Hotel Istana Kuala Lumpur City Center - Kuala Lumpur

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super hôtel super accueil situé au milieu de deux place importante on peut tout faire à pied les chambres sont spacieuse je le recommande

Hotel d'un très bon standing très bien situé. Proche des tours Petronas, environ 10/15 minutes à pied. Vu sur les tours depuis certaines chambres. Petit déjeuner sous forme de buffet avec un énorme choix et de bonne qualité! Je ne peux que vous conseiller de séjourner à l'hôtel Istana. Accueil très chaleureux.

hôtel agréable les gens de l'accueil très sympathiques beaucoup de possibilité d'activités piscine, salle de gym, etc

superbe hotel,bien situé a 5 min de bukit bintang,personnel compétent et trés accueillant,prix trés interressant.

bonne situation, hall sympathique. Attention, caution à laisser à l'accueil en liquide

Hotel accuillant et très bien situé. A pieds, on peut accéder directement au centre de l'animation de Kuala Lumpur. Le petit déjeuner sous forme de buffet est très bien avec un très grand choix. J'y reséjournerai lors de mon prochain passage.

Rien a redire sur l'hôtel. Tout était parfait

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L'hôtel est luxueux avec une bonne qualité de service. Il se trouve au centre de Kuala Lumpur à côté de la plupart des centres commerciaux.

idealement situé entre les tours petronas et les centres commerciaux , a deux pas d une foule de resto et des gargottes de rue ( proche du bb plazza ) , ou l on mange local tres bien , service absolument irreprochable , le concierge est la pour satisfaire toute nos demandes , (il s est chargé de recuperer nos baggages perdus a dubai ) , la reception […] nous a trouvé tout ce dont nous avions besoin pour la toilette au milieu de la nuit , (rasoir , dentifrice ect ) breakfast gargantuesque , et de qualité , ( les croissant sont meilleurs que chez paul )piscine agreable , yable a l ext pour breakfast , salle de sport moderne , sauna hammam jaccuzzi , chambre spacieuse , peignoir en eponge , salle de bains marbre , calme lounge agreable un hotel qui vaut amplement le shangri la ou le mandarin je vous le conseille Lisez la suite

This was only a 2 night stay but we utilised some of the hotel facilities. The hotel location was outstanding, 15 minutes walk to the Petronas Towers, 5 minutes to the nightlife and if shopping is your thing then 2 minutes to the shops. The room we had was a club room which came with a lounge and second loo. Way beyond our requirements. The actual room […] was a great size although a CRT TV was a bit old-fashioned. The bathroom had a bath and an excellent shower and the cleanliness of the whole facility was great. The staff were exceptionally friendly and the concierge had a good knowledge of what was where. Overall, the Istana is thoroughly recommended. Lisez la suite

Hotel is close to shops both Pavillion and Petronas towers shopping centre are within walking distance. Hotel staff are friendly and helpful. Highly recommend this hotel.

W e enjoyed our stay at the Istana. It was clean and room was spacious although bathroom was a little dated. There was a great outdoor pool. The hotel was close to the monorail and good shopping.

Very rude reception staff not friendly we were supposed to have free breakfast at reception they said breakfast is not included if we have it we have to pay for it or it will be deducted from our credit card very old tv in the room not clear pictures very very bad never ever again

Probably the cheapest 5 star hotels around KL. But if you're expecting 5 star treatment, you'll be quite disappointed. We had to wait almost an hour to have someone come fix our safe box, and some channels on the TV were fuzzy (not LCD). Overall for the price we paid, it was ok.

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Chose this hotel for overall value after assessing reports on various hotels in KL. Situated virtually half way between KLCC twin towers and Bukit Bingtang shopping & nightlife and only a short walk to either as well as being directly opposite the monorail station makes it an ideal base to explore KL. Comfort, facilities and staff well up to standard […] for this type of hotel. Lisez la suite

We spent 5 nights at this hotel. Staff are super polite and pleasant. Room a good size. Supplies of coffee and tea minimal - have to request every day. TV old fashioned with minimal channels; Vision Four channels are a joke with constant repeats. Internet outrageously expensive - free WiFi in the lobby is a must in today's modern technology. Check-in […] and check-out smooth and quick. Will stay there again when there is a "sale" on again. Lisez la suite

Great service at the Club Lounge!

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Throughout our stay at the Hotel Istana we were very impressed with the positive attitude of all staff. The room was quite spacious and the bathroom was the best we had encountered on our holiday. The breakfast was pretty impressive with a wide range of options for all cultures. Overall, we were very happy and will look to return to this venue on our […] next trip to Kuala Lumpur. Lisez la suite

Very helpful staff,good facilities and convenient location However the cleanliness of the Bathroom Floor Tiles and Bathroom Wall Tiles was poor

Nice hotel. Warm staff. Needs to upgrade the rooms. Lobby pretty nice.

We stayed here for 4 nights. It was a very comfortable hotel. The staff were very pleasant & friendly. It was in a great location close to main attractions & shopping centres. The lobby & restaurants were fantastic. The food was varied & delicious. The only problem we had was when we checked in, we went up to our room only to be informed by "the man […] in the room" that it was not ready for entry as it had problems with the phone lines. We then had to go back downstairs and get another room allocated. Not a major issue, but not something that you would expect from a 5* hotel. The hotel is currently renovating the rooms floor by floor. We had a room that needed an update but was by no means shabby. All up a very good spot to stay. Lisez la suite

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Always happy to be in Istana. warm welcomes all the time.

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very nice hotel nice pool nice dinning areas one of the best hotel iv stay at

We spent our first two nights i Malaysia here and we enjoyed every second, even though it gets some time to get used to the Aircon :) we stayed in one of the clubsuites and had exellent service. Our kids loved the breakfast buffé and the pool.

The staff were very friendly and helpful from the moment we checked in to the moment we left. Our fridge was not cold enough so within 10 mins they bought up a new fridge and as we didn't want mini bar they would deliver ice with 5 mins of me asking. We enjoyed our stay at this hotel as it right opposite the monorail so we were able to get anywhere […] very easily. Everything was very handy, shopping, restaurants, sights.... Lisez la suite

I lost my lingerie in the room. The manager promised to get back to me. But till today he didn't reply, poor service from him

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Ce client n'a pas laissé de commentaire.

Hotel Istana is the most value-for-money hotel in KL. Its location is excellent (just 2 blocks away from Pavilion, and a 5-min stroll to Bukit Bintang; the monorail station is just opposite the hotel). Room is relatively large and it comes with a decent bathtub. There's a lounge and restaurants within the hotel if you are too lazy to go out. However, […] our stay is tainted by the receptionist's refusal to extend our stay at the hotel, strangely rooms are available. Nevertheless, this hotel is highly recommended and we will go back again on our next trip. Lisez la suite

The room has a very nice and spacious bathroom. The location is very central as well. I can walk to nearby shopping centres, food street and other areas of interest easily.

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A pity the beds were too hard, my whole body was slowly hurting all over after a few days. Maybe it is an asian preference, but otherwise a very nice hotel. Good buffet breakfast and clean.

We stayed at the Istana with our 11 month old for 5 nights. We booked a club room as we got a good deal. The service was fantastic. The room was clean, although we got a twin room (when we requested a king - which was rectified and changed the next day). The cot was wooden and very sturdy, even for our very active child. Tea and coffee were complimentary […] in the club lounge most times of the day (unless it was a meal time of course). They had a fantastic cocktail snacks before dinner. The staff were very helpful and very obliging. Can say that we really enjoyed our stay. It is very close to the golden triangle (within walking distance) and the monorail is almost across the road (little walk across the road). Lots of shops and malls within walking distance. Petronas towers and KL towers close by. Walking distance to KL towers and free minibus at various times from hotel to Petronas towers (although you can walk). I would highly recommend this hotel. Lisez la suite

This hotel is regularly described as a five-star accomodation, and upon arrival in the truly spectacular high-ceilinged marble lobby (which befits the name "Istana," or "palace") you would be forgiven for assuming it would be. However, the rooms are simply not up to the same standard as the common areas. My room was large, strangely laid-out, and very […] sparsely furnished, with noticeable wear on the carpets, upholstery, and bathroom fixtures. It wasn't bad, but it was clearly showing its age, and it was nothing like as luxurious as I expect from a five-star hotel. Carpets in the halls, as well, were worn and dated. Finally, the cleaning service, while certainly daily, didn't pay the same kind of attention to detail that I expect in a high-end hotel. Of couse, the room rates were also much more affordable than a five-star hotel's would be, so this may explain some of the shortcomings. The staff were extremely gracious, the breakfast buffet was palatable although not all that fancy, and the common areas, once again, were beautiful. But until the rooms get a full remodel this will be nothing more than a 3.5 star hotel with a better-than-average-looking lobby. Lisez la suite

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If you have kids with you and you need great service and support, they are one of the top best in the world.

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Hotel Istana is a great family friendly hotel. The club suites are nice and roomy and the club lounge is fantastic. The only down point is the rooms are a little dated. Other than that our stay was fantastic and the staff can't do enough to help you. The location is perfect as the mono rail is around the corner and the large shopping centres are in […] walking distance. Lisez la suite

excellent hotel to stay,great staff,good food ,fanatic location , this hotel made our stay in KL one to be remembered.would recommend to any one

Booked and prepaid 2 non-smoking rooms some time ago. On arrival, one room was satisfactory, the other was on a smoking floor. Ultimately allocated a small rear room with view of a brick wall, by a very disinterested receptionist. Criteria for selection was location and a pool.The pool was green and 'murky' for all of our stay and mostly closed. Carpets […] were worn and stained and overall the hotel is in need of total refurbishment. Could certainly not grade the Istana above a 3 star rating. Lisez la suite

Great Hotel, clean, friendly staff, very helpful. Delicious breakfast, great location, accommodates family of 4. Would stay there again.

nice and good hotel 3 min from bukit bintang.