The New York Helmsley Hotel - New York

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TRES AGREABLE

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Bon rapport qualité prix.

A deux pas de Grand Central Station, à quelques blocs de Time Square et de Central Park...un hôtel idéalement situé pour votre séjour. Nous le recommandons chaudement. Notre chambre executive était spacieuse, très propre et le wifi gratuit. Ne pas oublier de laisser quelques dollars de pourboires aux femmes de chambre chaque jour sur la table de nuit, […] une coutume locale pas toujours évidente pour des français. Petite astuce pour tous ceux qui planifient très à l'avance; une ristourne de 20% peut vous être accordée en cas de réservations anticipées moyennant paiement immédiat (il y a toujours possibilité d'annulation en prime!) Lisez la suite

Hotel confortable , idéalement situé sur la 42 st, proche de la gare centrale et du métro. Seul bémol, le prix des petits dejeuners, je conseille plutôt, le pershing square en face de la gare, un café avec un grand choix pour des prix corrects.

Bel hôtel. Dommage pour le bruit dans la chambre (37ème étage et pourtant on se serait cru dans la rue).

Très bien situé (proche de Grand Central Station), chambre confortable.

Pour les aspects positifs : l'hôtel est assez bien situé, le personnel est plutôt agréable. Pour les points à améliorer : la déco est poussiéreuse et tristounette, l'efficacité n'est pas vraiment là et les prix du bar et petit déjeuner sont trop élevés pour une qualité médiocre. On peut trouver mieux pour des prix similaires.

hotel super, accueil bon. Nous avons passé un excellent séjour. Pas de mauvaises suprises.

personnel accueillant, disponible. Très bonne adresse.

Bon hotel, mais cependant légèrement bruyant (pas de double vitrage, plomberie ancienne).

Hôtel globalement confortable et de bon standing. Il était en travaux pendnat notre séjour donc pas de Lobby et peu de convivialité. Certaines chambres sont assez bruyantes, nous avons demandé à changer en cours de séjour, et ça c'est fait (chambre donnant sur la 41 ème rue et pas la 42). lits confortables. L'hôtel est bien situé prés de grand Central, […] pas loin de Time square et du haut de la 5ème avenue. Pas de cafetière et de réfrigirateur dans la chambre. Lisez la suite

evaluation difficile car en travaux donc sans restaurant/salons etc... deco des chambre un peu defraichie relativement silencieux et excellente situation

très bon hôtel chambre un peu vieillotte malheureusement en travaux lors de notre séjour chambre familiale (4 pers) à un excellent prix

hotel trés bien situé, avec accés à tout trés proche, à faire et à refaire

Hotel idéalement situé sur la 42 eme rue ; à coté du Chrysler Building proche de Times Square ;de la 5 eme Avenue.Metro à Grand central a qques centaines de metres de l Hotel. Les concierges de l hotel sont competents et dispo Actuellement ,il y a des travaux dans l hotel (refont la reception...)Cela ne nous a pas géné. Attention toutefois ,le personnel […] de l hotel ne parle pas le français. je mettrais une note de 7 sur 10. Lisez la suite

très bon rapport qualité prix belles chambres très bonne literie le lobby était en travaux et de ce fait il n'y avait pas de salle de restaurant mais cela n'engendrait qu'une gêne très minime hotel à conseiller

Pas lpoin de la Cinquième avenue à voir, empire et pour les amateur de toile classiques la Frick Collection, superbe ds un lieu magique

Bonne situation dans manhattan par rapport aux sites touristiques à visiter: proche à pied de Grand station (métros pour aller vers financial district, Soho, Greenwich) ), 5ème avenue, Time Square, Empire state, central park et le MOMA. Accès assez proche pour le metropolitan et la collection Frick. à 30mètres de la 3ème (axe de passage des taxis). […] Chambres de bon standing, spacieuses,propres et literie confortable. Pour être mieux isolé des bruits de rue demander une chambre au dessus du 20ème étage. En revanche Full Buffet Breakfast moyen pour le prix de 24 dollars hors Taxe et service par rapport à mon expérience des USA. Sécurité excellente (contrôle des clés en cas de retour tardif nocturne). Concierge dévoué et efficace pour la réservation de taxi, minivan, diners et spectacles. Lisez la suite

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Will be great when the remodeling is done. The work did not disturb me and they gave me a remodeled room. However there is no room service which I found inconvenient and the mini-bar was not stocked.

Great location. Rooms have recently been remodeled. However they are still undergoing construction which cause some incovenience i.e. gym not open and random fire alarms.

The hotel and staff were perfect in every way. Can't wait for our next trip to NYC.

7:30PM and there were NO rooms ready for occupancy. . (2) We quickly realized that there was significant construction activity in the lobby area, but discovered that there was drilling, grinding, sawing activity adjacent to/and above our room 2803. When I inquired about it I was advised that the construction activity would be from 7AM to 9PM. (3) The […] housekeeping activity was mediocre at best, with the bathroom and bed left incomplete and cleaning supplies left in our room. (4) There was a late night false fire alarm with noisy but inaudible instructions over the intercom system. And then, there was a 6:30AM false fire alarm and more loud speaker instructions. I have never complained about a hotel, we just pick something different for our next visit. WE FELT AS IF THE HELMSLEY WAS HOPING WE WOULD DEPART EARLY AND THAT PERHAPS THE MANAGEMENT DOES NOT LIKE PRE-PAID GUESTS SUCH AS OURSELVES. I intend to write to the CEO of Starwood and suggest that there is a very serious morale problem within their workforce in this location. They are probably fully aware of the situation. Thanks for allowing me to describe this unfortunate experience. Lisez la suite

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THe hotel is located perfectly for our purposes.. theater and a visit to the U.N. But we did find the construction annoying.. ALso, we were told that there was not going to be water service between 10 am and 2 pm on Friday.. so we made arrangements to be out of the room early, only to find that the water did NOT go off..

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The pictures that you see online of the rooms are beautiful. The reality is a smack in the face. My room was extremely outdated. I booked a king size bed and got two double beds, two of the lamps did not work, and the ugly green stained carpet did not appeal to me. The shower head was filthy and needed to be replaced. They also need to re-grout the […] shower and around the tub. I was only staying one night so decided not to make a big deal, but my plans changed and I had to extend my stay. I called the Hotel and inquired about extending my stay. I asked if I can get a different room because I did not like the room I was given. I was told yes, but their is a price increase. I calmly explained the conditions of the room and asked if I can get a better room at the same price. I thought I deserved a discount, but I did not want any confrontation. The individual on the phone was silent. I said, "Hello?" He then answered, "No, you cannot get a discount." He then repeated the upgraded price. I was livid. The only reason I was going to extend my stay at this fancy motel is because it is right across the street of my company's NY office. Never Again. Lisez la suite

The hotel is obviously under renovation/construction. Most of the amenities are closed and the staff was more on the rude side. But our room was AMAZING for the price that we paid. It was clean and comfortable with a great view of manhattan. Location is perfect...but you will be woken up by contruction. Get this room if you are in NYC for vacation and […] will not be spending much time in the hotel. Lisez la suite

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No coffee maker in room. Very simple convenience would be appreciated. Outlandish prices in restaurant.

The lighting was terrible on the desk. There were no plugs for my computer and phone. At one point none of the elevators worked. I have stayed at your sister hotel and will stay there again. Nicer rooms, better lighting and plugs.

The hotel is in a nice location, and clean enough but does not ressemble the pictures on the website we saw. It is undergoing renovations and I think the online pics were more of an impression of what it will be like. We were told we were given a room upgrade but I'd hate to have seen the room we would have had. That said the staff were very helpful […] and they gave us a late check out on the Sunday and it was perfectly acceptable, but not quite the luxury hotel we were expecting. Lisez la suite

Very clean rooms, friendly staff. Close to it all

This was a first rate experience. The Hotel Staff clearly values your business and treats you as though you are a special guest.

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The only thing we were not happy was there is no coffee machine or hot watering boiling kettle.

Great location near Grand Central and I got luck with and early morning check in

Stayed here for two wekday nights as the office is close by. The limited interaction I had with the service was very good. They did not however have the room with a king I had reserved but did offer to make one available the next night if I choose. The front was clean and attractive as were the hallways. I was on the 30th floor so there was minimal […] noise...but hey, it's New York. My room was clean but was dated. The dark green carpet had a few stains, the closet door had major gouges in it that had tried to be repaired and the wallpaper in areas was pulling away from the wall. The hair dryer didn't work. When you don't pack one because you know that one is provided that can be serious for some folks. In addition, you must pay for Interent access. A little odd to me since so many hotels not even as nice as this one offer this at no additional charge. I would say the stay was average yet the price was a little above average for the area on hotels[dot]com. If you are in a pinch due to occupancy in the area this hotel will do but I will be trying other hotels in the area before coming back to this one again. Lisez la suite

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The Helmsley was good for New Year's at Times Square. The room was spacious, the service was decent, especially considering the number of people coming in, but I would likely stay in a more interesting area next time.

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This place is a dump. We checked in to find a half consumed cookie in the corner, stains on the floor and bed, a bathtub that wouldn't drain and an absent housekeeping crew. Not ideal at all.

Good internet connections expensive and hard to access. In this day and age, internet should be included

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