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Situation
Chattanooga Choo Choo se trouve tout près de University of Tennessee at Chattanooga, Chattanooga Regional History Museum et Creative Discovery Museum. AT&T Field et Hunter Museum of American Art se trouvent également à proximité de cet hôtel historique.
Caractéristiques de l'établissement
Chattanooga Choo Choo possède une piscine couverte, un bain à remous et un centre de fitness. L'accès gratuit à Internet Wi-Fi est disponible dans les espaces communs. De plus, cet hôtel 3 étoiles propose diverses prestations intéressantes, dont un centre d'affaires, des salles de réunion pour petits groupes et un éventail de services de secrétariat. Cet hôtel très pratique pour les voyages d'affaires offre un café et un bar lounge. Le personnel de l'établissement offre un service de conciergerie, un service d'organisation de mariages et un service de traiteur. L'établissement propose une piscine extérieure en saison, une salle de jeux vidéo et une boutique de souvenirs/un kiosque à journaux. Moyennant un supplément, vous bénéficierez d'une navette vers et depuis l'aéroport (disponible sur demande). Un parking est à votre disposition moyennant un supplément.
Chambres
Les 363 chambres de l'établissement Chattanooga Choo Choo sont climatisées et comprennent des journaux gratuits et une cafetière ou une bouilloire à thé. Vous disposez d'un accès gratuit à Internet haut débit sans fil depuis votre chambre. Une télévision à écran plasma 32 pouces donne accès aux chaînes par satellite. Toutes les chambres possèdent un bureau et une ligne téléphonique directe avec répondeur vocal ; vous pouvez passer des appels locaux gratuits (sous réserve de certaines restrictions). Les salles de bain comptent un ensemble douche/baignoire, un sèche-cheveux et des articles de toilette gratuits. Les chambres ont également un fer à repasser/planche à repasser et un radio-réveil. Un service de couverture, du linge de lit/serviettes de bain supplémentaires et un service de réveil par téléphone sont disponibles sur demande. Un service de ménage est proposé tous les jours.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Le petit déjeuner (en supplément) est servi entre 6h30 et 11h00.
Gardens Restaurant - Ce restaurant sert le petit déjeuner, le déjeuner et le dîner. Un menu enfant est proposé.
Station House Restaurant - Ce restaurant sert le dîner. Les services de restauration ne sont pas disponibles le dimanche et le lundi.
Restaurant n° 3 - Ce lounge dans le hall sert des entrées et des boissons.
Un service en chambre (horaires limités) est disponible.
Une piscine couverte, une piscine extérieure en saison et un bain à remous se trouvent également sur place. Les infrastructures de loisir incluent également un centre de fitness.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Chattanooga CHOO CHOO"
J ai ete decu, cette hotel cree trop d attente. Lorsque j ai vu que cette hotel etait classe parmis les hotels americain protege j ai eu de la misere a comprendre se classement parmis les plus belle hotel au Etats-UnisAvis véridique Expedia
The beds are very firm, not arthritis friendly. Breakfast is really expensive, with no discount for hotel guests. Other than that, the personnel are very nice, and the location is great. Chattanooga's downtown is a great deal of fun and the Choo-Choo is part of it.Avis véridique Hotels.com
"Great city. Very impressive."
Stayed in a train car. Windows were dirty and blinds were dusty. However, the bed was quite comfortable and so were the pillows. The sheets and the towels were white and clean smelling. The bathroom could use a few hooks and a bench to put things on. The idea is unique, but it needs updating. We ordered breakfast off the menu which was very good. Kudos […] to Dave who helped us with our luggage checking in and checking out. Lisez la suiteAvis véridique Hotels.com
It was alright, nicely located, and some local attractions but there was a wash cloth left in the shower though from the previous guest.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Thank you for your 4 Star review. All the Best, Jim Bambrey GM
Great location with free shuttle to down town attractions the run directly from the hotel all day long. Very convenient! I stayed in one of the train rooms. The room was a little musky smelling, but very spacious and comfortable. Cute hotel with a lot of History. Grounds at the center of the hotel were very relaxing. A lot of maintenance work through […] the buildings in the hotel going on at this time, made it feel run down. Hopefully when the work is complete the hotel will be back to its grandeur. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Thank you for your great review. Thanks for your comments about the history! With 24 acres to care for, we are constantly working on projects. We spend over $870,000 on Maintenance and landscaping yearly. All the Best, Jim Bambrey GM
"A Little Run Down but So Unique And Fun!"
This was our second visit to the Choo-Choo. It is a great experience and unlike any other hotel... anywhere. It's got charm galore and from what I observed, they are currently struggling to improve the maintenance issues. Still, it has to cost a mint to keep up the huge terminal building - all the rail cars and other buildings. It was super busy while […] we were there and our room was a bit worse for wear, but it was comfortable and the staff were all very friendly. The free shuttle to all points downtown was right there - so we saved a fortune in gas/parking. I would advise any visitor to Chattanooga who isn't hung up on appearances to indulge in the unique experience of a one-of-a-kind stay at the Chattanooga Choo Choo! Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Thank you for your 4 Star reviews and your repeat business. It’s always good to hear about a great overnight stay. Thanks for your comments about the staff. It takes about $870,000 yearly to keep or 24 acre complex in great fashion. Thanks for your impressions. All the Best, Jim Bambrey GM
"April 2013"
The staff was excellent. Our 1st room did not have a couch or cushioned chairs, only a glass top outdoor table and metal chairs that were Very Uncomfortable and Heavy. There was a large area where there should have been chairs or a couch and also missing the desk and desk chair. Someone must have borrowed everything. Eventually the guys were able to […] find a couch to being in for us to sit on. Had breakfast in the hotel and the table was dirty... and crumbs on all the seats. I dusted off the crumbs and wiped the table down where they missed. Food and service were good; but we did not eat at the Hotel the rest of our stay. We ended up changing rooms the next day and the new room was not very clean... bathroom floor was dirty so when it got wet it made grayish streaks. The toilet was not scrubbed inside. Dirt on the outside of the tub. However, everything else was ok. The hotel is overpriced for the conditions of the rooms and the location is directly across from a vacant building. The transportation trolley was excellent with lots of stops and free... the downtown area is about 1 mile so it is within walking distance, but as you are walking, you will see the area/s you should stay away from. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Thanks for your review and your comments about the staff. There is no excuse for cleanliness issues. I would be happy to speak with you about your visit. I have reviewed your comments with the respective Department Heads, so that they can take corrective action. We take your comments very seriously and it is our opportunity to improve our product and service. All the Best, Jim Bambrey GM
my only complaint was that the room did not have a comfortable chair to sit in. The only chairs were 2 chairs with metal backs and a cushion seat. They were like patio furniture. Having a bad back and needing a comfortable chair was my only problem.Avis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Thanks for your 4 star review. I am sorry about the comfort of your chair. Hope to see you again. All the Best Jim Bambrey GM
"dated but that's kinda the point"
all of the staff were great. the ambiance of the hotel is the fun part. it is rated as a 4-star hotel, and there may be some rooms that are, but i dont think they all are. we very much enjoyed our stay and we walked every inch of the place. it would be smart to review the layout of the hotel before you go because if you stay in Bldg 3, it's a long walk […] to the restuarant or the indoor pool in Bldg 1. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Your 4 star rating means a lot to us. Thanks for your comments about the staff and the ambiance I am pleased that the you had a nice experience. Remember, we have golf carts to move people around the complex. All the Best, Jim Bambrey GM
"poorly maintained"
This place suffers from deferred maintenance. It appears that the owners are taking everything this facility takes in and have been putting little or nothing back for years. I would suspect they will be out of business within 10 years.Avis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo I take exception with your comments. I have been here for 11 years, and we have renovated every guest room (363) at this hotel, in addition to all the public areas. 3 1/2 years ago, we finished a 1 million dollar plus renovation to our guest rooms and corridors in Building 3 to brand standards. It is requested regularly by thousands of guests because of the oversized rooms, balcony or patio for each room. We just finished another million dollar renovation to Building 2. In addition our capital plan, we spend $870,000 dollars annually on maintenance and landscaping. Beauty is in the eye of the beholder. All the Best, Jim Bambrey GM
Over all it was a good stay.Avis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Thanks for the 4 star rating! We love to see that. Come back again soon. All the Best, Jim Bambrey GM
Completely disappointed. Low quality facility, not worth the price. Bed was uncomfortable, bathroom was extremely small. Wouldn't recommend.Avis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo I am sorry to hear of your disappointment with our hotel. It is concerning to hear that our rooms didn’t measure up. We work hard to maintain our property. We just had a very successful inspection with a major 3rd party sites (score of 87) All the Best, Jim Bambrey GM
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Réponse de la part de Chattanooga Choo Choo Thanks for the 5 star rating! We love to see that. Come back again soon. All the Best, Jim Bambrey GM
"ok stay but don't plan to return"
My experience at this hotel was less than average. Nothing impressive. Nothing to draw me back. Room was spacious but could use updating. Toliet was dirty when we arrived so that immediately turned me off. Bed skirts on bed looked dingy. A cheap sheet type covering was provided for a blanket which was not impressive. This hotel was pet friendly and […] we brought our dog so that was perfect. Great location close to downtown but not at all worth the price unfortunately. Lisez la suiteAvis véridique Hotels.com
"Historical site"
It was great view and conveniently placed for local colorAvis véridique Hotels.com
I don't normally even fill these out but felt I needed to this time. Rooms where big but did not seem very kept up. The food at the main dinning was not fresh at all. We ordered a salad that cost $11 and got lettuce that look like it came from a bag with some sliced meet on it. Expected a fresher salad for the price. Waitress was very nice and a good […] server. She has nothing to do with the quality of the food. We gave it a second chance the next morning at the breakfast buffet. Food was better but service was horrible. Had to get up and find a server just to get a refill. The hostess served our table more then our waitress. Lisez la suiteAvis véridique Hotels.com
"Exelente!"
I am commung back! Best hotel in chattannoogaAvis véridique Hotels.com
"Easy access to free trolley"
Older hotel and room but overall was clean and comfortable.Avis véridique Hotels.com
"convenient"
the indoor pol was very murky. wouldn't swim in itAvis véridique Hotels.com
"Adequate"
The hotel was an average experience and the toilet flapper did not work and even after I told the front desk, there was no follow-up communication and it was not resolved before I left. The lobby was nice; the train accommodations were nice; shops were too touristy; the motel/hotel areas did not seem to fit the "historical places" designation. If I […] did it again, I would stay in the trains or another hotel near the art area, which offered more options. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great experience!"
We went to Chattanooga with our bicycles to ride on the recreational trails, especially the Riverwalk. The Choo Choo promised us we could leave our bikes on the car, that security was high. They delivered! We constantly saw security guards in our corridor and on the grounds. In Hotel 3, we could easily wheel our bikes down the wide hallways and take […] them up to our room on the long-length service elevator. The shower was great, toilet completely functional, and room clean and spacious. The waterfall makes a soothing background sound. Temperature easily controlled, if a little noisy - but easy to ignore. The grounds are fascinating, and biking around the area was great. Topnotch customer service! Lisez la suiteAvis véridique Hotels.com
"Great location for getting around downtown"
It was great. Loved the covered hot tub! Only drawback was room wasn't ready at 4:00 after a 6 hr drive. Had to wait 10 min or so to get keys.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Perfect hotel for railroad and Civil War buff!"
My 24 yr old son and I had a great stay. We're both railroad and Civil War buffs and this was the perfect place to stay. Upon check-in, we upgraded to a sleeper car for only $40 more. I gave my son the queen bed and I took the trundle bed, which was comfortable enough. Sleeper car was nicely appointed. Model railroad exhibit was fantastic- one of the […] largest I've ever seen, comparable to the one at Chicago's Museum of Science and Industry. Breakfast at the main restaurant was very good. The hotel is a bit dated so don't come expecting the Four Seasons. Location was excellent, just off Route 24 and just 6-7 blocks away from the restaurant/entertainment district. Lisez la suiteAvis véridique Hotels.com
The hotel was beautiful. Food service was horrible!Avis véridique Hotels.com
"Some updating in the rooms wouldn't hurt."
For the money, it could have been updated more. I didn't mind the price considering it was extremely close to UTChatt which was where I needed to be. Also, the guard at the entrance to the parking lot was comforting to a woman traveling alone.Avis véridique Hotels.com
"Had a great time in Chattanooga!"
The staff was friendly, and the hotel is nice. We enjoyed seeing the history that surrounded us, and thought maybe we'd stay in a train car next time. In February the roses weren't blooming, but it must be beautiful in spring & summer iin their rose garden. We had fun in the indoor pool, too. There's a great restaurant next door, and you can ride free […] shuttles to the nearby attractions so you don't have to pay to park. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"quirky hotel... if you like oddities... stay here"
i LOVED the history of the hotel... loved the lobby... very very friendly front office staff. there is a great restaurant in the hotel where they have singing waitstaff... really wonderful... reasonably priced drinks and great entertainment. love the neighborhood... walking distance to several other cool restaurants and neighborhood bars... interesting […] street art. THOSE are the positives... The room was very outdated. clean but not comfortable. think motel from the 70's. not worth the rate i paid. next time i would stay somewhere else and come here to enjoy the lobby and the entertainment !! Lisez la suiteAvis véridique Hotels.com
"Good hotel, great atmosphere"
The hotel is just fine as hotels go - it's really the history, the lobby, the train-car ambience that makes it somewhere special to stay.Avis véridique Expedia
Réponse de la part de Chattanooga Choo Choo Thank you for your review. It’s always good to hear about a great overnight stay. Thanks for your comments about the hotel history! All the Best, Jim Bambrey GM
"It was ok"
Older hotel. Could use some upgrades but overall was nice place to stay. Bathroom kind of small.Avis véridique Hotels.com
"Poor room service and no HOT WATER!!!"
Waited 2 hours for breakfeast to be delivered to my room. Although, my breakfeast was paid for by the hotel that is still very bad service. I also had to take a cold shower. Very old and oudated hotel. I am glad I only had to stay one night!Avis véridique Hotels.com
"Stay here for Track 29"
The hotel seemed run down, dated and worn. The beds were not very comfortable. The room was generally unappealing. The back door would not close all the way and be locked at the same time. The great thing about our stay was the show at Track 29.Avis véridique Expedia
Réponse de la part de Chattanooga Choo Choo Thank you for letting us know about your stay. I am sorry that you weren’t pleased with your accommodations. Ownership has reinvested millions of dollars into the Choo Choo. Three years ago, we finished a 1 million dollar plus renovation to our guest rooms and corridors in Building 3 to brand standards. It is requested regularly by thousands of guests because of the oversized rooms, balcony or patio for each room. We just finished another million dollar renovation to Building 2. I don’t know your room number, but would be glad to speak to you in more detail about your visit. We learn plenty from our guests All the Best, Jim Bambrey GM
"Great Historic Hotel"
The hotel clean and the staff were fantastic. We loved the indoor pool, the trains and the shopping. We will stay there again.Avis véridique Expedia
Réponse de la part de Chattanooga Choo Choo Thank you for your incredible review. It’s always good to hear about a great overnight stay. Thanks for your comments about the hotel amenities! All the Best, Jim Bambrey GM
"Needs Updating"
We chose this hotel because our son is obsessed with trains. He loved it, but if we didn't care about the theme, we would never stay here again. The location was a bit scary and the hotel needs a facelift really bad. Very stuck in the past and needs some modernization. Each common area had a different weird smell. Definitely not worth the price.Avis véridique Hotels.com
"close to things we wanted to see"
stay was very good, very educational to two 12 yr olds.was with me.Avis véridique Hotels.com
"Disapointed"
The trolly cars were terrible! I thought i was getting a upgrade. What a joke.Avis véridique Expedia
Réponse de la part de Chattanooga Choo Choo I am sorry to hear of your disappointment with our hotel. It is concerning to hear that our rooms didn’t measure up. We work hard to maintain our property. The train car rooms are very popular with our guests and we run a high occupancy with them. I regret you were not one of the many happy guests All the Best, Jim Bambrey GM
"Great weekend getaway"
It was a great weekend getaway, with nearby shops and dining you don't need to go far for a great time.Avis véridique Expedia
Réponse de la part de Chattanooga Choo Choo I am pleased you had a great weekend .Thanks for your 4 star review... All the Best, Jim Bambrey GM
"Excellent hotel for a family"
We had a great time! Enjoyed the restaurant very much.Avis véridique Expedia
Réponse de la part de Chattanooga Choo Choo Thanks for your review and I am pleased you had a good experience with your family. Hope to see you again. All the Best Jim Bambrey GM
"Great hotel for a get-a-way"
The motel experience was very rewarding. The staff was very courteous and handled all of our special requests (roll-a-way bed, extra blankets) with ease. The rose garden was beautiful, the grounds were maintained well, excellent service at the coffee shop, and the atmosphere around the entire hotel was pleasant. Also, it is located near plenty of places […] for adults and kids to have fun. The Aquarium is within a mile, and there are plenty of restaurants and bars (if you are into the night life). Enjoy this hotel, it is definitely worth what you are paying for. Lisez la suiteAvis véridique Expedia
Réponse de la part de Chattanooga Choo Choo Very rewarding it is what we love to hear! Thank you for your great review and complimenting all of our venues. We look forward to your return in the future. All the Best, Jim Bambrey GM
"Wasn't what I expected."
There was an unpleasant smell in the lobby area. The layout of hotel was wierd. The room was ok, but wasn't worth what we paid for it.Avis véridique Expedia
Réponse de la part de Chattanooga Choo Choo I am sorry we did not meet your expectations. . We have a tunnel under the main dome lobby. It was used for heating back in the day. We have an exhaust system for that area and sometimes it gets compromised, and we have to adjust. All the Best, Jim Bambrey GM
"Disappointing Stay"
Rooms are hard to find. I either misunderstood or was given bad info on my room location. It took no less than 15 minutes and moving the car twice, to locate the correct building then find my room. There was no hotel staff in any of the buildings outside of the lobby to ask for help/directions. Room was large and the bed comfortable. Materiel condition […] of the facilities is showing its age. Bathroom tile was not clean and had mold/dirt in the corners. I did not receive value for the dollars spent. I will check-off this experience on my bucket list and not return. Lisez la suiteAvis véridique Expedia
Réponse de la part de Chattanooga Choo Choo I am sorry we did not meet your expectations. Did you report any concerns to anyone during your stay? If we had known, we would have gladly taken care of your situation. We make mistakes, but given the opportunity we make great recoveries. My email address and phone number is in every room. All the Best, Jim Bambrey GM
"Pros with a few cons"
Very nice entrance with lovely nostalgia, friendly and thorough check-in. Buildings and rooms had very clean bedding, updated furniture, but still had a 1970's feel with water stains on ceiling, and the vent in room was not clean.. Mold in the exhaust fan in bathroom although linens were clean and tub & shower very clean. The buildings had signs on […] door entrances to use key to get in building but found that all of the buildings were unlocked and there was no need to use key!!! Locks to individual rooms were safe. Pool in building three was very nice!!! Lisez la suiteAvis véridique Expedia
"BIITTER STAFF. HORRIBLE CUSTOMER SVC"
staff was dreadful, rude, unhelpful and generally annoyed.Avis véridique Expedia
"3 night stay"
We had a decent stay. People were nice and helpful, although we had to call twice for extra towels in our room. Bathrooms were small. Breakfast buffet was worth the $. Enjoyed the ice cream in the ice cream parlor.Avis véridique Expedia
"Beautiful registration lobby but basic room"
Very basic hotel, the room I stayed in was on equal to a Motel 6. Next time I will stay at The Hampton Inn, more value, more plush for the money. I chose it for the proximity to a restaurant but since my room was in a back building it was not as close as I wanted it.Avis véridique Expedia
"Great for train lovers"
Our stay at the Choo Choo was just perfect. The staff was always friendly and helpful. The food service was great. There was so much to see and do just at the hotel. It was the perfect place for us to stay. We had a three year old "conductor" who was in awe of all the trains. Our stay over Thanksgiving was wonderful.Avis véridique Expedia
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