"Comfortable hotel in the centre of Nice"
We stayed for 4 nights. The staff were very friendly and helpful. The hotel was comfortable. The standard room was small but adequate. The breakfast was OK. The hotel is less than 10 mnutes walk from the beautiful parks and Massena square which was bathed in light every evening.Avis authentique Expedia
Would rate higher if the hotel staff reception was more friendly and helpful. Only one person at reception desk was nice and helpful...that was the day we checked in. Room was comfortable and quiet. Older hotel that needs renovation, otherwise close to beach and vieux nice.Avis authentique Expedia
"Well located, clean hotel"
This is a very well located hotel, close to the beach and to the center of Nice and the old town. The hotel is fairly standard with all regular amenities that one would expect from a hotel of this standard. The staff is nice and friendly. The room is spacious and clean. We also purchased the breakfast which was good and varied.Avis authentique Expedia
"Best spot in town"
Excellent location. Comfy bed. Very very tight spaceAvis authentique Expedia
"Great Hotel in Centre of every thing"
My wife and myself went for a long week end for our 25th wedding anniversary and the hotel was in a perfect location walking distance to the beach, square & restaurants and bars. The hotel was clean and the staff very polite and helpful.Avis authentique Expedia
"Nice hotel in heart of Nice"
Enjoyed our stay at Hotel Massena. It was well located close to everything and a 10 minute walk to train station.Avis authentique Expedia
Excellent location for old town, trains and promenade. Noise from street at night helped by well sealed windows! Very good breakfasts and friendly serviceAvis authentique Hotels.com
"it was alright....."
We had just been on a tour of northern Italy and stayed at some amazing hotels for a fraction of the price. In need of a face lift. Hotels in Nice seem to charge what they like and provide nothing spectacular in return. Much like a 'posh' hotel in Blackpool and not at all good enough for the price. Pull your socks up Hotel Messena!Avis authentique Hotels.com
Pros: Greaaaat Location - super convenient, had pleasant service with 1 staff member. Cons: check in staff was rude (racist?), no wash basin in WC with the toilet (how is that sanitary? more of a complaint against all of france), and the internet was super flaky. also left the windows open in my room until 9p at night, filling it with mosquitos but […] unable to move me to a different room. furthermore AC was broken. okay for one or two nights, would not recommend for a longterm stay, or one where you think you'll spend a lot of time in the hotel/ room. Lisez la suiteAvis authentique Hotels.com
I arrived as a solo guest, I had just say on the bed to have a relax and a glass of wine, when a lady entered the room! without knocking and said she wanted to use the phone. This did make me feel uneasy. It turned out she was housekeeping. I was not happy about this. I did report it to the reception, a sorry was given but they did not really seem bothered. […] Also if you are in business and want to use the internet as I do, be prepared you can only log on for 40 minutes at a time!!!! That is just enough time to look at your emails, without replying. I have to say there are better hotels in Nice. Lisez la suiteAvis authentique Hotels.com
"Nice is nice."
Great hotel. Very friendly, kind and helpful staff. Both French and English spoken. Easy access to plazas, beach, trains, stores, etc. Very happy.Avis authentique Expedia
Réponse de la part de Hotel Massena Dear Katie, It is always a pleasure to read reviews of our customers and even more when they are glowing like yours. Thank you for taking the time to share your experience of stay at the Hotel Massena. We strive every day to exceed our guests' expectations. I am so happy that you had such a pleasant experience with us. We look forward to welcoming you back, Yours sincerely, Perrine Pellet, public relations manager
"Nice hotel and location,but"
The hotel was very clean and the service overall was good.It's location was excellent.Just a pity that our reception was the worst experience in France. Anika (?) made us feel uncomfortable as she was alone at the desk.Avis authentique Hotels.com
"Great home base"
July vacation, explored three days in Nice (could have easily doubled that) and ther rest of the week day trips. Central location for most things without being in old town itself. Bus to airport 4 blocks away. 10-15 minute walk through the green park to trains or buses to Monaco. 5 minute walk to get into old town and the beach (promenade). 2 blocks […] to tram (goes to train station or Garibaldi plaza for eastern towns). Clean room, excellent service. Staff was great. Did not have breakfast there, as we are market people. The town is too amazing to stay in the room, but this was a nice air conditioned home base with a stylish lobby; internet worked great (wifi). Will need AC adapter but they lent us one and opened our wines we bought at the market. Small fridge for the cheeses we bought and coffee/tea pot in the room. Daily bedding changes. Doors open to street view (12 inch balcony). Relatively quiet at night, did not hear a thing despite being 2 blocks from one of the squares. Great place. Lisez la suiteAvis authentique Hotels.com
Hotel Massena is really a perfect location to explore Old Nice and a short walk to the main train station. Bathrooms are a bit strange as the shower and sinks are separate from the toilet closet, but we grew to like it when we were getting ready. Most of the staff was very friendly, there was one I didn't appreciate the attitude. Regardless, I would […] recommend this hotel. In fact i stayed there twice within a 15 day period. Lisez la suiteAvis authentique Hotels.com
"Helpful staff, good location, clean and comfy"
Hotel staff helped us coordinate with airline for our lost baggage. Hotel was clean and in a great location. Definitely recommend.Avis authentique Expedia
Réponse de la part de Hotel Massena My sincerest appreciation for your kind words. From our housekeeping staff to our Front Desk Agents, one of our top priorities is to fulfill all of our guests’ needs so I am so pleased you found our service to be helpful. Thank you also for recommending us and I hope during your next visit to Nice you stay with us again. Perrine Pellet, Public Relation Manager
"Stylish Hotel in Good Location"
Massena is a stylish hotel well located just off the main square. My room was small and the bathroom was tiny, but it was modern and comfortable and adequate for a single night. It was clean, the AC worked well, and the wi-fi was excellent. Front desk staff couldn't be more helpful. The hotel's entry and reception are very pleasing.Avis authentique Hotels.com
"This is a nice hotel and a great location."
We stayed 2 nights at this hotel and really enjoyed it. It is a really great location. It is about 3 blocks from the beach. There is a nice splash pad for the kids about 1 block away. When you leave the hotel and go to your right there are a lot of restaurants and shops. The people at the hotel were very nice and let us get our room early. They booked […] us a nice tour and booked us a shuttle to get back to the airport. They have a nice breakfast. We got an upgrade to our room so we had a nice size room. The bathroom is very large with a nice shower. We really enjoyed ourselves. Lisez la suiteAvis authentique Expedia
Réponse de la part de Hotel Massena We want to extend our sincerest gratitude for taking the time to share your experience and to highlight all the wonderful things you enjoyed about your stay. Thanks to its privileged location, the Hotel Massena is the perfect place to enjoy the city of Nice. To accompany you throughout your stay, we put at your disposal a blog with news and many places not to be missed (restaurants, sightseeing, events...). It is with great pleasure that we note our staff was of great assistance during your stay. I will make sure to pass along your appreciation to all of them. It is through feedback such as this that inspires us to continue to provide the five-star service that we are known for. Thank you! Perrine Pellet, Public Relation Manager
"Hotel in the centre of town"
1 night stay, basic room but hotel located in a good area. Friendly staff.Avis authentique Expedia
Réponse de la part de Hotel Massena Thank you for sharing your recent experience. Guest comments help us maintain and improve our standards of service. Perrine Pellet, Public Relation Manager
"Great hotel close to everything."
Had a pleasant stay; it was pretty close to everything and their staff were helpful but their internet doesn't work well. Kept going off and on.Avis authentique Expedia
"oh la la in Nice"
fantastic little hotel, great location within 5 mins walk of the old town of Nice and straight in to the pedestrian zone of the new. Tram stop in less than 2 mins walk away. Hotel was super clean with huge rooms, it's a must for Nice.Avis authentique Hotels.com
"Modern lobby, average rooms"
We were happy with our stay at hotel massena. The hotel staff were friendly and fairly helpful. The room was smaller than expected/showed in the picture. The breakfast was good, but arguably overpriced. I would recommend to get breakfast at any other local restaurant. Usually runs about 7-9 euros for a coffe, juice, baguette, croissant. All in all, […] we were happy with our stay and may consider going back to the same hotel for our next trip. Lisez la suiteAvis authentique Expedia
"Ideal for a quick city break;; home of the Fauves"
A central location in Nice, within easy reach of the Old Town and the Promenade des Anglais. Inevitably the town gets a little frisky at night, so there is some noise, but the bed is very comfortable and the facilities are good. The bath/shower needs extra handholds for those less sure of their footing; but apart from this I found the staff most friendly […] and approachable. They were very helpful with arranging small trips.out to the region, where the colours, flowers and character of the light explain why Chagall, Picasso and Matisse, among many others, found inspiration for their work. If you eat out, make sure you have the wild sea bass, as the farmed is not of the same quality.there are many good restaurants, and the local wine is rose. Lisez la suiteAvis authentique Expedia
"Quality Hotel - Nice"
Hotel Masséna is a quality hotel in an excellent city centre location. The rooms are spacious, clean and comfortable, if lacking in a comfortable seat. The breakfast buffet was to a high standard. Perhaps the best thing of all about the Masséna was the quality of the staff. They were, bright, cheerful, professional and all very helpful. My only moan […] was about their WIFI system which required you to sign on with ID and Password after every 45 minutes. I would recommend the Masséna. Lisez la suiteAvis authentique Expedia
Spent 4 days in Nice couldn't ask for a better location. Staff were extremely friendly! Will def be back next year.Avis authentique Hotels.com
"Good city hotel"
Excellent location - walking distance to restaurants, old town, the Prom des Anglais, etcAvis authentique Expedia
"Nice hotel, well located"
Hotel Massena is located in a really good spot, close to the main shopping centre, old town and beach, and within walking distance of the train station (or two tram stops which passes right by). The bed was massive and comfortable and the decor was modern, though I didn't like the toilet being in a separate room. The staff were also very helpful. Only […] downside was it was quite noisy. The air conditioning controller kept making a loud buzzing noise and I had to turn it off (which wasn't an issue in May) and we were often woken in the morning by people in adjacent rooms checking out or taking calls. We didn't eat in the hotel but there is a huge selection of good places for breakfast and dinner right by it. Lisez la suiteAvis authentique Expedia
Loved Nice. Great place, great people, great food.Avis authentique Expedia
"bathroom and toilet facility was too small"
We arrived with our bicycles from our tour through southern France. It was not a problem to have our bikes placed in our room since there was no other place where to put them. The hotel is situated in the center of the city with good shopping opportunities. There is a picturesque outdoor market for flowers and vegetables in the old part of the city, […] which is converted into outdoor restaurants in the evening. The beach can be reached on foot within ten minutes, it is not a sandy beach but mostly pebbles. Lisez la suiteAvis authentique Expedia
"Convenient hotel but that is it"
Located close to the shops and restaurants but that is about all that is good about this hotel. The carpet in the Hotel was from the 70s, which made me keep my flip flops on the entire stay, bathroom didn't feel clean and bed wasn't comfortable. There was quite a bit of noise outside but that should be expected so close to the action of Nice.Avis authentique Expedia
"Good value. Great location"
Helpful staff. Great location.Avis authentique Hotels.com
pleasant staff excellent reception area convenient to restaurants and sea frontAvis authentique Hotels.com
"Great location and service."
Stayed only 2 nights. Wish it was more. Excellent location, walking to everything. If in doubt book it. Thanks to other travellers for recommending.Avis authentique Expedia
"Great location but not a 4 star hotel"
The hotel is perfectly located but should really only be 3 star. The room was small with hardly any storage, and appeared to have little or no sound proofing. The air conditioning was poor and the room became uncomfortably hot at night which meant we never got a good night's sleep. The breakfast selection was certainly not worth the money.Avis authentique Hotels.com
"Great hotel in a good position."
Very central to all the sights. Many reachable on foot. Transport excellent and cheap. Staff very approachable and friendly. Room very clean and comfortable.Avis authentique Expedia
"Nice hotel for bussines travel"
Very friendly and polite personal. Clean and confortable but the size of the bathroon, specially the shower is too small. Very good breakfast but 20 euros is expensiveAvis authentique Expedia
"Definitely NOT 4 Star"
We booked this based on reviews and photos. Neither the photos nor 4 star rating accurately reflect the place. Communal areas are ok but the rooms themselves are not great. When we spoke to staff about the condition they were rude straight off the bat even though we were trying to be reasonable. We left and stayed somewhere else.Avis authentique Expedia
"walking distance to everything"
nice hotel close to most things like old town and Market even to the beachAvis authentique Expedia
"Nice in Nice!"
Ideal location; close to city centre and beach - our car whisked away to hotel garage in no time. All the staff at the hotel were simply magnificent; permanent smiles on their faces and so eager to please. "How do we get to the Allianz Stadium?" was one question posed at reception and within minutes we were provided with printed details of the route. […] Excellent breakfast, more than adequate facilities and what could be better than a picture of Brigitte Bardot above the bed and an idyllic snap of Marilyn Monroes in the lift! Hotel Massena - a truly great hotel. We'll be back! Lisez la suiteAvis authentique Expedia
Great location. Great staff. Nice rooms. Close to beach.Avis authentique Expedia
The staff and location were wonderful. A bit noisy on the street side. terrific breakfast. Parking is convenient but pricey. If possible don't rent a car.Avis authentique Hotels.com
"I liked it"
This Hotel is located in a good spot and exept for female staff, male staff were so kind. All the female staff at the reception was not so helpful but our room made me happy with a nice balcony. Good to walk to restaurants, cafe and beach.Avis authentique Expedia
"A few days in Nice"
My husband and I decided on a few days away in Nice, we had been before but had stayed with family, so were unsure of which hotel to stay in . After much reading of previous reviews we chose the Massena, and our choice turned out to be a good one. On checking in we received a free room upgrade which was an unexpected bonus, and breakfast was included, […] which is unusual for French hotels. The room was large with full height windows and a balcony which added to the feel of being in France. A queen sized bed which was comfortable, and the bathroom, which was newly refurbished, had a shower which was vigorous but not over the top. Lisez la suiteAvis authentique Expedia
"Two wonderful days"
The Massena is close to everything one needs in Nice.Avis authentique Expedia
Rooms varied in size-ours was very small-a tight fit! Breakfast very good,all staff accommodating. location very good-easy walk to restaurants,the sea and shopping.Avis authentique Hotels.com
"Very well located"
Parking was offered by the hotel but was expensive.Avis authentique Hotels.com
"Outdated and Expensive"
The pictures look good but are better than the actual hotel. The common areas are in excellent newer condition. The room was clean and in good condition but very dated. The internet was not working at all. I would not stay at this hotel again. It was overpriced and not a good value for the money at $200 per night. I stayed in another hotel close to […] the beach on the top floor with a view and recently renovated for less. Lisez la suiteAvis authentique Hotels.com
"Very convenient location"
Close to the main square, close to the market, walking distance to the train, very clean. Nice breakfast, helpful staff, would definitely recommend this as a four star hotel.Avis authentique Hotels.com
"Tired but well located"
Although the hotel is very tired and could do with a little TLC it is very well located, very close to the old town with its fantastic resteraunts you can also get to the beach and squares very easily. The bedding is clean but the walls and furniture are full of scrapes and knocks. Wifi doesn't work in all roomsAvis authentique Expedia
"Good location close to many sights"
This hotel is in a good location close to many things such as the train station, shops, Place Messena, the old town and the beach. The rooms were comfortable although not entirely noise proof as you could hear other hotel guests coming and going.Avis authentique Expedia
"Excelent location! Great hotel! But the wifi....."
I had two rooms in this hotel for two weeks. The location is fantastic! The hotel is great. We did not book it with breakfast so I cannot comment on that. The hotel has free wifi but its not so good. It does not work in the rooms ( at least the signal was poor in both my rooms) and the connection falls every 40 mins. The password must be punched in […] for every use, which is a little annoying. To use the internet, i always had to go down to the lobby. I would say that is the inly problem. Oh, and by accident, a had a personal towel taken by mistake by house keeping and the front desk did not have a solution for that. othervthan that, i Would stay there again! Lisez la suiteAvis authentique Hotels.com
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