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Avis d'un client Hotels.com envoyé le 5 mai 2012
Ce client n'a pas laissé de commentaire.
"Situé à 2 pas des lieux incontournables à visiter"Avis d'un client Hotels.com envoyé le 4 mai 2012
Excellente impression, si ce n'est au niveau du personnel d'accueil qui s'est avéré froid et peu aimable.
"Parfait !"Evalué par Corine H de "Bordeaux" le 5 janv. 2012
Hotel très bien placé, très confortable avec des tarifs attractifs pour ce niveau, personnel serviable. Le petit déjeuner inclus est très varié avec des produits frais. Le parking fermé ne coûte que 15 dollars ; pour notre part, il était offert car nous avions réservé par hotels.com. Nous avons pu visiter la ville et nous rendre à pied à Riverwalk tout proche sans problème. Petit étonnement, il n'y avait pas de réfrigérateur dans la chambre mais café et boissons fraiches dans l'entrée. Un hôtel à conseiller. Nous y retournerions...
"bonne situation et très propre"Avis d'un client Hotels.com envoyé le 7 nov. 2011
Très bonne expérience dans cet hôtel. Situé le long d'une autoroute mais malgré tout bien insonorisé, nous n'avons pas du tout été incommodés par le bruit. Beaucoup de restaurants et magasins aux alentours,proche des parcs d'attraction. Situation idéale pour se rendre à Bandera (en dehors de la ville) Petit déjeuner très correct, céréales, bagels, gauffres, toast ... A recommander sans hésiter.
"tres bon sejour"Evalué par anne p de "lille" le 27 oct. 2011
tres bon choix d'hotel, emplacement super avec le market square juste en face, proche du river walk et piscine tres agreable.
Situation
Dans le quartier de Nord-ouest - Six Flags à San Antonio, ce village vacances est très pratique pour les familles. The Westin La Cantera Resort se trouve non loin de plusieurs sites d’intérêt, notamment Shops at La Cantera, Six Flags Fiesta Texas et The Rim Shopping Center. Les sites Palmer Course at La Cantera et University of Texas-San Antonio se trouvent également à proximité.
Caractéristiques du village vacances
L'établissement The Westin La Cantera Resort possède un spa tout équipé, un terrain de golf, 6 piscines extérieures et 3 baignoires spa. L'accès à Internet haut débit en Wi-Fi est gratuit dans les espaces communs. À l'attention de ses clients en voyage d'affaires, ce village vacances 4 étoiles propose diverses prestations, dont un centre d'affaires, un éventail de services de secrétariat et un équipement audiovisuel. Ce village vacances abrite 4 restaurants ainsi qu'un café, un bar en bord de piscine et un bar/lounge. Le personnel de l'établissement propose un service de conciergerie, un service d'organisation de mariages et un service de traiteur. L'établissement inclut un centre de remise en forme, une piscine pour enfants et des soins spa. Des services de transport vous sont proposés gratuitement, notamment une navette vers le parc à thème et une navette vers le centre commercial. Les clients disposent d'un accès gratuit au parking en libre service de l'établissement.
Chambres
Les chambres donnent sur un balcon. Les 508 chambres de l'établissement The Westin La Cantera Resort sont climatisées et comprennent un lecteur de CD et un minibar. un téléviseur à écran plat 42 pouces donne accès aux chaînes par le câble, un lecteur de DVD et une console de jeux vidéo. Toutes les chambres possèdent un bureau, un coffre-fort et une ligne téléphonique multiple avec répondeur vocal ; les clients peuvent passer des appels locaux gratuitement (sous réserve de certaines restrictions). L'accès à Internet haut débit avec ou sans fil est gratuit. Les lits sont dotés de matelas à oreiller incorporé, et de la literie de marque, un jeu de trois draps, ainsi que un édredon de plumes. un réfrigérateur et une cafetière/bouilloire à thé sont à la disposition des clients dans les chambres. Les salles de bain comprennent des peignoirs, des articles de toilette de luxe et un sèche-cheveux. Les chambres ont également des journaux gratuits et de l'eau minérale (offerte). Les services et équipements suivants sont disponibles sur demande : une literie hypoallergénique, du linge de lit/serviettes de bain supplémentaires et un service de réveil par téléphone. Un service de préparation de lit est proposé en soirée, ainsi qu'un service de ménage quotidiennement. Toutes les chambres de l'établissement The Westin La Cantera Resort sont non-fumeurs.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Cet hôtel ne dispose d'aucune installation accessible aux personnes à mobilité réduite. Veuillez sélectionner un autre hôtel si vous désirez réserver une chambre aménagée pour les personnes à mobilité réduite.
Les clients peuvent savourer un moment de détente et de douceur grâce à la gamme complète de soins proposés dans le spa de ce village vacances (Castle Rock). Les services proposés incluent des massages, des soins du visage, des enveloppements corporels et des gommages corporels. Le spa propose divers soins thérapeutiques, dont l'hydrothérapie.
Les enfants de moins de 17 ans ne sont pas autorisés dans l'enceinte du spa sans la surveillance d'un adulte. Les clients de moins de 12 ans ne sont pas admis dans l'enceinte du spa.
L'établissement The Westin La Cantera Hill Country Resort possède 4 restaurants sur place. L'établissement met à disposition des clients un service d'étage.
Ce village vacances abrite un terrain de golf et un centre de remise en forme. Une piscine extérieure, une piscine pour enfants et une baignoire spa se trouvent également sur place.
Les activités de loisirs répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Certains établissement facturent des frais supplémentaires pour des équipements ou des services, même si vous n'en faites pas usage. Certaines taxes gouvernementales peuvent également vous être facturées à votre arrivée ou départ. Cet établissement nous a informés qu'il facture les frais suivants :
Nous avons indiqué tous les frais dont l'établissement nous a fait part. Toutefois, ces frais peuvent varier, en fonction par exemple de la durée du séjour ou du type de chambre réservé.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèce ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Hidden Fees!"
The hotel sneeks in a $20/night 'resort' fee which is for the privilege of swimming in their pool and using their workout facility. When I informed them that we did not use the facilities, I was told that everyone is charged regardless - so be aware!
"Great customer service"
We enjoyed our stay very much. Every time that I did have an issue, i.e., requesting a room upgrade, key being deactivated during the stay, the front desk staff was very helpful and fixed all the issues. The pool staff and restaurant staff was excellent. Thanks for an excellent vacation.
"La Cantera Resort is good option"
Is conveniently located in la cantera, you have close mall and fiesta texas, perfect place to stay with the nature
"WestinResort in San Antonio"
The Hotel staff was outstanding. They are very well trained in customer service!
Ce client n'a pas laissé de commentaire.
"The westin"
Very nice hotel but not convenient for families. They have a small fridge for alcohol, no DVD player, and unless you use the valet, walking back from parking lot is a HIKE. However, I will say it is convenient because located to shopping areas and restaurants.
"Excellent Customer Service"
Only thing that was not good was some mildew in several places in the grout of the shower. Easily could be cleaned. Everything else was excellent. Every Westin employee we can into contact with was courteous, respectful and friendly. We love Westin properties!
"Excellent experience"
The only problem we had was the first room smelled like pet urine. My wife has a very sensitive nose. They changed the room with no hassles and the rest of the stay was outstanding.
this Hotel is amazing, just a gorgeous resort, will definitely re-visit in the summer
"La Cantera near Fiesta Texas"
We completely enjoyed our stay. The food at Francesca's was incredible the service was even better! The view out of this world. We plan to bring our whole family next time.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Entertain the family here"
This hotel is a fantastic place to entertain your family of multiple ages. The hotel itself has several pools, a Wii / X-Box game room,library, restaurants, workout facility, tennis, golf, spa, etc... But it's also right next to Six Flags and La Cantera outdoor mall, plus very close to Sea World. Great hotel with excellent location!
"The Little Things"
Top qualtiy hotel that missed out on the Little things Room was great and the grounds are beautiful, but some addtional staff traing in order. Tried to order room serivce but no menu in the room. Did call room service and got. a order sent up but still no menu. Walked by several hotel workers durning my 3 day stay and no "hello or how are you doing […] Sir" Day 3 asked again for a room menu from the concierge, will send one up in 10 minutes, 30 minutes later had to call again. To help concerve, they offer a $5 gift card if you do not need your room serviced. Got the card day 1 but not on day 2 Left day 3 and Valet service was add for 3 days, I did not use the Valet serivce. The clerk took it off with out question but no , I am sorry for the mistake, All fixedable items, and will be interesting to see if they are fixed the next time I stay there. Lisez la suite
Ce client n'a pas laissé de commentaire.
"Extremely Overrated"
Heres the list of complaints. We couldn't checkin almost an hour after 3pm. Room wasn't ready. When we left our bags at the front desk. We didn't get them delivered until almost 5pm. The room smelled. The hotel was suprisingly dirty. Elevator, handprints on the windows, doors, floors were dirty and needed a good scrubbing. The starbucks floor in the […] lobby was filthy. Now on to the pool. which is the reason why we chose this hotel. The pool area was over crowded and the pool wasn't clean. straws, paper, bugs, leaves in the adult pool. Nobody was swimming in the pool because it was dirty. When we ordered two drinks the waiter brought us the wrong drinks. We waited 30 minutes for two drinks. The drinks were of poor quality. I was very suprised at the lack of quality. They seemed to be understaffed at the front desk and room service. This hotel is extremely overrated and will not be staying there again. Lisez la suite
"Great escape"
This hotel is beautiful with an even better view. It is high in the hill country. Excellent!
"La Cantera San Antonio"
Ce client n'a pas laissé de commentaire.
"Westin La Cantera"
Beautiful property, with spectacular views. The rooms are very spacious and decorated with contemporary and luxurious details. The hotel is very close to La Cantera Mall and Fiesta Texas. I enjoyed my brief stay and will plan to stay there again.
Ce client n'a pas laissé de commentaire.
"Just a quick overnight"
Since a funeral visit was involved, it was a quick overnight. Beautiful hotel with lovely grounds. Would like to have a longer visit another time.
"Best in Hillside San Antonio!!"
I LOVE this hotel, everything about it is excellent!!..
"GReat Stay"
I have been returning to the Westin Cantera for a family vacation for the last three years. AS i ti is close to the Six Flags park and shopping at La Canterra I liken it to a lower cost trip to Disneyland. Staff are friendly and helpful and lots of activities for the kids in the hotel alone (they set up a kids park in one of the tennis courts with […] attendees and inflatable slides with some sports equipment. They also have loony tunes characters to join you at breakfast. One year when my toddler was crawling over the room carpet, his knees turned black due to dirt built up in the carpet. Lisez la suite
"La Cantera Resort in San Antonio - a must!"
We'd never stayed in a Westin hotel before and I have to say our expectations were more than exceeded! The resort was amazing and the staff was even better. They went over the top to make sure that my family was well taken care of. Every employee we encountered went over the top and was more friendly that I could have expected. We've never left our […] 4 year old in a public childcare but felt completely comfortable leaving him in the kids club while we had a nice, quiet dinner at their fabulous restaurant. Needless to say we'll be back again and again. Thanks Westin!! Lisez la suite
"Mixed reviews"
We got a GREAT rate, so that helped alot. However, we had a few too many glitches for the status and rating of this hotel. They were usually fixed asap, though. We loved the activities they had for the kids, the food portions were good and huge and could be shared (which was great), the grounds and pools were lovely, the rooms were nice, the spa was […] great, the views amazing, the nature trail was beautiful, the amenities were all excellent, things we had requested for our room were there (extra bed and fridge) etc. Some of glitches: 1) no kid packets at check in 2) never changed the names on our rooms as requested, which caused check out to be a pain (we had two rooms - one for us and one for my mom) 3) Our first meal (by pool) was mixed up and caused a very long wait (we were not charged for the mix up), 4) air conditioner in our room did not work right (they fixed ours, but then our other room was warm) 5) room had not been vacuumed in some spots 6) requested a fan (b/c of some noise and air conditioner not working right) so brought up a VERY DIRTY Fan - huge clumps of dust blew off when we turned it on. In-room book says you can request a fan), 6) the "heavenly" bed in our room was not very comfortable, and there were indentions from previous sleepers. Like I said, almost all were tended to, just seemed to be a bit "off" for a resort of this type. Overall, we loved our stay. The kids had a great time, and they really do have some fun things for the kids - the animal show that is twice a week is so good, the s'mores at night are nice to have, the inflatable zone was great, the kids loved the pools. We loved the poolside free chair massages! The hotel is in a great location and absolutely gorgeous views. Lisez la suite
"Nice hotel. Great view!"
We stayed 1 night at La Cantera. It was a quick getaway for me and my wife. We left the kids at grandma's and figured if we liked our stay we'd come back with the kids. The pools were nice, the food was good in the restaurant (only ate breakfast and quick lunch at Brannon's). They even had Bugs Bunny and Sylvester the Cat stop in. The staff was attentive […] even though they were busy running around. The family pool has a waterfall and a slide for the kids. They also had movies out on the lawn that evening. Looked like everyone was having a good time. The adult pool made for a nice getaway. The self parking is kind of far from the entrance, so keep that in mind if you're passing on valet. Looks like they also provided a golf cart ride out to your car if you asked. One thing going for this place is the view! The hill country is beautiful indeed. You could also request a city view so that you can see the fireworks at Six Flags Fiesta Texas, which is right down the road. Great place to stay if the park is in your plans. Overall I'd give this hotel a good grade (4)...but from my previous travels to San Antonio, so far, our favorite has to be the Hyatt Hill Country Resort and Spa...with La Cantera in our top five. Not dissing, just saying...Either way it was a nice, fun & relaxing stay. Lisez la suite
Ce client n'a pas laissé de commentaire.
I went with my daughters for 1 of my daughter's 17th birthday celebration and we had a wonderful time staying at the Westin La Cantera Resort. The staff was so amazingly friendly and helpful. The place was beautiful and the pools were great! We stayed in a traditional room, but we thought in such a fancy place as that would have little nicer of rooms. […] It was very basic and not as "heavenly" as it describes. Overall the stay was fantastic and I would definitely stay there again. Fabulous shopping and food all around area! Lisez la suite
"Westin La Cantera in San Antonio"
This hotel has come a long way. We've stayed many times, and for a while, the service had suffered, but they seemed to have taken comments and actually turned things around. Service was great, lots to do for the kids, location is incredible and free shuttle to both Six Flags and Shops at La Cantera is a major plus. My husband says the golf is great […] and he has played all the resorts. All in all, we would highly recommend. Lisez la suite
The accommodations were top notch. The food was excellent. On our walk on the nature trail, we were attacked by mosquito's...might want to spray the area this time of year. We ran back to the hotel. We would return to la Cantera...it was lovely and a great area for kids.
Ce client n'a pas laissé de commentaire.
Muy buena opcion
"Hotel westin san Antonio"
Nos gusto mucho y a los niños igual, solo tuvimos un detalle en cuanto a la limpieza del cuarto pero lo resolvieron de forma inmediata.
"THE WESTIN LA CANTERA RESORT"
EL SERVICIO EN EL RESTAURANT DEL HOTEL ES MUY LENTO...
"Excelente ubicacion"
No hay mejor hotel que este para ir de compras y que los maridos se queden disfrutandoo del golf, la alberca, el spa
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