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Situation
Dans le quartier de Magnificent Mile - River North à Chicago, cet hôtel qui porte le nom de DoubleTree by Hilton Chicago - Magnificent Mile est très pratique pour les voyageurs d'affaires et se trouve tout près de Tribune Tower, Hancock Tower et Wrigley Building. Chicago Water Tower et Chicago Children's Museum se trouvent également à proximité.
Caractéristiques de l'établissement
Cet hôtel avec spa abrite un restaurant, un café, un bar en bord de piscine et un bar/lounge. Les clients peuvent accéder à Internet haut débit avec ou sans fil dans les espaces communs (prestation en supplément). Pour les voyageurs d'affaires, cet établissement 3,5 étoile(s) met à disposition un centre d'affaires, des salles de réunion pour petits groupes et une assistance technique. Un parking est à la disposition des clients moyennant un supplément. Le personnel de l'établissement propose un service de conciergerie, un service d'organisation de mariages, un service de traiteur et un éventail de services d'affaires. L'établissement inclut une piscine extérieure en saison, un personnel multilingue et des boutiques de souvenirs/kiosque à journaux.
Chambres
Les 500 chambres de l'établissement DoubleTree by Hilton Chicago - Magnificent Mile sont climatisées et comprennent un minibar et une cafetière/bouilloire à thé. La télévision permet d'accéder aux chaînes thématiques par le câble/satellite et des films payants. Toutes les chambres possèdent un bureau, des journaux gratuits en semaine et une ligne téléphonique directe avec répondeur vocal ; les clients peuvent passer des appels locaux gratuitement (sous réserve de certaines restrictions). Les clients bénéficient d'un accès à Internet haut débit avec ou sans fil depuis les chambres (prestation en supplément). Les salles de bain sont pourvues d'un ensemble douche/baignoire et un sèche-cheveux. Les chambres ont également un fer à repasser/planche à repasser et des articles de toilette gratuits. Les services et équipements suivants sont disponibles sur demande : un service de préparation de lit, une literie hypoallergénique et un service de réveil par téléphone. Un service de ménage est proposé quotidiennement.
""Avis d'un client Hotels.com envoyé le 7 mai 2012
un peu loin de l aeroport
"Bien placé, chic tout en restant modeste"Avis d'un client Hotels.com envoyé le 6 mai 2012
Très bien
"Emplacement parfait pour découvrir la ville"Avis d'un client Hotels.com envoyé le 3 mai 2012
Hôtel très agréable très bien situé, à quelques pas des principaux centres d'intérêt de la ville et des zones de magasins et restaurants/bars - L'ambiance de l'hotel est très détendue avec un lobby agréable (canapés, écrans TV, accès internet libre, journaux) et un petit déjeuner varié. Une piscine et un centre de fitness sont situés au dernier étage (27ème) avec vue sur les buildings et la ville.
Avis d'un client Hotels.com envoyé le 1 mai 2012
Ce client n'a pas laissé de commentaire.
"Une vue fantastique, une situation idéale"Avis d'un client Hotels.com envoyé le 28 avr. 2012
Demander une chambre du côté de la rivière, de préférence à distance de l'ascenseur. La vue est impressionnante sur les gratte-ciel qui bordent la rivière, car l'hôtel est dans un coude du cours d'eau et se trouve exactement dans son axe. Rien à dire sur la qualité du service et la propreté des chambres. La situation est parfaite entre le Loop et Magnificent Mile, tout est à portée de main pour un séjour réussi, y compris la boulangerie en bas pour le petit-déjeuner.
Ce client n'a pas laissé de commentaire.
"Great location."
Close to everything, few blocks to mag mile, red line... Millions of restaurants near by. Quiet. Clean. Spacious. Would have liked an in room fridge and larger tub. Would have liked free wifi, but forced me to wander around to seek some. Would stay again.
Ce client n'a pas laissé de commentaire.
"Doubletree Hotel in Chicago"
Was a great stay and great service - the only downside was a very uncomfortable bed!
"The hotel doubletree Chicago"
Excellent hotel , staff very friendly and always willing to go that extra bit to help with any problems or enquiries . Would definitely go back everything we hoped for and more .
"DoubleTree by Hilton Chicago - Magnificent Mile"
What a great stay and Loved the cookies ! Even the ones they would give us late at night as we returned from a night out on the town ! Thank You
"Double Tree just ok"
The location was great, the customer service was not. The front desk lady at night seemed put out every time I needed something never being truely helpful. My room bathtub did not drain which was gross. the overall room was nice.
This type of lackluster service is not typical of what we offer, and sincerely apologize. We will be sure to address this with our front office department so that no other guest departs feeing the way you did. Our apologies for your malfunctioning bathtub drain, we will be sure to investigate this as well. Thank you for bringing to our attention. We hope to welcome you back for a much improved stay. Regards,
1 réponse par DoubleTree by Hilton Chicago - Magnificent Mile"Weekend Getaway"
We spend three days at the Double Tree in Chicago. Check in was as easy as ever and the door men where always on anytime we needed a taxi. You are only three blocks from Michigan ave. so you can walk it. The only thing is the bar you can not lift anything of the bar or it will charge you and the same goes for the minibar. We went to the store just across […] the street and bought some drinks and snacks you just could not use the fridge. Lisez la suite
"Very good hotel"
I found the Doubletree on Magnificent Mile an excellent hotel. The beds were very comfortable and everyone was very nice from the folks who cleaned the room to the check-in and check-out people. I would definitely stay here again. Plus it is very well located, too. I would live there if I could!
We enjoyed reading your kind review, especially the part how you would live here if you could! Glad you enjoyed our comfortable beds and our overall guest services. Thank you for such flattering comments and we look forward to your next visit. Best,
1 réponse par DoubleTree by Hilton Chicago - Magnificent MileDouble Tree in Chicago was very close to Michigan Ave. for shopping and also close to many excellent restraurants!
"Great Hotel"
Went for a girls weekend, loved the connected parking garage. Very easy walk to all shopping and bars. Super comfortable beds!!
Ce client n'a pas laissé de commentaire.
"Nice enough"
The bed was super comfy and the room is very pleasant. Felt right at home during our stay and the staff is super friendly...completely met my expectations and for a reasonable price, too. Unfortunately, our room was attached to a group of very noisey people who came back late and were yelling, waking us up. We called the front desk and they sent security […] up imediately and the noise stopped. Kudos to Double Tree for handling the situation promptly but paper thin walls seemed to be the bigger problem to begin with. Also, there was mold on the shower drain and the water didn't fully drain while showering. Lisez la suite
Thank you for sharing your feedback with us. We are delighted to hear that you felt right at home during your stay. It is disappointing to hear that you were situated next to a noisy guest room, but we are glad that Security was able to put an end to the noise disruption. We will share your comments about the shower drain with our housekeeping department and engineering department as well. Thank you for bringing this to our attention.
1 réponse par DoubleTree by Hilton Chicago - Magnificent Mile"Doubletree Chicago"
Great location nice hotel, a little fridge would have been great!!
We are happy to hear that you enjoyed our very convenient location. In regards to your comment about the fridge, we do offer portable mini fridges for a daily nominal fee. We hope to be of service to you again.
1 réponse par DoubleTree by Hilton Chicago - Magnificent Mile"Great Location"
This was the 2nd year in a row we stayed here. Love the location for the price. Only complaint I have is I wouldn't pay extra for a lake view again. Little sliver of the lake between buildings does not constitute a lake view for me. Room was clean and the beds comfy!
This was the 2nd year in a row we stayed here. Love the location for the price. Only complaint I have is I wouldn't pay extra for a lake view again. Little sliver of the lake between buildings does not constitute a lake view for me. Room was clean and the beds comfy!
1 réponse par DoubleTree by Hilton Chicago - Magnificent MileCe client n'a pas laissé de commentaire.
"Doubletree chicity"
Comfy bed!
"Doubletree Chicago - Great Value and Location"
Hotel and room were comfortable and clean. Only complaint is the tv's in the gym don't work and you're about 3ft from a concrete wall - not a very exciting workout. However, I would note cardio equipment in gym is nicer than most other hotels.
Thank you for your review. We are deeply sorry to hear that the TV in our fitness center was not functioning properly. It is our hope that you expressed this problem to our front desk agents. We would have sent our maintenance team to rectify the problem immediately. Yes, we too can agree that our fitness center is very nice and offers state of the art equipment. It would be pleasure to be of service to you again.
1 réponse par DoubleTree by Hilton Chicago - Magnificent Mile"Close enough to everything"
Great hotel, great location. Parking is outragous at hotel. Very nice part of town and staff was awesome
"DoubleTree Magnificent Mile"
The hotel is conveniently situated just two blocks from the Magnificent Mile. The hotel staff are very accommodating and provided excellent service. The hotel room itself is a bit dated (popcorn ceilings, dated furniture), but it was very comfortable and from from our window we could see an unobstructed view of downtown Chicago in all of its glory. […] The carpet in our room was damp upon our arrival; I assume they cleaned it prior to us checking in. It was a bit inconvenient but nothing that would have caused us to request a room switch. Overall, I give the hotel 4.5 out of 5 stars. Enjoy your stay! Lisez la suite
We are glad you enjoyed our prime location and excellent customer service. It seems our decor and upholstery was not to your liking and apologize for this impression. We renovated our hotel in 2008 so our amenities are fairly new. Glad to hear that you enjoyed the view from your guest room. We will be sure to share your comments about the damp carpet in your guest room with our housekeeping department. Thank your for such a wonderful rating and we look forward to inviting you back again soon!
1 réponse par DoubleTree by Hilton Chicago - Magnificent Mile"Great room, good location"
I thought the room was excellent. Only 2 things could have made the stay better: Free wifi in the room not just in the lobby, and free continental breakfast. I would pay an extra few bucks for these 2 items.
"The Double Tree in Chicago... GREAT!!!"
This hotel was one of the best hotels I have ever stayed at. The concierge service was great. Anytime me and my wife wanted to go somewhere they gave suggestions, they gave exact directions, and they even told us the best bus route to take. The room was a little small but it was only two of us and we were'nt there to often. The room was very clean and […] great location. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Nice price for a weekend in Chicago"
My wife and I recently stayed at the DoubleTree - Mag Mile for a weekend in the city. The hotel is only 2 blocks from Michigan Ave and a short walk to Navy Pier. We were greeted with a warm cookie upon check-in and the staff were very nice. The room was comfortable and met our needs for the price we spent. However, you could hear noise from other guests […] when they were in the hallway and during our particular stay, only 2 of the 4 elevators were working. I would stay here again and recommend it to others looking for a hotel off of Michigan Ave for a decent price. Lisez la suite
"Great Weekend Stay"
We really enjoyed our stay here. Hotel was in a great location, close to everything. Room wasn't super fancy, but was clean and suited our needs. Hotel staff was very friendly and had great dining recommendations. Overall a good place to stay; would definitely visit again.
"warm cookie upon check in- great bonus!"
Beds, linens and pillows were nice quality. We used the bellman service to bring our bags to the room. He brought up brochures for us of the area as well, hung our coats and put our suitcases away. He even explained to my kids that the snacks in the room were charged to us if they were to lift them off the tray and the same went for the nicely furnished […] mini-fridge. Just a short and comfortable walk to Navy Pier. Very pleased with our stay and the employees- the warm cookie given to each of us at check in was a nice bonus. :-) Lisez la suite
"Doubletree Hotel, Downtown Chicago"
Very convenient location. There is an attached parking garage but the parking rate is higher than a public lot across the street and the hotel gives no discount for its guests.
"Doubletree chicago"
Excellence services and friendly staff.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"DoubleTree Hotel, Chicago-great location downtown"
I thought this hotel was great. Very good customer service and very helpful with all questions. The rooms were very clean and beds were very comfortable. There is a great hometown style bar that is right across the street that I a lot of fun also. Overall, I had a great experience.
"Double Tree Hilton in Chicago"
Parking is outragious! $45/night
"Magnificent doubletree"
This hotel was amazing. I loved every part of it.
"NICE"
This hotel wasn't the nicest hotel that I have stayed in when visiting downtown Chicago, but it still was a good experience. The rooms were clean, the staff was very friendly and helpful. We got a great deal on the room. It was an old hotel, with updated furniture and a more modern decor. I would go back if they offered the same price again. It was […] an amazing hotel when you consider the price we paid. Lisez la suite
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Cookies are awesome!
"Double tree- very nice! Will stay again"
Room very clean, staff friendly, great location, would definitely stay here again one of the nicest hotels that we've stayed in Chicago
It has been our personal pleasure to be of service to you! We were thrilled to learn that The Doubletree by Hilton Magnificent Mile was one of the nicest hotels that you've stayed in while visiting Chicago. It would be a pleasure to welcome you back on your return to Chicago. Kind Regards,
1 réponse par DoubleTree by Hilton Chicago - Magnificent Mile"Great facility and location"
Hotel's in a great location. Three blocks from Lakeshore Dr and hard in the Loop. Lotsa restaurants and plenty of Chicago's well-known watering holes nearby. The facility is in good condition considering the use it gets. Stay away from the mini-Bar and if you're not used to big-city prices at the bar, get used to 'em. Otherwise a good value. Would recommend […] and would definitely return. Lisez la suite
Ce client n'a pas laissé de commentaire.
Friendly courteous staff. Comfortable, clean rooms. Could not print boarding passes in media center without paying for computer usage, was the only downside.
"Double Tree in Chicago, so convient to everything."
We went for the Stricly Sail boat show @ Navy Pier. Parked @ the hotel and hoofed it to the show, after a brisk walk back. Had a woderful evening meal @ Camies and then a quick cab back to uor comfy room for a night cap, granted the drinks a tad pricy, but worth it considering it was no more the bar and atmosphere so much more relaxing. Lookin forward […] to my next stay @ the Double Tree! Lisez la suite
"Great Location"
This hotel is in the best location! Walking distance to all of Chicago hotspots!
"DoubleTree Hotel, Mag Mile, Chicago, IL"
The hotel was clean and the location was great. However the bathroom tub was clogged , which caused me to wait 30 minutes after my husband had his shower. The bathrooms should be updated. Also the cookies, which I look forward to eating when I stay at Doubletree were not good. They were stale.
Thank you for your review. As far as the bathtub is concerned, we are truly sorry to hear about the drain and will say that this is not a typical occurrence at our hotel. We do have a very detailed maintenance program in place and will be sure to inspect this issue. Our apologies if the Doubletree cookies you received were stale, nobody wants a stale cookie upon arrival. It would be a pleasure to welcome you back and exceed your expectations.
1 réponse par DoubleTree by Hilton Chicago - Magnificent MileCe client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Decent value but don't expect too much"
I stayed 3 nights there and it was OK. Checkin was easy and first impression of hotel was positive. Having to pay for wifi is pretty insane but I knew of the charge before booking. Didn't realize that is for the SLOW wifi...if you wanted faster it was twice as much, not to mention it was completely broken one day (they did refund when I disputed the […] bill). Most annoying thing was there was no coffee maker in the hotel. I called to the front desk and was told it should be there and they would send one up. Never happened. The next day I called again and they did send one up however it didn't work. All in all it is a decent value considering I didn't pay too much, got a but I would not stay there if it were any more! Lisez la suite
We appreciate your valuable feedback following your stay at The Doubletree by Hilton Chicago Magnificent Mile. We apologize for the coffee maker dilemma and slow internet connection you experienced. We hope you will give us a second opportunity to provide you with the exceptional service you deserve. Sincerely,
1 réponse par DoubleTree by Hilton Chicago - Magnificent Mile"Girls weekend"
Close to shopping & restaurants Very nice staff, comfortable room
Ce client n'a pas laissé de commentaire.
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