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Situation
Cet hôtel se situe dans le centre de la ville de Edmonton, à proximité de Centre-ville d'Edmonton, Edmonton City Hall et Sir Winston Churchill Square. Non loin se trouvent également Commonwealth Stadium et University of Alberta.
Caractéristiques
L'établissement Delta Edmonton-Centre Suite Hotel possède un centre de remise en forme, une baignoire spa, un bain de vapeur et un sauna. L'accès gratuit à Internet haut débit par le câble et en Wi-Fi est disponible dans les espaces communs. Pour les voyageurs d'affaires, cet établissement 3.5 étoile(s) met à disposition un centre d'affaires, des salles de réunion pour petits groupes et un service de location de voiture de ville/de limousine. Cet établissement situé à Edmonton possède un restaurant et un bar/lounge. Moyennant un supplément, vous bénéficierez d'un accès à une navette pour l'aéroport. Un parking est à la disposition des clients moyennant un supplément. L'espace de réunion comprend une salle de bal, un espace d'exposition, des salles de conférence et des salles de banquet. Le personnel de l'établissement propose des services d'organisation de mariages, un service de traiteur, des services d'affaires et une assistance pour les visites touristiques. L'établissement inclut un parking avec voiturier, un guichet de conciergerie et un personnel multilingue. Il s'agit d'un établissement non-fumeur .
Chambres
L'établissement Delta Edmonton-Centre Suite Hotel possède 169 chambres. Les clients disposent d'une télévision à écran plat avec chaînes par le satellite et des films payants. L'accès gratuit à Internet haut débit (avec ou sans fil), un téléphone sans fil, une station d'accueil iPod et des journaux gratuits sont disponibles. Les lits sont dotés de matelas à oreiller incorporé et une literie de qualité supérieure. Les chambres possèdent un plateau thé/café. Les salles de bain sont pourvues d'un ensemble douche/baignoire, une baignoire à jets, des articles de toilette de luxe et un miroir de maquillage. Les chambres ont également une télécommande pour régler la température ambiante, la climatisation et un bureau. Les services et équipements suivants sont disponibles sur demande : un réfrigérateur, un micro-ondes et un service de préparation de lit. Un service de ménage est proposé. Des lits pliants sont disponibles. Toutes les chambres de l'établissement Delta Edmonton-Centre Suite Hotel sont non-fumeurs.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Etablissement vert/durable - Certification de degré 1
Cet établissement a pratiqué une auto-évaluation de type certification de degré 1. Cette auto-évaluation des pratiques touristiques durables a été effectuée sur la base du programme Green Key, qui permet de mesurer l'impact de l'établissement sur un ou plusieurs des éléments suivants : l'environnement, la communauté, l'héritage culturel, l'économie locale. Les résultats de cette auto-évaluation n'ont pas fait l'objet d'une vérification indépendante de degré 2 ou 3.
L'établissement Delta Edmonton-Centre Suite Hotel possède un restaurant sur place. L'établissement met à disposition des clients un service d'étage 24 h/24.
Les activités de loisirs répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, ou bien à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Close to everything in downtown"
I love this hotel! I definitely would check in here again!
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Excellent location for walking tours"
Enjoyed my stay at this fine Hotel. The rooms I've stayed in during my two visits have had an interior view to the atrium in the mall. Lots of sunlight with complete privacy of the mirrored glass.
Ce client n'a pas laissé de commentaire.
"great service clean rooms"
Room was very clean and hotel staff were very helpful , the in house restaurant served the best burger I have ever had at a restaurant .
Ce client n'a pas laissé de commentaire.
Thank you for the four star rating
1 réponse par Delta Edmonton-Centre Suite HotelOur check in attendant was extremely helpful and very pleasant!
Thank you for the kind comments regarding the attendant that served you. I will pass them along to the front desk team. Thank you for your business,
1 réponse par Delta Edmonton-Centre Suite HotelI was dissappointed in number of things.On arrival a dog was running unleashed on my floor and his owner playing ball with him.Tv remote was dirty sticky and dying batteries.The wireless phone in the room was real old very dirty a homeless person would not want to have it his place.The bath room tub has spots old dirty and the drain cap was not in its […] place.I struggled to put it back on so i can bath ,it got stock ,there was no sign how to release it & while i was in the shower i had to leave it fast to avoid flood in my room and my body was still soaked in soap.In this hotel I had a bad experiance wont forget in a long time. Lisez la suite
I am sorry for the challenges you experienced. While we are aware the tubs are showing their age I can assure you that we do clean them. I have forwarded your comments regarding the other cleanliness challenges to housekeeping so that they can take another look at the phones. You did not mention in your review whether or not you contacted maintenance regarding the plug so that they could fix it for you. I will however forward your comments to our maintenance team so that they can take an extra look at the plugs in the guest rooms while they do their routine room sweeps. Thank you for bringing this items to our attention.
1 réponse par Delta Edmonton-Centre Suite HotelWe enjoyed staying at the Hotel except that the hotel staff were very slow to handle some out of control and rowdy guests staying on our same floor (all the rooms around us). We called 7 times throughout a 2 hour span and the staff failed to act and even attend the floor. The noise continued and was not dealt with at all. The rest of the visit was […] fine. I liked the proximity to the mall and caught a movie located just outside the 3rd floor exit into the mall. Lisez la suite
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Deta Edmonton Center Suite Hotel"
Staff was very friendly and helpful, especially when we had left something behind after checking out. They found it and we were able to pick it up the next day. The surrounding neighborhood leaves a little to be desired in the clientelle that hangs around but that is similar in most inner city locations. Having the shopping mall attached was unique […] and made avoiding the weather very handy. As with most downtown hotels in any major city, parking is expensive and not including in the accomodation rate, thus a great deal on the room rate was in the end only a good rate when the parking was added in. The room was very sound proof, large and comfortable and was kept up to date decor wise. Lisez la suite
"As central Edmonton as it gets!"
Clean and modern building. Rooms are extremely quiet with a decent sized entrance room. Cool wall to ceiling glass window looking into the City Center Mall. Cute shops, downtown entertainment and endless amounts of resturants are all within walking distance and plenty of shortcuts through the mall on the cold days. Bathroom is a little dated but definitely […] one of the nicer hotels we've stayed in downtown. Lisez la suite
Ce client n'a pas laissé de commentaire.
Great, welcoming and helpful staff. A bit hard to find with the location being in a mall and on a one way street. Parking not included, so that was a disappointing addition to the rate. Room was fine, super comfortable bed and I was upgraded without asking, nice touch. Another nice touch was FREE wireless, which you don't see much of traveling to different […] hotels. Central location for day shopping and wandering, but as far as nightlife, don't expect too much. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Delta Edmonton"
Super duper!
"Delta Suite Hotel downtown"
First time staying there, we were very impressed at how quiet it was, even though we were right down town we never heard traffic, sirens just the odd people in the hallway when they went by. The location was great the staff was friendly, we will stay there again.
"Hotel inside a shopping center"
Great location and good service. Recommnend !
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
This was our first time using this delta centre hotel and it was just perfect for everything we required for the weekend the location and convenience was awesome and if my wife has anything to say ladies it was fantastic for the shopping convenience. In fact i have been told i can book that hotel again anytime hahahaha
Altough its in the city the hotel is not easily accessible. From parking to the rooms was very difficult. Staff was not too helpful. I was very disappointed with the facilities. The room was very small to what we paid fo
I am sorry that you did not enjoy your experience with us. It is not often we get a 1 star rating so we do take ratings such as yours very seriously. I have shared your comments with the entire team at the hotel so that we may use it as a learning opportunity. Thank you for your business,
1 réponse par Delta Edmonton-Centre Suite HotelCe client n'a pas laissé de commentaire.
Thank you for the four star rating.
1 réponse par Delta Edmonton-Centre Suite Hotel"Over all very good"
only down side is there was some marks on the walls which would be easy to fix so I am not sure why they weren't fixed. Other wiser room was perfect got a free upgrade to a suite little excessive for a room for one night but it was a wonderful gesture.
Thank you for the five star rating. I have shared your comments to the maintenance team at the hotel so that they can follow up with the marks you mentioned. The majority of our guestroom inventories are our 1 Bedroom suites so I hope that you will ask for that room type the next time you are with us. Thank you for your business.
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta hotel, downtown edmonton"
We were upgraded and enjoyed the room very much. It was on the top floor and there was some sort of compressor that made a very loud sound for most of the day. I did not like that there wasnt elevators on both sides of the hotel, it was a long walk around every time you left or needed ice.
Our property was originally designed as an office tower which explains our wider corridors as well as the layout of the guestroom floors. Please request a room closer to the elevators the next time you are with us and we will do our very best to accommodate. I have also shared the compressor noise issue with our maintenance teams as well as the mall so that they can look into it further. Thank you for bringing it to our attention. Please accept my heartfelt thanks for your business and for taking the time to share your feedback.
1 réponse par Delta Edmonton-Centre Suite Hotel"Very good stay"
Hotel staff were very courteous and helpful. Great location... Great hotel.
I read and respond to every review made across all review channels and I never get tired of reading about those times our team is recognized they way you have described. I have shared your comments with the team as I am sure they will be very happy to read that their efforts do not go unnoticed. Thank you so much for the review and for your business.
1 réponse par Delta Edmonton-Centre Suite HotelThe tub had a ring aroun it prior to arrival and for the whole stay and only one towel in bathroom. Green is great but that is going a little too far.
I agree. There is a difference between "being green"; and not stocking rooms properly. I have shared your comments with our executive housekeeper so that she can follow up internally. Thank you for bringing the issue to our attention. It is very much appreciated.
1 réponse par Delta Edmonton-Centre Suite HotelI thourally enjoyed my 3 night stay at the Delta Centre Suites Hotel in Edmonton, chosen expressly for its proximity to the City Centre Mall. Everyone was very friendly, the front desk staff remembered my name after I had checked in, the room service was good, the arrived when they said they would and wonder of wonders for room service the food was […] pipping hot and the drinks, milk and juice were ICE cold, never happens. Room service was always able to accomadate my unusual requests.Only complaint, a very smalll one. On Sunday afternoon when I ordered room service, the voice mail said they were delivering orders. After a wait of 20 min. or so I called again and got the same message. I then contacted the front desk and they said they were closed for a couple of hours and transfered me to the resteraunt where they were more than happy to fill my breakfast order. It was delivered promptly,as always. I had no contact with housekeeping, but the room was always done up while I was out. One small complaint was that when I arrived in the room for the first time on check in it smelled very highly of perfume or room freshener, if I was alergic to perfumes I would have started a reaction very quickly. The temperature was also turned all the way up and the room was very very hot. The scent went away fairly quickly or I got used to it, and I was able to turn the temperature down to an acceptable level and it was fine in a couple of hours. All in all a very pleasant trip and stay. Lisez la suite
Please accept my sincere thanks for taking the time to provide such a detailed and positive review of your stay with us. I have shared the smaller challenges you described with the appropriate department leaders so that they may follow up with their teams accordingly. I have also shared your overall comments with the entire team at the hotel. I read many reviews and respond to all of them and it is always very nice to read about those times where our hotel, location and team are so well received. It is a truly a pleasure to host guests such as you. Thank you again for the feedback and most importantly for your business. We are very grateful.
1 réponse par Delta Edmonton-Centre Suite Hotel"Great hotel! Great staff! Great prices!"
Ce client n'a pas laissé de commentaire.
Thank you for the five star rating.
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta City Centre Edmonton - take three"
We first visited Delta city centre in December 2011 for a birthday weekend, and were very happy with our room and the weekend overall. When it came to Valentines weekend 2012, we thought we would go there again, but were sadly dissappointed. The room was shabby, half cleaned, and there was a childs playpen in the middle of the living room, even though […] we didn't have children. We were on floor 4, which has the fitness room, and were treated by teenagers running laps of the floor for most of the time we spent in our room. We asked at the time of reservation and at the rime of check in whether we needed to make reservations for dinner, and were told absolutely not. We went to the restaurant, as they were advertising a 5 course Valentines special dinner. We waited 10 minutes to be seated, and were then seated in the middle of 2 families with children. There were several empty candlelit tables for 2, so I asked if we could be moved and we were told they were "far too busy for that". We decided to leave and go to the bar area instead in the hope of some peace and quiet. We sat for over 30 minutes, and not one person came and took our order. We then decided, as the evening was already spoiled, to get room service. We ordered room service, which came without any cutlery, by the time they came back with it the food was cold. On checking out, we completed the survey, and were contacted by the hotel offering a free dinner for our poor treatment. Upon consideration, we decided to give them another chance in the hope that we could get another experience like the one we had initially. Sadly, although our food at the restaurant was taken care of, it wasn't great. I specifically requested at the time of book in to not to be put on floor 4, but they tried to check me in to that. We were put on floor 7, but the room was shabby to say the least. The jet tub was not something anyone would want to bathe in, andf the decor was shabby and tired. Not somewhere we would go again. Lisez la suite
I appreciate the time you took to provide such a detailed review. I have shared your review with the appropriate department managers within the Hotel and they will follow up accordingly with their team members who worked during the valentine's weekend. Saying that, I would like to sincerely apologize for your experience. It is not our norm (as your past stay would prove) and it is never a good thing to read about times where we have so inadequately serviced someone. I am truly sorry and would like to sincerely thank you for your business.
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta City Centre"
Overall very good value, excellent location and very easy to access. The tv in the room I had was a antique, round tube screen.
Please accept my sincere thanks for taking the time to submit your review. The older televisions in our standard rooms and in the bedroom of our suites are on the list of items to upgrade. Thank you for your business and I hope that we will be able to welcome you to the hotel again soon.
1 réponse par Delta Edmonton-Centre Suite Hotel"Average Hotel, Great Location"
Hotel rooms need updating, bathrooms are poor.
I appreciate your feedback. I have shared your comments with our director of rooms. Thank you for your business.
1 réponse par Delta Edmonton-Centre Suite Hotel"Downtown convenience"
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
Thank you for the five star rating.
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta Centre a great stay"
Pleasantly suprised by the hotel. Our room had a large sitting room in addition to the bedroom, and was clean with a view overlooking the mall. The staff were fantastic, and as we were going to the Oiler game suggested that we take the LRT instead of driving and directed us to the churchill station located under the mall. We will definately stay here […] on our next visit to Edmonton. Lisez la suite
We get quite a few guests from out of town taking in Oiler games. It always a pleasure welcoming them to "Oil Country". I have shared your comments with the team and would like to thank you for your business. I look forward to welcoming you to the hotel again soon. Go Oilers!
1 réponse par Delta Edmonton-Centre Suite Hotel"Slow Wireless"
The only concern I had during my stay was the slow wireless internet that was provided to the rooms.
Thank you for sharing. We just had our services upgraded so my hope is that it was just higher then usual activity day at the hotel with regards to bandwidth. I have forwarded your review to the director of rooms so that he can follow up with our supplier. Thank you for the feedback!
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta Edmonton Centre Suite"
wonderfully clean and comfortable roome. Close to a movie theatre and shopping. I enjoyed the view into the mall.
Thank you so much for your review. It is always a pleasure hearing guests speak about our hotel, location and our team in such a positive manner. I have shared your comments with the entire hotel and would like to express my sincere gratitude for your business. Thank you again.
1 réponse par Delta Edmonton-Centre Suite Hotel"Disgusting"
The room was disgusting dirty and ruin the trip. My wife cried it was so bad. When we checked in the bed were made but there was no toilet paper or towels. On further inspection we found dirty socks under the bed and dirty kleenexs on the floor from the previous tenant. I phoned housekeeping asked for towels and toilet paper and complained about the […] cleanliness of the room. They brought the towels and toilet paper then never cleaned the room until the third day, I guess because I told them the room was dirty. I was polite, civil and calm when I told them about the room conditions, actions I now regret but trust me I will never stay with them again not that they care I'm sure. Lisez la suite
Please accept my apologies for your experience. As many reviews before you will testify to, this is definitely not the norm at our hotel. I have shared your comments with our executive housekeeper as well as director of rooms so that they can follow up accordingly. While I can understand your frustration rest assured that we do care, very much, about every guests experience at our property. I personally read and respond to every review made on every review site and whether it is positive or constructive follow up internally on all feedback. Thank you for your business and again, I am truly sorry for the experience you had with us.
1 réponse par Delta Edmonton-Centre Suite Hotel"Good"
Nice place. Had a great nights sleep.
Always happy to read about a guest enjoying their sleep. Thank you for sharing your experience and for your business. They are both very much appreciated.
1 réponse par Delta Edmonton-Centre Suite HotelCe client n'a pas laissé de commentaire.
By your two star rating I assume we did not live up to expectations. In the future, please provide some specific feedback so that we can action accordingly.
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta Suites - Edmonton"
Again...I was pleased with the hotel
"great stay"
great stay, comfortable room connected to the mall right in the core of downtown.
Thank you for your review and for the five star rating. It is always a pleasure to read comments such as yours. Thank you for your business and I look forward to welcoming you to the hotel again soon.
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta Centre Edmonton"
Good hotel, clean. Parking has to be paid for. Good shopping connected to the hotel.
It is always a pleasure to read reviews such as yours. Primarily because you were able to take advantage of our hotel's close proximity to shopping and other downtown destinations. Thank you for taking the time to share your feedback. It is very much appreciated.
1 réponse par Delta Edmonton-Centre Suite Hotel"Great service"
Stayed at the Delta downtown for a Oilers game. Front staff very helpful. They upgraded us to a suite when we arrived. Great service and will stay again.
I was very pleased to read that you enjoyed your stay with us while in Edmonton to see the Oilers game. I believe they won as well so please come more often! Thank you for taking the time to submit your feedback. It is truly appreciated.
1 réponse par Delta Edmonton-Centre Suite Hotel"Delta Edmonton-Centre Suite Hotel"
Ce client n'a pas laissé de commentaire.
Thank you for the five star rating of your past stay with us
1 réponse par Delta Edmonton-Centre Suite HotelCe client n'a pas laissé de commentaire.
Thank you for the four star rating of your past stay with us.
1 réponse par Delta Edmonton-Centre Suite HotelLes avis et notes fournis sur ce site traduisent les opinions subjectives de nos clients et fournisseurs, et non celles de Hotels.com. Ni Hotels.com ni les parties mentionnant leur avis ne peuvent être tenus responsables de préjudices, de quelque nature que ce soit, résultant des opinions exprimées.
