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""Avis d'un client Hotels.com envoyé le 7 mai 2012
PLUTOT SATISFAITE DANS L ENSEMBLE,LE LOBBY ,LA TERRASSE ,SONT TRES AGREABLES,MAIS LE PETIT DEJEUNER EST SOMMAIRE ,PAS DE COFFRE FORT DANS LA CHAMBRE,TV TUBE CATHODIQUE ET C 'EST LA QUE L ON COMPREND QU'IL EST LOIN D ETRE MODERNE ,LE MOBILIER EST UN PEU USAGER,MAIS LE GROS POINT NEGATIF C'EST QU'IL SE TROUVE ASSEZ LOIN DE LA MER,VU QU'AUX A BORDS DE LA PLAGE C'EST PARCMETRES ET C'EST PAS DONNE JE CHERCHAIS UN HOTEL PROCHE DE LA PLAGE SANS PRENDRE DE VOITURE;A L'ACCEUIL ILS M'AVAIENT ANNONCE 15mn A PIEDS MAIS EN FAIT C'EST LE DOUBLE;PAR CONTRE JE REGRETTE PAS LE COIN PARCEQUE HERMOSA ET MANHATTAN BEACH ,C'EST MAGIQUE,C'EST UN AUTRE LOS ANGELES.JE VOUS CONSEILLE A TOUS DE LOUER UN VELO(DEVANT LA PLAGE D HERMOSA) ET DE LONGER LOCEAN PACIFIQUE;SINON LE PERSONNEL EST TRES SYMPATIQUE NOUS AVONS MEME EU NOTRE CHAMBRE A 11H CAR DISPO ,C'EST SUFFISAMENT RARE AUX USA SURTOUT PDT LES VACANCES SCOLAIRES POUR ETRE SIGNALE
"petit dejeuner copieux et proximité des sites"Avis d'un client Hotels.com envoyé le 7 mai 2012
Très bon accueil des propriétaires et chambres spacieuses avec espace cuisine. Parking gratuit. Proche des commodités et du walk of fame.
"Au cœur d'Hollywood"Avis d'un client Hotels.com envoyé le 5 mai 2012
Hôtel très bien situé pour visiter Hollywood ,parking gratuit,connection internet moyenne dans les chambres meme si elle est gratuite,petit dejeuner compris et copieux,un frigo mais pas de coffre fort.Personnel très sympathique le seul bémol c'est que même les chambres non fumeur sentent le tabac froid sinon dans l ensemble séjours agréable pour 2 à 3 nuits maximum,ah oui petite piscine pour se détendre et ça aussi c'est toujours agréable .
"Emplacement idéal à Hollywood"Avis d'un client Hotels.com envoyé le 5 mai 2012
Très bon compromis: qualité/prix, emplacement idéal à 1minutes à pied du Kodak Theatre et à la fois dans une rue calme. Jardin sur le toit très bien aménagé, piscine agréable, petit déjeuner délicieux (mention spéciale aux muffin), chambre grande avec cuisine, parking fermé - Bref ravis de notre séjour (4nuits). Les petits bémols: murs fins car vieux bâtiment et penser à demander une chambre sur cour et pas sur rue (c est quand même Hollywood Boulevard dont on parle : y a de la vie!!). C'était très bien!! Vraiment
"Hotel à deux pas du métro"Avis d'un client Hotels.com envoyé le 4 mai 2012
Hotel classique au niveau des chambres. Parking assez grand. Bon avantage sur le placement à 2 minutes à pied du métro et à 5 minutes en voiture d'Hollywood Signs, des étoiles d'Hollywood Blvd, 15 minutes d'Universal Studios, de Sunset Strip, 30 minutes sans bouchon de Venice Beach et Santa Monica. Méfiance tout de même dans le secteur de l'hotel à la tombée de la nuit mais c'est pas non plus Bagdad...
Situation
L'établissement Comfort Inn - near Downey Studios se trouve au cœur de Downey, à proximité de The Bicycle Casino, Los Cerritos Shopping Center et Cerritos Center for Performing Arts. Knott's Berry Farm et Los Angeles Memorial Coliseum comptent également parmi les sites touristiques de la région.
Caractéristiques de l'établissement
Le petit déjeuner est offert. Outre une baignoire spa et un personnel multilingue, l'établissement Comfort Inn - near Downey Studios inclut une laverie. L'accès à Internet haut débit par Wi-Fi est gratuit dans les espaces communs. L'établissement propose le café dans le hall, un service de nettoyage à sec et un parking. Le parking de l'établissement est gratuit.
Chambres
Les 40 chambres de l'établissement Comfort Inn - near Downey Studios sont climatisées et comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et des journaux gratuits. Les lits sont dotés de matelas à oreiller incorporé. L'accès à Internet haut débit par Wi-Fi est gratuit. un téléviseur à écran plat 27 pouces donne accès aux chaînes thématiques par le câble et des chaînes cinéma gratuites. Toutes les chambres possèdent un bureau et un téléphone ; les clients peuvent passer des appels locaux gratuitement (sous réserve de certaines restrictions). Les salles de bain comptent un ensemble douche/baignoire, un sèche-cheveux et des articles de toilette gratuits.
Enfin, un micro-ondes, un réfrigérateur et une cafetière/bouilloire à thé sont à la disposition des clients dans les chambres. Les chambres ont également un fer à repasser/planche à repasser et des fenêtres ouvrantes. De plus, un service de ménage est proposé (quotidiennement). D'autres prestations sont disponibles sur demande, notamment un service de réveil par téléphone. Toutes les chambres ont été rénovées en février 2007.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Etablissement vert/durable - Certification de degré 3
Cet établissement participe au programme de certification suivant : California Green Lodging Program. Cette évaluation de degré 3 permet de mesurer l'impact de l'établissement sur un ou plusieurs des éléments suivants : l'environnement, la communauté, l'héritage culturel, l'économie locale. Les pratiques touristiques durables de cet établissement ont été évaluées de façon objective par un vérificateur extérieur à ce programme de certification.
Le petit déjeuner (continental) est offert gracieusement aux clients.
Les activités de loisirs répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, ou bien à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Very Nice. Good breakfast. Personell extremely helpful and friendly.
Ce client n'a pas laissé de commentaire.
The hotel Mgr Johnathan was very nice. I was there to visit a sick relative and the hotel was decent and not too far from hospital
"Too noisy"
The busy street out front is very loud, and kept us up at night. It sounded like we had the windows open, but they obviously weren't.
pillows were uncomfortable
Ce client n'a pas laissé de commentaire.
"Enjoyed our stay!"
We enjoyed the stay here. The room was nice and big and the breakfast was ok. The only thing that we didn't like was the house keeping is done very late. We left to go shopping at 10am and returned at 12pm and our room had not been done.
"The Comfort Inn in Downey - small but decent"
The staff was very friendly and helpful. A decent breakfast - more than just continental. The make your own waffles were better than some I've had. The hotel was small, and our room was right on the busy street and a bit noisy. When we asked to change rooms, they said they were full, although there were hardly any cars in the lot. The tiny swimming […] pool against the parking lot fence was hilarious. Still, a good value for what we paid. Lisez la suite
I really feel Comfort during my stay in this hotel.
"Our overnight weekend"
We enjoyed the motel the room was very nice and clean. The bed was very comfortable. Parking was good. And loved being near the mall and stores. Breakfast was great. Able to make your own waffles, beagles, eggs and more. We really enjoyed it and would stay there again. Front desk was very friendly during check in and out.
"Help needed!"
Our stay was due to price and convience for an unexpected trip. The site could have a higher rating if it were not for the traffic noise, people arguing in the hallways at all hours of the night with no help from the management to stop it. When told of an injury to the forehead because of the shower head falling, we were told the manager would be told […] about it. Several motels in the area are questionable and this one is clean. Don't know if we would stay there again because we could NOT sleep! This proves price is not the only thing to consider when booking. Lisez la suite
"Real nice place,,Great area"
This Hotel was in a Quite neighborhood with banks and a Shopping mall all within walking distance. Also Downey Ca has access to 4 freeways that surround the city. i'll be back for sure Hotel itself was clean fresh and helpful staff!
"Very Nice place"
Everything was great but except, when my wife took a shower i went next and no hot water. This is the first for me that a hotel runs out of hot water !
"Unpleasant Surprise"
So I booked my reservation for the Comfort Inn at ease as I have stayed in other Comfort Inn hotels elsewhere. When I was booking, it showed new type of rooms saying there were flat screen TV's in the room and all. The outdoor pictures were with palm trees and looked like a safe and decent place to stay...very deceiving. When I arrived there were people […] arguing outside in the parking lot. I was embarrassed because I had my fiance and her family with me. I ignored it and went to the office. The hallways were dark and a lot of exposed piping with cats running around. When I walked in I asked to see the room. It was an asian man who helped me whose name started with an "M". He insisted to see my credit card first and I said "No, first I'd like to see the room." He replied, "Don't worry about the rooms, they're nice, let me have your credit card." And again I refused and he angrily took me up to the rooms I booked. The smell was overwhelming. The ceiling had water damage spots and had folds from poor maintenance. No flat screens! The bathroom was decent but again...the smell in a "non-smoking" room, this bad...? I went back into the lobby and said I wanted to cancel my reservation. He said "you can't do anything, you already paid through hotels.com so you might as well stay at least one night" I refused and he slammed his hands on the counter. UNBELIEVABLE! I left and disputed my transaction with the credit card company. DO NOT EVER STAY IN THIS "HOTEL" Lisez la suite
Ce client n'a pas laissé de commentaire.
nice area,very helpful staff,nice breakfest,but pool very small,room had ants near the sink,staff treated the room but they came back
"Good location for the price"
Good safe location. Easy to find and very close to the mall and freeways.
Ce client n'a pas laissé de commentaire.
"Downey Comfort Inn- Excellent Breakfast"
Downey Inn is located close to malls and fast food; knowledgeable and accommodating front desk (brought and extra chair to room); excellent and varied breakfast including hard-boiled eggs, fresh waffles, cereals, toast, etc. Great stay.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Almost but not quite"
The lobby and the desk help are fine, including the nice continental breakfast. and Wall Street Journals. The only real complaints I have are with the sink vanity area lights and counter, which are very dated and dirty looking even though they are clean,and the carpet is yucky.. I was moved twice the second night because the lights didn't work in my […] bathroom when I came back and the heater didn't work in the second rooom. The grounds and elevator are clean and the parking lot feels safe despite its close proximity to the street. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Not the friendliest staff"
The cleaning staff left their cart in front of our hotel room door, and when we moved it; they moved it back, the cart remained there for at least 2 hours, how long does it take to clean one room? Guess that is why there were no rooms available when we tried to check in a bit early. All of the staff, seemed like we were intruding and not just with us, […] I saw the interaction with others, they are not "rude" just not friendly. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Decent hotel if renting car - Good Neighborhood"
We stayed in the last week of Feb'10 at this hotel. Very decent hotel, if staying with family, nice neighbourhood, in front of the mall. Staff was very courteous and helpful. Decent B'fast. I would stay here again, especially given the price or the bang for the buck! The only thing is that the hotel could use a new carpet to lighten up the rooms, and […] some new shower faucets! Lisez la suite
"clean, comfortable, and very polite"
Very satisfied. Other rooms comparable have been twice the price. Good neighborhood, diners, etc.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Comfort Inn Downey"
The room was clean, and the bed was comfortable. The main complaint I have is that the TV did not work properly. The volume would go in and out, there would be no sound at all at times. The staff was not very friendly so I did not feel comfortable telling them about the TV. I would probably not stay at this hotel again.
Ce client n'a pas laissé de commentaire.
"Comfort Inn-Downey, Ca."
Our stay was pleasant and our room newly remodeled and clean. Morning front desk personnel were friendly and very helpful. Breakfast area was small; but, clean and well stocked. Although off a very busy street, the road noise was suprisingly limited and we will use this property the next time we are in the area.
"Comfort Inn - Downey"
Our stay at the Comfort Inn in Downey was very good. We didn't stay long enough to get to know much about it other than it was clean, the staff was friendly and we liked that it had a continental breakfast. It was easy to get to the freeway and our desired destinations from this motel.
"Great hotel"
We visit Los Angeles area frequently (about 6 times a year, sometimes more) and this is so far one of the best hotels we have found. Close to many attractions and "hot spots". Easy access to freeways but not too close that the noise is bothersome. Hotel was clean and staff was willing to help. Got a little frustrated when checking in I was told my credit […] card was rejected (even though it went through 3 times when he ran it) and the guy working at the desk didn't seem to know what he was doing. But they corrected the problem and were very friendly about it. Continental breakfast was perfect (included fresh fruit and waffles). Located in a great area (many stores and restaurants within a 1/2 mile) and seemed like a safe neighborhood. Over all we were very pleased with our stay. Lisez la suite
"Nice and Clean rooms, good service"
This was a quick trip to LA for me and I just wanted to stay overnight for a nice and relaxing time. This hotel provided me what I wanted, nice and clean room, perfectly comfortable bed and great staff service. Wi-fi worked just great too. I had to leave early morning but the staff was generous and cooperative enough to prepare the breakfast early for […] me. I mean that's exceptional service. I enjoyed my short stay and I will look forward to come again to this hotel in future. Exterior paint color was a little strange though, kind of like orange looking building. Lisez la suite
"Pretty Happy with the service"
At the end of our stay, we are pretty happy with our stay. Room was nice and very clean. Beds were comfy. Nice breakfast and very efficient customer service. No complaints. Will be back again.
"Nice Rooms, Great Customer Service"
We came to Downey for a family event. stayed at this hotel for just one night. The customer service was exceptionally friendly and helpful. Check in was very quick. we were directed towards our room with a nice smile. I was very pleased with the cleanliness of the place. Someone was seen mopping floor two times after we checked in. It tells me that […] they are quite particular about keeping their hotel sparkling clean. Room carpet was very clean too. # of channels were limited but TV was working just great with sharp picture. Shower head in my room was great as I enjoyed a hot bath after check-in. Oh!! their towels were so crisp and fluffy, I just loved them. I wanted to take one with me but they had an inventory and cost sign in the room so I thought I would not try that. Breakfast was pretty nice as they have got lot of items like waffles, eggs, yogurt, pastries, muffins etc. Nicely setup breakfast. I saw a lot of foreign visitors in the morning in the lobby area so it looks like they have a nice rapport in the market. We will be definitely back here soon. Lisez la suite
I appreciate that you took time to post this nice review for our hotel. We do take good care of the property to keep it very clean and pleasing to our guests. Room carpets are shampooed on a weekly basis or sometimes earlier depending on the usage of a particular room. Shower heads in most rooms were replaced with 5-style pulsating massage to give you a nice experience in the shower. We are glad that our guests like them. I am also glad that you liked our breakfast items, waffle is particularly popular. Almost every month we receive a lot of foreign guests from countries like Australia, Germany, Ireland, England etc. who visit Southern California to enjoy beaches and sunshine. Thanks again for writing your feedback. I totally appreciate it. Thank you, General Manager".
1 réponse par Comfort Inn - near Downey Studios"Very Relaxing Stay"
I was in LA with my girlfriend on a vacation on our way to San Diego. We stayed at this hotel for 3 nights. Our room was nice and very clean. Noticed the clear difference between ordinary bedding and their Comfort INN style bedding. WE enjoyed nice sound sleep every night. Air conditioning was superb. Hotel looked in a very good condition with freshly […] painted outside and nice hallways. My girl friend shopped a lot at nearby Stonewood Mall. Hotel's customer service was great as we were treated very nicely whenever we were in the lobby area. Lot of happy faces could be seen among the staff. Breakfast items were great too. Overall, the stay was very relaxing and enjoyable. Lisez la suite
Thanks a lot for posting your feedback on your recent stay with us. I hope that you had a nice and enjoyable rest of the trip to San Diego as well. Thanks for noticing the difference in the Comfort INN bedding which was implemented a year and a half ago by Choice Hotels International. Additionally, all our mattresses are pillow-top that come with a 3-inch mattress topper to provide you extra comfort and a sound sleep night after night. I am glad that your girl friend had a nice shopping experience at the nearby Stonewood mall. I look forward to see you again sometime in future as well. Thank you, General Manager
1 réponse par Comfort Inn - near Downey Studios"Family loved it"
We were in Downey area to attend some family function so booked rooms here. Were very happy with our stay. On our request, staff gave us room on the third floor. Room was big and very clean. I am picky on hotel carpets but there was no problem here. My TV remote control was not working for some reason but the staff took care of it right away. Last time […] I stayed at one hotel, they charged me for wireless internet but here it was free and it was working great too. All my family members enjoyed their breakfast a lot. Lobby area was somewhat small but very nice and clean, and kind of inviting. We were extremely satisfied and happy with our stay. Lisez la suite
Thank you very much for your positive response to our customer service and nice rooms. We accommodate every possible request by our valued guests; like in your case, you requested a 3rd floor room. We had a room available on 3rd floor and we were happy to put your family there. All room carpets are generally shampooed on a weekly basis depending on the usage rate of particular rooms. Maids, when cleaning rooms, are supposed to check every item in the room including remote control to make sure that they are in working order. It seems that the maid forgot to check remote control when she cleaned your room, previously occupied by someone else. I apologize for that. For wireless, yes, we do understand that guests need to stay connected with their loved ones through e-mail so we always make sure that all our rooms are receiving strong signals regardless of their location. I am glad that you enjoyed using our wireless. I appreciate your providing this nice feedback on things that you liked. This acknowledgment keeps us motivated to keep our customer service standard high and room quality excellent. I am glad that you enjoyed your stay and we look forward to see you again in future. Thank you, General Manager
1 réponse par Comfort Inn - near Downey Studios"Great hotel, good price"
Stayed at this hotel for a week. Couldn't ask for a better value than this. I mean the room was super clean. Got room serviced daily. Beds were great. My husband and I particularly liked the breakfast. We would go in the lobby area and spend some time eating our breakfast while watching TV and just chit-chatting. Customer service was super. Our flight […] was supposed to leave in the afternoon so I requested a late check-out. They happily provided us extra time until 1PM. Everything was simply fantastic about our stay. I liked the motion-sensing automatic electric switches in their room. Good thing to save our resources. Thank you for this wonderful stay. Lisez la suite
Thank you very much for writing this nice review for our hotel. We feel extremely satisfied in our job when guests like you appreciate our customer service and like our rooms. This kind of acknowledgment keeps us highly motivated to keep our customer service standard high and room quality excellent. We pay a lot of attention in customer satisfaction area to keep our clients happy so that they stay with us again and again. We fully understand a guest's needs when they are away from home and we also gladly accommodate any late check-out requests depending on your flight schedule or other travel arrangements. Our hotel is also very responsible for our precious environment. We do every thing practically possible to conserve our precious resources by implementing "green" practices in our hotel. Changing our manual electric switches to motion-sensing auto-switches is one of those practices which is liked by one and all. I am glad that you enjoyed your stay and we look forward to see you again in future. Thank you, General Manager
1 réponse par Comfort Inn - near Downey Studios"Would recommend"
good price and clean
Thanks a lot for these nice words. Although you didn't write much but even these few words are important for us to know that you were happy with your stay with us. We look forward to see you again in future. Thank you, General Manager
1 réponse par Comfort Inn - near Downey Studios"Outstanding Customer Service"
My family had stayed at this hotel earlier also so we kind of knew what to expect but frankly they exceeded my expectations this time. I was pleasantly surprised to see the lobby area because it looked totally different from what I saw in my last stay. Seemed like they had a major renovation going on there. Room was very clean with very nice and neat […] bedding. Beds were also very comfortable. Air-conditioning was simply great because it was super hot when we checked-in. I also noticed that they have expanded their breakfast menu too. Waffles was an immediate hit with my children. One day we got a little late for our breakfast but staff was so nice that they asked the breakfast attendant to provide everything that we needed immediately to us. That's what I call exceptional service. My family was a little loud in the lobby area because kids were having fun, but not once the front desk staff objected to the noise because there were no other guests in the lobby at that time. Staff was extremely accommodating and cooperative. I love this place and I would send all my friends here. Lisez la suite
Thank you very much for writing this review for our hotel. I appreciate your taking time to do it. Yes, the lobby area was remodeled a few months ago to give it a more sophisticated look and to also install granite counters for the breakfast setup. I am glad that all our guests like it. Breakfast timings are from 7:00 Am to 10:00 Am. Still if someone gets a little bit late, maybe 15-20 minutes, we gladly accommodate and provide breakfast service. It is entirely our pleasure to make your stay here with us as comfortable and enjoyable as possible. We take pride in our customer service which has helped us win a Gold Award from Choice Hotels International. We do everything practically possible to keep improving our customer service and room quality. I am glad that you had a comfortable and relaxing stay with us and we look forward to see you in future as well. Thank you, General Manager
1 réponse par Comfort Inn - near Downey Studios"Great Family vacation"
I stayed at this hotel with my family for a couple of nights. My family loved the little vacation time we had. The staff was very friendly,courteous and exceptionally helpful. They provided us a crib free-of-charge for my little toddler. My wife and kids loved the breakfast. We also loved the hot tub that they have in the backside. I liked this location […] because most of the major destinations are pretty close to the hotel. The surroundings of the hotel were very safe and neat for a family stay. We got the best value for the money spent. I would stay at this hotel again and also recommend this hotel to my friends and relatives for their future stays. Lisez la suite
Thank you very much for writing this nice review for our hotel. I appreciate your taking time to do it. For infants or toddlers, we provide cribs free-of-cost because we fully understand that they need their own beds. I am glad that you were happy with the location of our hotel which is truly close to many popular destinations here in Southern California. Our hotel is in a nice area with family type settings. There are a lot of popular restaurants within close proximity like, McDonalds, El-Pollo-Loco, Olive Garden, Jack-in-the-Box, In-n-Out Burger, Sambi Japanese, Panda Express, Arby's, Dennys, Mimi's Cafe, Chipotle Mexican, Hometown Buffet and many others. I am glad that you had a comfortable and relaxing stay with us and we look forward to see you in future as well. Thank you, General Manager
1 réponse par Comfort Inn - near Downey Studios"Great Comfortable Stay"
My dad and I were visiting Downey for a wedding in the family. After booking our room through Hotels.com, I called the hotel to request an early check-in because we were reaching LA early morning and afternoon, we had to there at the function. Hotel manager was very understanding and he allowed us early check-in due to which we were able to freshen […] up and get ready for the big function in time. Besides great customer service, their room was also sparkling clean. When we reached there, there were some Gas company workers working on the street with lot of machines creating lot of noise. Manager was very nice because he provided us a backside room where there was hardly any noise so we could relax before heading to the wedding. Free coffee in the lobby area was a great thing for us after a long flight. After coming back from the wedding, we were pretty tired and crashed in the beds. Their beds were great too with pillow-top mattresses. Continental breakfast was also pretty nice with boiled eggs and Belgian waffles. We were extremely happy with the value of money that we got there. Next time we come here, I hope not to see any work going on on the street. Other than that, it was a great stay. Lisez la suite
Thank you so much for taking time to write this review for our hotel. I hope that you had a great wedding function in your family. It is our pleasure to make your stay here with us as comfortable as possible. Like you mentioned in your review, I am very proud of the fact that all our guests love our pillow-top mattresses that provide a sound sleep throughout the night. I am sorry for the street noise which was due to routine street gas lines maintenance work being performed by the City workers. It was good for you that we had a backside room available for you when you checked-in. Otherwise also, we have recently insulated our guest room doors to keep out all kind of noise to provide our valued guests a quite and comfortable stay. We take our guests' comfort seriously and do everything practically possible to keep improving our customer service and room quality. I am glad that you had a comfortable and relaxing stay with us and we look forward to see you in future as well.
1 réponse par Comfort Inn - near Downey Studios"Wonderful Stay"
One of my relatives was in Downey Regional Medical Center and this hotel is pretty close by. So, I stayed at this hotel with my husband for 4 nights. Upon my request, they gave us a ground floor room. From the check-in time, the way the staff was treating us, I knew we are at a great place. My husband is a big time coffee drinker and he was pleased […] to know that they had 24-hr coffee available in the lobby. Our bed in the room was very nice. I am very picky about mattresses but their mattresses were great that provided me great sleep for all nights. First night, some kids were making noise on the upper floor but when I called the front desk, they took care of the issue right away. I wish they had a pool but they have an outside hot tub which was good enough for us. Visiting my sick brother was very stressful but I am glad at least we had a nice place to stay at. Their breakfast was also pretty nice which truly was a great value added in the price. When we arrived there, we saw a Gold Award banner posted in front of the property. I think they deserve this because their staff service and room quality was absolutely great. I thank the Manager and other housekeepers for making our stay as comfortable as they did. Thank you. Lisez la suite
Thank you very much for taking time to write this review for our hotel. I hope that your relative who was in Downey hospital is doing fine. It is our pleasure to make your stay here with us as comfortable as possible. Thanks for complementing for our great pillow-top mattresses which are generally liked by all our guests. Well, kids are kids and sometimes they make noise running around but we always advise all our guests to report any such disturbance to the office right away so that we can take care of the issue instantly. We take our guests' comfort quite seriously and have zero-tolerance for any disturbance being caused to our valued guests. I am glad that you had a comfortable and relaxing stay with us and we look forward to serving your lodging needs in future as well. Thank you. General Manager
1 réponse par Comfort Inn - near Downey StudiosCe client n'a pas laissé de commentaire.
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