The hotel was as expected. The location is excellent - one block from Union Square and one block from Powell Street BART station. The lobby is comfortable, and the adjacent Kuleto's restaurant is excellent. The front desk personnel was top notch - very friendly and accomodating. The room is small but comfortable. The only complaint was with housekeeping. […] They did not service the room, and were surly when a call was made. Lisez la suiteAvis authentique Hotels.com
"Never booking there again"
We had five people staying a combined nights of 22 nights. On arrival the hotel said that they didn't have the bookings and blamed hotels.com not passing the information over. Trying to get more money? They were already overpriced due to the conference and the fact that it was booked last minute. But denied any knowledge, despite the guys have a copy […] of the booking printed from hotels.com. Eventually after alot of arguing they gave them their rooms. Lisez la suiteAvis authentique Hotels.com
Good location. Muni Transportatiion across the street. Very good service. Restaurant is exceptional. Service way above average. Will stay there again on our next visit.Avis authentique Hotels.com
"Very Nice Hotel!!"
Lovely lobby, room decor is old (expected for building this age) but clean. They are updating rooms now and the pics in the lobby look great. Best attributes are 1) the staff - friendly and helpful, courteous and patient, and 2) the restuarant Kuleto's attached - great food, great bar service and again the staffing is A1+Avis authentique Hotels.com
"For us 5 star with Kuletos next door"
We have stayed before and will continue to return food, service, lovely room and wonder staff close to everythingAvis authentique Hotels.com
"Heart of the City"
Villa Florence is wonderful. Kuleto's Restaurant is great, location is close to transportation and the staff is helpful.Avis authentique Hotels.com
"overcharged frozen stay."
I booked my stay through Hotels.com as I do monthly in San Francisco and when I arrived I stood at the desk with nobody in front of me for 20min while the front desk person helped someone on the phone. A friend was with me so I asked to get a King instead of a Queen and the gentleman said sure we are not near full but $25 additional dollars which I […] said was fine. The we get to the room and the heat would not start. I called the front desk and they said they would send up a engineer. I called back and cancelled the service call because the fan kicked on only to find out the heat never did start and so we froze all night because I did not want to have someone up working on the heat in the middle of the night. I find it hard to believe this was the first night it was issue. I will select a different hotel for next month and would not recommend to anyone else. Much nicer hotels and better service for the same rate in Union Square Lisez la suiteAvis authentique Hotels.com
to much money for a little room, the windows was not clean, the heater was direct on the bed I was sick, and the room was not ready 3pm....Avis authentique Hotels.com
"New Years Stay"
The Junior suite was adequate:however it would have been much more convenient if there was a door between suite and living area. Bathroom is small....Ok for one night! Will check out the newly remodeled rooms if we return.Avis authentique Hotels.com
We have stayed here several times over many years. This is my favorite place to stay in SF.Avis authentique Hotels.com
"Centric hotel stay in SanFran."
Great location, hotel Is Nice but it lacks from some of the amenities of bigger chains. Kulettos restaurant it looks old and dirty, time to renovate.overall a good stay, the staff is pretty attentive. Oh, don't bring a car, the valet option is very expensive, if you do, find one of the many parking options in the neighborhood still costly but not as […] expensive as the hotel option. Lisez la suiteAvis authentique Hotels.com
Bathroom sink would not drain. Complaint to front desk was not effectiveAvis authentique Hotels.com
"Bring your hot water bottle, sleeping bag and parka"
The room was freezing cold and the only source of "heat" was a combo air-conditioner/heater on the wall. Even on the highest heat setting, which we turned on as soon as we arrived at 4 pm and left on continuously, the room was absolutely freezing. The air blowing out of the heater was cool. I slept extremely poorly. It was also cheaply decorated and […] not the luxurious room I had been expecting based upon the pictures and write up. Being in the midst of downtown San Francisco was fun, but also extremely noisy and dirty, with feces and vomit on the streets, etc. Their parking policy is also pretty insane--they only have a curb for two cars out front and if that is full, you have to circle in the heart of downtown, frantically hoping for one of the cars to leave. The cost of keeping your car is $58 a day...otherwise you can park at another lot for a little cheaper and roll your luggage over the dirty sidewalks to get there...:) I would not come back. Better to stay farther away and take the Bart into downtown. Lisez la suiteAvis authentique Hotels.com
"Two day stay"
Nice little room. Good value. Bathrooms small great location.Avis authentique Hotels.com
"small yet sweet"
beds were very small, room quite compactAvis authentique Hotels.com
"Good Location But Needs Updating"
Good service but small dated room for the price. Air conditioner unit let cold air in from outside eve though it want on.Avis authentique Hotels.com
"Annual Dec 22nd trip!"
Love staying here. After the renovations are completed it'll be even better!!! The staff is wonderful!!Avis authentique Hotels.com
"Crazy loud but nice."
Love this hotel! Unbelieveable location and service by the staff! Just make sure you get the rooms on the interior and not on the outside with a view or over a street. Cause its like the windows are made of paper and the sound from the street is insanely loud at almost all hours. I'm a deep sleeper and it was annoying. I told them about this 20 years […] ago and they've done nothing about it. Still love the place and will go back. They're scheduled to renovate the rooms in 2015, so I hope they put in some new windows as well. Lisez la suiteAvis authentique Hotels.com
"Don't stay here"
This is the worst hotel I have ever stayed inAvis authentique Hotels.com
The hotel is about to go through a renovation. The noise at night was terrible and kept us up. There were several broken pieces of furniture in our room. The location was ideal though. The staff was very nice and the room was very clean.Avis authentique Hotels.com
"Well worth it."
My fiancé and I very much enjoyed this hotel. I most definitely would have given this hotel a perfect rating had it not been for the noise from the street. Although this is not something that the hotel can help, it was still an issue. Earplugs greatly helped, though and everything else about the hotel was exceptional. I would definitely recommend this […] hotel and plan on staying there again. I'm just hoping I can get a room not located on the street. Lisez la suiteAvis authentique Hotels.com
"Union Square Hotel. Heart of SF's premier shoppin."
Unfortunate timing as there was a protest in the square that made driving to hotel impossible. We had to park in a parking facility 6 blocks from the hotel.Avis authentique Expedia
fantastic place. staffs are friendly. parking space is limited.Avis authentique Expedia
The idea of boutique hotel sounded good. Conveniently located on Powell, close to everything. Nice lobby, the neighboring restaurant Kuletos is outstanding. Then you get to your room. My junior "suite" was old, tired, and not all the clean it appeared. The single glazed bathroom window wouldn't close completely and I had to put a towel on the sill to […] keep out the cold. The ancient air conditioner would not blow any heat at all. There are picture around showing their room upgrades coming soon. But if they don't put in new double glazed windows to keep out the street noise stay away. Very disappointed. Lisez la suiteAvis authentique Expedia
"Another enjoyable stay."
This is my third visit. Hotel needs a little bit of tender loving care - but will soon be undergoing renovations, which will brighten it up enormously.Avis authentique Expedia
"Great Little Boutique Hotel In Union Square"
Nice, clean and cute hotel in the middle of Union Square. Stayed twice in a week. Got an old-European charm to it. Famous Kuleto's downstairs for outstanding Italian.Avis authentique Expedia
"Stay at Villa Florence"
A little noisy on O'Ferrell street side but rest of hotel made up for it.Avis authentique Hotels.com
"Really cool hotel. The best location in town"
We got upgraded to a suite on arrival. The hotel rooms are a little dated but they are really clean and the hotel location is just the best ever. The hotel is going to be renovated in 2015 and this will only further improve it. The staff are super friendlyAvis authentique Expedia
"Overall it was great. Great location."
When we arrived, probably about 45 minutes prior to check-in, the room was not yet ready. It was supposed to be ready by 3:00. We were limited on time since we only had one night at the hotel. The room was not ready until about 3:30. This is not a long wait. However, there should not have been any wait. Also unfortunately, but out of hotels hands, […] there was bad weather the following day and the hotel lost power. That was a bummer as we would have preferred to stay right there and enjoy breakfast, coffee etc. Had to get ready early so we could go elsewhere to find breakfast. I know this was an inconvenience for all of the hotel staff too. My itinerary said valet parking was $54.00. Ended up being $58.00 plus a $8.00 service tax etc. So parking was a little more than I had expected, however, not having to worry about it was a very big plus. Lisez la suiteAvis authentique Expedia
Hotel lost power and doesn't have any back up generators. They handed out glow sticks which was all the light available. The shower was cold because the water heater wasn't working. And they hotel only compensated by taking $20 off the stay.Avis authentique Expedia
"Cancelled my reservation!"
I have stayed here many many times for business. Most recently, I had a reservation paid for in full through Hotels.com. I was not able to stay the first night and when I arrived the second night, they had cancelled my entire reservation leaving me with no where to stay. The front desk manager was completely rude and unwilling to listen or help. I'm […] never staying here again. Lisez la suiteAvis authentique Hotels.com
Although this hotel's location is within walking distance of Union Square, it is a older hotel with small rooms with no views and overpriced. Bathrooms are very small and have no fan. Taking a shower requires opening the window which is dangerously close to the neighboring room and therefore severely lacking in privacy.Avis authentique Expedia
"Nice hotel in a great location"
Nice hotel in a great location. Rooms are being renovated, but unfortunately our room had not been. No view from the windows. Room was clean just old with wires hanging off the base boards. The bathroom was very clean and appeared to be renovated.Avis authentique Hotels.com
"Nice hotel right next to Union Square"
This wonderful boutique hotel was perfect. Right next to shopping, restaurants, Cable Car and other public transportation. Staff was very friendly and helpful. I would definitely stay again.Avis authentique Expedia
The hotel is in a great location by Union Square. The second you walk in the door, you feel welcome...my only complaint...parking is a ripoff...$54.00.....but, it is San Francisco!!! Great restaurant downstairs....great spot! A few of us stayed there after our company holiday party and we all loved it! This is not my first stay there....it's great!Avis authentique Hotels.com
"Stayed in SFO for first time."
City is quite nice, has a familiar character about it. The food and areas near fishermans wharf were fantastic, however my Alcatraz tour was cancelled so I caught a small taxi tour for 30min. Very entertaining and provided a good insight into the main attractions. Would have loved to visit Forbes Restaurant, however others nearby were very good. Villa […] Florence was a clean hotel, rooms small without being crowded. Some works were beginning which had a minor affect during my stay. Staff were all very helpful. Lisez la suiteAvis authentique Expedia
We loved the old world Italian feeling of the hotel - no cookie-cutter modern glitz. We stayed 2 nights. First night, noisy outside - not from the cable car or people but from bottle recycling/dumping going on until 2:30 am. Second night all was quiet. Location of the hotel could not be more practical - perfect for visitors walking or taking public […] transport. Cable car ride to Ghiradelli Square area is lots of fun. The hotel is undergoing renovation which is apparent, so we hope it will turn into just another modern look. Our room was very comfortable and spacious.The service from one agent at the front desk was quite brusk, but the others were friendly and helpful. Fantastic restaurant on site (Kuletos) - don't miss that! There's an efficient caffe in the lobby if you have to wait for some reason or just for a quick Italian style breakfast. Overall, I would go back without hesitation. Lisez la suiteAvis authentique Hotels.com
"Walking distance to all shopping centers"
Overall very good and close to the Bart which took us straight to the airportAvis authentique Expedia
"Nice place to stay"
It was in a great location and very close to everything. We had an issue with our room and a smell but they moved us to a bigger and better room with a view of the streets. The staff was very helpful. The rooms on the streets are loud but all the hotels are like that. It is a busy city.Avis authentique Expedia
Have stayed there many times and always enjoy it. Bet location in town for the price and the restaurant is always fabulous. I am excited to see the whole facility being redecorated and revitalized. Will definitely stay there again.Avis authentique Expedia
"POTENTIALLY A GREAT CHOICE RIGHT NEAR UNION SQUARE"
$100+ LESS THAN OTHER UNION SQUARE HOTELS! BUT.... THE HOTEL WAS DIFFICULT TO FIND SINCE THE ADDRESS WAS ON A DIFFERENT STREET THAN THE ENTRANCE. THEN IT WAS STILL DIFFICULT TO FIND THE FRONT DOOR. WHAT'S WRONG WITH PUTTING SOME SIGNAGE AT THE SIDEWALK LEVEL WHERE IT CAN BE SEEN? THE ROOM WAS NICE. GOOD BED. BUT 2 WALLS OF POWER (THE IMPORTANT ONES! […] BED LIGHTS, CLOCK, TV AND DESK) AND THE BATH WATER HAD BEEN SHUT OFF DURING THE NIGHT! (THEY WERE REMODELLING OR SO THE SIGNAGE DOWN THE HALL SAID....) THEY DID GIVE ME A LOANER ROOM TO SHOWER IN HOWEVER AFTER I HAD PACKED TO LEAVE. I'D PROBABLY GIVE THEM ANOTHER CHANCE IF THEY PROMISED ME THAT THEY WOULD LEAVE THE ELECTRICITY AND WATER ON! Lisez la suiteAvis authentique Expedia
Enjoyed street view of Powell st. and the protesters while sipping Moscow Mules.Avis authentique Expedia
"Annual Black Friday mother daughter trip"
Wonderful location, staff very attentive and we were able to get our room three hours earlier than anticipated. Room was spacious and quiet. Would definitely stay here again.Avis authentique Expedia
"walking distance to all stores. Very convenient."
We choose to have rm near the st. And my husband love watching people walking busy shopping. When we go shopping, we can always go back to our hotel and bring all our shopping bags then out again. Love it❤️Avis authentique Expedia
"Lovely hotel on Union Square."
Great Kuletos restaurant adjacent to hotel . Very festive in a central location.Avis authentique Expedia
Great location for access to San Francisco. Hotel is about to be renovated so condition will improve. Great service.Avis authentique Hotels.com
"Villa Florence review"
right in the heart of Union Square, room was a bit noisy as it was Thanksgiving weekend. Maid knocked on my door at 8:00 am for some reason, I hate that! This hotel will be undergoing a massive remodel soon. The hallways had that old smell and needs an update badly.Avis authentique Hotels.com
Great location, clean and surprisingly quiet, good serviceAvis authentique Expedia
This hotel is perfectly located... literally perfect... if you want to be in Union Square. The hotel is in the process of remodel I believe and once that happens it will be stunning. The lobby is wonderful. The rooms were comfortable but quite outdated and a little smelly from age... the bathroom was tiny...but overall the room rate was great and certainly […] worth it. We would stay here again for the value and location. Lisez la suiteAvis authentique Hotels.com
"Convenient and Wonderful Service"
The hotel was located just a few steps from Union Square and the cable car pick up station. Very convenient! Hotel guests bent over backward to make our stay pleasant. They are undergoing some renovations. Room itself was very dusty and rundown. For the location and view I would stay there again!Avis authentique Hotels.com
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