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Situation
Au cœur de Baltimore, l'établissement Sheraton Baltimore City Center Hotel est très pratique pour les voyageurs d'affaires. cet hôtel se trouve à quelques minutes de marche des sites 1st Mariner Arena, Centre de congrès de Baltimore et Enoch Pratt Free Library. Baltimore City Hall et Harborplace se trouvent également à proximité.
Caractéristiques de l'établissement
L'établissement Sheraton Baltimore City Center Hotel possède un centre de fitness et une piscine extérieure en saison. L'accès à Internet haut débit en Wi-Fi est gratuit dans les espaces communs. Pour les voyageurs d'affaires, cet établissement 3,5 étoile(s) met à disposition un centre d'affaires, des salles de réunion pour petits groupes et un équipement audiovisuel. Pour vous restaurer, cet hôtel très pratique pour les voyages d'affaires abrite un restaurant et un bar/lounge. L'accès au parking de l'établissement fait l'objet d'un supplément. Le personnel de l'établissement propose un service de conciergerie, un service d'organisation de mariages, un service de traiteur et un éventail de services d'affaires. L'établissement inclut un personnel multilingue, des boutiques de souvenirs/kiosque à journaux et des journaux gratuits dans le hall.
Chambres
Les 707 chambres de l'établissement Sheraton Baltimore City Center Hotel sont climatisées et comprennent une cafetière/bouilloire à thé et un miroir de maquillage. La télévision donne accès aux chaînes par le câble/satellite, une console de jeux vidéo et des films payants. De plus, un bureau et une ligne téléphonique multiple avec répondeur vocal sont disponibles dans toutes les chambres. L'accès à Internet haut débit en Wi-Fi est proposé (prestation en supplément). Les lits sont dotés de matelas à oreiller incorporé. Les salles de bain comprennent un sèche-cheveux et des articles de toilette gratuits. Les chambres ont également un fer à repasser/planche à repasser et un radio-réveil. Les services et équipements suivants sont disponibles sur demande : un réfrigérateur, un service de préparation de lit et une literie hypoallergénique. Un service de ménage est proposé quotidiennement. Toutes les chambres de l'établissement Sheraton Baltimore City Center Hotel sont non-fumeurs.
Avis d'un client Hotels.com envoyé le 29 avr. 2012
Ce client n'a pas laissé de commentaire.
Avis d'un client Hotels.com envoyé le 10 avr. 2012
Ce client n'a pas laissé de commentaire.
""Evalué par Gabriel B. de "Tunis" le 10 janv. 2012
Je suis satisfait de mon séjour par rapport à la qualité prix. Je prévois d'y retourner en juin 2012. Merci.
"Holiday Inn Express & Suites - Historic Annapolis"Evalué par Brigitte B de "Bordeaux France" le 28 déc. 2011
hotel très propre et très bien situé pour visiter la jolie ville d'Annapolis.
"Best Value Inn Baltimore"Avis d'un client Hotels.com envoyé le 20 oct. 2011
Hotel luxueux pour le prix, acceuil tres sympa, internet gratuit avec mise a disposition d'ordinateur (rare aux etats unis). Le seul inconvenient c'est qu'il faut environ 45min de bus pour aller au centre ville.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
L'établissement Sheraton Baltimore City Center Hotel possède un restaurant servant uniquement le petit déjeuner. Un service d'étage (horaires limités) est disponible.
Cet hôtel offre un centre de fitness et une piscine extérieure en saison.
Les enfants de moins de 13 ans ne sont pas admis dans la piscine sans la surveillance d'un adulte.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, ou bien à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Sheraton : situé au centre ville, proche du metro"
Très bon Hôtel, calme et très bien situé
"No free internet in room"
The only thing that is missing is free internet in the room. In other words include the internet fee in the room rate so that we can compare with other hotels.
"small nice room"
Good customer service. I wish there was a refrigerator and microwave in the hotel room though. That would be my only negative. But everything else was nice.
"Great hotel if you are going to First Mariner"
Our stay was nice, but expensive for what we got. The room was clean, but very small. I requested a king bed and got a queen. We had to wait in line to check-in, but the staff was very friendly and accommodating. It was a great location if you are going to an event at First Mariner, but otherwise the neighborhood is a little shoddy and its a pretty […] good walk to the harbor. Lisez la suite
"Business Trip"
My stay was great. The staff was very curtious in helping me with maps, directions and/or getting me a car service to get around the city to different locations. My room was very clean and comfortable. I will be there again next year and plan to stay again.
"ok but noisy"
Hotel staff were really friendly. Neighborhood felt a little dicey. The city is doing construction around the area, Hotel supplied earphones, but it was one pair of earphone supplied for a room with double beds. It also was loud with street noises in the middle of the night. Housekeeping came by at 9 am, sent them away and they didn't return until after […] 3. Inner Harbor is about 3/4 mile away, the walk wasn't bad. On site restaurant is nothing special. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Great for the price"
The hotel is obviously older but the lobby and rooms are nicely renovated. The hotel restaurant, while good, was a bit pricey and could use some remodeling, especially in the bathrooms. Skip the parking fee and use one of the city garages nearby.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. Parking in Baltimore is at a premium and unfortunately all hotels and venues charge for this. On top of this, the city charges a 20% parking tax. The hotel is working on some more affordable options for our valet parking and self parking in local garages. The hotel is also planning on some renovations in our Restaurant later this year. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future.
1 réponse par Sheraton Baltimore City Center Hotel"nice _ thanks"
parking costs n pay wireless were big disappointments.... loved the fun though
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. Parking in Baltimore is at a premium and unfortunately all hotels and venues charge for this. On top of this, the city charges a 20% parking tax. The hotel is working on some more affordable options for our valet parking and self parking in local garages. We also provide the Link at Sheraton powered by Microsoft in our lobby which includes 4 computers, multiple printers and also lap top docking stations which is complimentary for all hotel guests. This area is accesible on a 24 hour basis. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"Great hotel, but parking is painful"
I enjoyed it overall but for the cost, i would have expected parking and internet would be covered in the cost.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Parking in Baltimore is at a premium and every hotel as well as every venue charges for this service. The city of Baltimore also imposes a 20% parking tax as well. The hotel is wotking on a more affordable rate for valet as well as offering a discounted rate at a nearby local garage for those who would prefer to self-park. The hotel also offers the Link at Sheraton powered by Microsoft which offers 4 computers, multiple printers and multiple lap top docking stations. This is located off the front lobby and is complimentary for all hotel guests on a 24 hour basis. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future.
1 réponse par Sheraton Baltimore City Center Hotel"Quite satisfactory"
This hotel is just a few block from the harbor area, and a straight shot up Charles Street to the Johns Hopkins Homewood campus. Construction going on at the harbor side of the building was not a problem for us, since the noise and activity was during the daytime.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you found the hotel so convienent to the Johns Hopkins Homewood Cam[us. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"No Mirror / No Trashcan in Main Room"
The stay was nice, but there was no mirror or trashcan in the room. The only mirror was a small vanity mirror in bathroom. This was a problem as my girlfriend could not put on makeup while bathroom/shower was being used because of mirror fogging up. Probably the first hotel I have ever stayed in that did not have one or more mirrors in the room. Also […] less of a concern the only trash can was in the bathroom. Other than that the stay was nice. Check-in and out was painless. Lisez la suite
Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our apologies for the issue that you had with your guestroom not having a full length mirror and trashcan in the room. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. I have notified Housekeeping and Engineering so that they can ensure any rooms that are missing these items are replaced immediately. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. We hope to welcome you back to the Sheraton in the near future.
1 réponse par Sheraton Baltimore City Center HotelCe client n'a pas laissé de commentaire.
Upon check-in we found ourselves in a room with bed-linens, pillows, etc. on the floor, left over food from previous guest. The room itself (king bed) was small and seemed very basic. Talking to the reception over the phone was no help and we were kept on hold forever. Finally, I had to walk over to the reception. The reception personnel was very polite […] and apologized several times for the inconvenience. As a courtsey we were upgraded to a deluxe king bed with free breakfast. The deluxe room was spacious, with special toiletries. It was definitely much better than the original king bed we had reserved via hotels.com. Hotel parking is expensive, however there are cheaper parking options available very close by within walking distance. Inner harbor is a short 10 min. walk, we did see some homeless people around while walking. Booking rates on the hotels website were expensive, we got a special discount (50% off) via hotels.com and proximity to the inner harbour was another reason for booking this hotel. Overall, I would recommend it if you get a great deal like the one we got. Higher rating for cleanliness & comfort are based on deluxe king bed room. Lisez la suite
Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our apologies for the issue that you had with the first guestroom you were checked into. Rest assured that our Director of Hosuekeeping will take the appropriate corrective actions to ensure that this doesn't happen again. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise at the begginning of your stay. I was happy to hear that the Front Desk agent took care of the issue and that you were pleased with the new accommodations. We look forward to the opportunity of welcoming you back to the Sheraton in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"great looking hotel"
it was just great. i had read the reviews and everything was correct. it is a great hotel minus the elevator wait because it is so big and busy. also the parking fee which i didn't mind because at least i didn't have to worry about finding a space.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Sorry about the elevator wait. The weekend you were here the hotel had alot of rooms with the Cheerleading competition and all of those rooms had quadruple occupancy which did create longer waits for the elevator. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Have a great day. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"Great downtown location"
This hotel is a great location. That also means it is right in the heart of town, so it can be a bit noisy. We've been there before and there is always lots going on. So if you want a quiet getaway, this ain't it. But if you want a lively good downtown spot, this is it. The hotel has done a nice job of fixing this up - it's in good shape and very c […] omfortable. Lisez la suite
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. We are so glad that you like the downtown location as the hotel is so convienent to many Restaurants and attractions all within a short walk. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"Convenient to Inner Harbor"
Our room was very clean with a comfortable bed. The room is not terribly large and the bathroom was small. Both were well equipped and maintained. The hotel is an easy walk to the Inner Harbor and the staff is friendly and helpful. We did have a short wait with the valet parking due to a mix up but it was under 10 minutes once they realized the error. […] Our only complaint was the noise from outside. Even on the 14th floor, you can hear everything that goes on out in the street below. Lisez la suite
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you enjoyed the comfortable and clean guestrooms. Please accept our apologies for the street noise. Unfortunately being located only a block from the fire station and hospital in a downtown urban location can sometimes be noisy with the sirens. The hotel does provide disposable ear plugs and they are put on the nightstands next to the beds. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise sans the noise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center HotelCe client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Ysnkees/Orioles Game"
Ce client n'a pas laissé de commentaire.
Our stay was short but very sweet! The Sheraton was a very pleasant place to stay. The staff and the accommodations were both first class! Will be back and we were thrilled the Yankees won! Great place.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. We are thrilled that you thought the staff and accommodations were first class. I will be sharing your comments with the entire team. I am glad that you had a such a good time attending the Oriole game when they played the Yankees. Our Executive Chef Andrew is a huge Yankees fan so next time you are here you should ask for him as he loves to talk about his hometown team. I am a native New Yorker as well. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center HotelCe client n'a pas laissé de commentaire.
Thank you so much for taking the time to rate the Sheraton Baltimore City Center Hotel five stars based upon your recent stay. I will be sharing this with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"Need to clean the rooms"
This hotel was heading for five stars untill I noticed a condom wrapper on the floor and floors that were as dirty as a college dorm hallway. Someone in house keeping seriously dropped the ball. Very dissatisfied.
Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our apologies for the issue that you had in your guest room. I was so dissapointed to hear that we would have received 5 stars except for what you found. I will discuss this most serious issue with our Director of Housekeeping so that the appropriate corrective actions can be taken. I only wish I had the room number to track. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. I hope you allow us the opportunity to welcome you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"Sheraton Baltimore"
Great price for a great hotel! My son & I were able to walk to Canden Yards to catch an Orioles game, visit the inner harbor & the National Aquarium, paddleboats & shopping - convenient location!
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. We were so happy to hear how much you and your son enjoyed the hotel and how convienent it was to Camden Yards and Inner Harbor. I will be sharing your comments with the staff. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future for another Orioles game. Warmest Regards,
1 réponse par Sheraton Baltimore City Center HotelCe client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Thank you so much for taking the time to rate the Sheraton Baltimore City Center Hotel four stars based upon your recent stay. I will be sharing this with the staff and we are glad that we met your expectations. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. We hope to welcome you back to the Sheraton Baltimore City Center Hotel in the near future.
1 réponse par Sheraton Baltimore City Center HotelCe client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"More for your money"
For what we paid for the room I was not expecting such a nice hotel. I was pleasantly surprised. The hotel was beautiful, our room was very comfortable, and the staff were helpful. There were cabs available out front of the hotel at all times. I would stay here again.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. Our staff was so happy to hear that they met and exceeded your expectations. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. We are also looking to make improvements in our parking in the near future. We hope to welocme you back to the Sheraton Baltimore in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center HotelCe client n'a pas laissé de commentaire.
Good location, nice, but not fancy, hotel. Rooms are very small, however.
"The Sheraton in Charm City."
This Hotel is close to a lot of Tourist Places. The staff was great. Would recommend this Hotel to others.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff about how you thought they they were great. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. We look forward to welcoming you back to the Sheraton Baltimore City Center Hotel in the near future.
1 réponse par Sheraton Baltimore City Center HotelCe client n'a pas laissé de commentaire.
"Sheraton in Baltimore"
We were able walk to eating venues and the Power Plant. Having after fun drinks before bedtime was convienent at the hotel. Room/bathroom was clean and hallways were quiet. Would stay there again.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. We are glad that you found the hotel to be so convienent to the area Restaurants and Power Plant. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. We hope to welcome you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center HotelThe rates were Great! The original room that was reserved for us- when we went in it smelled like cigarettes which wasnt a great frist impression especially since a non-smoking hotel.
Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We were so please to learn that you were happy with the great room rates but that you were disappointed with the guestroom smelling like smoke. The Sheraton Baltimore City Center Hotel has been a Smoke Free Facilty since 2006. Our Housekeeper should should have reported this so that the room could be cleaned properly once it was smoked in. Please accept our apologies for this issue. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. We hope that you will give the Sheraton Baltimore another opportunity to show you the fine service and accommodations we are capable of providing.
1 réponse par Sheraton Baltimore City Center Hotel"Weekend Stay"
The location is prefect if you stay in the surrounding area during the day. I went for a walk through that community and felt somewhat uncomfortable both day and night. It's very close to the harbor attractions. The restaurant/bar was warm and inviting. Great staff there also. The Front Desk personnel was very knowledgable and friendly. This was my […] third time visiting this property and I'm disappointed AGAIN. The first visit the elevators were out of service for several hours including during check out. I was located on the 17th floor. Imagine traveling down 17 fliights with luggage. Second visit the telephones were out of service and the same malfunctions occurred on this past weekend visit. No one from management issues a personal apology. There were letters explaining the various situations but no comps were offered. It's difficult for me to recommend this location to friends and family at this time. Lisez la suite
"No WiFI in rooms"
We loved everything about the hotel EXCEPT their lack of free WiFi in the rooms. In this day and age, who doesn't have free Wifi in the rooms? They offered it for an additional $25/day. I travel alot so I have stayed at many hotels. Even in the lesser quality hotels (howard johnson, days inn, super 8, etc ) the wifi is free in the rooms. Why would a […] more upscale (and much more expensive) hotel not have free wifi. I wasn't going to pay an additional $50 (just on principle), so I had to do my work down in the lobby, It was VERY disappointing. For this reason alone I would never stay here again. I'll go to a hotel that gives free wifi in the room. Lisez la suite
"Amazing time"
I had a wonderful time. The hotel room was lovely & the bed felt great. We love the food.
"Amazing Service"
We actually only stayed at this hotel for one night on St. Patricks day. The service was awesome! The room was great, they had a driving service there for you, which was great, the driver was such a sweet guy. They had starbucks coffee in the room for you waiting. My only complaint was that they never have a plug by the long mirror no matter what hotel […] your at. They need to have that for people that want to fix there hair and sit in front of the mirror, other than that it was awesome! Lisez la suite
The Sheraton Baltimore City City Hotel was thrilled to hear about the amazing service you had during your recent stay on St. Patrick's Day. I will be sharing your comments with the staff and I am glad that you had a such a great stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"Sheraton Baltimore City Center - Service w/a Smile"
I enjoyed my stay. The staff was awesome, going above and beyond the call of duty...and always with a smile. I would absolutely stay there again. I just wish they had a hot tub.
"Friendly staff"
The hotel's staff is VERY friendly and helpful. The hotel has a lovely lobby area and nice bar. The rooms are small, but clean and adequate. Beautiful hotel.
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I was estatic to hear that you found the entire staff to be friendly and helpful and that the hotel was clean. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. We hope to welcome you back in the near future. Warmest Regards,
1 réponse par Sheraton Baltimore City Center Hotel"Classy stay!"
PROS: Hotel was right in the middle of Baltimore Inner Harbor Excellent View of the city Room was very clean Modern, ergonomic furniture Very comfortable pillow-top beds Window able to be opened! Bathroom was nice, plenty of towels! CONS: We stayed on 17th floor, ice machine on 16th and 18th, didn't figure out till later Concierge could not recommend […] any late night food spots so we had to walk to 7-11 Hotel room was HOT!!! Did not sleep, set air on 65 and it was sweaty. NO MINI FRIDGE??? Underground parking garage was a little sketchy. Would not travel alone. (VALET OFFERED) Overall, I would stay here again. The hotel room was very modern looking and clean. Not bad pricing too. Lisez la suite
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future and we will make sure our concierge is able to recommend some late night food spots.
1 réponse par Sheraton Baltimore City Center Hotel"Room Amenities"
We had a great corner room which had great window views. The only down part of the room is there was an old refrigerator in the room, as well as a non matching microwave. The room with it being a corner room had two doors that adjoined it. I was not comfortable with that feature. Great staff, and what was nice when you called the front desk they greated […] you by your name. Not just Hello front desk. They were also very helpful with directing you to local attractions and resturants. Overall I would stay again. Lisez la suite
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I am glad that your enjoyed the corner room but not the connecting rooms on either side. We would have been more than happy to move you to another room that did not have a connecting door. I was so pleased to hear that you found the service from the staff to be good and that they always used your name. I will be sharing your comments with them and I am glad that you had a wonderful time. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future.
1 réponse par Sheraton Baltimore City Center Hotel"Super Clean!"
Ce client n'a pas laissé de commentaire.
Thank you so much for taking the time to rate the Sheraton Baltimore City Center Hotel 5 Stars and that you found the hotel to be Super Clean. I will be sharing your comments with the staff. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. Our entire staff at the Sheraton is looking forward to welcoming you back in the near future.
1 réponse par Sheraton Baltimore City Center Hotel"cold shower"
By the time I was half way through my shower, the water was ice-cold. A phone call yielded an apology and a visit from an "engineer" who also apologized and said someone was supposed to push a button at 6 am to turn on the hot water and they didn't. He let the water run a good long time and eventually got hot water to the room. Plenty of excuses and […] apologies but no offer to adjust the bill. Wonder what happens if you need a shower before 6 am? Lisez la suite
Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our apologies for the issue that you had with your shower. I am glad that the engineer was able to fix the issue immediatley but this should have never happened. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. I have shared your comments with our Director of Engineering so that he can ensure that this type of problem does not occur again. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. We hope to welcome you back to the Sheraton Baltimore City Center Hotel in the near future.
1 réponse par Sheraton Baltimore City Center Hotel"Hotel stay"
Great hotel. Nice restaurant. Great service. Close to mariner walking distance!
Ce client n'a pas laissé de commentaire.
"Parking Nightmare !!!"
Yes Iam one of those people that for the most part only writte when they have a negtive review...so here it goes...I had the worst parking experience in my entire life staying at this hotels. 1. Valet parking people were rude not friendly at all 2. I don’t understand why a guest at the hotel would have to pay so much for parking specially in Baltimore […] city, in addition its $10 more to have the valet guy parked for you, so no longer is just a tip ok, paying the valet guy is a requirement now? 3. Once I finally found a spot to park my car the valet guy told me to move because that space was reserved for valet parking only, so I paid $25 dollars to park my car WHERE THE HOTEL VALET PARKING PEOPLE WANTED!!!! Not worth the hassel I would rather pay a little more and avoid their parking experience. Lisez la suite
"Exceptional Value and Exceptional Customer Service"
Sheraton Hotels consistently provides exceptional customer service and value. The rooms are spacious and the bed and pillows assure an comfortable full night of rest and relaxation. The bathrooms are very clean and well maintained and stocked with sundries. See Steven the Restaurant Manager or Yvette for outstanding recommendations in the restaurant […] during remodeling ( I personally would recommend the Chesapeake Eggs Benedict with Old Bay seasoning). One minor issue was the synthetic creamers in the room were less than fresh (i.e. solid and rancid), but one simple call to the front desk alleviated the situation with room service providing a fresh pot of coffee and creamers at no charge. Lisez la suite
Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you had a wonderful time during your recent stay and found Steven and Yvette in the Restaurant to be very helpful. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are very happy that we were able to carry out this promise. You will be happy to know that we have changed the creamers in the guestrooms to non-diary coffee-mate so that our guests won't have any issues with them being spoiled. We hope to welcome you back in the near future.
1 réponse par Sheraton Baltimore City Center HotelLes avis et notes fournis sur ce site traduisent les opinions subjectives de nos clients et fournisseurs, et non celles de Hotels.com. Ni Hotels.com ni les parties mentionnant leur avis ne peuvent être tenus responsables de préjudices, de quelque nature que ce soit, résultant des opinions exprimées.
