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Situation
A Albany, l'établissement Best Western Sovereign Hotel Albany se trouve tout près des sites suivants : University at Albany SUNY, Crossgate Mall et Colonie Center Mall. Les sites Governor Nelson A. Rockefeller Empire State Plaza et New York State Capitol Building se trouvent également à proximité.
Caractéristiques de l'établissement
L'établissement Best Western Sovereign Hotel Albany possède une piscine couverte, un sauna et un centre de fitness. L'accès gratuit à Internet haut débit avec ou sans fil est disponible dans les espaces communs. À l'attention de ses clients en voyage d'affaires, l'établissement propose diverses prestations, dont un centre d'affaires, une salle de réunion/de conférence et un équipement audiovisuel. Cet hôtel à Albany propose un restaurant et un bar/lounge. Un petit déjeuner gratuit est proposé. Le personnel de l'établissement propose un service d'organisation de mariages et un service de traiteur. L'établissement propose une laverie, des journaux gratuits dans le hall et un service d'étage (horaires limités). Le parking de l'établissement est gratuit. Cet établissement possède des espaces réservés aux fumeurs.
Chambres
Les 192 chambres de l'établissement Best Western Sovereign Hotel Albany sont climatisées et comprennent un coffre-fort et des journaux gratuits. Les clients pourront surfer sur le web : en effet l'accès à Internet sans fil est fourni dans les chambres. La télévision permet d'accéder aux chaînes thématiques par le câble. Les salles de bain comptent un ensemble douche/baignoire, un sèche-cheveux et des articles de toilette gratuits.
Toutes les chambres possèdent un micro-ondes, un réfrigérateur et une cafetière/bouilloire à thé. Les chambres ont également un fer à repasser/planche à repasser et des fenêtres ouvrantes.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
L'établissement Best Western Sovereign Hotel Albany possède un restaurant qui sert le petit déjeuner et le déjeuner. L'établissement met à disposition des clients un service d'étage (horaires limités).
Les infrastructures de loisirs dans cet hôtel incluent une piscine couverte, un sauna et un centre de fitness.
Les activités de loisirs répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Pleasantly surprised"
The good: 1) The desk staff was extremely pleasant and helpful; check-in was a breeze, and the bar/restaurant staff were friendly and outgoing. 2) The room was full of newer furniture and fixtures and was SUPER clean. In fact, I've stayed in 4 and 5 star properties that were not as spotlessly clean as my room was. 3) On checking in, I got a $5 off coupon […] if I spent $15 at the on-site restaurant. 4) The food at the on-site restaurant was delish, with good portions, and was brought out quickly. Even better, the beer on tap was some of the coldest I've ever had. The bad: 1) It's and older property and it shows when walking the halls. Most if not all doors have scuffs, chips and discolorations. 2) The elevators seemed like they were in weird locations (at hallway junctions and out-of-the-way corners, etc.), like they were an afterthought of the architect or something. Not a big deal, just odd and a little disorienting. The ugly: Nothing really. Overall, this was a great stay at what is obviously a well-run property that is managed by people who know what they're doing. If work ever takes me back to Albany, I will make it a point to stay here again. Lisez la suite
"Close to SUNY-Albany"
nice hotel and easy to get to. however there were some loud hotel goers that seemed like they were from the college and partying. Loud at night up until 3am.
"Great Value"
Cannot go wrong for the price. Friendly staff, clean room. We chose it for its price and proximity to where we were visiting (College of St Rose right down the street). If I had to do it all over again, I would without hesitation.This is not the Taj Mahal, but it is not a 2 star hotel either.
Ce client n'a pas laissé de commentaire.
"hotel needs complete renovation"
I would never recommend this hotel to a friend. It was pretty run down with shower head falling out of the wall and everything in the room appearing to be 50 years old and crumbling.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"A decent hotel for a decent price."
The only problem I found that the facility is located 5 miles from downtown Albany, which was a hassle considering we were there to see a concert. The hotel offers shuttle service to transportation hubs however they would not provide service to the concert venue because "we just don't do that". Considering most of the hotel patrons were also going to […] the concert and asking if they could pay for shuttle service to and fro, it would be a nice perk if they could have made the effort to accommodate us. Lisez la suite
"Good valvue for a quick trip"
The bar and restaurant ere closed on Sunday night. The pool was a bit too warm.
Good value for an overnight stay which included breakfast the next morning. Room was clean. Bathroom needs updating, wouldn't take a bath in tin but shower was fine.
"Would stay for the excellent customer service"
The staff was great, very friendly and quick to respond. We interacted with desk staff, maintenance, cleaning and breakfast bar staff and all were very nice, friendly and helpful. Even the hotel guests were friendly. We stayed on a Wednesday so it was pretty quiet. Hotel was nice but had some flaws (that hopefully they are working on). Beds were very […] nice. Bathroom would have been fine if it was a little bigger. Although toilet handle looked like it was about to fall off. Had to step between toilet and counter (about 5 in space) to shut the door. Our room had a door entrance to the pool except the key card wouldn't work to let us back in both times we used it. That was annoying. Free breakfast was decent (waffles, eggs, toast, bagel, ceral and a few other. the only meat I believe was ham). Pool was nice and heated. Location was central to restaurants and Shopping Centers . They also have a 'business center' with a computer to check your email. Wifi is available but we didn't have any wifi devices. Overall I would stay there again IF they could provide us with a better (Bigger) bathroom). My husband did not like the shower because it had an adjustable shower spray (that did not work) only worked on the one setting. Lisez la suite
Hotel was good, clean comfortable. Only problem I had were the idiots across the hall from me who got locked out of their room at 1 am and proceeded to have phone conversations while on speaker so we could all share their problem. No worrys, when I left at 6:30 am I made sure my door closed very loudly, probably woke up the whole floor.
Ce client n'a pas laissé de commentaire.
"Sovereign Best Western Albany"
The hotel itself is OK. I would have liked to know about the Legionella problem before I booked. I would not have stayed there if I had known. I don't want to risk my children getting sick. We were only informed as we were checking in late after a long drive, and I felt I had no option but to stay.
Ce client n'a pas laissé de commentaire.
"the hotel"
the only negative thing i can say about this hotel is they better get there tv,s fixed watched a fuzzy snowy tv all nite sucked,bob
"Great service. Bad condition of hotel"
The staff was wonderful but the condition of the pool area needs fixing. The roof looked like it was rotten and the saunas didn't work. The food in the restaurant was good but a little pricy(that's normal though)
"Best Western Albany"
First morning we were there you could not take a shower because the water was scalding. Second morning could not take a shower because the water was ice cold. Restaurant was good and waiter was very nice. Hope the plumbing has been fixed.
"Good and Bad"
The hotel staff were fabulous! The hotel, however, is quite outdated and in desperate need of a re-model! One day we only had scalding hot water so couldn't take a shower and the next day we only had cold water so couldn't take a shower! Elevator alarms going off, doors that wouldn't open, lots of problems but again, the staff were great!
Was a little disappointed when I saw fruit flys flying around me when i finally relaxed for evening. Clarity of time for breakfast was confusing. Whats stated (at frontdesk) and printed (in-room handbook) are confusing.
Ce client n'a pas laissé de commentaire.
"Great location for shopping, great staff!"
We booked this hotel as it had the best deal on price for a hotel that included an indoor pool. We had an excellent stay. The hotel staff was EXTREMELY friendly, nice and helpful. I was impressed with everyone we encountered, especially the front desk staff. The pool area was undergoing some maintenance but was still a lovely swim. We had 2 double […] beds in a nonsmoking room. There was a slight scent of smoke in the room likely from the ventilation system, so people with severe allergies may have a problem). The bathroom was a bit older, and probably could use a reno or refresh soon but it wasn't a big deal. The beds were comfortable, the room was lovely, the lounge area was very pretty. We went to Albany (From Ottawa) to shop, and the location was great. It was less than a 10 minute drive to everywhere we wanted to go (2 malls, Target, Walmart, the restaurant we had a deal at), ample free parking was also great. I would definitely stay here again and would definitely recommend it to others. Lisez la suite
Ce client n'a pas laissé de commentaire.
"You have to ask"
When we arrived we were assigned to a non-smoking room although we had requested smoking. Was moved but only after a firm request. Did not receive clean towels or coffee on second day, again it was addressed upon request. Window in room was not as clean as it could have been. Other than that, it was a great deal for the price and the breakfast was […] more than expected. Great place to stay on a budget. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Best Western Albany"
The room was great. The bathroom tub was in dire need of cleaning or replacing. It was half dirty and it looked like holes had been eaten in the plastic.
"No cold water"
I travel a lot for business and the Best Western is usually a good place to stay. The Albany Best Western was a real disappointment. They had no cold water so you had to take a scalding hot shower, and there soulution was to offer me a free drink coupon.(I don't drink). I guess that was to make that scalding water more bearable. The restaurant staff […] was horrible and the bathroom was dirty. I left my name and number for a manager to contact me because they didn't have one available. I am still waiting for that call. Lisez la suite
"Good choice for Albany, NY"
The hotel was located centrally and very easy to find. Complimentary breakfast was an added touch to make my visit enjoyable.
Ce client n'a pas laissé de commentaire.
"Albany in the fall"
great place to stay while enjoying the fall colors of upstate NY. Friendly and helpful staff, clean rooms and convenient to the scenic back roads and the downtown area.
we made the reservation at another Best Western. We wanted the one on Wolf Rd. They helped us change and were wonderful with our two great grandchilden who were over the top. Room-Great. Pool-Great. Everyone who worked there-Great!
Ce client n'a pas laissé de commentaire.
"Best Western Albany"
The hotel is extremely dated and needs to be updated. We stayed in a King-Size Bed room. It was so tiny that we felt closed in. Next time we will get a two bed room which is much larger.
"great hotel for the price"
the stay was very nice,the kids loved the pool,the staff was very nice ,the only thing is we went to the hotel restaurant for dessert after having dinner at another restaurant and ordered 3 pieces of cheesecake and 1 chocolate milk and it was 21 dollars and change holycow other than that everything was great, would reccomend the stay to anyone. the […] room price was great. Lisez la suite
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Best Western Albany, New York"
The hotel was conviently located; good parking; clerk at reception desk friendly and welcoming. We had a great kng sized bed, very comfortable; and it was quiet. I would recommend highly this hotel, and would defintely stay here again the next time our travels take us to Albany.
"It's a Best Western"
Hey it's a Best Western, don't go in expecting the Waldorf. However they did save us as they were the only hotel in our price range that still had vacancy when we were trying to get back home from Montreal and were stranded in Albany after Hurricane Irene flooded all the highways. Yes it smelled a little musty but hey our room was clean, spacious, and […] we had free wifi and HBO. What more could you ask for? Also the girl at the front desk was really sweet and kept her cool when the flood of people came in looking for shelter from Irene. No I wouldn't go back seeking out the BW to stay at every time I drive back from Canada but in a Bind it was fine. Lisez la suite
"stayed for the races."
We went up to see the big race at Saratoga. Nothing available close by so we took this room just to sleep. Pleasantly surprised. Clean, comfortable,plenty of parking, even when sold out. Staff was pretty nice. We would stay here again. The place is a good value. Even the free breakfast was not too bad. Alot of bang for the buck. Even an indoor pool […] . Lisez la suite
We booked a stay here because Hurricane Irene was heading toward the cabin we were staying in. Even though the hotel was out of power when we got there (like many other places in the area), they tried to accommodate the guests as well as they could. Either way we enjoyed the indoor pool for hours and hours during the storm and had nice meals in the […] on-site restaurant. It was overall a very nice stay during a crazy storm for my family. Lisez la suite
"Albany Stay"
The hotel was convenient to the colleges. It was, however, extremely dated. Fine for a one or two night stay. The staff was nice and helpful
I Stay at this hotel because of SUNY ALBANY. Where my daughter attends school and its sometime affordable. However after this last stay I'm Seriously looking for another hotel to stay at for parents weekend and graduation weekend. It is sooooo run down. and the once decent breakfest is't worth getting up for. If I can't find any place else to stay. […] I will stay here for my last two times. I must say the MAIDS, MAINTENANCE MEN AND BARTENDER IS VERY NICE. I can't say the same for the Front Desk. Lisez la suite
"sad days"
this hotel was a big disappointment. had a old smell. TV was small and out dated. The pool area - paint was falling and chipped - (needs to be updated and repainted) - ask 2 nights for the light to be turned on so we did not have to swim in the dark. (never turned on) Bathroom was old ( tub had a dirt ring) the shower head was loose - they repainted […] the door (will alot of paint on the walls) Lisez la suite
"Best Western - Albany"
A little dated, but clean and close access to everything. Would recommend and stay again.
Ce client n'a pas laissé de commentaire.
"Good Price and Location"
Great location...right near SUNY campus. Downtown isn't far by car and the mall is about the same distance in the opposite direction
"Recent Stay"
I was very concerned when I found the glass window in the sauna broken. It appeared that it had been damaged for sometime and a towel was thrown over the broken glass. I informed the front desk twice about it that nothing had been done to fix it by the second time I mentioned it to the front desk-a good 12 hour time difference. The rooms were a bit […] warn and the bathroom was not as clean as it should have been. We have crossed this one off of our list for the future. Lisez la suite
"Yikes"
I had stayed in this Best Western several times over 5years ago. I was agast how unclean and unkept it was for such a big chain.....
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