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01 57 32 36 09Avis d'un client Hotels.com envoyé le 9 janv. 2013
Ce client n'a pas laissé de commentaires.
""Avis d'un client Hotels.com envoyé le 14 déc. 2012
bien, propre, confortable
""Avis d'un client Hotels.com envoyé le 20 nov. 2012
bien que proche de l'aeroport l hotel est calme, propre, chambre spacieuse, accueil souriant et personnel serviable seul point negatif de notre sejour le ventilo de la clim exterieur qui faisait un bruit monstrueus la nuit ! trés bon hotel
Avis d'un client Hotels.com envoyé le 6 nov. 2012
Ce client n'a pas laissé de commentaires.
"Sirué le long de l'autoroute à 10 min du centre vi"Avis d'un client Hotels.com envoyé le 7 sept. 2012
bon rapport qualité prix
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Cet hôtel ne dispose d'aucune installation accessible aux personnes à mobilité réduite. Veuillez sélectionner un autre hôtel si vous désirez réserver une chambre aménagée pour les personnes à mobilité réduite.
Le petit déjeuner (buffet) est disponible en supplément.
Cet hôtel offre une salle de fitness ouverte 24 heures sur 24 et une piscine extérieure en saison.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Privacy Violation"
During my stay my room information was given out to a person not listed on the reservation, and without my consent. I called & left the Asst GM 2 voicemails. Upon my third phone call I contacted Customer Service who asked the GM to call me. The following day the Asst GM returned my call & lectured me about how his staff is well trained and that rules […] & standards are in place prohibiting this. I then responded that I understand but my call was to inform him that these rules were violated during my stay. He then proceeded to describe the competency of his staff which I felt was his way of saying he does not believe and/or care about my experience. The conversation continued in a rude and condescending tone & after I got off the phone I called Customer Service again. They emailed the Courtyard that the Asst GM was not to call me back, unless it was to apologize, and that GM was to call me. When the GM called I explained what happened during my stay and told him that I was initially not looking for compensation, that I wanted to inform them of the issue so they could address the problem however now I would like an apology from the Asst GM. I never received this apology. It concerns me that mgmt did not respond to this in a more urgent manner. As a woman with a haunting past I feel strongly about the privacy rights of hotel guests & it would pain me to hear about a guest less fortunate than me who is attacked by a demon from her past as a result of such negligence. Lisez la suiteAvis véridique Hotels.com
"Convenient; Extremely friendly and helpful staff"
The property is a little tired and the lobby is being refurbished. the room was fine. The bathroom is small but otherwise the room was fine. the staff was extremely friendly and helpful. I arrived early and had no problem checking in two hours before the posted check-in time. I would stay there again without reservation.Avis véridique Hotels.com
"ok at best."
Older hotel but everything worked and it was clean. The $10 breakfast was worse than most free hotel breakfasts I get everywhere else. I wont stay here again, but only because there are much better options for the same or less money in Austin.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Bathrooms are very small"
The rooms are much smaller than a typical Courtyard Marriott. The hotel felt beat down.Avis véridique Hotels.com
Réponse de la part de Courtyard by Marriott Austin-University Area Dear Guest, Thank you for taking the time to leave feedback about your stay with us. Since we are a conversion property, the rooms are not typical of a Courtyard build and for that I do apoligize. We are schedule to go through a renovation in the near future and that should make a big difference at the property. I am sincerly sorry that your experience was not exactly how you expected but, I do hope it does not keep you from keeping us in mind the next time you travel t the Austn area!
"Fantastic"
We had a wonferful stay! Great room, super friendly staff, and the indoor pool next door was awesome! I even forgot a razor and they not only had obe, they brought it and shaving cream to my room! A+Avis véridique Hotels.com
"Nice Hotel & Friendly Staff"
I've stayed here several times the last few months and each time it has been a wonderful hotel. Very clean and nice comfortable rooms. The hotel staff are always friendly and helpful! I highly recommend giving this place a try!!Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Polar Bear Shower Club"
The hot water in the shower was...inconsistent.Avis véridique Hotels.com
im very pleased with my experience at the courtyard and i will retun againAvis véridique Hotels.com
Réponse de la part de Courtyard by Marriott Austin-University Area Dear Guest, Thank you so much for your feedback about your stay with us. I am so happy that you had a great experience and even happier that you plan to return. Please let us know if you need anything before then!
No complaints! We felt at home the moment we got there, loved the staff and the location was close to everything for our Texas Relay weekend stay!Avis véridique Hotels.com
Réponse de la part de Courtyard by Marriott Austin-University Area Dear Guest! Thank you for taking the time to leave feedback about your stay. I am happy to hear that we were able to meet your needs while you wer staying with us and that you had a great time while visiting Austin. Please let us know if we can be of any further assistance!
Breakfast option too expensive. Hotel reception staff was excellent. Good locationAvis véridique Hotels.com
Réponse de la part de Courtyard by Marriott Austin-University Area Dear Guest, Thank you very much for taking the time to leave feedback in terence to your stay with us. Soon we will actually be going through a renovation and that will include getting The Bistro. With the addition of The Bistro, we will have several options ranging in price for breakfast AND dinner so, please come back and visit us after that takes place! Additionally, I want to thank you for commending the staff. it is obvious they are very passionate about what they do and are great at taking care of the guests! Thanks again for your feedback!
"No breakfast?"
At all the hotels I have stayed lately, except for this one, breakfast is included. I didn't ask because I thought it was a given. Apparently not. I'll ask next time.Avis véridique Hotels.com
Réponse de la part de Courtyard by Marriott Austin-University Area Betina, I wanted to apologize for the miscommunication about breakfast. Being that we are a Courtyard product, we have a cafe that makes breakfast each morning for our guests as opposed to just having a continental breakfast like many other hotels do. By offering this breakfast option, we can ensure that our guests are getting fresh made food items that have not been pre-packaged and re-heated. Again, I am sorry for the miscommunication about the breakfast but, I hope this does not deter your from staying with us the next time you travel to the Austin area. Should you need any further assistance, please do not hesitate to let us know! Sincerely, Joshua Still Assistant General Manager
"Good value for your money"
The hotel has agreat location, the staff are friendly and the rooms are clean and comfortable. I would recommend it.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Courtyard Marriott"
The hotel was nice enough, staff was great. Was not our first choice but was nicest, closest location to downtown Austin. I would stay again, though.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Nice Hotel & great staff!"
This hotel was very clean, nice and comfortable. The hotel staff were always friendly and happy to help in anyway. Our only complaint was the A/C in the room. It didn't really cool our room down and the temperature outside was in the 50's. Our room seemed to stay very hot. The temp always showed to be in mid to high 70's even though it was set on 68. […] This was the only problem we had with hotel. It is located very conveniently for all our downtown needs and easy to get in and out of! Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great for business travel"
Very comfy and quiet room. A bit tough to find in the spaghetti of Austin freeways, but VERY convenient once you've figured it out (I got a GPS). I really liked the 24-hour "shop", with frozen entrees & ice cream, beer & wine and sundries. A must for late-night working! Good hotel for business and visiting UT.Avis véridique Expedia
"Awesome!!!"
It was a great hotel.. Rooms were clean and nice!!Avis véridique Expedia
"Great deal for price"
Great deal for price. The only issue was actually getting into the parking lot and finding it; I am from the area and still had some difficulty.Avis véridique Expedia
Réponse de la part de Courtyard by Marriott Austin-University Area Dear Guest, Thank you for taking the time to leave feedback in reference to your stay with us. I definitely understand the concern that you had locating driveway. We are about to go through a renovation at the hotel so we might be able to look at additional sinage to assist guests in locating the driveway of the hotel. Again, thank you for your feedback and I am sorry that you had problems locating the hotel. Should you need anything further, do not hesitate to let us know! Sincerely, Joshua Still Assistant General Manager
"weekend stay"
Nice area, close to downtown, good service from the employeesAvis véridique Hotels.com
"Ok hotel if you get a good price."
The hotel is under renovation but the hotel did give complementary breakfast and wifi to make up for the fact. (Normally would cost for each of these items) We did enjoy it was a hotel (safety) because the surrounding area was not as nice. The hotel elevators took 10 minutes to get one (slow elevators) which was a little annoying. The room was clean, […] comfortable, and good tv selection. There was no water pressure in the shower and the hot water did not last long. Lisez la suiteAvis véridique Expedia
Bathroom was very small. Comfortable bed.Avis véridique Hotels.com
"Very convienant to everything"
Very pleasurableAvis véridique Hotels.com
"Way off the map north of univerity and downtown"
The name on this Courtyard to Marriott Austin-University Area is deceiving. It is a good 3 miles from the university and a $14-15 taxi ride to downtown. We thought if it was in the close vicinity of the university it would be close to downtown, but instead was 3 miles further. Unless you have a car it is a nowhere place to be stuck at.Avis véridique Expedia
A little noisy. No fridge and small bathroom.Avis véridique Hotels.com
"convenient stay"
The hotel is very accessible and was very clean. The front desk staff was courteous and knowledgeable. :-)Avis véridique Hotels.com
"Chuck"
Great hotel for the price offered through hotels.com location is great rooms are really clean great serviceAvis véridique Hotels.com
I must say the overall service was great. The people at the front desk took care of our every need. The only down fall was the continental breakfast. It wasn't in anyway free. You had to pay $10 for the buffet and honestly non of the food was very enjoyable to eat. But other than that, is a great place to stayAvis véridique Hotels.com
"Very Nice Hotel. Gotta Drive To Get Anywhere."
Staff was extremely courteous. Bed was awesome.Avis véridique Hotels.com
"Top of the line Customer Service"
The customer service was incredible we did have to change rooms due to a problem with the first room on cleanliness but they moved us to a nice room that was clean and bent over backwards to accommodate us and make it an easy transition to another room.Avis véridique Expedia
"Good hotel"
Older hotel but located near everything. Staff very friendly and courteous. I would stay there again if I'm in the area.Avis véridique Expedia
I thought it was a nice experience to stay in this hotel. Barbara at the front desk was personable and knowledgable. I would stay at a courtyard marriet again. :) Please send me a discount coupon for another Courtyard Marrriet for next time. Thank you!Avis véridique Hotels.com
"Did not even clean the room"
Shower was hot then cold Could not even clean the room During my 2day stay Only positive was a cheap breakfastAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Meh"
Its a decent hotel, in a really inconvenient area.Avis véridique Hotels.com
"Starting to show it's age..."
I have stayed at this property in the past and I must say that the rooms are starting to show their age. Paint was peeling above the shower on the bathroom ceiling and the towels were paper thin. Was also disappointed that there was not a microwave or mini fridge in the room. Other than that, the room was okay, worth what we paid. On the plus side, […] staff was very friendly and made us feel welcome. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great Hotel for an overnight stay."
Clean, Good Bed, just limited space to walk between end of bed and dresser with TV on it. Breakfast was good, price was fair.Avis véridique Expedia
"Awesome"
AmazingAvis véridique Hotels.com
"Comfortable stay"
We had a comfortable stay here. This place is visited by business travelers as well as families. The staff was very courteous and responsive. We liked the hot breakfast, as well as the small convenience store located in the hotel.Avis véridique Expedia
"Good experience"
I had a good stay in the Hotel. The staff was always nice and the room was clean.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
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