"Not at all satisfied."
Our stay at the hotel Villa Florence was not at all satisfying. The hotel rooms were very small and the bathroom in our mini suite was very dirty. The walls had black mold on them and they had other filthy smudge on them. Very gross!!! I would not recommend this hotel to anyone. The parking service is $60 per day and is very terrible. Takes an hour […] for your car to be brought to you after you request it. I hope I get a refund for having to stay in rooms with black mold on the walls. Be aware of all this before you decide to stay in this hotel. Lisez la suiteAvis certifié Hotels.com
"Fun in the city"
very happy with the choose of rooms and cost. Location was perfect.Avis certifié Hotels.com
"great location good quality hotel"
excellent location. no rollaway the first night but they accomodated my 7 year old with extra bedding as we were 5 in a room. switched us to a different bigger and better room the next night. kids loved it.Avis certifié Hotels.com
"Comfortable and convenient"
Our room was large relative to our expectations. Although it was somewhat noisy out in the street, we had asked for an interior facing room, and it was very quiet. Staff were helpful and cheerful.Avis certifié Hotels.com
"Little gem in the middle of it all"
This is a charming "boutique" hotel, right on Powell Street so plenty of round the clock action nearby. They have done a nice job with a very old building...the room was very clean, small (as one would expect any time the word "boutique" is in the hotel description) but roomy enough to get around the comfortable king size bed. Our room was on the back […] side of the building, which only has a view of a brick wall about six feet away - but very quiet because of that so we appreciated it. Staff was great, very accommodating. This hotel has all the amenities I need - good service, good location, an excellent restaurant attached, small coffee/cocktail bar in the lobby. Lisez la suiteAvis certifié Hotels.com
The elevators are VERY small and there are only two of them. One broke while we were there and we were staying on the 6th floor! The location is really great for walking around and seeing the sites. The restaurant in the lobby is terrible -- stay away. There are so many great places to eat where the food won't be nearly as expensive and the service […] will be faster. Other than that, the hotel was very clean and the rooms were very well taken care of. Lisez la suiteAvis certifié Hotels.com
We stayed at the Villa Florence and it was a great experience. The hotel is in a great location to shopping and the staff were, by far some of the friendliest staff I've had the pleasure to meet in a long time.Avis certifié Hotels.com
"Need to improve a bit."
My only concern was the room size.We got two rooms.One was a single room that had a king bed it was big and comfortable,but the other room was a double bed size full that made looks the room very small and was hard to walk around,the bathroom in this room was very tinny and difficult to move almost claustrophobic.The worst part was the AC unit,one of […] the switch control was broken and really hard to move.The AC on the room above us was leaking and all the water drops were landing on our window AC unit making a noise that was very hard to sleep with.The carpets on the rooms should be reinforce with more padding since we could hear all the steps and noises coming from the rooms above.Other than that the staff was very friendly and professional.We were in rooms 309 and 320. Lisez la suiteAvis certifié Hotels.com
Great location! Walking distance to many stores and shopping mall. Beds were comfy and room was an adequate size. Bathroom was a bit small. Enjoyed being close to the busy street and it didn't interfere with my sleeping. Staff was friendly and quick check in and out.Avis certifié Hotels.com
"Room Without a View"
Villa Florence is a beautiful boutique hotel, with an incredibly friendly staff. I had the junior suite, which was quite sizable. The bathrooms are tiny, modestly decorated, and very clean. Kuletos, the attached Italian Bistro is EXCELLENT. One Con: The windows look right into other rooms and the view is basically an alley of other rooms. Because of […] that alone, I would say the room was over priced. I had to keep all of the shutters closed at all times to maintain any privacy because you could see others in their rooms plain as day, and vice versa, which was kind of awful. The hotel itself is really convenient to shopping, nightlife, and tourist attractions, with plenty of $$$ self-parking. Lisez la suiteAvis certifié Hotels.com
"A Pleasant Experience"
The hotel is located in Union Square, a lively area with restaurants, shopping and cable car close by. The hotel restaurant, Kuleto's is excellent.Avis certifié Hotels.com
"trying way to hard"
The pictures of the hotel, are somewhat misleading. Its your typical union square hotel smallish rooms, the carpet was stained, fingerprints on the walls.Plus side you have your own bathroom. Most of the staff was helpful except for the woman that checked us in, she was rude and not helpful. You are truly paying for the location, next time we will stay […] somewhere else. Lisez la suiteAvis certifié Hotels.com
"Not worth the money"
The hotel was ok buy not worth the money. The floors were dirty in the room and beds were very uncomfortable. He telephone was broken as well. The atmosphere was great and very close to the trolley and a Starbucks.Avis certifié Hotels.com
"Great location, charming hotel in SF"
The location could not be better, however, if you are driving, and valeting your car, Powell street is a nightmare to leave your car at. It's better to park in local parking garages (cheaper too), and walk to the hotel. The hotel is charming, clean, comfortable, reasonably priced, and has a very nice lobby. It's very close to Chinatown, the cable cars, […] shopping, restaurants, and to the financial district. There is a nice restaurant next to the hotel as well. Lisez la suiteAvis certifié Hotels.com
"Horrible Service from Bell hop"
The hotel was beautiful and the location is perfect however, you may need to reconsider your staff. They're a little slow and not very friendly. Specifically, the bell hop that was on duty about 2:30PM on Saturday June 21 with dark, wavy hair. He was very rude and snarky in the way he spoke to us about taking our bags up to our room. Management should […] definitely have a talk with him. He ruined for my for that reason only. The hotel itself was perfect. Lisez la suiteAvis certifié Hotels.com
Convenient, food there is awesome, breakfast at the coffee bar is nice though the panini was a bit over priced.Avis certifié Hotels.com
Rooms were nice, although ours was extremely "bijoux", and location and common areas were good. The hotel contracts out the valet service. They will only hire one guy and he has to take and retrieve all vehicles by himself. Garage is not onsight, so takes approximately 30 to 40 minutes to get your car. Additionally, if you do not call ahead for the […] car, good luck finding anyone at the desk to help you as he is out getting vehicles. Therefore, if you need a cab, good luck. There is no one at the bell desk. I hailed a cab for one of the guests who told me they had been 40 minutes late for a wedding because they had to wait so long for help. When they are there they tell you walk up the street to another hotel to get a cab. Thank goodness we did that rather than try to wait and drive to the restaurant for dinner. Would never have made our reservation. We had friends from Ohio with us and sitting in a lobby for over 40 is unacceptable. Too many other hotels with valets and garages. Will not stay at this hotel again. Lisez la suiteAvis certifié Hotels.com
"Great Location and Friendly People"
We loved loved loved it!!! Sure, it's an old hotel but the upkeep has been superb! The staff is wonderful, I especially liked the guy at the coffee shop on main floor. Very personable!!! The girls at the register desk were very informative and the valet' guy knew lots of nice places to see! It's perfectly located 1/2 blk from Union Square (with underground […] parking for $36 all day!) The cable cars and buses run up and down the street of Geary and they'll take you to Fisherman's Wharf, Chinatown, North Beach, etc. We plan on staying her next year too!!! It was a fantastic birthday trip!!! Lisez la suiteAvis certifié Hotels.com
"First trip to San Fran"
The hotel was centrally located, right in front of the cable car drop off. Also, if you like to shop, there is a ton of shopping near by. The hotel it self was nice, we got a suite and it was spacious. Only thing that was tiny, was the bathroom. The restaurant they have on the first floor, looked busy at all times. We finally tried it on Sunday morning […] for brunch, and it was not good at all. I can't speak for anything else, but service and brunch was not good. Hotel overall was great. Lisez la suiteAvis certifié Hotels.com
Very nice hotel, super staff, great location!Avis certifié Hotels.com
"Great downtown location"
This is a great location where you can walk to everything. The hotel is clean and roomy. The food was excellent!Avis certifié Hotels.com
The room was perfect. The front desk staff were wonderful.Avis certifié Hotels.com
Excellent location. Clean and well appointed with all the items necessary for business and leisure travel.Avis certifié Hotels.com
Would have been an excellent stay except I got ZERO sleep the entire night. To specific, I was asleep for 30 minutes when a very loud jazz band from a local club woke me up and played for at least 2 hours. Still not back to sleep in the middle of the night, the garbage truck started making the rounds making all kinds of noise. Then early morning, the […] street car started running. And there was a bright light comIng through the drapes all night. So, $275 later after the taxes, fees and $50 parking fee, I got 30 minutes of sleep and was worthless the whole next day. Lisez la suiteAvis certifié Hotels.com
cons - no breakfast, pros - everything elseAvis certifié Hotels.com
"Great location, beautiful hotel."
One night stay. The hotel is beautiful and though it is right on the main street, we did not hear any road noise. The window unit for heat and air was a problem. The button to turn it down was broken and it would not operate well. It also was loud, when it turned on and off all night. The room was large and comfortable otherwise.Avis certifié Expedia
"Very Nice Experience"
Staff was very service oriented very much enjoyed my stayAvis certifié Hotels.com
"room is small, but good location"
the hotel is located at union square, very convenience to shopping, there is place for people to print.Avis certifié Expedia
Hotel staff were friendly and helpful. Hotel is in a nice location.Avis certifié Expedia
Easy access, reasonably priced, considering it is in the heart of downtown SF. It's an older hotel, but refurbished and clean.Avis certifié Expedia
"Solid hotel on Union Square"
Villa Florence is a good hotel located on Union Square. The rooms are clean and comfortable, though as is usual in many boutique San Francisco hotels, rather small for the price. More a place to stay if you don't plan to spend a great deal of time in your room. The hotel staff is friendly and knowledgeable about the area. The hotel restaurant is OK, […] but little more than that. The hallways all have an old musty smell to them, implying it is well past time to clean or replace the carpets. With those caveats in mind, I still would recommend the place and stay there again. Lisez la suiteAvis certifié Expedia
Perfect location. Shopping and restaurants close by. Entertainment in union square.Avis certifié Hotels.com
I stayed only one night, and was out and about most the time but the location was great I found. It's mostly shopping around but easy access to everything. The hotel was beautiful, I felt a little out of place with how fancy it was but my room was small, quaint, and I would say simple but very clean and polished.Avis certifié Hotels.com
"Touring the coast"
My wife and I stayed here for our anniversary. Very nice hotel and really excellent for the money and location. Staff was great and everything was in proper order.Avis certifié Expedia
"Great boutique hotel"
Centrally located in Union Square near cable car station and short walk to trolley car stop. Large number of excellent restaurants in easy walking distance and close to live theater shows. Very comfortable boutique hotel with an accommodating and attentive staff. Will return.Avis certifié Expedia
"Decent hotel close to Union Square and Market st."
This is a decent hotel that is not as epensive as the Nikko but is right around the corner.Avis certifié Expedia
My room was right above the trolley line, so it was loud. I asked for a new room right when I entered as I noticed right away that it was loud. I was assured that the clanging of the bell would stop at 11:00 pm and not start again until 7:00 am, which was correct. However, around 1:00 am, there was something going on with the trolley line, and it sounded […] like steel beams were being dropped from the sky down to the ground. It was very loud. Lisez la suiteAvis certifié Expedia
"Visit for B day"
Great location. Greeted at desk, but employee there at the time was not as enthusiastic or friendly as some have been at this hotel before. Otherwise, all was well.Avis certifié Expedia
"NICE GREAT LOCATION"
GREAT SERVICE, STAFF IS AMAZING VERY ENTUSIASTIC PEOPLE.Avis certifié Expedia
"Good hotel good service"
Was there in may with 2 children . I looked at some others for a little less money , but believe me spend some more ! So you have to sleep in a barn ! Simply good ! The downside is the parking ($50 a night valet)Avis certifié Hotels.com
"Quaint, great location, everything was as expected"
The only con I have is the add on fees and extra %'s added on to EVERY bill from room service to the bar bills, they're labeled "convenience, mandatory employer, and hotel surcharges. I didn't experience any of the fore mentioned. S.F. is a very cool city but the taxes are killing the business'.Avis certifié Expedia
"Great hotel - wonderful staff and location"
Great stay. The staff was friendly, and very attentitive. The room was very clean, well appointed, and comfortable. The location can't be beat.Avis certifié Hotels.com
At first the hotel was hard to find as they dont have a visible sign stating were it is. Once I found it, after walking past it several times, I was impressed with the lobby. It was beautifull and the hotel clerk was very kind. But upon entering my room, I found the television did not work, the putlets were so old and loose I could not plug in my chargers […] for phone or computer, and there were little gnats buzzing around the bathroom. When I checked in I was asked if I would like a quiet room facing the courtyard. Of course this sounded perfect. It was anything but quiet. Seems a few homeless were staying in the alleyway they call a coutryard and spent the entire night yelling at each other. It was incredibaly loud and un nerving as they were just outside my window. Lisez la suiteAvis certifié Hotels.com
Great location but it felt like a hostel, they must have tryed to revamp it but it smells old in the rooms. I couldn't even bring my luggage into my house after staying at villa Florence because the musty smell was so strong it saturated my clothes! The staff was great and the bed comfy but I just couldn't get over the smell!Avis certifié Expedia
"Villa Florence . The best location possible."
My second stay in 16 years. I would go again for a third time.Avis certifié Expedia
"Romantic Rooms in San Francisco"
I lived in San Francisco for a number of years and always enjoyed visiting Villa Florence for the marvelous food at Kuletos and the welcoming lobby cafe. I travel back to the city often for business and am always pleased when I get a chance to stay at Villa Florence. The staff is marvelous- welcoming and attentive. The rooms are always clean and inviting. […] Highly recommended ! Lisez la suiteAvis certifié Hotels.com
"I would not recommend"
This hotel is in desperate need of a facelift. Our first room smelled so bad we had to switch. The staff was very accommodating. The location is great but I would have rather stayed up the street at another hotel.Avis certifié Hotels.com
Besides the fact that they offer free wifi and there are plenty of restaurants and luxury brand stores within walking distance, I would NOT stay here again or recommend this place to anyone. The pictures posted online and on their website are very deceiving. The suite I stayed in had a very dated look, contrary to how the room was portrayed on the hotel's […] website. Additionally, the two elevators were very tiny (albeit the hotel is old), making it a little difficult to go to and from the hotel room. Additionally, when one of my friends and I booked rooms for our trip, we verified on three different occasions prior to our trip that my suite and her room would be connected. Upon check in, the attendant was VERY rude and stated that the rooms were not guaranteed, but he would do his best to see what was available. However, he also stated that he did not know why the people we spoke to would tell us that and that they did not know what they were talking about. Not only is that unprofessional for talking bad about colleagues to hotel guests, but also he did not even bother to apologize on behalf of the supposed miscommunication. Talk about HORRIBLE customer service, especially since they are the main people to represent Villa Florence. The only employees I felt did well at their jobs were two of the older bellhop men and an Asian lady housekeeper on the 5th floor where I stayed. Lisez la suiteAvis certifié Expedia
Avoid room # x02 to x05 as service trucks work a couple of night hours below your window.Avis certifié Hotels.com
"Nice boutique-style hotel, close to the action!"
This is an older but nice hotel, with a good bar and coffee shop on the main floor. WiFi access was the best I have ever experienced in a hotel! Union Square and some great eating places were right outside the door, along with coffee shops and great shopping - plus the hop on hop off buses leave from Union Square and the trolley cars go from the bottom […] of Powell. Despite all of this activity, the room was nice and quiet. Several great places for breakfast in the neighbourhood - the Irish pub around the corner on Geary Street was great - full breakfast for under $10, kids welcome. The hotel only has 2 elevators, but they were efficient. Lisez la suiteAvis certifié Expedia
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