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Situation
Bienville House se trouve à La Nouvelle-Orléans (Quartier français), à proximité de Fabrique de cigares de La Nouvelle-Orléans, Bourbon Street et Jackson Square. Riverwalk Marketplace et Marché français se trouvent également à proximité.
Caractéristiques de l'établissement
Pour vous restaurer, cet hôtel historique propose un restaurant et un bar lounge. L'accès à Internet haut débit par Wi-Fi est gratuit dans les espaces communs. De plus, cet hôtel 3 étoiles propose diverses prestations intéressantes, dont un centre d'affaires, des salles de réunion pour petits groupes et un équipement audiovisuel. Le personnel de l'établissement offre un service de conciergerie et un service d'assistance pour les visites touristiques. L'établissement propose une piscine extérieure, un personnel multilingue et des journaux gratuits dans le hall. Le parking de l'hôtel est payant et sous réserve de disponibilité. Il s'agit d'un établissement non-fumeur.
Chambres
Les 83 chambres de l'établissement Bienville House sont climatisées et comprennent des journaux gratuits et une cafetière ou une bouilloire à thé. L'accès à Internet haut débit avec ou sans fil est proposé (prestation en supplément). De plus, un bureau, un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un téléphone avec haut-parleur avec répondeur vocal sont disponibles dans toutes les chambres. Les salles de bain comptent un ensemble douche/baignoire, des peignoirs, des articles de toilette de luxe et un sèche-cheveux. Les chambres ont également un fer à repasser/planche à repasser et un radio-réveil. De plus, un service de ménage est proposé (tous les jours). D'autres prestations sont disponibles sur demande, notamment un service de réveil par téléphone.
"Disponibilité pour le "mardi gras""Avis d'un client Hotels.com envoyé le 23 févr. 2013
Les prestations de cet hôtel sont excellentes. Cela compense son éloignement du centre qui, toutefois n'est pas difficile à atteindre en suivant attentivement les plans. Quelques difficultés pour l'atteindre depuis l'autouroute en arrivant.
"très bon emplacement dans le quartier français à p"Avis d'un client Hotels.com envoyé le 4 févr. 2013
hotel typique, agréable, personnel charmant
""Avis d'un client Hotels.com envoyé le 24 janv. 2013
Hôtel propre, calme, avec toutes les commodités. Très bon rapport qualité/prix. À recommander.
"En face du centre de conventions"Avis d'un client Hotels.com envoyé le 21 janv. 2013
Hotel pratique, à 2 pas du centre de convention et 15 mn à pieds du quartier Français. La conception de l'hôtel engendre par contre beaucoup de bruit lorsque le petit déjeuner est servi. Réveil à 6h garanti!
"trés bon emplacement a proximité de canal sreet"Avis d'un client Hotels.com envoyé le 5 déc. 2012
exellent
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Cet hôtel ne dispose d'aucune installation accessible aux personnes à mobilité réduite. Veuillez sélectionner un autre hôtel si vous désirez réserver une chambre aménagée pour les personnes à mobilité réduite.
L'établissement Bienville House possède un restaurant sur place.
Un service en chambre (horaires limités) est disponible.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"parfait, de charme et emplacement strategique"
super !Hotel de charme ; emplacement parfait , au quartier francais , tout à proximite à pieds ,personnel tres serviable , petit dejeuner plaisant pour toute la famille, dommage que la clim ne puisse pas etre arretée - trop d'air ,trop de bruit alors systeme D pour stopper l'air et le bruit ! du coup sejour genial !Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Clean and Convenient"
The hotel was located kind of on the edge of French Quarter, which made it easy to walk to just about everything, but without the noise of the Bourbon Street. The room wasn't huge, but we were only there to sleep and shower, mostly. The staff was helpful and friendly and parking was convenient. I'd definitely stay there again.Avis véridique Hotels.com
"close to all French Quarter sights"
Loved the hotel! Staff, especially the front desk, were very courteous and helpful!Avis véridique Hotels.com
"Nolo vaca"
Room was small and laid out weird, beds uncomfortable, room faced the fire department. Location excellent. Probably would not stay here again. Staff friendly for the most part.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great Family Hotel & can walk to Jackson Square"
I love old buildings/hotels and this one will not disappoint. Great location and an easy walk down the street to Jackson Square. The staff has always been friendly and my preschooler loved the cookies and lemonade they kept well stocked in the lobby area.Avis véridique Hotels.com
"Fantastic location"
Great hotel, would stay there again. Staff were very nice & helpful.Avis véridique Hotels.com
"Awesome location!"
It was a nice location right in the French Quarter. The hotel rooms are small and the bathrooms are very small. The wifi could be better but it was free. The staff were decent. I really liked that we were in the French Quarter. We were within walking distance of everything. The trip was very enjoyable!Avis véridique Hotels.com
"Bienville House -- Close to shops and restaurants"
We had a good time, and the hotel was satifsying for the most part. However, our room was a WALK from the entrance; furthermore, it had NO windows. It was cold walking to our room, down long hallways, across balconies, etc. Kind of a weird location. Have stayed here before, and really liked it, but this room was a little short of very nice. We didn't […] ask much from employees, but they were all pleasant. Should be a warning that not ALL parking is ON SITE. Lisez la suiteAvis véridique Hotels.com
"Fancy but not fancy"
The location of the hotel was amazing! Blocks away from Bourbon St. while still being far enough away to get a good nights rest. The staff was very accommodating and even let us park our car in their garage after we checked out. The issue for me is the price your paying and what you get. If this was a $100 night hotel I would give it four stars. But […] for the rate it charged and the condition the room was in, it just isn't worth the "fancy" price. If money isn't an issue, and your looking for location, then Bienville House is a great place. Lisez la suiteAvis véridique Hotels.com
"NOLA Weekend"
Upon check in, we noted that the pillow cases had obviously not been changed since the previous occupant checked out. The Housekeeper was very nice and replaced them, noting that the laundry hadn't come in the day before... The place needs a complete re-do. There was a lady by the breakfast buffet, I guess to make sure you only took one cup of coffee […] at a time, but aside from that, the staff was friendly and helpful. The price was more than double what we paid at the Omni for the extra night we decided to stay in NOLA. And the Omni has a well deserved 4 star rating. Lisez la suiteAvis véridique Hotels.com
For the price we were a bit disappointed in the level of the hotel. It seemed a bit old and I realize its a historic building but....IT seemed like the general maintenance was haphazard at best. The rooms are small and extremely warm. We had a ceiling fan in one room which helped but the other did not and even with the temperature set at the lowest […] possible temp it was warm and never properly cooled off. Satalite signal never came in properly the TV kept having a digital pattern appear on the screen everytime we attempted to watch TV. Lisez la suiteAvis véridique Hotels.com
"Great location"
Very nice hotel in the Quarter. Easy walking to everything. Nice rooms- very clean and comfortable. Excellent helpful staff.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Short Stay"
We stayed two nights and were impressed with the overall location, service and the cleanliness of our room. We will be staying with The Bienville house again. :)Avis véridique Hotels.com
"Great Hotel for everyone!"
Great location! Great staff and very pleasant atmosphere.Avis véridique Expedia
"Charming hotel with Old World opulance!"
Overall, I enjoyed my stay at the Bienville House. The "Old World" opulance of the lobby and room was quite lovely and their courtyard had a decided New Orleans feel to it with the brick, hanging plants and iron balconies. The staff were ok but as someone who works in the customer service industry, I have high expectations and I expect quite a bit […] when I stay in a place such as Bienville House. Being greeted by staff with a smile goes a long way however it is better to be acknowledged in the first place with a "How may I help you?" Both front desk staff and bellmen that I encountered during my 3 night stay needed to ramp up their enthusiasm and overall friendliness since it is will have a strong impact on a guests stay. One Bellman was too pre-occupied with texting to acknowledge me one morning and I noted he spent quite a bit of time with it each day. A female at the front desk failed to acknowledge me for several minutes while she worked on something else while I was waiting to check in. It is acceptable to say..."Good afternoon. Let me finish this and I will be with you in a moment." I did notice that the housekeeping staff that I encountered were very friendly and spoke to each guest who passed. I was impressed with their open smiles and friendliness. The bed was comfortable and soft with plenty of pillows. The complimentary breakfast consisted of only coffee, milk, juice and either a muffin or croissant. Pretty minimal. Lisez la suiteAvis véridique Expedia
We had a great stay at the Bienville House and would definitely recommend this hotel.Avis véridique Hotels.com
"Great time! Very helpful staff"
Enjoyed our stay and would return.Avis véridique Hotels.com
"Perfect French Quarter Location"
Beautiful hotel. Perfect location in French Quarter. BUT, tiny bar directly across street had loud, rowdy patrons, screaming and fighting in the street til 3:30 AM!! Police actually showed up to calm situations couple times, but no help on noise.Avis véridique Hotels.com
"Fantastic Hotel away from the chaos on Bourbon!"
The staff and service were wonderful! The only complaint is a serious one and that is the beds were lopsided and uncomfortable.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Holidays in New Orleans"
Could not have had a better experience! The staff went out of their way to make our stay special.Avis véridique Hotels.com
goodAvis véridique Hotels.com
"Pretty hotel but.."
Very pretty hotel! Made the mistake of going through the French quarter ( bourbon) street to get there .. Tricky with so many people out and about! Also.. Use the public parking across the street .. We were scared our SUV would get dinged in small hotel garage. Also... Expected a better breakfast but... Guess there are plenty of food options nearby.. […] Overall.. Enjoyed our stay :) Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Fantastic Hotel"
Fantastic location and fantastic staff. The hotel is absolutely beautiful in the perfect part of town. Not too far from Bourbon street, but far enough where you do not hear the all night partying.Avis véridique Expedia
"perfect location and great bar across the hotel"
You could hear the noise from the street. Overall I was happy with the room, the bed was very comfortable and bathroom was very clean. Good coffee in the morning!Avis véridique Hotels.com
"Charming boutique hotel"
This is terrific hotel if you are looking for a boutique hotel with character and comfort. Staff were pleasant and accommodating. Convenient location.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"musty old smell"
Disappointed. When I read that one hundred people gave it four out of five stars I expected a pretty nice hotel. It was very small room, old musty smell that permeated the bedding, cheap thin towels and bedding like you find at Super 8. The extras like afternoon snack were just pathetic....store bought cheap cookies and lemonade mix? Why even bother?? […] The only nice thing I can say is the pool area is darling and the staff was very nice. If you are looking for a nice hotel room, look somewhere else..... Lisez la suiteAvis véridique Hotels.com
"Beware of Interior Rooms"
Overall, our stay here was lovely with a few non-attributable glitches. The first was that I booked an interior room after reading reviews that they were very quiet. Beware, interior room = no windows-- my own ignorance in booking. It was also very small. Second, there was no hot water on the 4th day of our trip, the only day we had strict time restraints […] as we were booked for an 8 AM tour. We reported to the front desk at 7:10 that there was no hot water, and were told there was no problem with the water, just let it run. After I skipped the shower and my husband took a cold shower at 7:35, we received a call from the front desk that the pilot had gone out, the problem was fixed, and we should try for hot water in about 10 minutes. While the call and the service was appreciated, it was too late for us to get our hot morning showers. On the plus side, Cynthia at the front desk was terrific throughout our stay, always pleasant and chatting with us as we came and went, kindly and expertly answering all of questions about transportation in the area, etc--she was always a straight shooter. The location of the Bienville House right in the French Quarter can't be beat. I would stay here again, but in a different room. Lisez la suiteAvis véridique Hotels.com
"location,"
Absolutely the best location for accessing the French Quarter. Also it was close to the riverfront, the trolleycar & train station and not far from the Garden District or uptown New Orleans. It is only a couple of blocks from cafe Dumond, the openair market and Burbon Street. It is close to the interstate access & only 30 minutes from the airport. The […] staff were amazing. The bed was SO comfortable and the room and hotel were fabulous! The carpet & floor could use a little updating, but I would rebook in an instant. Lisez la suiteAvis véridique Expedia
"Great location in New Orleans and thankfully quiet"
Great location, close to attractions and public transportation. The rooms were very nice. A little old, but clean and well decorated. The front desk staff was just great. Onsite parking was cheaper than a parking garage. Nicely arrayed free breakfast with lots of choices, cereals, yogurt, breads, fruit, etc. Wonderful wait staff. The downside was that […] the bell captain and staff weren't too sure about current events in New Orleans, in particular a disruption in the streetcar service, which we figured out on our own. The bar is not open every night, but they make up for it by the cost of the drinks. $$$. Room rates were moderate for New Orleans. We would definitely stay here again. Lisez la suiteAvis véridique Hotels.com
"Absolutely the worst!"
Worst hotel experience I have ever had, the staff were rude and unhelpful, my room was freezing, I wore a sweater to bed & had the heat up to 80 must have be broke. The breakfast was no better than a motels & they messed up my reservation, apparently they did not know I was bringing my pet with me, treated me like I was trying to sneak her in and I […] had to pay a hundred & twenty eight for one night and she was not even aloud out of her crate in the room. ( that is not pet friendly ) ruined my trip & would never use or recommend. Lisez la suiteAvis véridique Expedia
"Would definitely recommend"
The best location - walk to Jackson Square and just two blocks to Mississippi. All shopping in French Quarter steps away. Pralines made right on the corner. Wonderful staff to answer all questions. Pretty courtyard to sit in and relax. We were truly happy there.Avis véridique Expedia
"Great stay!"
I stay in the city often and would stay here again. It's very close to everything in the French Quarter and the price is very reasonable. Absolutely loved my stay here!Avis véridique Hotels.com
"I can do without your sarcasm."
Check in time starts at 3PM. Got there at 4PM and the lobby was crowded. Rooms were still not ready. Clerk asked for my name and I told her my first and last name. She must not have been listening because she asked me for my last name again. She found the reservation and printed it out. I filled out the guest information on the check in sheet and handed […] it back to her. She then went over the details of the room. She said it was a King bed room. I told her that was wrong. I had specifically reserved a room with two beds. She told me that was what the website had requested. I told her that I have a reservation for two beds and I can pull up the reservation on my I-phone. She then noticed that she had made a mistake. She had pulled up the wrong reservation. It was the same last name as me, but had a different first name. While she was printing the correct reservation, I said "Now I won't have to pull up the email confirmation, because I know that I reserved twin beds". She said, "I can do without your sarcasm". She NEVER apologized for her mistake. I don't think that I would stay there again, nor recommend it to a friend. There were other issues as well, like the parking fee, water was off for about 10 minutes in the room. The TV cabinet door would not stay back all the way, you would have to push it to enter or leave the bathroom. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Typical French Hotel"
we had a pleasant stay when we stayed there from 18/20 May...Bienville was a typical French kind of hotel which was exactly what we were looking out for. The courtyard is such a beautiful place. The rooms were a bit old and wished we had a bigger window opening out on the courtyard, but otherwise everything was fine. The location is perfect ...very […] much in the French Quarter...walking distance to the famous Bourbon street and yet not so close to be disturbed. All in all we had a very good experience at Bienville and would love to stay there again in future. Lisez la suiteAvis véridique Expedia
"comfortable and convenient"
had a great time. great accommodations.Avis véridique Hotels.com
nice quaint, great location but, noisy room unless you're on the top floorAvis véridique Hotels.com
"Staff are GREAT!"
Great location, wonderful staff. We were traveling with 3 children under 5, the staff were so very helpful. Only negative is the pool was sooo cold. But everything else was perfect.Avis véridique Expedia
To get to our room we had to take the elevator to the fourth floor, go into a hallway that was open-air, traverse down a ramp and then cross a terrace area provided for three rooms. At the end of the terrace we had to open a door, step up one step to enter another hallway, go down six steps and proceed down the hallway, and go a short distance to our […] room. The room was so cramped that my husband stubbed his toe on furniture each time he tried to walk along his side of the bed. The bathroom was extremely small. There was a sink with no surface area to put toothbrushes much less anything else. The only towel rack was over the back of the toilet so to dry one's hands it was necessary to lean over the toilet. The floor level of the bathroom was six to eight inches higher than the bedroom floor and there was a swooping very short incline to negotiate into the bathroom. It was almost impossible to make the step without stubbing one's toe on the marble door facing getting in and then falling forward as one stepped out. We were thrilled to leave without physical injury. Room 416 and any others like it are not for the elderly. My husband is 80 years old. Upon leaving we were facing a 7 to 8 hour drive home, and we had to wait 20 minutes for the desk clerk to show up so we could check out. We have stayed in numerous hotels in New Orleans over our 30 years together and this was the worst room we've had. Lisez la suiteAvis véridique Hotels.com
Continental breakfast needs improvement, Few more choices for sweet rolls..muffins, etc.Avis véridique Hotels.com
"Outstanding value in the French Quarter"
We stayed for a surprise overnight visit on our way back to Chicago from Texas. This was our first stay at the Bienville, and we were very pleased with our choice! This was one of the largest rooms we've stayed in, in the French Quarter, The room was immaculate. The staff was helpful, friendly and efficient, and the bell desk/valet service was excellent. […] Also, the location of the hotel, right on Decatur, was perfect for us--we were able to visit Jackson Square, the French Market & lower Decatur without having to deal with the crowds on Bourbon St. The only drawback was a somewhat outdated bathroom, but that's a minor issue. Overall an excellent value, and we'd definitely stay here again. Lisez la suiteAvis véridique Hotels.com
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