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01 57 32 36 09Avis d'un client Hotels.com envoyé le 9 janv. 2013
Ce client n'a pas laissé de commentaires.
""Avis d'un client Hotels.com envoyé le 14 déc. 2012
bien, propre, confortable
""Avis d'un client Hotels.com envoyé le 20 nov. 2012
bien que proche de l'aeroport l hotel est calme, propre, chambre spacieuse, accueil souriant et personnel serviable seul point negatif de notre sejour le ventilo de la clim exterieur qui faisait un bruit monstrueus la nuit ! trés bon hotel
Avis d'un client Hotels.com envoyé le 6 nov. 2012
Ce client n'a pas laissé de commentaires.
"Excentré"Avis d'un client Hotels.com envoyé le 9 oct. 2012
Hôtel correct mais on est obligé de prendre l'autoroute I-35 (toute proche) pour aller en ville. Il y a le wifi et un ordinateur disponible.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Le petit déjeuner (complet) est disponible en supplément.
Un service en chambre (horaires limités) est disponible.
Une piscine extérieure et un bain à remous se trouvent sur place. Les infrastructures de loisir comprennent également un sauna et un centre de fitness.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Hyatt Summerfield Suites Austin : au calme"
Hotel propre et bien tenu. Calme. Chambres très spacieuses pour une famille de 4 adultes. Petits déjeuners très complets avec de la vraie vaiselle (pas en plastique !) En semaine, buffet dinatoire inclus.Avis véridique Hotels.com
Hotel was very loud and activity in the morning kept me from being able to sleep. Conditions of room was not good dirty and datedAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Eric, Thank you for taking the time to review our hotel on Expedia. I sincerely apologize for the noise level in the morning and wish your stay would have been better. Thank you for your feedback as this will assist us in continued improvement. We look forward to earning back your loyalty the next time in Austin. Bryan Heintz General Manager
Towels were not fully clean. Room was spot cleaned only. Dishwasher did not clean well. Beds were hard & itchy... Sheets dirty & thin. Could see through to hard mattress. Inconvenient access to room. Loud rooms & extremely small space for a suite room. Maid didnt even put the iron up. Couch hard. No cart to unload. Washers & dryers were not effective […] either. Overall would not stay at one of these ever again Lisez la suiteAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Bonnie, Thank you f for taking time to review our hotel on Expedia. I appreciate your feedback as it is through feedback that we continue to grow. I apologize that your stay did not go as planned and would welcome the opportunity to gain your loyalty. While the service you received is not typical of the hotel, your feedback will provide us with a focus on continuous improvement. Thank you again for choosing us and we look forward to providing a more enjoyable experience the next time you stay .
"A nice hotel for a weekend getaway"
Clean comfy rooms in the arboretum area.Avis véridique Hotels.com
"Great value. Nice stay. Would happily return."
I was impressed by the value for the money. I was in town visiting with my adult daughter and this large room with a comfortable sitting area provided us plenty of space. The fully stocked kitchenette had all tableware including even a pasta strainer and wine opener. They thought of everything. Breakfast was very nice with multiple hot food options. […] We did not attend the evening social but the menu for those sounded nice also. The only disappointment was that the hot tub was permanently closed, as in filled in with concrete. We had hoped to soak after canoeing in Lady Bird Lake. The Domain is just across the highway for plenty of shopping and dining. Lisez la suiteAvis véridique Hotels.com
"NW Austin Bargain"
For the price it was a great bargain, Room was spacious and clean. I liked having only 8 rooms per building. This limited the noise factor - a positive. Location was good - close to Mopac and Hwy 183.Avis véridique Hotels.com
"Very accommodations and location"
Conveniently located to shopping and dining and access to major freeways. Our room was noisy because of the traffic on Hwy 360.Avis véridique Hotels.com
"Quiet & Comfortable"
The hotel staff was very friendly, and the room was comfortable and quiet.Avis véridique Hotels.com
"I shall return"
The staff is very friendly and helpful. Asked a staff member if a particular store was nearby. Not only did she tell me where it was she went and printed the directions. It is located in a nice area that is a short car ride to downtown. Last but not least, they have a social Monday to Thursday, free food and drinks are provided. A real nice touch.Avis véridique Hotels.com
"Pretty Perfect other than no ice available..."
Everything was wonderful. We voted 5 on the total experience. My husband was disappointed that not even the office could fill an ice request. You had to wait for water to freeze.Avis véridique Hotels.com
Asked for the quietest room possible. Gave us a room in the Main Building. People in the room next to us stayed up until 1:00 AM and we could hear them talking. They were not yelling just normal conversation. Could hear activity in thei bathroom until 2:00 AM. Previous stays were in another building and everything was perfect. Breakfast was great.Avis véridique Hotels.com
"would recommend"
Had a great stay and would come back again. Staff was friendly, room was clean, and very modern.Avis véridique Hotels.com
"Unbelievable"
Kids loved it! We will definitely stay here again. I recommend this spacious hotel.Avis véridique Hotels.com
Great hotel nice staff and good rooms! No complaints what so ever. Will definitely stay here again.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Excellent Hotel for the Price"
Everything was great about this hotel. The staff was friendly and helpful, the room was extremely clean with everything that you need for an overnight stay. Their breakfast was good. I was a little disappointed that they offer social hours that include food most evenings (M-Thursday) unfortunately my stay was on a Friday night, wish they would have […] that service every night BUT most hotels don't have it at all so who am I to complain. Very particular about my bed in hotels and this was top notch and very comfortable. Pillow top mattress with extra blankets if you need them. Overall a happy customer! Lisez la suiteAvis véridique Hotels.com
"it was fine"
Overall the room was OK. Nothing spectacular or outstanding. The pictures were nicer than the actual rooms and for the price I think I would have been happier in a cheaper hotel like Fairfield inn etc. It appears to be a "new look" but felt old. It was very convenient though and it suited its purpose.Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you for taking the time to review our hotel. I appreciate your feedback as we review all feedback to ensure we move forward and strive to provide "authentic hospitality". We look forward to your return visit to our hotel while in Austin. Bryan Heintz General Manager
"Satisfied"
This hotel is located right off of Mopac. Easy to hop on the highway and get around town. We drove around the building at first because the hotel looked more like an apartment complex. The girls at the front desk were very welcoming and gave me the answers to questions I had without having to ask (check-out time, breakfast hours, and wi-fi access). […] The hotel is separated into 3 or 4 buildings. I didnt really like this. We stayed in building 2 on the 3rd floor. The breakfast was held in the 1st building and since we were too lazy to walk over there we missed out. We were asked what floor we preferred and I should have said the 1st floor. The elevator broke down later that night when we were on our way out. Stairs + luggage = no fun. I really liked the set up of the room. There was a section outside of the bathroom with a sink and full length mirror. Worked out great with 2 girls that needed to get ready to go out. Overall it was nice. Only complaint was the elevator. Lisez la suiteAvis véridique Hotels.com
The hotel was nice, although the windows were difficult to openAvis véridique Hotels.com
"Overpriced"
Good area, very friendly, helpful staff. Liked the building layout, but building condition was sub par. Entry door latch so loose, the door banged every time any other suite door opened & closed. Tub had a bad spot in the bottom. Bathroom size & conveinence not adequate. King bed, couch, TV, & IT all very good. Overall experience would have been acceptable, […] for a rate that matched the room quality. Facility is overpriced compared to other options in the same area. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Mr. Ronnie, Thank you for taking the time to review our hotel and provide feedback. I was happy to see that the service you received was friendly and very helpful. I apologize that your room was not up to the level in which we like to provide and appreciate your feedback as it will allow us the opportunity to improve. Thank you for choosing the Hyatt house Austin Arboretum and look forward to your return in the future. Bryan Heintz General Manager
Awesome place. Will stay here again when I visit Austin again. Room was clean and really nice. Close to downtown Austin and Hill counrty. Close to a lot of stores for shopping too. Loved it!Avis véridique Hotels.com
"Thanks"
Was very nice.Avis véridique Hotels.com
"Great place"
Very comfortable and spacious rooms. Great for families.Avis véridique Expedia
"Clean hotel"
The couches were vacuumed- can see when we arrived. Room smelled great like some type of air fresher. Bed was good-clean sheets and pillows not too soft. AC was great since it was not the low ones by the windows, but high ones right under the ceiling (ones you see in apts and homes) breakfast was ok, OJ was great-tasted very fresh. BReakfast consist […] of cereals, oatmeal, bagels, potatoes, waffles, and sausage patty. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Perfect for a six-person group"
The stay with Hyatt House was a test to see if it was feasible for our team to commute to and stay in Austin for a night or weekend. Needless to say, the stay was a more positive experience than expected; communication was great, the room was more than adequate for our needs, and the staff - including one gentleman by the name of Johnathan - was ex […] cellent. Lisez la suiteAvis véridique Hotels.com
"Colose to my need!"
Staying there was free of any problem!Avis véridique Hotels.com
"They think of everything"
I stayed here over the holidays while visiting my family. It had everything I needed. Now, if you're talking "wanted" like room service, non-lumpy bed, luxurious bedding, it does not have these things, but for the money it's a very good value.Avis véridique Hotels.com
"Convenient location for our destination"
We thought the room was great and wished we could have stayed longer. Love the kitchen. Will definitely stay there again.Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for the feedback we are glad the kitchen was a plus. Look forward to your return
"GREAT choice!"
This was an excellent value and great hotel. The staff were extremely friendly and helpful. We were trying to find area restaurants and the front desk staff were very knowledgeable and helpful. The location was perfect for getting around town. The room itself was clean and we loved having the small kitchenette. I will definitely stay here again! (and […] every time I come to Austin). Lisez la suiteAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for providing information about your experience, we were so happy to hear how much we were able to assist you. Hope you have a great Holiday Season
The layout and rooms look and feel more like university dorms or 1970's apartments. We arrived at night and were briefly shown a bad copy of the layout of the property with a brief "your room is in this building". Was not given copy then went out to find my building. Property is very low lighted at night and after going through 2 buildings as the signage […] is non existance by the entrances. It took me 30 minutes to find my room. Other members of our group found the property fondly and enjoyed the extra "apartment feel" Lisez la suiteAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for the feedback regarding signage, we will be addressing that in the new future. I am glad to hear your group enjoyed their visit. We will be renovating at the end of 2013 so please come back we would love to host you.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Room"
Very comfortable and well equippedAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for your kind words we wish you a wonderful Holiday Season!
Rooms were spacious and clean. Continental breakfast (no charge) was very good. Staff was attentive, friendly and helpful.Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for providing the feedback I will share with the team, have a great holiday season!
"Spacious"
Comfortable and spacious rooms with good location.Avis véridique Expedia
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for the feedback. We are glad to hear you enjoyed the size of the rooms and the location. Happy New Year!
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great location, great price, comfortable room"
Our stay at the Hyatt House Austin Arboretum was excellent! We had a very comfortable room with many amenities such as a microwave, fridge and stovetop. It was reasonable priced and clean. The staff was very helpful. I would recommend this hotel to anyone staying in Austin; great location too!Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum We are so glad to hear you enjoyed your visit and the room layout worked well for you. We wish you a wonderful Holiday Season and look forward to your return,
"Amazing for the price"
Was expecting something a little different , but fr the price it was wonderful and the breakfast was really great!Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for your positive feedback, we look forward to your return!
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great Experience!"
My stay at this Hyatt House was great! The staff is super friendly and helpful. I had a couple of issues with the internet that were fixed right away, and with a smile. The hotel itself is well kept and clean, and is great for business travelers staying for a few nights in the Austin area. The hotel has quick freeway access, so even though I missed […] staying closer to downtown, it was only a 15 minute drive. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for taking your valuable time to provide us feedback. I am glad to hear everything went well and we look forward to your return!
"Great Hotel - Austin"
It was excellent. The room was nice and it was in a convent location for where we needed to be.Avis véridique Expedia
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for your feedback, we hope to see you again soon!
"Great stay"
Love the kitchen great for a long trip! Quiet and very neat!Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for your response, I wish you a great remainder of the year!
I had a problem with the AC, and they took care of it immediately. I was very pleased with their service.Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for taking time to provide us with your feedback. We wish you an amazing remainder of 2012 and look forward to your return.
"Great Place to stay in North Austin"
Large room with full kitchen, living room and king size bed. Doesn't get any better. Oh, and just blocks from a great shopping area...Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for taking time to provide us with your feedback. We wish you an amazing remainder of 2012 and look forward to your return.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for taking the time to provide ratings on our hotel. We look forward to your return in 2012
"I'll stay again."
Breakfast and social hour food and service were exceptional. Both the freshness of the food and the hospitality were excellent. I felt that I got my money's worth here.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Beautiful hotel and setting, close to downtown"
Loved the setting overlooking Town Lake. We sat out on the patio in the morning and the evening. Hotel and room were beautiful. Breakfast staff was very accommodating and the included buffet was delicious. Reception/check in staff fantastic. Bar server was OK. Parking fees a little steep, but I can understand due to downtown location. But the in-room […] wi-fi internet fee of $13 seems unnecessary for 2012. Most hotels offer this complimentary now and expensive hotels definitely should. Overall, I'd stay here again. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for taking your time to provide the information. We look forward to your return in 2012,
"close to conference place"
I would like to comne back again sometime and stay in Hyatt HouseAvis véridique Hotels.com
Réponse de la part de HYATT house Austin/Arboretum Thank you so much for responding. We look forward to your return visit and if we can be of assistance please let us know,
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