"Great Location, wait for construction to finish."
When we got there, the floor we were staying on was under construction and every time we went to or left the room, we had to navigate scaffolding building materials, and workers. Customers shouldn't have to walk through an active construction zone. When we brought it up at the desk, the only response was a flippant, "San Francisco seems like it's always […] under construction." Lisez la suiteAvis certifié Hotels.com
"Safe, comfortable, convenient"
Everything was fine. Internet was slow and sometimes dropped. Room a bit small but given the neighborhood of Union Square and the trolley turn around, it's so convenient.Avis certifié Hotels.com
Great hotel and location. Concierge service was superb!Avis certifié Hotels.com
Our first weekend get away as a new couple was amazing. Great place to stay and great service. Very romantic and cozy.Avis certifié Hotels.com
"Great location, looking forward to remodel."
Get away to see Chicago at theatre. First room we got had bath sink that had problem with spout on sink and pop up stopper, carpet looked a little past its time to to replace. Asked for another room and was promptly moved to larger room that was in better shape. Lobby had display of upcoming remodel of room interiors so should be better soon. Great […] service and location as always! Lisez la suiteAvis certifié Hotels.com
"Very small rooms, but amazing location."
The rooms are extremely small for the price. There's barely any room to turn around in the bathroom. However, the location is great. The hotel is old and needs renovation, but they are in the process of getting that done. I'd give this an average rating.Avis certifié Hotels.com
"Had a good stay...."
Great location, cute decor. I would definitely go back!!!!Avis certifié Hotels.com
"Lovely hotel, small beds"
I came with my mother and aunt for the weekend. The hotel is very conveniently located, modern and clean. The staff was very friendly and accomodating. My only complaints were that the beds, while very comfortable, were quite small (I thought the room booked had 2 queens but were definitely 2 doubles) and the room faced a brick wall, with no natural […] light. The lighting in the room was good for evenings but in the morning it was pretty dark in there even with all of the lights on. Lisez la suiteAvis certifié Hotels.com
"Upper eschalon of mediocrity"
Hoping for a luxury boutique hotel for a girls weekend getaway, found the Villa to be a mediocre stay in comparison with other choices in the area. Service was somewhat cold and rude. The guest rooms, which are in the process of being updated, are tired and worn and dark and not at all luxurious.Avis certifié Hotels.com
"unimpressed and disappointing"
Our room was old and the floors creaked when you walked. For what we paid, very unimpressed. We hadnstayed here 3 times before and enjoyed ourselves. this stay was very disappointing.Avis certifié Hotels.com
They do a good job. It is a great place to stay in Union Square. It is very quiet and tucked away from the Hustle and Bustle of the square. On of my favorite places to eat is down stairs. I have stayed there 3 or 4 times. The only complaint I have is the beds run small. I thing the Queen bed is really a Full and, I am not a very big person.Avis certifié Hotels.com
"met my expectation"
it's an old hotel. met my expectations for a 3 star hotel. great location.Avis certifié Hotels.com
"A little gem"
My stay was only one night to attend a business meeting and leave early the next morning. The hotel is very will located and a little gem. I had one of the renovated rooms and it was lovely. A delicious continental breakfast is available from a coffee bar in the lobby. The only word of caution is the bathroom is very small. Well decorated but tiny - […] one person. This is not unusual in SF where older buildings have been renovated but a large person should ask for the largest bath available. I will go back. Lisez la suiteAvis certifié Hotels.com
Comfortable hotel in a very good location. Facility is a bit dated, e.g., the carpet needs to be replaced, but overall a very good value.Avis certifié Hotels.com
"Old but good"
The location is excellent, right in the heart of downtown with easy access to the major attractions. The only drawback is the condition of the rooms. The lobby has been renovated quite nicely, but the room we stayed in was quite cramped, old, lacked any natural light (view was of a narrow rear alley). The hallways also have a musty old smell. Overall, […] however, it is a good home base from which to visit the city. Lisez la suiteAvis certifié Hotels.com
The big plus to this hotel is the location--you can't beat Union Square to be in the center of things. The big minus for me was the room's cleanliness--the shower had a decent amount of hair leftover from the previous room occupant. The room was also a bit dated in terms of decor, but the hotel had signage indicating that it is undergoing renovation. […] Thus, that issue should hopefully resolve itself soon. Lisez la suiteAvis certifié Hotels.com
Rooms were small. Air conditioner didn't work that well. Staff was not the friendliest. Location was great though.Avis certifié Hotels.com
Fabulous service at front desk from young man by the name of Daniel. Great gift of gab, easy rapport, and took care of business. Fine greeting, remembered names, always cheerful and professional putting guests' needs at the forefront of his service. Should be managing soon.Avis certifié Hotels.com
"Awesome location in SF"
We love Villa Florence! Ideal location and the service is friendly. Have stayed there several times. Only disappointment this time was finding out they no longer give out the awesome lotion and soap. We will be back.Avis certifié Hotels.com
"Great Place to stay!"
Excellent service. The front desk staff and conceirge were GREAT! Very helpful and patient! Bathroom counter space is non-exsistent and the chest of drawers was broken, but the room was very comfortable.Avis certifié Hotels.com
"Early checkin PLUS!"
I was extremely satisfied with my stay. Not only were we able to checkin at 9am but the location is perfection. The room was great as well as the rates. I have a new fave telly in sf.Avis certifié Hotels.com
I love to stay at Villa Florence! It is a lovely hotel close to everything. It is clean and comfortable and I have recommended it to all my friends and family.Avis certifié Hotels.com
I was really expecting upscale because I was pretty much sold on the photos. I was very disappointed. Upon checking in, I really felt uneasy because the lady helping was a little rude to say the least. Elevators weren't roomy at all, the hallways smelled of urine & when we entered our room, the smell of a strong odor would not go away. The room was […] very out dated and small, the bed was so uncomfortable and the bathroom walls were dirty, the wall paper was bubbling and just everything about it was just disappointing. I would not book here again. Oh ya the prices for the "snacks" & "drinks", totally over priced. $4 for a candy bar? No thank you Villa Florence. Lisez la suiteAvis certifié Hotels.com
Excellent service! The concierge were absolutely awesome helping us with several questions from restaurant suggestions, finding a notary and directions to various attractions.Avis certifié Hotels.com
Wont stay here again. Room had horrible smell and carpet was wetAvis certifié Hotels.com
"Ready for an update"
The hotel is in an ideal location. The rooms are large and comfortable overall. The bathroom is a huge room, but all the fixtures are small, resulting in a lot of open space.Avis certifié Hotels.com
Excellent service!Avis certifié Hotels.com
"The location is excellent."
The locations is great !!! You are in the center of all site seeing activities. You can walk late at night and enjoy the beauty of the City. The down side, there are a lot of homeless people. The hotel is overpriced. The carpet in the room is worn out.Avis certifié Expedia
We enjoyed our stay there our room was a nice size and everything was great, had some street noise but we didn't mind it as we were right in the middle of thingsAvis certifié Hotels.com
When we checked in we were told that they hold $400 ( I just wish I would have known this as I budget for everything and I don't like surprises) on your card for room damages ( they do release that after you leave if their are no damages)and $20 a day for insendentals ( on the info I printed out it said the charge was $18)that you do not get back. They […] said it was for a car that they have available for guests to use from 7am-9am the car will take you anywhere within a mile of the hotel. We tried to use the car except we were then told that it only runs Monday through Friday and we asked on a Saturday also for the business center and other things ! Other then the holds and insendentals the hotel is very nice with a great location. We really did enjoy our stay! Lisez la suiteAvis certifié Expedia
It was a nice hotel in proximity to Union Square and within walking distance from attractions. The lobby was nice but the rooms were uncomfortable, dingy, and bathrooms were tiny. I felt the rates were extremely high for location based only. The amenities could have been updated. I would probably not stay at this hotel again. It just was not comfortable […] for me or my wallet. Lisez la suiteAvis certifié Hotels.com
"Valet damaged car, now they're denying our claim."
Valet staff ran our car's front bumper into a metal planter in the loading/unloading area, and now they are denying responsibility for the damage and dismissing our claim. Stay away from this hotel.Avis certifié Expedia
Very nice. Clean, nice staff, accommodating. Rooms are a bit small.Avis certifié Expedia
"Nice hotel in thd middle of Union Square"
This is a petty good hotel if you need to be close to Union Square. Older looking but comfortable. The lobby and restaurant are nice and the staff were great. A little spendy for one night but I wanted to be very close to Union Square so it worked out great.Avis certifié Expedia
"Fine, but expensive"
Was pretty much as advertised. Quiet,which is my number one requirement in a hotel.Avis certifié Hotels.com
Great all around. Only thing is to know that when you valet park, it takes 20-35 mins to get the car to you.Avis certifié Hotels.com
"not what it seems"
I was very disappointed with this hotel. forst we waited for 20 min in or car for the valet service. The junior suit is a dump. it was advertised with a view, the view was other hotel rooms, there were not robes or slippers as advertised. I ended up paying $100 extra bucks. from the "fine" print. Then when checking out we waited another 20 min for our […] car. our AC unit in the room dripped water all night long. I will never stay here again, Lisez la suiteAvis certifié Hotels.com
Great location but the rooms were old and our view was a wall two meters away!!Avis certifié Hotels.com
"Faded elegance still charming and comfortable."
Lovely, elegant entrance foyer, two great bars and an excellent restaurant, combined with perfet central location make this an ideal place to stay. Being in the Union sqare area means a lot of the city's history and architecture is within easy walking distance. Staff are helpful and pointed out some iconic restaurants. The cable-car goes directly past […] the hotel and takes you over to the waterfront areas. The room was small but well appointed, and a little noisy at night-not unexpected given the central location. Would definitely stay there again. Lisez la suiteAvis certifié Expedia
"Would stay again."
Friendly staff, old building but very modern inside. No onsite parking, cost $53 to vallet park. I would stay again.Avis certifié Hotels.com
"locqation, location, location"
room was small but clean. bathroom great. bed really comfy. great location. easy to come and go.Avis certifié Hotels.com
"Old World charm & service in the heart of San Fran"
Our original hotel was a total disaster, so we needed to find alternate accommodation fast. Luckily for us we found Villa Florence on Hotels.com A beautiful old hotel, right in the heart of San Francisco. Clean comfortable rooms, comfortable beds, with trolley & bus stops right outside. My only criticism would be the old A/C in the room was very noisy […] & the outlook from our window was of a dark, not too clean back alley. Being so close to everything SF has to offer is a big plus. Lisez la suiteAvis certifié Hotels.com
"Convenient location, nice hotel"
Great, convenient location off of Union Square, if you know what you are getting into - that area of town isn't for everyone. The hotel was very clean with a nice lobby. The restaurants looked good although we didn't try either. I reserved a room with two beds, but they were out of them when I checked in - a roll-up was provided, and that sufficed, […] but wasn't what I paid for, so just be warned. I overhead the clerk telling a customer over the phone that she couldn't guarantee a room with two beds either - I'm not a fan of that policy. Lisez la suiteAvis certifié Hotels.com
"Close to Union Square"
Nice hotel very close to Market Street, Powell for the Cable cars, and Union Square. Very convenient, with friendly staff.Building is a bit old, and so are the rooms, but it's comfortable enough. Only concern is the cost of valet/overnight parking which, at $54/night is a bit expensive.Avis certifié Hotels.com
Fabulous location, close to BART station and Union Square. Staff was pleasant. Room was fine. Only complaint was the wide variation room temperature; the air conditioner would blast cold air while it was running, then let the room get uncomfortably warm until it turned on again. Woke up sweating several times at night.Avis certifié Hotels.com
"Awesome Customer Service"
Great Hotel, Great location, but best of all is the customer service, everyone is so helpful and they'll do anything they can to make your stay the best.Avis certifié Hotels.com
Great location! Valet parking very reasonable compared to other hotels in the area.Avis certifié Hotels.com
"Sister's wedding - close to venue"
I really enjoyed the hotel - it reminds me of a New York Boutique. Kind of Older but very nice and very clean. The staff is very nice and the in-lobby coffee shop is so convenient.Avis certifié Hotels.com
Great location, friendly staff. Smaller rooms, but as expected for an old SF building right downtown. The only issue we had was an extra $100 nightly charge on our debit card for incidentals that we were not told about at check in. The charges were reversed, but it took a few days.Avis certifié Hotels.com
"Great location for shopping"
The hotel is in great location , right next to union square , in the middle of shopping centers areas great for people that love to shop. Hotel service is good. However the AC did not work in our room so it was kinda warm However it was great in general.Avis certifié Hotels.com
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