Sheraton Kauai Resort - Koloa

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The best thing about this hotel was its location, right on a beautiful beach, with beautifully landscaped grounds, and two restaurants with great ocean views. Staff didn't give us a king bed as requested, but offered to change our room for the remaining 3 nights. First room was showing age and the tub drain didn't work, but the room move went off without […] a hitch and the second room had the king bed and a working tub. We really enjoyed our stay and had expected to pay more for the location, but didn't expect a "resort charge" to be tacked onto the bill when we got there. I suppose I should have read the hotels.com fine print more carefully, but it started us off with a feeling of hidden charges for "services" that are usually included in the price (like Wi-Fi). Lisez la suite

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After a near distaster at check in, where I was told that my 2 daughters and I (ages 12 and 10) would all have to share a king bed (I booked a double oceanfront room), another couple checking in at the same time traded rooms with us so we did end up with the 2 doubles originally reserved. But the front desk was unable to help with that and only could […] offer a rollaway. This is a nice, basic hotel on a pretty beach. Very limited room service menu of just ok food. Both the concierge and the travel coordinators in the lobby were very helpful and professional planning excursions and making reservations. It was spring break and the ocean front pool was mobbed with kids, no chairs available, so we crossed the street and used the Garden Pool -- on some days we were the only ones there and had the entire pool (a very nice pool too) to ourselves. Valet parking is a steal at $10 per day and they get your car within 1-2 mins of requesting it. The rooms were big and clean. Lisez la suite

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We enjoyed our stay at Sheraton Kauai very much. Our room was great, nice view, very comfortable bed. Had a stopped up sink that was promptly fixed. All staff we encountered throughout were very kind, courteous & helpful-front desk, valet, maids, waitstaff, or cafe. (Not so at off resort restaurants-pretty grumpy people overall!) I would definitely […] recommend this hotel and would stay here again. Lisez la suite

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Beach and rooms amazing!

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Great hotel. Right on a great swimming beach. Private cabanas for rent with piña coladas. Walking distance to shops and other restaurants. Friendly staff and clean. Perfect vacation.

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Hotel is right at the beach, and it's a very nice beach too. Very family friendly snorkeling and shallow waters about 10 minutes walk away. Poll was nice, although the service was somewhat slow and ended at 5pm to our disappointment. Hotel staff was very accommodating, and any issue we had was resolved and compensated for quickly. The rooms and hotel […] were in pretty decent shape and my overall experience is very positive. (If it helps, we visited in the middle of February.) Lisez la suite

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When I booked this vacation I was looking for a beach that was good for swiming/snorkeling and the Sheraton was what came up. I was concerned by other reviews claiming poor service by hotel staff etc.. My wife and I did not experience any issues like that at all, we found the staff, room, grounds, beach and food all perfect! I look forward to returning […] to this property as soon as time permits. Lisez la suite

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My wife and me, enjoyed our stay at the Sheraton Kauai Resort very much. It was superb landscaped and the service was great. It was clean and well taken care of. The fitness center was nice (very important for me). Good food and great service in the restaurant. Our children had booked another resort,not to far away,but spend most of their time at ours, because […] of the nice beach and the inviting environment. I recommended this resort already to some of my friends. Lisez la suite

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Expect to pay more for a room in Poipu. The Kapaa area is much cheaper and the rooms are great in Kapaaa.

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The hotel was very nice and clean. We enjoyed the great access to the beach.

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Older part of the hotel is reminiscent of a 20 year old motel 6.

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Poor quality. Outdated. Poor custoomer service. ........................................................................................

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We liked the hotel and the location so our experience was a good one. The biggest disappointment was the service. I was expecting more at check in like a lei or a mai tai while they took our luggage to the room. However we didn't get either one and we had to find our rooms on our own with our luggage.

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It was super clean. Very relaxing. Made for a perfect vacation. Plus, amazing sunsets!

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This Sheraton resort is in the best location on Poipu beach. We stayed in a deluxe ocean front room which overlooked a lovely pool and the beach. The accommodations were really nice and the staff was amazingly friendly. The bellmen and valets remembered our names and always had our car ready for us. The beach club employees were super helpful. We had […] breakfast included and the food was okay but I would not have been happy if I had to pay $25 for that breakfast; the service in the restaurant at breakfast was slow and inconsistent. Overall, this is a great place to stay on a superb beach and close to restaurants and shops Lisez la suite

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The Sheraton Kauai Resort was far superior than what I was expecting. The accommodation was sheer luxury and the discount on my suite was enormous. I couldn't have asked for better accommodations, as an introduction to the island of Kauai. I will say, however, that as a young, single, professional this resort is pretty low key. BUT this was just what […] I was wanting and it served it's purpose in spades. That being said, if you want a younger, energetic crowd best to go elsewhere. Lisez la suite

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I read a lot of reviews before booking this hotel. The hotel is nice with a gorgeous location. It's not super plush, but it's very nice. The open air lobby and business center area are lovely. The grounds are kept up beautifully. I think that some people may be expecting a VERY PLUSH hotel for the price, but these are just the prices in Hawaii. It's […] more difficult to find an inexpensive place to stay in Hawaii than it is on the mainland. One of my favorite reviews (possibly on another site) said, "well it's not nearly so nice as the Grand Hyatt." I looked up basic rates for the Grand Hyatt and they were $650 a day. The Sheraton is $250 a day. Yeah, I'll be it's not so nice as the Grand Hyatt, because you're paying a lot less. Another benefit is the Kuku'iUla Mall about 6 blocks away in a lovely walk along the ocean. There are great eating options there including sushi, mexican, seafood, burgers and a health food store. Overall, I had a delightful stay. I enjoyed the pool, the fitness center, the room, the convenience store, Rum Fire Restaurant, the staff. It was truly lovely. Enjoy your stay! Lisez la suite

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Wonderful view from room. Food selection was "ok". Lava's was not open long enough. Beds not that comfortable. However, location, staff, atmosphere was fantastic. Everyone was very helpful and always took the extra step to make sure things where "right" They have one of the best down to earth Luau as well. .

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If I did not upgrade to ocean view I may have been dissapointed, but luckily I did and it was perfect.

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Beautiful, friendly and very pleasant. We would easily stay there again.

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rooms in need of refurbishing, old carpet, bathroom tile grout in very poor repair. the view from our ocean front room was spectacular and quiet.

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We were truly impressed with how much the Sheraton Kauai has been up graded! It is now a resort hotel of very high quality, excellent staff, a fine restaurant in Rom Fire! Would recommend this place to anyone even those who stay at the Hyatt in Poipu!

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We stayed for a week with two other couples, each in different parts of the resort. All rooms were clean and fit our needs, although the oceanfront room in the Ocean Wing had AMAZING ocean views (another couple did upgrade, and we wish we would have!!!). There are shopping villages and restaurants nearby, including two restaurants and a cafe onsite. […] There were children there, but not enough to be a "problem" at the pool or anywhere. Overall, really enjoyed our stay, and a great resort if you plan to be centered on south Kauai. Only downside if you are looking for a spa retreat: couldn't find a "spa", but did find two treatment/massage rooms, which were converted hotel rooms... None in our party went, but might have if there was an actual spa. Lisez la suite

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We felt that the staff were very warm, welcoming, and helpful. The room was exactly what we expected. A few minor room issues were attended to by very competent staff. We really enjoyed our stay and would definitely recommend this hotel-and Kauai!

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Lovely Hawaiian feel with great access to a beach and close to Poipu Beach Park!

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good hotel, however, there are just few (3 or so) umbrellas on the beach which is a bit of a surprise.

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GREAT SERVICE. HOTEL ROOMS NEED SOME RENOVATION BUT COMFORTABLE.

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The beach was beautiful.the hotel badly managed !never stay at this hotel again Opon arrival We where told that they would now add 30.00 to the room charge for the use of towels at the swimming pool Internet ,no one was happy about this charge ,Very deceitful practus that we will worn Others about . We are travelers and go to Hawaii offen and love the […] place. But neve have we been treated like this in the past. Thank you Bob and Janet Lisez la suite

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This hotel is comfortable, the service is good, and the location is perfect for Poipu Beach and getting to Waimea Canyon. However, the rooms overlooking the garden area are beginning to show their wear and are in need of updating. The renovation to Rum Fire restaurant is now complete and the space is gorgeous. Unfortunately, the food and service are […] mediocre. Last year we enjoyed their breakfast buffet because of all the wonderful fruit--there's no longer a breakfast buffet and ala carte breakfasts are quite expensive. Lisez la suite

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Good location, Poipu Beach. Typical Sheraton - I guess more rooms than the average Sheraton. I think this is the point. You have 200+ rooms and ONE jacuzzi, that can barelly fit 15 people? Pool is miniscule as well. Apart from that, Rum Fire, good place. I agree with some comments that the Grand Hyatt is better, but depending on the price, the Sheraton […] is definitely worth it. Lisez la suite

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If you are a couple and on your honeymoon, this may not be the hotel for you. While it is a beautiful and well-maintained hotel, the pool area is full of young children and families. Forget about going in the hot tub. Stay on the garden side instead of the ocean side for a more relaxing experience and cheaper rates. Since the main restaurant at the […] hotel allows children to eat for free, it is not exactly a quiet and relaxing experience. We at at the buffet on Christmas and had children running around screaming and yelling while the parents did nothing. The hotel did comp us another meal, but it did not help to change that experience. If they want children to eat for free, they should be well-behaved or have a separate restaurant for families only. The condition of the laundry facility needs cleaning and improving. Lisez la suite

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If you are looking for a resort that is great for couples or families in Poipu, but do not want to spend Grand Hyatt prices, this is the place for you! Rooms have been updated so are nicely furnished. The ocean wing is right over the ocean. The garden wing, although not overlooking the ocean, has very nice views of lush gardens. Staff were very pleasant, […] patient and attentive. We were thoroughly pleased with our experience here. Lisez la suite

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The rooms are very nice. The beach in front of the hotel is one of the best, great white sand, boogie boarding and surfing, easy walk to some of the best snorkeling. The restaurant is extremely overpriced, and I was disappointed to not find a breakfast buffet offered. The beach amenities like snorkels or boogie boards are also rented to guests for ridiculously […] high prices, and they don't rent or provide beach umbrellas at all. Lisez la suite

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We had a pleasant stay at Sheraton. The valet parking on the day of arrival was really helpful to getting acclimated to the new environment. The fireplace area offered a great way to relax in the evening. The resort is near Poipu beach, which is one of the best beaches in the world.

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We love the relaxed atmosphere and the great location of the hotel. Enjoyed watching the beautiful sunsets every evening. Great beach. We stayed here two years in a row and had pretty much the same garden room location, but this time the beautiful pond was gone and we missed viewing it from our balcony. However, the new improvements were beautiful, […] i.e. firepits and restaurant. We would definitely stay here again. Lisez la suite

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No transportation , you will need to rent a car if you want to eat. If you are on a budget avoid dis place.

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On vacation with my two teenagers. We found the Sheraton on Kauai to be very relaxing and beautiful. The location of the resort was great, convenient to restaurants, shops and other beaches. The beach at the resort was great as well, we even saw turtles and a monk seal. The staff were always helpful and friendly and did an outstanding job. This is a […] great resort for families and couples. We only ate at the resort once, but what we had was delicious . Lisez la suite

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Hotel was excellent , but Resturant, needs improvement .

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Beautiful resort! Very friendly and helpful staff that will go above and beyond for you. There is a perfect balance of relaxing and fun activities. Definitely try snorkeling, it's wonderful.

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The breakfast and dinner menus were terrible. They had very few choices and we only ate one breakfast meal.

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Most the building seems to be old construction. While rooms have been kept mostly in good shape you will get a feeling of old build. My room's archaic AC first did not cool. Had to call service to fix it. The two days down the line the AC started leaking water to the floor. Staff in the hotel however is friendly and tried to service our requests really […] quick. They even gave us a room upgrade from garden view to ocean view. It was a welcome change. As for food there is decent choices within the hotel with two restaurants and one cafe. The have a travel desk too where you can book for activities and fun stuff. Lisez la suite

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Very friendly stay, hotel provided an upgraded wonderful room at a great value And catered to our needs They need coffee mugs and real glasses instead of paper and plastic for this resort Restaurant were great Overly all good experience, much better than I thought it would be

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Our stay at the Sheraton Kauai was a very pleasant relaxing experience. We enjoyed the convenience of handy parking (Starwood Preferred) to our room location and the handiness of all the shopping facilities so close to the hotel. This is not a big deal but it would have been nice to have more than one choice for evening dining on the premises - only […] the Rum fire was open for dinner dining. However that was not a big problem. Overall rating we found it to be very comfortable. One quick thing - for those of us who like to have natural fresh air in room for night time sleeping, it would be nice to have screens on the patio door. Lisez la suite

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The Sheraton has a really nice relaxing vibe. The beds are super comfortable and the grounds were rooster free! The beach is a nice swimming beach. The staff were really helpful and responsive when we had a couple of requests. I would definitely recommend this hotel if you are staying in the south. It is about an hour's drive to the Waimea canyon which […] you should definitely see if you are staying in the south. Lisez la suite

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