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Situation
A Tacoma, l'établissement Hotel Murano se trouve tout près des sites suivants : Children's Museum of Tacoma, Museum of Glass et Tacoma Dome. Les sites Tacoma Art Museum et Broadway Center for the Performing Arts se trouvent également à proximité.
Caractéristiques de l'établissement
L'établissement Hotel Murano possède un centre de bien-être, une baignoire spa et un sauna. Pour les voyageurs d'affaires, cet établissement 4 étoile(s) met à disposition un centre d'affaires 24 h/24, des salles de réunion pour petits groupes et un service de location de voiture de ville/de limousine. Cet hôtel avec spa offre un restaurant et un bar/lounge. Le personnel de l'établissement propose un service de conciergerie, un service de traiteur et un éventail de services d'affaires. L'établissement propose des soins spa, une salle de fitness ouverte 24 h/24 et des boutiques de souvenirs/kiosque à journaux. Il s'agit d'un établissement non-fumeur .
Chambres
Les 319 chambres de l'établissement Hotel Murano sont climatisées et comprennent une station d'accueil iPod et un minibar. Une gamme d'oreillers au choix est à votre disposition. Les clients pourront surfer sur le web : en effet l'accès à Internet sans fil est fourni dans les chambres. Les clients disposent d'un téléviseur LCD avec chaînes thématiques par le câble et des films payants. De plus, un bureau, des journaux gratuits en semaine et une ligne téléphonique multiple avec répondeur vocal sont disponibles dans toutes les chambres. Les salles de bain comptent un ensemble douche/baignoire, des peignoirs, des articles de toilette de luxe et un sèche-cheveux.
Les chambres ont également un coffre-fort et une cafetière/bouilloire à thé. Les services et équipements suivants sont disponibles sur demande : un réfrigérateur, un micro-ondes et un service de préparation de lit. Un service de ménage est proposé quotidiennement. Toutes les chambres de l'établissement Hotel Murano sont non-fumeurs.
"A 10 mn de l'aeroport a 5 mn a pieds de restaurant"Avis d'un client Hotels.com envoyé le 19 avr. 2012
Tres bel hôtel bien entretenue accueil très agréable service shuttle gratuit Attention si vous louer une voiture le parking est payant. Petit déjeuner continental inclus bien sans plus.A disposition eau, chocolat dessert, glace, et chips, jours et nuits.Seattle se situe a vingt min en voiture.Salle de sport ouverte jours et nuits. Hôtel très calme dans la verdure l’accueil est a votre service pour toutes demandes.j'y retournerais les yeux fermes
Avis d'un client Hotels.com envoyé le 22 nov. 2011
Ce client n'a pas laissé de commentaire.
""Evalué par Norbert K de "Claviers" le 7 oct. 2011
Bon hôtel pour une dernière étape ,prés de l'aéroport
"Hotel Skyway"Avis d'un client Hotels.com envoyé le 4 oct. 2011
Hotel pas trop loin de l'aéroport, desservit par un bus gratuit, prestation raisonnable par rapport au prix de la nuité.
"Proche aéroport"Evalué par Gérard D de "Yonne" le 21 sept. 2011
Accueil satisfaisant, hôtel proche de l'aéroport, de restaurants, de commerces (hypers). Chambre propre, équipement basique, bonne literie, petit déjeuner classique mais copieux. Situation à vingt minutes de la zone portuaire, de la "Space Needle". A recommander.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Sur place, le spa comprend des salles de massage et de soins.
Les infrastructures de loisir dans cet hôtel incluent une baignoire spa, un sauna et une salle de fitness ouverte 24 h/24.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, ou bien à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Cet hôtel applique des règles strictes d'occupation des chambres et de silence.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Ce client n'a pas laissé de commentaire.
"Fantastic hotel!"
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"Hotel Murano - A Museum!"
Beautifully designed hotel with major glass artists featured on each floor and stunningly lobby. Restaurant was excellent and well-priced. Have never felt like interacting as much as I did (actually went to most of the floors to check out each artist's work. Highly recommeded!
Ce client n'a pas laissé de commentaire.
"More than expected"
A friendly, helpful staff, a great view of ships at anchor, excellent food at a good price, AND the joy of seeing fabulous glass art and reading about the artists in lobby, and on every floor. Beautiful.
"Too Pricey"
Way to pricey for what the Hotel has to offer...should be complimentary provided parking but they charge for addtional parking for their guests. I do not think that what they offer in Hotel amenities is worth the overpricing...maybe location which is not worth it as well. Everything else as it should be with a hotel room.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Not impressed"
I expected much more from this hotel since I'd stayed here before, After this visit, I felt like it was a complete waste of money. I had to visit the desk three times after check in because my room key didn't work. It took housekeeping and a maintenance guy trying to use my key only to figure out the lock must have been dirty. There was pubic hair […] in the shower...UGH I ordered room service and yes, I did expect to be charged quite a bit for that, but really...my meal was 15 dollars and I was automatically charged over four dollars for gratuity...really. Seriously, I paid more for taxes, delivery, and gratuity than I paid for the meal...ridiculous. I used to like this hotel, but after this visit, it is no longer on my list of favorites. On the positive side, the staff is friendly and the hotel is decorated beautifully Lisez la suite
Thank you for your feedback. I am pleased to hear that you had a positive experience with several members of my staff and that you have enjoyed our facilities in the past, but, I would like to express my personal apologies for the service related inconsistencies that you experienced during your most recent visit. Please know that what you encountered is not the norm for our property. Ordinarily, we receive great feedback and accolades regarding our services and facility in general and I am disappointed that this was not your experience. It is important that we are made aware of both positive and negative feedback and I truly appreciate your comments, and I can assure you that I will share them appropriately amongst our team. Not knowing the specifics of your room service order, all I can state is that our prices are at par with like hotels and resorts, and there is a $2.00 delivery fee, and 17% service charge added to all orders. I do hope that you will provide us with another opportunity to serve you in the future. Sincerely,
1 réponse par Hotel Murano"Hotel Murano - What a pleasant surprise!"
Our room was clean, modern and beautiful, with a great view overlooking the museums and the Tacoma Narrows Bridge. All the staff was pleasant, the food was excellent and the themed floors were a kick! We will definitely be back!
"Hotel Murano in Tacoma, WA"
Room was very nicely appointed, with comfortable bed....being able to order different firmness pillows was a nice touch. TV was good size for room, but was not HD. Plenty of outlets for charging electronic toys. Major complaint is that the sofa and desk chair were the only pieces of furniture.....and they were NOT comfortable. A softer office chair […] and a less stiff /straightback sofa would be more comfortable. A couple of nice soft overstuffed chairs would be much more comfortable for relaxing in the room. Overall space was smaller than usual for a king room, but chairs in place of sofa would be better. Finally, staff was terrific, friendly, responsive and pleasant . They were anxious to serve and please. The BITE bar and cafe is highly recommended for food, drink(s) and service!!!!! Lisez la suite
"awesome"
Great stay really enjoyed my stay. Very impressive
"Amazing artsy hotel in downtown"
Great hotel that I finally got to STAY at. I've been going to Murano for years for events and to their amazing bar. It was my engagement party and we wanted to step it up. The choice was easy: Hotel Murano. The staff was great to us as well as our dogs. I enjoyed the personal art in our room and liked how each floor had character. I will continue doing […] business with Murano. PS- the spa is amazing as well with friendly staff. Lisez la suite
Ce client n'a pas laissé de commentaire.
"hotel Morano was wonderful"
This is a great hotel. The food in bites was really good, as was the service. Easy walk to museum and college campus. I would definately stay there anytime I return to Tacoma.
"nice"
Had a convention there, restaurant-kitchen, way under staffed for the event and guests. Even out of menu items. Overall wonderful though.
"I'm a very happy customer!"
We pulled the blackout curtains and didn't wake up until 1pm! The bed was like sleeping on a cloud! When I picked up the phone to ask about checkout time, I was very politely informed that it had been at 11 am. They very graciously gave me over an hour to checkout. Then all I had to do for an express checkout was pick up the phone and request it, to […] which they answered, "thank you very much for staying with us" and it was done! Very nice art and glasswork to see around the hotel, and it's convenient to the connector train. This hotel will definately be my go to hotel in the Tacoma area. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Valet"
It would be nice if they had a price chart for the items in the rooms. Plus I was charged $18 for Valet. I was not informed of this upon pulling in to have my car parked or I would've just parked it myself.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Christmas Stay"
Given that I had to be traveling on Christmas night--I decided to treat us with a stay at the Hotel Murano. The Hotel Murano is a beautiful property.
"Hotel Murano - excellent stay"
We stayed one night at Hotel Murano. Unfortunately the weather was cold and wet so we didn't venture around the hotel to explore. We ordered room service and had breakfast at the hotel. The Murano burger was delicious. All the staff were extremely helpful and very nice. The hotel was beautiful and clean. The glass on display was gorgeous. We were there […] for Monster Jam and thoroughly enjoyed our stay at Hotel Murano this past weekend. Lisez la suite
"Simply Fantastic !"
I travel frequently and this place was simply fantastic. Excellent room of high quality, friendly and attentive staff, and a great location. A solid 10 in my book! I can't wait to go back and I love all the art work
The actual Hotel stay was great...people were nice, friendly and helpful. The rooms are clean and very nice. As for the restaraunt....we had 2 different unpleasant experiences and 1 good experience. The first....we wanted to eat lunch at 11:00am and there was no one in the resteraunt but they would not serve until 11:30 so we left. They would not budge […] at all even thought they had NO GUESTS at the time. Then the next...the staff was not very freindly at all. The last....we had a nice server and the food was good. In this day and age....it is all about customer service and I feel they lack in that respect. Lisez la suite
"Hotel Murano-comfortable and convenient, and fun!"
Our stay was lovely, convenient to downtown First Night festival. Comfy beds, warm robes-but had to enjoy a long bath when the tub stopper won't stick, so marks down for maintenance. Also had to immediately store away the "honor bar", on a tray unsealed with no prices-too tempting for little hands, but thankful there was an armoire with doors for that. […] Breakfast was excellent! Lisez la suite
"Disappointed"
We have stayed at this Hotel on a couple of special occations. This time the foom service was seriously lacking. From no room service to having trays of food left in the hallway for more than 18 hours is not acceptable for the price we paid. Now this was a completely new experience for us at this Hotel as our previous visits were first rate. I would […] hope they correct these problems for others, but we will choose to stay elsewhere in the future Lisez la suite
"Horrible service!"
The hotel is beautiful and the location is great. However, the service was terrible. We checked in about midnight and tried ordering room service right away. The phone in our room kept cutting out and shutting off. The girl who was working room service was rude and did not try to help resolve the phone issue. We finally had to go down to the front desk […] to order our food, where the front desk attendant was not helpful or apologetic. Also they advertised a 20 dollar food and beverage credit, but we only received one card for continental breakfast, which had an 8 dollar value. Overlall, the service was not four star, and I would not recommend this hotel based on that alone. Lisez la suite
Please accept our apologies for the less than satisfactory experience. Guest feedback is concerning and very important to us, and since the review came in as "anonymous" it is difficult to isolate specific and important details. However, we have investigated the comments and attempted to determine who may have been involved from our staff, if the reservation had been set-up incorrectly, or if inaccurate package information had been provided so as to prevent future reoccurrences of the same nature. Again, please accept our apologies, and we hope to have the opportunity to serve you in the future. Sincerely,
1 réponse par Hotel MuranoCe client n'a pas laissé de commentaire.
"Hotel Murano"
The stay and the staff were excellent. We stayed in a King Deluxe room. Had a nice clean bathroom, clean room, and soft bed with lot's of pillows. There was also a long glass desk at the window with a office chair with no arm rests. The chair was not comfy at all which only left the bed to sit or lay on. That was the only critique that I have off the […] stay and the service. We also ate at the Bite restaurant inside the hotel. They were smaller portions with a exceptional price. But I've grown accustomed to that in hotel restaurants. Not much can be done about that. Lisez la suite
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Great Stay
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Great but ooops!"
Great hotel, great service. However, I had booked our "King" room through Hotels.com and when we arrived, there were no "King" rooms available. At first we were told there was nothing that could be done since we booked through Hotels.com. After a few words, the Hotel was more than generous in crediting us for the difference in the room we booked and […] what we ended up with. Fantastic service...can't wait to stay again. But...Hotels.com...work this out! Lisez la suite
Ce client n'a pas laissé de commentaire.
"Modern and clean"
Very happy with the ambience, a little dissappointed in the eggs benedict we ordered from room service but our expectation is pretty high!! Would stay again.
"Hotel Murano- in the heart of reborn Tacoma"
The facility and staff were great. Deborah, the bartender, was terrific helping with restaurant suggestions. Just north of the hotel are many antique shops and cafes. The local seafood and produce were excellent. Light rail is steps away. The Glass Museum and demonstration of glassblowing is worth the time. We recommend the Hotel Murano, no questio […] n. Lisez la suite
"Mura-NO"
It was rather expensive for a room that has paper thin walls, we were woken by our neighboors above us and on both sides of us. When people where in the hallway you could hear them as if they were standing in the room with you. I will not be staying again. All though I would say the room was very comfortable and very clean. The curtains were missing […] the rods to close them or adjust them. I feel that a hotel like this should have every little thing perfect. Lisez la suite
"Murano"
Liked the hotel and location. Nice gym and restaurant. The only drawback is the self parking process. You have to check in, get a pass, then walk back to your car. They can't automatically bill you.
Ce client n'a pas laissé de commentaire.
"Coolest hotel in Tacoma!"
Loved this place...great vibe, terrific facility, good location, etc. Highly recommend it! One negative is self parking not connected to the property via indoor means, nor accessible via elevator/escalator (challenging w/ 3 bags on stairs), but wouldn't let that piece change whether I stayed there again.
Ce client n'a pas laissé de commentaire.
Best hotel in Tacoma
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