Wyndham New Orleans - French Quarter - La Nouvelle-Orléans

Nous y avons séjourné au moment de la transition entre Holiday Inn et Wyndham et, visiblement, tout n'était pas au point: la propreté des chambres était correcte, mais pas au niveau du nombre d'étoiles affiché, le style de décoration est un peu suranné, notre chambre a été oubliée une fois (sur les 5 nuits que nous y avons passé) et on a tenté de nous […] faire payer une seconde fois les petits-déjeuners (alors que le paiement avait été effectué en totalité via Hotels.com), sans même parler de l'absence de coordination entre le restaurant et la réception de l'hôtel. Une personne maîtrisant peu la langue aurait peu être été eue, ce qui n'est pas correct. Par ailleurs, la piscine n'était pas chauffée, sans aucun écriteau nous en avertissant, le passage de l'heure d'été à l'heure d'hiver ne nous a jamais été notifié ou rappelé, et les ascenseurs sont extrêmement bruyants, et même de l'autre côté de l'immeuble, on entend en permanence leur va et vient. Par contre, la localisation est parfaite pour accéder au quartier français sans souffrir trop du bruit de Bourbon Street. Bref, localisation idéale, mais des prestations pas au niveau de la qualité affichée par le nombre d'étoiles. Lisez la suite

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Vivement recommandé pour être au coeur de New Orleans.

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propreté au niveau de la piscine qui laisse à désirer

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hotel excellent pour tous les critères d'évaluation, excellent rapport qualité prix- service laundry et piscine au 12 étage très appréciés !

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Location was convenient to Bourbon St. Only issues or dissatisfaction was the elevators . They were slow and not secure from people entering that shouldn't have been.

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We arrived at the hotel late in the evening. We had 5 very tired grandchildren with us and we really needed some space. After I checked in Terrence, the gentleman working the front desk, was watching as all the children and their "stuff" emptied out of the cars. Terrence called to me and said that the rooms we had been assigned to were not going to […] be very comfortable for our apparent needs. Let's just say this...Terrence rocks! He went above and beyond in making our brief stay in NOLA a huge success! I might add that EVERY hotel staff person we encountered was very friendly and very helpful. We will certainly stay at this location during future visits to NOLA Lisez la suite

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The hotel was very suitable for our purpose. Convenient to the French quarter, clean, with attentive staff. Another review commented on slow elevators and we agree. They were fine most of the time but at times were very slow when a lot of people were moving in and out of the hotel. Would use the hotel again for future trips. Several excellent restaurants […] within two blocks which was convenient. Lisez la suite

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Great location but the hotel needs to be updated

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If you are a light sleeper this is not the hotel for you. The elevators make a lot of noise. However, the location is great and the staff provided outstanding customer service. The room was average but clean.

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Went there because it was close to the French quarter and to be honest I wish we would have stayed another night. Great staff, very professional and helpful. our view wasn't the best but who cares, we were where the action goes on... STAY HERE!!!

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Great location on upper Royal Street. Hotel is well maintained and friendly staff. I got a great deal through Hotels.com, which made it even more worthwhile.

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This hotel was an absolutely wonderful place to stay. I was in NOLA for a conference, and wanted to stay somewhere in the French Quarter that was within walking distance of everything. I chose this hotel simply because of the price. However, it was such a good experience that I have already booked 2 rooms for a trip to NOLA in a few months with family. […] The hotel staff was very nice and friendly, and the hotel was quite clean and comfortable. Parking is available in their on-site parking garage that takes up the first few floors of the hotel. Bellhops are readily available to help you unload your car when you first arrive. The hotel was recently converted from a Holiday Inn, and the management has plans to do a complete renovation of the entire hotel in the coming months. I can't say enough good things about this hotel. As far as its location, it's perfect! It is within easy walking distance of Bourbon Street, the Riverwalk, the Aquarium, the Insectarium, and basically everything else that you would want to see in NOLA. The only problem is that there are not enough elevators and they are kind of slow, but there's nothing that can be done about that. I am looking forward to my next stay at this hotel. Lisez la suite

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The hotel was nice and comfortable. It was close to the trolley and close to everything we wanted to see in New Orleans. The indoor pool was very warm which is a big plus for me. The in room coffee was very good surprisingly because usually it's not that great. The only problem is the guy from hotels.com told me they were paying for the parking but […] when I got there they had no idea. I was charged $60 for parking for two nights. Hotels.com did give me a credit and I was okay with it since I do plan on traveling within the year, but if they offer it make sure you get an email saying it or you will have to pay. Lisez la suite

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The hotel was well located for visiting the French Quarter. The concierge (Eddie) was extremely helpful. We were very impressed with the friendliness of the staff. Terence, at the front desk, was very helpful too.

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The hotel was rundown. My colleagues said their bathrooms were dirty. Worst was the very slow wifi. The hotel acted like nothing was wrong though all three of us complained about the speed.

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We enjoyed our stay but wasn't crazy about the surroungings right outside the hotel. I really liked the security for the building and having to use the room key to get the elevator to work.

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Very nice hotel right in the French Quarter 2 blocks from Bourbon St. If there was a downside to this hotel, it was the "surcharge" for parking and no refrigerator in the room.

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Did not appreciate paying $30 to park in the garage overnite!

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all the people working were very friendly. I beleive they went above and beyond customer service!!!!!!!!!!!!!!!!!!Thanks for a great experience.

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Location is good. Only complaint is that all of the carpet needs to come out of the hotel completely. Carpet looks old. Beds are comfortable though room cleaned often during my stay.

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If your looking for something close to everything this ones for you but don't be picky about the neighborhood. Stepping out the front door and facing a dilapidated store across the street didn't give me that warm, fuzzy feeling. Room was clean and beds were comfy. I might consider staying again as long as it is only adults. Would not bring children […] here. Lisez la suite

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When I checked in I parked in the garage. The front desk asked if I was using their garage. I said yes. They gave me a pass for in out privileges and said nothing more. When I checked out I asked for a receipt and they said no need there are no new charges since I prepaid. In their lobby they have a machine so you can pay for parking which we did, in […] cash, when we left. We handed the parking attendent the receipt for payment and she asked for the parking pass from the hotel as well. I later found that the hotel charged me a 2nd time on my credit card. When I called the hotel I got the run around and after leaving a couple messages and talking to several people was told I had to provide the cash receipt (which I had to give to the parking attendent to exit the garage) in order to receive a refund. Such a shame that their inability to communicate and lack of customer service has left me with no choice but to give them a bad rating. Lisez la suite

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The hotel met all of my expectations. The staff was very curteous and helpful. It was a block and half off Bourbon St. I would stay here again.

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This hotel was an excellent quality-price deal. We stayed there twice, first room (on the 11th floor) did the job, second room (9th floor) was more modern looking. Staff were very warm and welcoming, super helpful. I would invest on improving the pool though, a sundeck would be nice as well.

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The hotel is located on Royal street just a block off of Bourbon and Canal. The room is average for a New Orleans hotel. It is clean and comfortable. The pool is indoor and very small. There are a few exercise machines but also very small. The thing I like least was the elevators were very slow. I would stay here again.

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Had a great time

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Everything about the hotel was great: location, cleanliness, the staff & concierge services, all great. A negative though, is that when you arrive they charge you $30 per night for parking and they charge you up front. So if you are staying 5 nights, your credit card gets charged $150 right as soon as you check-in. Also, they charge your card $50 for […] 'incidentals' like long distance or movie rentals. They claim to return the $50 after your stay, but I have not received mine yet. So, in all, the hotwl was a great one, but you'd do just as well booking a room at the Crowne Plaza Astor one block over, without all the incidental and parking fees. Lisez la suite

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We checked in at 2am after driving all the way from Houston and were given a room on the tenth floor. We went alllll the way to the room (small hotel but also small, slow elevators) to the room and it had two doubles instead of the kind I reserved. Went alllll the way down to get it corrected and we didn't even get an apology. It's in a prime location […] near Bourbon, but the actual street it affronts is less popular and a bit more shady. However, we had a great time and while we probably won't stay here again, it is a great place for young couples to take an inexpensive vacation. Lisez la suite

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The staff was friendly, and when I asked to stay in a penthouse suite at no additional charge, they abliged. The hotel provided parking (@ $30/day) which was really convenient. We could come and go as we pleased without having to worry about finding a parking space. What I liked most was that we were only one block away from Bourbon Street which allowed […] us to party when we wanted to, but also allowed us to have peace and quiet when we wanted it. This will be our "go-to" hotel on all of our visit to NO from now on. Lisez la suite

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Staff, great, friendly. Room did not have refrigerator or microwave.

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The location is perfect, very close to bourbon st. and everything in the french quarter. The hotel room was much less than perfect. The bathroom had a lot of dirt and other unknown black specs of stuff spread around the toilet area. It was very gross, and obviously had not been cleaned recently. The hotel room was cheaper than other area hotels so I […] guess you get what you pay for, even though I expected more from a Wyndham hotel. Lisez la suite

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The hotel is an old building and needs to be updated. Had to get them to change my room because the room smelled, and the plumbing was not working properly. Once moved to the 20th floor the rooms were better, larger and cleaner. The hotel is in a great location, workers were very friendly. Overall, if they would update the hotel, it has good potent […] ial. Lisez la suite

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Booked the hotel before reading reviews on Hotels.com. This was a holiday weekend and most hotels were very pricey. This was reasonable rate. The location of this hotel can't be beat. One block off Bourbon and many areas of the French Quarter are an easy walk. At first glance, the room seemed clean. The bathroom is small - not much counter space for […] your toiletries. Upon further inspection the bathroom was not as clean as originally thought - the fixtures were coated in scale. We had housekeeping service daily - other reviews mentioned not having it every day. Wifi was slow so I didn't use it. Elevators are slow and not air conditioned. Lisez la suite

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Location was perfect and the hotel was very comfortable

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The staff is always friendly and very helpful. Upon arrival, they upgraded us to a larger room with a rollout bed with no extra charge! We called several times over our four days to ask for extra towels and whatnot, and service was prompt and efficient. The rooms aren't fancy, but they're definitely nice enough for a leisurely stay with friends or family, […] and most importantly, clean. My biggest complaint was that you could hear the elevator whirring all night. Not terribly annoying, but definitely noticeable. This was probably because our room was quite close to the elevator shaft. The location is definitely the best part. Bourbon St is a block away and the French Quarter was our neighborhood. There was a shady liquor store across the street, but it was perfect for us college kids. Overall, would recommend! Lisez la suite

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The Exercise room needed wet wipes and the air conditioning either did not work or was not turned on. There also needed to be a TV remote control in the room. In the bathroom, calking was needed around the tub focett and shower head.

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Just know that if you want to have a roll away bed in a double room, there will be a twenty dollar upgrade. Overall decent stay in a great location for the price

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The staff was very friendly and knowledgeable. The location made an easy walk to restaurants, attractions, and the trolley on Canal St. The bathroom floor tiles need replacing, however. Although clean, the floor looked dirty.

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The only thing that is good about this place is its location. It's name is Wyndham, but nothing at the hotel was Wyndham like. Everything down from the carpet to the smell of the room was old, and poor quality. Not recommended.

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Although the location of the hotel is convenient, the hotel itself definitely was a disappointment. The hotel lobby had an overpowering smell of disinfectant. Our room had no closet doors, one square of toilet tissue, (no extra) and no soap. The hotel needs an entire upgrade. There are many other hotels in this area. We will never stay here again.

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Hotel was "basic". No in room service. No real lobby. Adjacent parking very convenient.

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