Grand Hyatt New York - New York

Bel établissement, bien situé, bon confort de la chambre, jolie décoration MAIS salle de bain minuscule (surtout pour 4), mal conçue et baignoire en très mauvais état

Très bon hôtel idéalement situé et proche de nombreux sites touristiques. Service de qualité, y compris propreté des chambres. On peut regretter que le WIFI ne soit pas gratuit.

belle hotel A coté de gare central 10 minutes à pieds de time square Grandes chambres pour NY Service impersonnel Tres bon rapport qualité prix wifi payant consigne bagage payante

Hôtel très bien situé (Grand Central), à 5-10min à pied de Times Square, à proximité des commodités (métro, bus). +++ - situation géographique - hôtel qui donne envie --- - wifi payant - bruit de l'aération de la sdb restait en permanence - bruit de la rue et/ou aération venant de l'extérieur (nous étions à un étage du bas)

Excellent hotel récemment rénové. Accueil impeccable à l'arrivée dans le hall, chambre rénovée avec gout, seul bémol, donnait côté rue, donc un peu de bruit malgré sa situation au 17ème étage. Concierge, poste, shop, restaurant... toutes les facilités présentes. Situation quasi idéale. Attenant à la plus grande gare de New York, métro à moins d'une […] minute de l'hotel. Déjà idéalement situé sur la 42ème rue, l'hotel est proche à pied de la 5ème et de la 7ème avenue (times square) à pied. (env 15 minutes à pied). Bref, à recommander! Lisez la suite

Tout parfait a part les 2 dollars de consigne bagage le jour du depart

hotel très bien placé, près de time square et de la 5ème avenue, a quelques metres de grand central pour le métro et le train, accueil agréable, et chambre confortable.

Hôtel en travaux, ce qui engendrait des nuisances (hall bruyant et poussiéreux) que ne cherchait pas à compenser la qualité de l'accueil. Le concierge était particulièrement peu disponible et peu aimable : aucun renseignement, pas d'aide à la réservation à espérer. Pas de bouilloire dans la chambre.Le téléphone fonctionnait mal. Mais la chambre était […] spacieuse et confortable, l'hôtel étant dans un lieu central, à une minute de Grand Central, le rapport qualité/prix est très convenable. Cependant, nous éviterons d'y retourner. Lisez la suite

Très satsisfait, chambre agréable et confortable. Cependant dommage des travaux dans l'hotel. La réception est très impersonelle et on a de la peine à trouver sa place à cause des travaux. Le personnel très sympa et serviable. Hotel bien situé à l'écart de Time Sqare ce qui lui donne un côté plus apaisant. A y retourner... bcp de plaisir.

hôtel comportant un nombre très important de chambres, donc très impersonnel, avec un service qui n'est pas au niveau de l’hôtel.dommage! les chambres sont chères...

Personnel peu acceuillant. Il manque chaque jour quelque chose dans la chambre: serviette ou shampoing ou savon

L'hôtel est très pratique car très proche de la gare centrale pour des voyageurs arrivant par le train comme nous. Il est par ailleurs très central pour visiter les sites incontournables comme Central Park, Times Square, l'empire state building, et même quand c'est plus loin le métro est aussi très proche. Notre chambre contenait 2 lits Queen, ce qui […] était idéal pour une famille de 2 adultes et 2 enfants. Les lits étaient refaits tous les jours, par contre le ménage du sol comme de la salle de bain étaient très succincts. Le personnel au niveau de l'accueil était compétent même si on peut regretter trop peu de personnel nécessitant quelques attentes. N'ayant pris aucun repas sur place, je n'ai pas d'appréciation à formuler. J'ai trouvé excessif le prix des prestations supplémentaires : Internet en wifi est accessible gratuitement dans bon nombre de restaurants et sites de NY, mais l'Hyatt le facture 10$ la journée, que ce soit en chambre ou en un point central de l'hôtel, de même le prix prohibitif de l'utilisation des ordinateurs de la Business room facturée 50 cents la minute ! Enfin la garde desbagages le dernier jour nous a été facturée 2$ par bagage, y compris les petits sacs à dos ! Je ne sais pas si ce sont les travaux en cours dans le hall de l'hôtel, mais je n'ai pas trouvé très convivial cet hôtel: pas de salle TV ou de repos, lecture. Enfin, point positif, la salle de gym était très bien dotée. Lisez la suite

chambre agréable et calme - grand hotel impersonnel - hall en travaux en juillet - Eviter la mini épicerie de l'hotel, hors de prix

Superbe hôtel, chambre magnifique et très spacieuse. Personnel de l'hôtel extrêmement compétent et chaleureux. Situation de l'hôtel à deux pas de la 5eme, un vrai bonheur. Il nous manque déjà après 3jours.

Avons passé un super séjour. Le personnel était très sympa. L’hôtel très agréable bien qu'il soit en travaux, et surtout idéalement situé, à proximité de tous les quartiers les plus agréables de New York. Même les navettes pour les aéroports partent à 2 minutes de l'hôtel. A recommander, surtout pour un court séjour, si on veut pouvoir accéder à pratiquement […] tous les sites à pied. Lisez la suite

chambres petites et poussiéreuses.

L'hôtel est idéalement situé (juste en face du Chrysler Building et juste à côté de Grand Central Terminal). La chambre était vraiment très agréable : propre, sobre, spacieuse, matelas très confortable... rien à redire.

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hôtel au design des chambres new-yorkais tout à fait tendance, magnifiquement situé à la gare centrale, donc petite allée marchande au rez-de-chaussée charmante...A proximité de Times Squares mais sans le chaos qui y règne ! Hôtel super propre, service impeccable, le meilleur jamais reçu à New-York. Définitivement à recommander. Pour avoir fait plusieurs […] hôtels à NY, nous retournerons à coup sûr au Grand Hyatt. Lisez la suite

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What a wonderful stay we had. Clean rooms and the staff was helpful.

Wow, what a location. Even noticed it featured in the new Marvel Assemble movie. The room was clean and well appointed. It wasnt big but it had everything we needed for a short break. It was a few seconds from all the main shopping areas and almost all the main attractions in Manhatton.Sevice on check in was fantastic. The check in girl noticed it was […] my daughters birthday and that night we got back to a little treat on the hotel. Will use the hotel when we go back to Manhatton. Lisez la suite

I booked a night at the Grand Central Hyatt for a trip to New York to see a show on Broadway. The hotel is in an ideal location. We could easily walk to almost all the different subway lines. After the show and dinner, we could even walk back. It was a great deal!

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Nicely appointed hotel and room with state of the art lighting. Room and bathroom small. Toilet paper location in bathroom is poor. Night light in Bathroom blinked all day and night. AC always on causing ones mouth to be very dry during sleep and upon awakening. Dresser is weird as it has doors hiding drawers. Best is the location and its Lobby. Great […] staff. Lisez la suite

Wonderful staff and service.

the hotel was just in the right location for us. We had greast ease of getting to the places we wanted. However, the countertop over the bathroom needs to be changed.

Ce client n'a pas laissé de commentaire.

very good

A+ Room and nice size for NYC. The lobby was very impersonal,loud and check in and out desk very strange. Location location location. Not enough resturants and hard to find a cup of coffee. It felt like a europan hotel.

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Not the worst hotel I've ever stayed in, but one of the worst in terms of value for money. The public areas are typical big chain four star quality; spacious with lots of marble and glass, but the bedrooms are typical big city two star cram them in size, and not not overly opulent. Not only was there no bath, there wasn't even a proper shower stall, […] so water from the shower spread half way across the bathroom, and bathroom sinks without plugs is something you don't even expect any more in Eastern Europe, let alone New York! The location is great, but in future I'd choose somewhere a bit less central but close to a subway station where you'd get more bang for your buck and still have a convenient way of getting around town Lisez la suite

The family was very satisfied with this hotel during our NYC stay. It was very close to central part but with some distance to keep the noise down when sleeping. The beds could be a little bit wider since we stayed 4 (2+2, family) persons in the room. I guess the doubble queen size beds where approx 130 cm wide but the information did state 140 cm. […] This was not a problem for us but for bigger people it might be!? But overall..... Very nice Hotel to be NYC! Lisez la suite

Ce client n'a pas laissé de commentaire.

Good location; very clean. The air conditioning wasn't functioning so good

Super easy check-in. Incredible sculptures in the lobby. Room was large by New York standards and very clean. Right next to Grand Central -- very easy to hop a subway and get anywhere you need to go. The first night there was complimentary cheese, crackers, nuts and pear in the room -- I don't know if this is the norm or if I got lucky. Also the fridge […] was stocked with complimentary beverages -- I wasn't charged for the water and the soda I drank. The king size bed was very comfortable. A touch light switch by the bed shuts off all lighting in the room with just a touch of your hand and the same switch can raise or lower the room temperature without having to get out of bed. Very satisfied. Didn't have to pack a toothpaste they supplied that as well. Overall, very much, better than expected. Lisez la suite

For the price that we paid for the hotel, I thought that the room and service were just very mediocre. The location is great, it is right across the street from Grand Central and is connected via passageway so it was a great deal of help to access the subway during the rain. The room was very small and when we checked in we were deceived. Initially, […] I booked a grand King room and when we checked in the receptionist confirmed with us that it was a King bed, but when we got to the room we did question the size of the bed. My husband and I kept saying that it was a really small King. It turned out to the a Queen bed but we didn't find out until check out. What a disappointment. The cleanliness of the room was questionable. The carpet was not vacuumed. The staff did let us borrow an umbrella for the rain outside, which was pretty nice. Overall, I felt like I could have got the same room and service from a 3 star hotel across town. Nothing special. Lisez la suite

We checked in on Saturday for our anniversary trip and when we got in the room , the bathroom was disgusting ... there was hair on the floor and dead flies in the tub. When my wife called the front desk they first said that room was cleaned and there shouldn't be any hair or dead flies. My wife asked them to come check it out for them selves .. they […] said that they will move us to a different room. The person just knocked on the door and handed me the keys without sayibg a word and did not help us with our laggauge. When i asked what room we are going to. He just pointed on the key card.we asked frint desk to change our bed sheets, it was never done. Worst experience ever. Will not recommend it to any one ... Lisez la suite

Very nice hotel, excellent staff and great location.

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I loved that it was next to Grand Central Station. Very convenient to using Subway system to get around NYC. We also were very pleased at the great price for a 4 star Hotel in NYC. This Hotel decor is very Modern and that was a pleasant change from other hotels I have stayed at in NYC.

The guys outside were extremely nice. Helped with the bags. When I told them it was my birthday they baggage handler said he was having champagne sent up twice and it never showed. There were no washclothes in our room. One of the towels seemed used. At 11:00 we were on at the bar and would have like a light snack and the only thing available was deli […] food. I've always wanted to stay at the Hyatt but the truth be told I've stayed at much better hotels in the city with better accomodations. Lisez la suite

Every employee we interacted with was courteous and helpful. Makes your stay enjoyable.Location was great and had a quiet room.

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The Hyatt might be a bit more then pricey then other places around town, but we sure thought it was worth the extra. I was told that the building with Trumps first building in Manhattan and when you take a close look you can still see signs of "Trump-ness" about the place. Can't wait to return.

Ce client n'a pas laissé de commentaire.

The best hotel I've ever stayed at period. The entire staff was so helpful from the check in to the last day we stayed. I loved the personal touch that the staff had w/ my twins & I. I told them that I'll be back and would be hard pressed to stay anywhere else. The cleanliness of the room to the location to Grand Central it couldn't have been any better!! […] It made the trip more relaxing & enjoyable than even I could have imagined. Thank you all for an awesome trip into N.Y. City!! Lisez la suite

Very impressed with Grand Hyatt. Great room overlooking the Chrysler Building so we were lucky there. All staff very helpful. Great service.Room and bath room very clean and well equipped. Excellent location between Grand Central Terminus and Chrysler Building and close to other sights.

Overall, the hotel is very nice and in a great location. The only thing I didn't like was that there is no door on the bathroom. Not sure if it was intentional or not.

Ce client n'a pas laissé de commentaire.