"Nice hotel and location,but"
The hotel was very clean and the service overall was good.It's location was excellent.Just a pity that our reception was the worst experience in France. Anika (?) made us feel uncomfortable as she was alone at the desk.Avis certifié Hotels.com
"Great home base"
July vacation, explored three days in Nice (could have easily doubled that) and ther rest of the week day trips. Central location for most things without being in old town itself. Bus to airport 4 blocks away. 10-15 minute walk through the green park to trains or buses to Monaco. 5 minute walk to get into old town and the beach (promenade). 2 blocks […] to tram (goes to train station or Garibaldi plaza for eastern towns). Clean room, excellent service. Staff was great. Did not have breakfast there, as we are market people. The town is too amazing to stay in the room, but this was a nice air conditioned home base with a stylish lobby; internet worked great (wifi). Will need AC adapter but they lent us one and opened our wines we bought at the market. Small fridge for the cheeses we bought and coffee/tea pot in the room. Daily bedding changes. Doors open to street view (12 inch balcony). Relatively quiet at night, did not hear a thing despite being 2 blocks from one of the squares. Great place. Lisez la suiteAvis certifié Hotels.com
Hotel Massena is really a perfect location to explore Old Nice and a short walk to the main train station. Bathrooms are a bit strange as the shower and sinks are separate from the toilet closet, but we grew to like it when we were getting ready. Most of the staff was very friendly, there was one I didn't appreciate the attitude. Regardless, I would […] recommend this hotel. In fact i stayed there twice within a 15 day period. Lisez la suiteAvis certifié Hotels.com
"Helpful staff, good location, clean and comfy"
Hotel staff helped us coordinate with airline for our lost baggage. Hotel was clean and in a great location. Definitely recommend.Avis certifié Expedia
Réponse de la part de Hotel Massena My sincerest appreciation for your kind words. From our housekeeping staff to our Front Desk Agents, one of our top priorities is to fulfill all of our guests’ needs so I am so pleased you found our service to be helpful. Thank you also for recommending us and I hope during your next visit to Nice you stay with us again. Perrine Pellet, Public Relation Manager
"Stylish Hotel in Good Location"
Massena is a stylish hotel well located just off the main square. My room was small and the bathroom was tiny, but it was modern and comfortable and adequate for a single night. It was clean, the AC worked well, and the wi-fi was excellent. Front desk staff couldn't be more helpful. The hotel's entry and reception are very pleasing.Avis certifié Hotels.com
"This is a nice hotel and a great location."
We stayed 2 nights at this hotel and really enjoyed it. It is a really great location. It is about 3 blocks from the beach. There is a nice splash pad for the kids about 1 block away. When you leave the hotel and go to your right there are a lot of restaurants and shops. The people at the hotel were very nice and let us get our room early. They booked […] us a nice tour and booked us a shuttle to get back to the airport. They have a nice breakfast. We got an upgrade to our room so we had a nice size room. The bathroom is very large with a nice shower. We really enjoyed ourselves. Lisez la suiteAvis certifié Expedia
Réponse de la part de Hotel Massena We want to extend our sincerest gratitude for taking the time to share your experience and to highlight all the wonderful things you enjoyed about your stay. Thanks to its privileged location, the Hotel Massena is the perfect place to enjoy the city of Nice. To accompany you throughout your stay, we put at your disposal a blog with news and many places not to be missed (restaurants, sightseeing, events...). It is with great pleasure that we note our staff was of great assistance during your stay. I will make sure to pass along your appreciation to all of them. It is through feedback such as this that inspires us to continue to provide the five-star service that we are known for. Thank you! Perrine Pellet, Public Relation Manager
"Hotel in the centre of town"
1 night stay, basic room but hotel located in a good area. Friendly staff.Avis certifié Expedia
Réponse de la part de Hotel Massena Thank you for sharing your recent experience. Guest comments help us maintain and improve our standards of service. Perrine Pellet, Public Relation Manager
"Great hotel close to everything."
Had a pleasant stay; it was pretty close to everything and their staff were helpful but their internet doesn't work well. Kept going off and on.Avis certifié Expedia
"oh la la in Nice"
fantastic little hotel, great location within 5 mins walk of the old town of Nice and straight in to the pedestrian zone of the new. Tram stop in less than 2 mins walk away. Hotel was super clean with huge rooms, it's a must for Nice.Avis certifié Hotels.com
"Modern lobby, average rooms"
We were happy with our stay at hotel massena. The hotel staff were friendly and fairly helpful. The room was smaller than expected/showed in the picture. The breakfast was good, but arguably overpriced. I would recommend to get breakfast at any other local restaurant. Usually runs about 7-9 euros for a coffe, juice, baguette, croissant. All in all, […] we were happy with our stay and may consider going back to the same hotel for our next trip. Lisez la suiteAvis certifié Expedia
"Ideal for a quick city break;; home of the Fauves"
A central location in Nice, within easy reach of the Old Town and the Promenade des Anglais. Inevitably the town gets a little frisky at night, so there is some noise, but the bed is very comfortable and the facilities are good. The bath/shower needs extra handholds for those less sure of their footing; but apart from this I found the staff most friendly […] and approachable. They were very helpful with arranging small trips.out to the region, where the colours, flowers and character of the light explain why Chagall, Picasso and Matisse, among many others, found inspiration for their work. If you eat out, make sure you have the wild sea bass, as the farmed is not of the same quality.there are many good restaurants, and the local wine is rose. Lisez la suiteAvis certifié Expedia
"Quality Hotel - Nice"
Hotel Masséna is a quality hotel in an excellent city centre location. The rooms are spacious, clean and comfortable, if lacking in a comfortable seat. The breakfast buffet was to a high standard. Perhaps the best thing of all about the Masséna was the quality of the staff. They were, bright, cheerful, professional and all very helpful. My only moan […] was about their WIFI system which required you to sign on with ID and Password after every 45 minutes. I would recommend the Masséna. Lisez la suiteAvis certifié Expedia
Spent 4 days in Nice couldn't ask for a better location. Staff were extremely friendly! Will def be back next year.Avis certifié Hotels.com
"Good city hotel"
Excellent location - walking distance to restaurants, old town, the Prom des Anglais, etcAvis certifié Expedia
"Nice hotel, well located"
Hotel Massena is located in a really good spot, close to the main shopping centre, old town and beach, and within walking distance of the train station (or two tram stops which passes right by). The bed was massive and comfortable and the decor was modern, though I didn't like the toilet being in a separate room. The staff were also very helpful. Only […] downside was it was quite noisy. The air conditioning controller kept making a loud buzzing noise and I had to turn it off (which wasn't an issue in May) and we were often woken in the morning by people in adjacent rooms checking out or taking calls. We didn't eat in the hotel but there is a huge selection of good places for breakfast and dinner right by it. Lisez la suiteAvis certifié Expedia
Loved Nice. Great place, great people, great food.Avis certifié Expedia
"bathroom and toilet facility was too small"
We arrived with our bicycles from our tour through southern France. It was not a problem to have our bikes placed in our room since there was no other place where to put them. The hotel is situated in the center of the city with good shopping opportunities. There is a picturesque outdoor market for flowers and vegetables in the old part of the city, […] which is converted into outdoor restaurants in the evening. The beach can be reached on foot within ten minutes, it is not a sandy beach but mostly pebbles. Lisez la suiteAvis certifié Expedia
"Convenient hotel but that is it"
Located close to the shops and restaurants but that is about all that is good about this hotel. The carpet in the Hotel was from the 70s, which made me keep my flip flops on the entire stay, bathroom didn't feel clean and bed wasn't comfortable. There was quite a bit of noise outside but that should be expected so close to the action of Nice.Avis certifié Expedia
"Good value. Great location"
Helpful staff. Great location.Avis certifié Hotels.com
pleasant staff excellent reception area convenient to restaurants and sea frontAvis certifié Hotels.com
"Great location and service."
Stayed only 2 nights. Wish it was more. Excellent location, walking to everything. If in doubt book it. Thanks to other travellers for recommending.Avis certifié Expedia
"Great location but not a 4 star hotel"
The hotel is perfectly located but should really only be 3 star. The room was small with hardly any storage, and appeared to have little or no sound proofing. The air conditioning was poor and the room became uncomfortably hot at night which meant we never got a good night's sleep. The breakfast selection was certainly not worth the money.Avis certifié Hotels.com
"Great hotel in a good position."
Very central to all the sights. Many reachable on foot. Transport excellent and cheap. Staff very approachable and friendly. Room very clean and comfortable.Avis certifié Expedia
"Nice hotel for bussines travel"
Very friendly and polite personal. Clean and confortable but the size of the bathroon, specially the shower is too small. Very good breakfast but 20 euros is expensiveAvis certifié Expedia
"Definitely NOT 4 Star"
We booked this based on reviews and photos. Neither the photos nor 4 star rating accurately reflect the place. Communal areas are ok but the rooms themselves are not great. When we spoke to staff about the condition they were rude straight off the bat even though we were trying to be reasonable. We left and stayed somewhere else.Avis certifié Expedia
"walking distance to everything"
nice hotel close to most things like old town and Market even to the beachAvis certifié Expedia
"Nice in Nice!"
Ideal location; close to city centre and beach - our car whisked away to hotel garage in no time. All the staff at the hotel were simply magnificent; permanent smiles on their faces and so eager to please. "How do we get to the Allianz Stadium?" was one question posed at reception and within minutes we were provided with printed details of the route. […] Excellent breakfast, more than adequate facilities and what could be better than a picture of Brigitte Bardot above the bed and an idyllic snap of Marilyn Monroes in the lift! Hotel Massena - a truly great hotel. We'll be back! Lisez la suiteAvis certifié Expedia
Great location. Great staff. Nice rooms. Close to beach.Avis certifié Expedia
The staff and location were wonderful. A bit noisy on the street side. terrific breakfast. Parking is convenient but pricey. If possible don't rent a car.Avis certifié Hotels.com
"I liked it"
This Hotel is located in a good spot and exept for female staff, male staff were so kind. All the female staff at the reception was not so helpful but our room made me happy with a nice balcony. Good to walk to restaurants, cafe and beach.Avis certifié Expedia
"A few days in Nice"
My husband and I decided on a few days away in Nice, we had been before but had stayed with family, so were unsure of which hotel to stay in . After much reading of previous reviews we chose the Massena, and our choice turned out to be a good one. On checking in we received a free room upgrade which was an unexpected bonus, and breakfast was included, […] which is unusual for French hotels. The room was large with full height windows and a balcony which added to the feel of being in France. A queen sized bed which was comfortable, and the bathroom, which was newly refurbished, had a shower which was vigorous but not over the top. Lisez la suiteAvis certifié Expedia
"Two wonderful days"
The Massena is close to everything one needs in Nice.Avis certifié Expedia
Rooms varied in size-ours was very small-a tight fit! Breakfast very good,all staff accommodating. location very good-easy walk to restaurants,the sea and shopping.Avis certifié Hotels.com
"Very well located"
Parking was offered by the hotel but was expensive.Avis certifié Hotels.com
"Outdated and Expensive"
The pictures look good but are better than the actual hotel. The common areas are in excellent newer condition. The room was clean and in good condition but very dated. The internet was not working at all. I would not stay at this hotel again. It was overpriced and not a good value for the money at $200 per night. I stayed in another hotel close to […] the beach on the top floor with a view and recently renovated for less. Lisez la suiteAvis certifié Hotels.com
"Very convenient location"
Close to the main square, close to the market, walking distance to the train, very clean. Nice breakfast, helpful staff, would definitely recommend this as a four star hotel.Avis certifié Hotels.com
"Tired but well located"
Although the hotel is very tired and could do with a little TLC it is very well located, very close to the old town with its fantastic resteraunts you can also get to the beach and squares very easily. The bedding is clean but the walls and furniture are full of scrapes and knocks. Wifi doesn't work in all roomsAvis certifié Expedia
"Good location close to many sights"
This hotel is in a good location close to many things such as the train station, shops, Place Messena, the old town and the beach. The rooms were comfortable although not entirely noise proof as you could hear other hotel guests coming and going.Avis certifié Expedia
"Excelent location! Great hotel! But the wifi....."
I had two rooms in this hotel for two weeks. The location is fantastic! The hotel is great. We did not book it with breakfast so I cannot comment on that. The hotel has free wifi but its not so good. It does not work in the rooms ( at least the signal was poor in both my rooms) and the connection falls every 40 mins. The password must be punched in […] for every use, which is a little annoying. To use the internet, i always had to go down to the lobby. I would say that is the inly problem. Oh, and by accident, a had a personal towel taken by mistake by house keeping and the front desk did not have a solution for that. othervthan that, i Would stay there again! Lisez la suiteAvis certifié Hotels.com
"A gem in the heart of Nice"
This is a lovely hotel with excellent facilities, a welcoming and helpful staff, and a location that cannot be beat, a block from the Place Massena at the heart of Nice and only a few blocks from the waterfront. The room s are clean, well-equipped and comfortable. The breakfast is not to be missed. Parking is available.Avis certifié Hotels.com
"Little far from the beach and very small."
Good service but very small room to any standard. little far from the beach. Close to shopping but there are better hotels in the area.Avis certifié Expedia
"Great location, okay rooms"
Perfect if you arent planning to spend much time in the roomAvis certifié Hotels.com
"Great hotel in a great location"
This was a beautiful yet affordable hotel in a great location, just blocks from the beach and from Vieux Nice. The rooms were spacious by European standards. My only criticism is that the bed was made up with only a fitted sheet and a duvet that wasn't breathable, which made for sweaty nights.Avis certifié Hotels.com
"An absolutely great hotel experience!"
The staff were helpful and friendly, the room was ok (if a little small) and a great location in Nice, less than 10 minutes walk to the sea front and most other things within 10 minutes walk too, including the old town. Room service was great and I noticed many people asking if they could get a room because the hotel was so good! The hotel bar had a […] good ambience and the drinks were priced reasonably compared to surrounding bars. Lisez la suiteAvis certifié Hotels.com
"Wonderful Service,Great Hotel"
Staff,particularly in Reception were very helpful with details about which tram/train/bus to get on in around around Nice.Also they were PARTICULARLY helpful over searching out and sending to the Uk items we had inadvertently left behind. Nothing seemed too much trouble.We would love to stay there again for that reason and also because the location […] of the Hotel is right in the centre of the action for all the wonderful things Nice has to offer. Also it's proximity to the Jazz Festival [just diagonally across Massena Square] was an added bonus. Would stay there again and would have no hesitation in recommending it to guests who appreciate a four star hotel in the centre of Nice. Oh yes...the airconditioning was nice and subtle !!! Lisez la suiteAvis certifié Expedia
"Great location but hotel pictures abit deceiving"
It was nicely located and great location to walk around the centre of Nice, close to various buses. The breakfast was really good with a variety of selection. On the down side, the pictures were quite deceiving. Rooms looked nice but in reality old and small. The staff could do better with their service,. On our first 2 nights, the air conditioner […] broke and they were totally unhelpful, you would think they would be extremely apologetic but after much complaints we got a fan to use for the night! All in all we had a nice time in Nice and without the air conditioning breaking, the hotel isn't too bad Lisez la suiteAvis certifié Expedia
Americans, Late 20s. Excellent location for sight seeing in Nice, easy access to the beach to rent bikes or walk along the promenade. Very close to Old town and the best spots to eat, drink and shop. Right near Massena Square. Would stay here again!Avis certifié Hotels.com
"an excellent choice for everything"
clean room, great service, they could not have been more helpful. The location was excellent, easy walk to beach that provided all services needed, stores, shopping, market and easy bus ride to airport. I would stay here over many other hotels in the area.Avis certifié Hotels.com
"Too noisy after midnight"
Second stay at Messena. It will be the last. Karoake across the street into the very small hours on Friday and Saturday, made the stay unpleasant. The room itself was so basic, like a two star hotel. Breakfast needs some redesign, it was almost a bun fight. Staff were charming and called the police to address the nighttime revelrie, but to no avail. […] Avoid! Lisez la suiteAvis certifié Hotels.com
"Central but noisy location in downtown Nice"
This hotel is one that has been used by our tour company (although we booked it directly). The staff was very helpful when we had a problem contacting our rental car agency and with parking our rental. The location is within walking distance to most of the areas of the city, including the beach. Our room was large and comfortable but we were unable […] to get A/C to work. A staff member said that a previous guest had probably switched the system to heat. We were on the first floor facing the street on a Saturday night and heard a lot of noise way into the night. We advise asking for a room on an upper level, especially if you are staying on a weekend. The included breakfast was average. As with many older hotels, electric outlets for charging our devices were scarce. Lisez la suiteAvis certifié Hotels.com
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