Best Western Arosa - Madrid

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très mauvais hotel niveau qualité prix.. la facade est en travaux, les chambres sont froides. j'ai été très décu pour un 4 étoiles qui en mérite a peine 2..

Great 4 star hotel with competitive pricing. However, ask for a room far away from the lifts either wise you will be awoken with the ding-dong noises it makes starting awfully early in the morning.

très bon rapport qualité prix. Idéalement situé. Le personnel est très disponible et très efficace. seul bémol les ascenseurs trop petits et pas assez nombreux

Je ne peux pas juger le petit déjeuner (pas pris). Mais le reste était tout à fait ok; quoique l'ascenseur soit très étroit et pas rapide. La façade était en rénovation (échafaudages) donc mieux vallait garder les rideaux de la chambre fermés... et avoir une bonne réduction sur le prix de la chambre.

Hôtel bien situé dans Madrid MAIS la salle de bain extrêmement exigue et surtour relents de fosse très désagréable surtour quand on y reste 4 nuits. Pas de possibilité de changer de chambre.

tout est parfait à part le réceptionniste qui n'aime pas les français, et qui a cherché un temps infini pour trouver notre réservation alors qu'il avait en main le document envoyé par l'hotel et contenant tous les éléments. J'ai constaté par la suite que l'ensemble des madrilènes éprouvaient une haine très marquée pour les français, acceptant l'anglais, […] mais le moindre mot échappé en français cassait l'ambiance et mettait fin à la conversation. vraiment dommage. l'espagne c'est terminé. Lisez la suite

L'atout de cet hotel est son emplacement idéal sur la"Gran Via"à 5 minutes à pied du centre historique et commercial de Madrid.Le métro est à la porte de l'hotel.

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Très décu, arrivée à l'hôtel et la chambre n'était pas prête, obligé d'attendre avec la valise, lendemain pas assez de savon pour la douche, l'accueil à la récéption très désagréable, cet hôtel n'est pas un 4 étoiles, tout juste 2 étôiles

Nous sommes tres satisfait du séjour que nous avons passé au Best Western Arosa. Rien à redire sur la qualité de l'établissement. L'hotel est idéalement situé pour visiter la capitale madrilaine et découvrir la vie nocturne espagnole.

Hotel tres bien situé, personnel très aimable. Les chambres sont biens entretenues.

Ce client n'a pas laissé de commentaire.

satisfaisant le wifi ne marche pas bien un seul acces wifi pour 2 personnes dans la chambre insuffisant

Location parfaite. Hotel très propre, beau et agréable pour séjourner quelques jours à Madrid. Vivement conseiller. Bon rapport qualité/prix.

Ayant sejourne le 07 aout dans cet hôtel je peux dire que je ne le conseillerais même pas a mon pire ennemi !!! Il ne mérite pas ces 4 étoiles mais 2 étoiles !!!!! Le breakfast n est pas a la hauteur jus de pipi a la place du jus d' Orange l accueil est froid qaund nous sommes arrives il y avait déjà deux personnes qui de plaignaient de l état de leur […] chambre et voulaient en changer bizarrement les réceptionniste non pas broncher est ce par habitude ?! L état de la chambre est pitoyable on entend la télé du voisin waooooh et les chambres sont moches !!!! Bref ne réserver pas dans cet hôtel !!!!!!! Lisez la suite

tres bien situé chambre cote cour tres calme personnel charmant tres bonne adresse

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Un hôtel plutôt class dans un très beau bâtiment ancien. Très grande propreté des chambres. un petit bémol: la soufflerie de clim trop perceptible, et un bruit d'eau dans la clim egalement. Sinon, prestations excellentes et l'avantage d'être en plein coeur de Madrid, à 2 pas de la station métro Gran Via.

Hotel et reception agréable, le seul soucis la déco des chambres vieillie (tache sur papier peint, peinture salle de bain defraichi) sinon SUPER

hôtel particulièrement bruyant intérieurement, services ne correspondant pas à un 4 étoiles et chambre, salle de bains et toilettes exiguës

hôtel très bien situé sur la gran via, proche des boutiques, des sites à visiter et de la bouche du Métro. Bémol: certaines chambres donnent sur la Gran Via et restent assez bruyantes !

Great location,straight across the road from the metro access.We had a fantastic room -5th floor right on the corner of the building with impressive street views!

We know Madrid so chose the Arosa for its in-the-middle-of-everything location. We booked an "executive room" with breakfast and a free mini-bar (beer, water and soft drinks) included. Although the room was small and had an old TV, it opened to a balcony overlooking the Gran Via. The public areas are elegant and the breakfast buffet had everything one […] could expect. As an added bonus the hotel offered complimentary champagne between 4 and 6 each evening. Two negatives: The two elevators are minuscule (and slow), and the front desk staff was short on personality. Lisez la suite

HOTEL LOCATION PERFECT VERY CLOSE TO ALL PUBLIC TRANSPORT, BUT WITHIN WALKING DISTANCE OF MOST SIGHTS.

The rooms smell very badly. We booked 3 rooms and all three rooms were smelling. The hotel has two lifts but only one works for most of the time the guest had to take the stairs. We stayed on the 4th floor - every time the lift came past us it was full so eventually we all had to carry our luggage down or walk down. The staff at the counter do not have […] any customer service. Lisez la suite

Excellent location, eveything was a few minutes away from the hotel. Alos Gran via Station is about 2 minutes away from the hotel. I'll recommed the hotel to anyone. Rooms were clean and the staff went out of their way to provide a great service.

I had a great time at the Hotel Arosa. It is in a perfect location to see everything in downtown Madrid. The front desk was not very friendly nor were they helpful. However, the bar staff and the doormen more than made up for the front desk's flaws. They were great at giving directions to places to eat and drink. The price and location made up for any […] shortcomings in the room. Lisez la suite

I loved it and will try to book it if will visit Madrid again

Excellent location. Good standard hotel. Breakfast is expensive, however there are many nearby cafes to have breakfast.

Overal the hotel was great, although room was small, but very pleasant and clean, they had some sort of construction goin, so there was limited visivility out of window which had to be closed at all times. Would like to have had wash cloths or small wash towels on the bathroom, but it was not a major problem.

The is the second time I stayed at the Arosa. I specifically chose it. It Is close to everything and one can easily walk everywhere. The staff is great and very helpful. Their English is great so no problems there. But they were willing to help with mt Spanish. Just love this place and it's people.

the hotel is ok and rooms are clean and nice and free internet. The staff (they are so many) at the reception could really be a little nicer with the clients....at the breakfastbuffet the staff is nice and helpful....

GREAT LOCATION AND SERVICE ALTHOUGH SOME ROOMS ARE RATHER SMALL BUT WELL ORGANIZED, LIT, AND COLORS (RELAXING, FRESH, AND CONTEMPORARY).

Hotel is alright...very odd and unusual elevator! Was under renovation (outside) while we were there. A little noisy if your room is next to the main road. Otherwise an allright place for a SHORT stay.

I just stayed here one night before leaving Spain. The location was definitely good--great for walking to the city center. I went to see a Flamenco Show at Cafe Chinitas--this was an easy walk. The room is adequate--nothing fancy. Clearly, as an American, I am conditioned to expect better from a 4 star hotel, but I recognize that European standards […] are totally different. The room was clean and so was the bathroom. The front desk service was friendly. Remember--if you need a hotel shuttle, you MUST book it before 1900 as it is another company/contractor that offers the service or else you are stuck taking the bus to the airport or paying much more for a cab. Lisez la suite

Very old hotel, with an amazing location, but that's the only good thing about it! Pokey rooms and everything was quite dilapidated. I stayed in the executive room and it was tiny, and would not like to know what the cheaper rooms were like! Wouldn't recommend this hotel to anyone. Not worth the money and doesn't seem up to the 4 star standard.

Good room on executive Package deal, great view and the most important location - close to every point of interest in Madrid. 90% of points of interest are within 10-15 min of light walk. Breakfast is just ok, but enough. Price is good considering the location right on Gran via

This hotel has some good features - location, breakfast staff are friendly etc, but it isn't really a 4* hotel. it is a 3*. It doesn't have all the in room amenities described on hotels.com website e.g no iron or tea/coffee making facilties. It is worth using though if you want a good convenient location and don't end up spending too much time in your […] room. Lisez la suite

Found the doorman to be friendly and recommend anice restaurant for Tapas. The bar offers guests a free glass of Cava champagne in the bar each night.. adjacent to the reception desk. Do go check it out and find the time period. sorry to say, they do not inform you of this at the reception and I learned an hour too late.

When we arrived at the hotel at noon from an early flight the staff was very friendly and checked us in to a room that was immediatley available. Not having to wait 3 hours for a room guarantees that we will return to this hotel! They also made us reservations for a local Flamenco club where we were given a great table! The location is great--on the […] Gran Via and very close to a metro stop. Not only will we return to this hotel but we have told our friends and family about Hotel Arosa Lisez la suite

the hotel is close to almost every thing, but the rooms are much smaller then it seems in the picture, there are no toiletries in the room (what you would expect to have in a 4 star hotel), and the air conditioner is stuck on about 23' , you cant heat more or cool more if you like. There's no air in the room, which made it hard to sleep and too hot. Definitively […] not a 4 star hotel. Lisez la suite

Great location and reasonably priced. Hotel was under renovation during our stay and there was noise in our room. Staff moved us to a nicer and quieter room without any problems. Lots to do in surrounding area and convenient to the Metro.

The location was great- right next to the metro line, on a vibrant and busy street (Gran Via) with lots of shopping and resturants. It is walking distance to Puerto De Sol, Plaza Mayor, Plaza Santa Ana, and many other sites. A taxi ride from the hotel was about 25 minutes but was easily accessed by the Metro (exit Sol or Gran Via). However, the elevators […] barely fit 2 people, WITHOUT luggage. Also, the bed was very hard and our room had a foul smell of sewage coming from the bathroom that reduced once the bidet sink was plugged. Lisez la suite

This hotel has a very good position in downtown Madrid. Service is excellent. Breakfast is OK. We had an executive room in Japonese style. We where deceived. Not one painting on the wall and the furniture was not at all Japanese. We felt like in a prison cel. Still, the room was clean, bathroom spacious. We will return, but probably in an Occidental […] Executive room. The smallest elevators of the world are not made for wheelchair customers. Lisez la suite

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The breakfast was outrageously expensive

the exterior was under maintenance and covered with cloth creating a dingy feeling The hotel needs refurbishment and was a disappointment . Great location and convenient Its just getting tired !

The hotel is located only 2 minutes away from the Gran Via Metro, which makes it really easy getting anywhere in the city. The bed was comfy and the biggest plus was the free wifi! The room was new and clean and modern, although simple. Recommended for the price and location!

The taxi driver couldn't find the hotel on first pass! The hotel was all covered up due to some kind of remodeling and the "front door" to the hotel is hidden away on a side street. This hotel has the two most unusual elevators we've even seen...they are also very small...so if you are traveling with Large suitcases or with a group with lots of suitcases, […] this may not be the place for you. However, we found them both rather "cute" and even took pictures of the 3 of us - squeezed inside the smaller one! The Japanese hostess at the reception kindly changed our room from #516 to #612 on the 2nd day as we had requested a Queen bed. Though it was a smoking room there was no noticeable smell, but the bathroom fixtures were unstable and one can hear the next room if noisy. However, the location is quiet convenient to Puerta del Sol etc. etc. Lisez la suite