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Situation
Au cœur de Buffalo, l'établissement Hyatt Regency Buffalo / Hotel and Conference Center est très pratique pour les voyageurs d'affaires. cet hôtel se trouve à quelques minutes de marche des sites Fountain Plaza et Buffalo City Hall. Coca-Cola Field et First Niagara Center se trouvent également à proximité.
Caractéristiques de l'établissement
L'établissement Hyatt Regency Buffalo / Hotel and Conference Center possède un spa tout équipé et une piscine couverte. L'accès à Internet par le Wi-Fi est disponible dans les espaces communs (en supplément). À l'attention de ses clients en voyage d'affaires, cet hôtel 3,5 étoiles propose diverses prestations, dont un centre d'affaires 24 h/24, des salles de réunion pour petits groupes et un équipement audiovisuel. Pour vous restaurer, cet hôtel abrite 2 restaurants ainsi qu'un café et un bar/lounge. L'accès au parking de l'établissement fait l'objet d'un supplément. Le personnel de l'établissement propose un service de conciergerie, un service d'organisation de mariages, un service de traiteur et une assistance pour les visites touristiques. L'établissement inclut un café, un personnel multilingue et des boutiques de souvenirs/kiosque à journaux.
Chambres
Les 396 chambres de l'établissement Hyatt Regency Buffalo / Hotel and Conference Center sont climatisées et comprennent une station d'accueil iPod et une cafetière/bouilloire à thé. un téléviseur à écran plat 32 pouces donne accès aux chaînes numériques et des films payants. De plus, un bureau, des fauteuils ergonomiques et une ligne téléphonique multiple avec répondeur vocal sont disponibles dans toutes les chambres. L'accès à Internet haut débit avec ou sans fil est proposé (prestation en supplément). Les lits comportent une literie de qualité supérieure. Les chambres ont également un sèche-cheveux et un fer à repasser/planche à repasser. Les services et équipements suivants sont disponibles sur demande : un micro-ondes, des peignoirs de bain et du linge de lit/serviettes de bain supplémentaires. Un service de ménage est proposé quotidiennement.
"Bon hotel"Avis d'un client Hotels.com envoyé le 5 mai 2012
Très bon rapport qualité / prix. Très bien situé. Et du sirop d'érable au petit déjeuner enfin.
"localisation"Avis d'un client Hotels.com envoyé le 4 mai 2012
très bonnes impressions de l'hôtel avec piscine intérieure couverte agréable en fin de journée. Malheureusement déçue par les environs de l'hôtel, peu de commerces ou de restaurants. par contre excellente situation à proximité des chutes et de rainbow bridge.
"Enchantés"Avis d'un client Hotels.com envoyé le 28 avr. 2012
Hôtel très accueillant. La chambre était très agréable et propre. Cet établissement crée la différence en incluant un petit déjeuner buffet varié avec salade de fruits frais. Le rapport qualité prix est excellent. Ne pas hésiter à réserver.
"Vue imprenable sur les chutes"Avis d'un client Hotels.com envoyé le 23 avr. 2012
Superbe hôtel avec une vue imprenable sur les chutes. Vue conforme à la description. Service de voiturier obligatoire.
"BON RAPPORT QUALITE PRIX"Evalué par PASCALE PF de "Bois Colombes, Fr" le 3 mars 2012
Hôtel bien placé, personnel discret et sympathique. Petit déjeuner inclus à la Française où vous faites vous-même vos gauffres! Très bon rapport qualité pruix.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Les clients peuvent savourer un moment de détente et de douceur grâce à la gamme complète de soins proposés dans le spa de cet hôtel (Spa Alexis at the Hyatt). Les services proposés incluent des massages, des soins du visage, des gommages corporels et des soins corporels.
Le spa est fermé le dimanche.
L'établissement Hyatt Regency Buffalo / Hotel and Conference Center possède 2 restaurants sur place. L'établissement met à disposition des clients un service d'étage (horaires limités).
Cet hôtel offre une piscine couverte et une salle de fitness ouverte 24 h/24.
Les activités de loisirs répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, ou bien à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"waste of money"
The bar was closed for private function and I was told to find one downtown until the steak house opened. Pool ice cold and valet accused me of not paying- had to go back to the front desk to prove. Would never stay here again.
"Not enough for the price"
The room and the view were great, very friendly staff .however everything in the hotel was a bit over priced. Like the bar and room service. There were bottles of water in the room with a price tag on them if you opened it. The internet was way overpriced as well. This hotel was nice but has absolutely no complimentary features. Big price tags every […] where. Lisez la suite
"Hyatt Regency Buffalo NY"
Staff was excellent. Were offered water as soon as we were in the lobby. There was a chocolate fountain upon arrival. Room was very nice. Only issue was a 'beeping' during the night..dorrs of train outside hotel?
"Nice place"
We used this as a romantic getaway. Hotel was renovated, but the bed was bad... we both ended up with sore backs and shoulders... time to replace mattresses. Otherwise, a good hotel.
"Hyatt-Regency in Buffalo excellent stay"
The hotel itself was beautiful. It was in walking distance to a lot of great bars and they are also right next to the little railway thing! The staff there is amazing expecially Maria at the front desk who was super friendly and help us find our way around. Thanks for making our stay amazing!
"Hyatt Regency - Buffalo"
Excellent Location.. Rooms very clean and a friendly staff.. NO issues at all...
"Hyatt in Buffalo"
I would have to say the staff was the most friendly and helpful that I have seen in a long time and I travel a lot for business and pleasure. Great staff!!!
"Clean and Friendly"
Had a great experience at this hotel from the moment I checked in. Staff is super friendly and helpful and the room was very clean and comfortable.
"Do not order a pizza"
I enjoyed ny stay except when we ordered a pizza. The hotel gave us a menu that was OK. The food was good. The hotel made the pizza guy wait outside. It was cold, and so was our food. We had to go outside to get it. Bad move. It turned me off enough that I would not stay there again.
For the safety and security of all our guests, we do not allow any delivery persons to enter the hotel or our guestroom floors. In the past, we would allow them to wait in the lobby area but that was not effective as they would just go up to guest floors anyway. Additionally, we cannot allow their vehicles to be parked in the circle for any extended time as it interferes with other guests attempting to arrive and get their luggage inside or to utilize valet. For your convenience, the hotel tells sell pizza that, once you factor in delivery charges for take out, is actually less expensive than delivery pizza, the quality is the same or better, and it can be delivered right to your room.
1 réponse par Hyatt Regency Buffalo / Hotel and Conference Center"First, the bad"
The rooms had been renovated, but poorly. Small examples: the interior doors were aged, warped and dingy; the door handle on one side of the bathroom door was brass and falling apart but the other side was new and silver. Bigger issues: the lighting was absurdly low in the whole room and I tried to use the desk light to work but it was dimmer than the […] rest of the lights. And the desk light would only come on when the entryway/closet light was on. I wound up going down to the lobby to work. The bedside alarm clock did not work. The hot water went from screaming hot to lukewarm when the handle was turned a mere millimeter. And the worst, there were "sex stains" on the decorative bed throw, which I only discovered when I turned it over. Clearly, the person who cleaned the room flipped it over rather than send it out to be laundered. NOW THE GOOD: The staff could not have been nicer or any more helpful. The steakhouse attached to the hotel was AMAZING (the house special, the prime rib, was outstanding) and the location of the hotel was perfect. Lisez la suite
Thank you for sharing your experience with the Hotels.com community. I am sorry to hear that you were less than completely satisfied with your stay. I would like to take a moment to address a couple of your concerns. The lighting in the guestrooms is a known issue and I’m pleased to tell you that we will be upgrading the lighting in all guestrooms this year. The issues you experienced with the alarm clock and decorative throw are unacceptable. I will pass these concerns along to our Executive Housekeeper so that the proper individuals can be coached and re-trained. Thank you again for the courtesy of your comments. It is only through valuable feedback such as yours that we are able to improve.
1 réponse par Hyatt Regency Buffalo / Hotel and Conference Center"Highly Recommended!"
Our stay was only for one night but the staff was extremely helpful and nice, the rooms were gorgeous, and the price was fantastic for the location. This hotel is in the middle of all the action in downtown Buffalo.
Thank you so much for sharing your experience at the Hyatt Regency Buffalo with the Hotels.com community. We are so pleased that you enjoyed your stay. We look forward to welcoming you back should your travels return you to the Buffalo area!
1 réponse par Hyatt Regency Buffalo / Hotel and Conference Center"Excellent Location & Very Friendly Staff"
The location of this hotel is excellent, it's walking distance to their downtown area with bars and restaurants and the First Niagara arena. The hotel was clean, a little bit dated but it looks like they've undergone some recent renovations. The staff at this hotel were all very friendly and accomodating.
Ce client n'a pas laissé de commentaire.
"Hyatt Regency Buffalo"
We booked this hotel for a Toronto Maple Leaf's game - very conveniently located to the areana and the service was top notch.
"Hyatte Regency Buffalo-Do not recommend"
The bed sheets in our room had yellow stains all over them. We were leaving the room to go out, we saw the maid in the hallway. We asked her to give us some new sheets and towels. When we came back to the room, it wasn't made up. The sheets were on the bed the way we left them and she dumped some towels on the bathroom floor for us. I was very upset […] so I called the front desk to report this. The man who answered didn't even bother to apologize. He simply said: "we'll send you some new towels". I do not recommend this hotel. Lisez la suite
I am very disappointed to hear of the difficulties you experienced during your recent stay. These incidents are certainly not indicative of the level of service we are known to provide. I will be sure to review these concerns with both our Front Desk and Housekeeping staff to ensure this type of situation does not occur again. Thank you for the courtesy of your comments. It is only through valuable feedback such as yours that we are able to improve. We hope to have the opportunity to serve you again in the manner in which you have come to expect from a Hyatt hotel.
1 réponse par Hyatt Regency Buffalo / Hotel and Conference CenterCe client n'a pas laissé de commentaire.
"perfect for non-luxury stay event"
went for hockey game. Downtown Buffalo is in transition and the results of a great effort are starting to show! Hotel was staffed by top-notch people but some guests felt the need to party in hallways and make noise etc. Beds were not too comfortable either. Overall would go there again for similar event .. but maybe not a romantic getaway?
Thank you for taking the time to share your experience at the Hyatt Regency Buffalo with the Hotels.com community. I am pleased to hear that you enjoyed the service provided by our staff. All of our beds were upgraded during our recent $12 million renovation. If you are willing to provide the room number, we can have our Housekeeping staff check the bed in that room to see if it needs to be replaced. If you should have difficulty in the future with noisy guests in the hallway or other rooms, please do contact our Perfect Stay line so that security can be called up. Again thank you for the courtesy of your comments. It is only through valuable feedback such as yours that we are able to improve.
1 réponse par Hyatt Regency Buffalo / Hotel and Conference CenterHotel is located in a convenient spot to the First Niagra Center. Guests can park car in parking garage and take tram . No driving is required. Only problem we encountered was the drainage system in the hotel was very slow. Gurgling sound in toilet early AM.
"Great hotel with lots of amenities"
This is a great hotel. It has a nice casual bar, a steakhouse and a spa attached. Location is good and there are several parking options (but none in the hotel basement). I would recommend this place while staying in Buffalo.
"Hyatt Regency buffalo"
Comfortable good sized rooms. Very friendly staff, hotel has excellent facilities
"HYATT REGENCY Fountain Plaza Buffalo"
Booked through Hotels.com and paid for 2 breakfasts included - when arrived there was only 1 breakfast in the reservation. The area is not nice but it's close to the border, which makes it convenient.
"Go Dolphins!"
we were fortunate to see and have the Miami Dolphins stay at the hotel at the same time. The service was good, the hotel was clean, not very much around the hotel. the bar closed early, the starbucks did not have much food. Thoroughly enjoyed the 25% off sale from hotels.com
Ce client n'a pas laissé de commentaire.
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"Buffalo Hyatt"
Took a recent trip and was pleasantly suprised! Reasonably priced and very clean and modern hotel!
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"Not great"
Found a bloody band aid in the washroom - not very clean. Hotel needs a renovation. Staff generally friendly. Not a great neighbourhood -
A nice spot in the middle of Bufflao downtown.
the only problem we had was the room was like a sauna. so we did not sleep well, at all. the hotel was beautiful and clean with a welcoming staff. we were in buffalo for a concert it was just an over night stay. so we didnt say anything because we were rushing and didnt have time to.
We are deeply sorry that you had difficulty with the temperature in your guestroom. Unfortunately we were transitioning from cool mode to heat mode. We hope you will give us another opportunity should you return to the Buffalo area.
1 réponse par Hyatt Regency Buffalo / Hotel and Conference Center"Nice Hotel"
My only complaints are: No free wi-fi - this is a must for business travelers! No continental breakfast - another must for business travelers (the hotel offers a room with breakfast included for $30 more. There is no way a single traveler can eat $30 worth of breakfast food)!
Ce client n'a pas laissé de commentaire.
"Hyatt Regency Buffalo"
we arrived was were greeted by the valet, he was very help full and took time with us, we told him we where in town for the hockey game, he helped us with all are luggage and get checked in, we were asken him about were to go and eat before to the game and the best way to get to the game. not only did was he very helpfull, he wrote out a list of places […] to go and hand delivered it to are room, every place was perffic he recommend before and after the game, and the placed were all in walking distance to the hotel and street car system to get to the game, made the trip 1000 time better! . 1 con was the room was cold, heater was not working correctly, Lisez la suite
"Not bad for the $"
I read someone else's review about the town of Buffalo being old and run down. I found this statement to be true. The Downtown area was filled with run down buildings in need of overhaul or removal. The hotel itself was very nice. Room was comfortable and the staff was very accomadating.
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"Very nice"
Hotel was very nice, good value; a problem with elevators, but manager did his best fixing the problem and reimbursing guest for inconvenience. Would stay again and recommend to others.
"Beautiful hotel, clean, comfortable.....LOW rating"
This hotel was beautiful. Very clean, amazing service, but I would give it a low rating. My VP of Marketing used to call it the "nickel and dime" approach... Internet is free at 90% of hotels these days, but not here....$10 just to get access. Parking is free at most hotels but $20 to park on-site. A small bottle of water is $3.00. The hotel already […] has a premium price point and yet they feel the need to constantly jab you with small charges. They certainly won't break the bank but they are annoying and gives you the feeling of of being poked with a sharp stick every couple of seconds....the staff is friendly but the extra towels certainly didn't show. Lisez la suite
"Fantastic Staff"
Downtown Buffalo is rundown and leaving something to be desired. The hotel was standout in the city center although it definitely had the appearance of being outdated. The rooms were far better than their aging halls. The best part of our stay was the staff who were extremely helpful and attentive.
Thank you so much for taking the time to share your experience at Hyatt Regency Buffalo. I will be sure to share your comments about the staff with our associates. We look forward to welcoming you back the next time you're in Buffalo!
1 réponse par Hyatt Regency Buffalo / Hotel and Conference CenterCe client n'a pas laissé de commentaire.
"Bad food no room make up"
We got in late and ordered pizza and beer. The pizza was doughy and not cooked. The two beer were not twist offs and no opener was supplied Next day we asked the room be made up. It wasn't
Thank you for taking the time to share your feedback regarding your recent stay. Guest satisfaction is our number one priority. Please accept my apology for the difficulties you experienced. Rest assured that I will be speaking with the departments involved to ensure that these types of issues do not arise again. Again, thank you for your comments. It is through valuable feedback such as yours that we are able to improve. We look forward to having the pleasure of serving you again in the manner in which you have come to expect from a Hyatt hotel.
1 réponse par Hyatt Regency Buffalo / Hotel and Conference CenterCe client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"hyatt Buffalo"
older and not well maintained noisy very poor service on the phone at night overpriced for the service delivered
Ce client n'a pas laissé de commentaire.
"Scam"
Hotel is fine, but they scam you when it comes to breakfast. They tell you that it is "included" in the room price, only to find out that after going to the restaurant and getting a $75 bill for 4 people, that only 1 breakfast is included. Would have been nice to know before...
Thank you for providing feedback regarding your recent stay on Hotels.com. You are correct - our business plan is not clear about including breakfast for one. We will have this corrected immediately. The hotel is also working on putting together a family breakfast plan package. We hope to have that option available soon. I am truly sorry for the frustration this situation has caused you. We hope to have the pleasure to serve you again in a manner in which you've come to expect from a Hyatt hotel.
1 réponse par Hyatt Regency Buffalo / Hotel and Conference Center"Nice hotel"
Very nice hotel and close to Outlet shopping. Only bad thing about this is that the elevators are slow.
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