Helmsley Park Lane Hotel - New York

situation , accueil et confort ++++ une seule réserve : salle à manger du petit déjeuner sous-calibrée , d'où des queues dès 7h30 et , une fois installés,il n'ya pas de pain correct pour des Français !! mais c'est une réserve minime par rapport au reste , qui est parfait

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Points positifs Rien à redire sur la situation, on ne peut plus parfaite et meilleur atout de cet hôtel. Accueil impeccable, chambres très très spacieuses pour un établissement à NY. Literie confortable. La chambre se trouvait au 18e étage côté ville, ce qui était très appréciable, mais n'hésitez pas à réserver une chambre dans les étages les plus […] supérieurs et avec vue sur Central Park, sublime ! Salle de sport ouverte 24h/24 grâce à la carte d'accès des chambres. Personnel très aimable et serviable, parfois même parlant français, pour les non-anglophones ! Service bagages très organisé pour le check-out. Points négatifs Mini-bar vide à l'arrivée (exceptées 2 canettes de Coca-Cola ... vides elles aussi) et non réapprovisionné durant le séjour. Femmes de chambre frappant et parfois même entrant (une fois) dans la chambre dès 9h pour l'entretien. Plutôt bruyant à l'extérieur, mais il est nécessaire de tenir compte de la situation (avenues proches très fréquentées et circulation dense). Bruyant à l'intérieur, les voisins de couloir n'hésitant pas à parler de porte à porte (la fente sous la porte permettant aisément le passage du bruit). Lisez la suite

c'est le mot que l'on pet dire, l'accueil et les diverses personnes assurant le service sont avenantes et sympatiques

So convenient! Great view of Central Park. Good sized room. Big bathroom. Very knowledgeable concierge.

hotel is clean and staff are very helpful with any query. The location is great if you want to explore on foot or use the metro. Shopping is excellant as you are at the top of 5th Avenue. Would recommend the hotel for location.

We usually stay here altho the rates seem high for the shabbiness of the hotel. It's been centuries since this place was renovated. The elevators used to be very slow; that seems much better. The wallpaper in the bathroom is peeling off. The water doesn't drain during the shower. Computer system must be old. We had to call them to turn the lamps on […] and off because they were so old. We had canceled the last night before coming but they never registered that. Fortunately, I had a printed copy. For the last day we asked for an extended check-out. They gave us an hour but on the last day tried to get us out with no extension. All worked out ... Lisez la suite

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The hotel was very nice, clean, and had a great location. The problem I had was arriving to check-in at 8:00 pm and being told that the room I reserved months in advance was not yet ready. They offered a different type of room, which would not accommodate our entire family, or to have us wait an hour and a half for the room we were supposed to have. […] They did not offer anything else to make up for their error. The room itself was quite nice, but one of the lamps flickered when left on. Internet also cost extra, which is a downside but probably common for hotels in this area. For the highly discounted nightly rate we received for this hotel, it was worth the money spent, but I would not pay the regular price to stay here again. Lisez la suite

Old world NYC charm in excellent hotel. WIsh they had later room service after midnight, but otherwise, comfortable, clean, spacious, convenient.

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Pretty much as expected. Pool hours 10-10 not convenient to this early a.m. swimmer. Nice upgrade to junior suite (at additional reasonable charge) but other couple with same reservation got it free! (And mgr wouldn't match for us.) It came with a terrific breakfast!

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The hotel's location is perfect. It needs an overhaul.

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Excellent

Beautiful view, beautiful room. Made good use of the well-equipped business center. Loved the restaurant's huge window's overlooking CP, and the small touches as well—sweet butter served up in round pats rather than in tin wrappers.

Non smokers must ask for nonsmoking room. Apart from that nice hotel .

Everything about the hotel was great except the service in the lobby. Every afternoon at check-in time (3PM) the lobby is extremely busy and understaffed.

I was very pleased with our stay.It was a very nice hotel, well located to entral Park, shopping and the subway.

Leona Helmsley must be rolling in her grave. This hotel is a disgrace. The rooms are dingy, old, worn out and look and feel filthy. The furniture should have been thrown out 25 years ago. The bathroom was tragically old and felt dirty. I had to change rooms 3 times to find one that was barely livable. The first room had bordello red shag carpet. The […] 2nd room had bubble gum embedded in the rug. The staff are old and tired and can barely keep up with the fast pace of the 21st century. This property should be closed and completely gutted. Lisez la suite

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Not what we expected for the nightly rate. Long lines at the front desk. Lack of phone operators to answer calls made to the hotel. Although the beds were comfortable and the furniture was in good condition we did not find the wallpaper to be clean or the tile floor in the bathroom. Disappointed at the Helmsley Park Lane. Would not stay there again […] even it is a convenient location. Lisez la suite

The Helmsley Park Lane was a wonderful hotel. The location directly across the street from Central Park and Columbus Circle was fantastic! My room was spacious and clean, with a large bathroom and closet. The bed was extremely comfortable and there were absolutely no bed bugs!! I had the city view, I think the park side would be better, but, the city […] view was cool too and I was in NYC to explore, so I wasn't in my hotel to much anyway. The staff was all extremely helpful and friendly. I will definitely be staying here again and recommend this hotel. Lisez la suite

Fabulous location on Central Park South. The park view was wonderful, the room extremely large (not just by NY standards) and comfortable. The decor is still attractive but in need of updating and some slight repairs. Annoyances included no coffee maker, poor television reception, and a slightly sagging mattress. But, looking out that large window and […] down on the park, and hearing ducks or geese flying in early, made the annoyances go away. And, again, the location can't be beat. Lisez la suite

We booked a room with two double beds, nonsmoking, but when we arrived, we were told that there were no nonsmoking double-bed rooms available. We ended up in a room with a king bed and a roll-away, but the room itself was an upgrade with a great view, so we weren't too upset. Everything else about our hotel stay was fine, and the location was super […] b. Lisez la suite

While the decor is a little out of date, the rooms were clean, comfortable and not at all shabby. The staff was very accomodating. I arrived very late at night and the front desk staff upgraded my room without request. I had a million dollar view of Central Park for a bargain price. Room service even stayed open a bit late to provide dinner. Thanks […] Helmsley Park Lane! Lisez la suite

Everything was clean and the bed very comfortable, but the hotel needs updating and repair. The furniture was old, electrical sockets pull out of the wall, the toilet seat was loose etc. The hotel is not 4 star. It actually says on the posting on the wall outside the hotel that the rating is under review. Probably more like 2 star. Great hotel for  […] location. Lisez la suite

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Amazing views of central park and big rooms

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A touch if class.

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Everything was perfect! Room was BEAUTUFUL/ spacious! Staff was wonderful.. Location was perfect!

I go to NYC often but usually stay in higher priced boutique hotels. However Park Lane was better positioned and offered unparalleled central park views with the park side rooms. Hotels.com made it ridiculously inexpensive for what we received. Many thanks

Everything was fine except that the person who took my reservation over the phone volunteered that we would have a park view. I did not request it, but he volunteered. I specifically questioned him about it, and he confirmed it. I did not ask for it in writing because I had a confirmation number. Of course, the room faced southwest. i wasted time and […] energy in protesting in vain. Lisez la suite

The ONLY thing this hotel has going is it's incredible Central Park South location. ALL other aspects of a good hotel are missing. The General Manager should be fired and replaced with someone who knows how to run a hotel. There is no excuse for allowing this once fine hotel to decay to this extent.

I found the hotel and staff very helpful and considerate. Also, This place is totally kids friendly, which was perfect since I was there alone with my 2 boys. I will definitely go back to that hotel when a similar occasion occurs. Nice executive suite (two doubles) setting with a great view. The rooms are big enough to move around in a respectable […] fashion. You hear the ambient noise... but that's the same in almost every hotel in Manhattan. Also, I wouldn't necessarily recommend the hotel for a romantic getaway... the beds are ordinary, yet sufficiently comfortable. Immediate proximity to Central Park,FAO Schwartz and 5th Ave are priceless. It is also very close, even with kids to Rockefeller Center (breakfast at Bouchon Bakery, a large upgrade compared to Starbucks and friend!!!) MoMa and Time Square. tried some great restaurants around. Don't miss on Haru in Time Square if you like sushi and L'Atelier de Joel Robuchon if you are fond of exquisite french cuisine and a great wine list!!! Lisez la suite

We stayed here because we were going to a family event nearby. The rooms are a little dated and could use refurbishment - peeling wall paper -- but over all very clean and well-sized. My only complaint was that I went Sunday morning and asked the reception desk to increase a brunch reservation that I had previously made at a restaurant. I was told it […] would be taken care of but when I went to check out of the hotel 15 minutes before the reservation I was only then told that they had been unable to get through to the restaurant. I called immediately from my cell phone and had no trouble getting through. Lisez la suite

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Hotel and rooms were filthy. Had to have my room moved twice. It was a huge disappointment. This hotel used to be decent. I will never stay there again.

Room was great. The only thing I would recommend is to put coffee makers in the room.

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Our room was a bit tired. Lamps saggy, carpet worn, etc. Nothing that would have required a trip to the front desk, but it may be time for the Park Lane to begin overhauling its rooms.

Great location with a view of central park. Room clean and comfortable. Do not bother with hotel breakfast it is very over priced and not good! Plenty of great breakfast places close by.