Holiday Inn Express And Suites - Edmonton - Edmonton

Room okay woke up by hooker fighting with a John in the next room not impressed usually stay at holiday inn express in every city but would not recommend this one.

The customer service we received at this Hotel was very impressive.. There was a problem with our booking(not through our Hotel but external company we used) and the staff quickly solved it and even upgraded our room for no charge.. We had a very great stay.

We have stayed at this hotel a number of times. It's close to everything we want to do and, when we have an early appointment, the complimentary breakfast is a great time saver. The rooms are clean, the beds are comfortable, and the rooms are quiet. The fridge is handy for storing cold dirnks and snacks. If there's time, the kids enjoy the pool, and […] it's great for tiring them out for bed. Lisez la suite

Even though it was the long weekend, and they were obviously fully booked, the only minor complaint was that the long lineups at the breakfast buffet, and the fact that the pancake maker was broken. Other than that, it was a decent hotel.

This hotel was very nice! and very clean! The pool was nice and warm. The staff was very friendly and nice.

Holiday Inn Express and Suites in Edmonton was a VERY wonderful place to stay! The girls at the check in desk were very helpful and friendly. The lady who cleaned our room was exceptional and left us a cute elephant made out of towels and a kind note wishing us a good stay. The food at the breakfast buffet was excellent! We would definitely consider […] staying at this hotel again and we have already reccomended it to some of our friends as a good place to stay. Thanks so much for the positive experience! :) Lisez la suite

As a family of 6, there aren't many great options for us. We had two queen beds, a pull-out, in 2 rooms, a kitchenette, and it was fairly close to WEM. Cleanroom and staff was great. I will definitely make this my first choice next time in Edmonton. We stayed at Fantasyland the night before, and the convenience of location wasn't worth almost double […] the cost for 2 queens and bunks in a single room. Lisez la suite

Ce client n'a pas laissé de commentaire.

Great location. Hotel staff were very friendly and helpful. Conyac' and Homefires restaurants west of the hotel were excellent. Would definitely stay here again.

A girlfriend and I had stayed at this same hotel in November and so when my husband and I planned on going to Edmonton for his birthday I thought we would stay there again. I booked through hotels.com and a week before we were to arrive I contacted the hotel to confirm our rooms and the rate. The answer I got is if your confirmation says those rates […] that will be what you get - I wasn't impressed I thought the person could confirm this with me over the phone. When we arrived at 3:50 our room was not ready and we needed to wait until 4:20 to check in. I felt that that ladies at the front desk were not very professional telling me I could leave and then call back them back when the room was ready. I would have felt a better customer service experience would be that I give them my phone number and they would call me as they had no idea how long it would be. The previous visit the front desk staff were very helpful for my friend and I when we asked questions - this time they were not able to answer if there was a shuttle to Rexall Place for the hockey game and that maybe the mall had one. Again if would have been nice for them to help us find out this information. Lisez la suite

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The rooms were clean, staff were friendly, the rates were highly competitve and the continental breakfast was the best I've ever seen. A lot of variety. For our family of four (children ages 3 and 1.5) we felt comfortable and the staff were very accommodating with an early check in so we could get the children down for a nap upon our arrival to the […] city of Edmonton. This hotel is very close to the West Edmonton Mall and access is very easy if you are unfamiliar with driving the streets in Edmonton We rate this hotel very high and we look forward to returning very soon. Lisez la suite

The kids loved the pool area. It was close to all amenities. Take out was delivered within 15 minutes and delicious. The kids hope we stay in the same hotel from now on when we are in Edmonton.

We recently stayed at this hotel and it was a terrible experience. We paid over $200 to get a Jacuzzi sweet. Little did we know that the room looked nothing like the picture and it did not have a shower. When we asked to switch rooms the staff flat out said no and sent us away. I complained to the customer service manager about how unpleased we.were […] and asked him to stand behind the holiday inn commitment to excellent.client.experience. All he did was.aknowledge that there was a room without shower and they were updating the website and did nothing for.this.massive inconvenience. It was a terrible experience.and I wouldn't recommend it to anyone. Lisez la suite

I looked up this hotel on booking.com and was trying to find out if it was the same hotel that I had stayed at before and could not find out and upon calling the 1-800 number to see and they were not helpful and they ending up booking the room over the phone and as it turns out it was not the one that I had stayed at before and they ending up charging […] my visa over the phone and I had explained that this was a business trip and wanted to put it on my compnay visa and was not allowed to do that at checkin time and upon checkout was not able to get a receipt for the room. They had a copy of the receipt at the hotel but could not give me a copy of it. I am the customer and that was my purchase and not able to get a receipt that is totalling wrong. Unsatisfied customer. Lisez la suite

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The Hi Express is a quality 3 star hotel. It's located just minutes from the West Edmonton Mall which is very convenient. It's also very close to plenty of shopping and great Cdn restaurant chains like Milestones, Moxie's and Kelsey's. Upon check in, the girl at the front desk accidentally sent me to a room that had not been cleaned yet. When I went […] downstairs to tell them what had happened, they upgraded me to a suite with a hot tub! Completely unnecessary, but a nice gesture. Overall, the hotel was nice, clean and the complimentary breakfast was great. Nothing fancy, just your typical eggs, bacon, muffins, juice etc, but it was good and free. I recommend this hotel. Lisez la suite

I was so impressed with the guy who was cleaning all the rooms, vacuuming the halls and wiping walls. also the guy in charge of the breakfast was awesome. He kept refilling the containers and made sure there was enough of everything to eat. both guys were very pleasant to talk to. the hot tub was great and I enjoyed working out on the treadmill in the […] fitness room. Lisez la suite

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The only issue with our room is that it had a queen bed rather than a king. We loved the ground floor location as well as the incredible HOT breakfast served for the guests in the morning. This hotel was a direct route to the West Ed mall and to the main roads needed to get to the outlet shopping malls. It's location is also really close to the Olive […] garden (yay) and even though the hotel itself does not have a restaurant, the one across the street was wonderful for take out. I really really recommend this hotel for a holiday get away :) The rate we got through this site was perfect for us and incredible, making our stay even more worth it! Lisez la suite

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The food was good at breakfast and had plenty of variety. The staff are amazing and helpful. Rooms are clean quiet and comfortable. Ten minutes from west Ed mall. The pool is clean bright and great. Great value

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Very close to west Ed mall. Taxi to hotel was very reasonable. Hotel was clean and staff were very good.

Was reasonably priced, clean and comfortable. It was relatively close to the West Edmonton Mall which was desired.

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Clean rooms and perfect location. Very pleased.

The front desk staff was very friendly and understanding. The location is in a good spot especially if you plan on shopping. The hotel itself was fairly clean and presentable. The breakfast buffet could be a bit bigger in terms of food selection but other than that it was good.

The staff was so accommodating, I had left some clothes behind and they got it onto the bus the next day!! The breakfast was great too!! Totally fresh and not just the plain complimentary breakfast!! Definitely will return!

Very nice hotel and ammenities. Only draw backs were that Jacuzzi room only had the tub, no shower and the only ATM in the building was out of order. Otherwise very nice stay.

The toilets don't flush very well and we ran out of hot water while showering should not happen

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The staff were friendly and helped us out when we needed it. The room was clean and comfortable. The only thing I didn't like was the jacuzzi was to small. It looked bigger in the picture when booking. The two of us had trouble fitting in at the same time and we are not big people.

Really enjoyed my stay here. Booked online a jacuzzi room and when we got to the hotel not only did we have a jacuzzi in our room but we had a little sitting area, fridge, microwave and king size bed. Never had any problems checking in and was close to west ed with out the pricyness of rooms.

I was very impressed with the continental breakfast. With a family of 5 it could be very pricey eating out for every meal. The continental breakfast was a hot one and very good. Had everything from cereal to eggs and toast.

this hotel offered great sevice, quick to solve a unforseeable issue, and had a awesome complementy breakfast in the morning. it had eggs, sausage, yogurt, toast, bagels, pancakes, fruit, juice, milk, coffee, tea, and warm cinammon buns. would definatly stay there again.

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Convenient location

The selling points of my stay to this hotel is the accomodation with kids stays free and free hot breakfast.. The room was comfortable but the service was unsatisfactory.The staffs are not very friendly especially when we returned to our room and found a/c not working and it was 79' ..The maintenance man came and acted as if it was our fault why the […] a/c wasn't working..He can barely speak English and was arrogant.... He acted no big deal of fixing it but he had to clean the condenser up bec. it was dirty...No apology was given to us why its not working... Our !st breakfast the scramlbed eggs was too salty to eat and bacon is terrible.after the 2nd day we checked out and got accomodations to fantasyland Hotel West Edmonton Mall...Nicer and more convenient to the West Edmonton Mall.It was pricey but its all worthy. Hope this hotel improve its customer service Lisez la suite

Every thing was good except the breakfast. Very lame. poor selection. Plastic spoons, knifes and forks. syrofoam plates. This produces alot of garbage. How about real plates, coffee cups and cutlery? Maybe even employ a dishwasher and put someone to work. It would make me come back to Holiday Inn. Everything else was good. Thank you

Close to WEM. reasonable service. Buffet type breakfast served on paper plates. No restaurant on site. Decent pool. Business centre not equiped with necessary soft ware to download and print boarding passes. Proabaly not a bad bet for parents and kids who want to be close to WEM.

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Decent place, hotel staff were VERY nice and helpful. Internet service was slow to the point of being useless - you could not go to a web page without it timing out. A 1-800 number that i need to dail into for a conference call was not accessable another was. I would recommend the hotel for a non-business stay but not for a business stay.

We planned a get away to Edmonton for my young sons b-Day. The hotel was situated close to the Telus space center and WEM. We were very comfortable, the staff there was very professional & curtious.

king executive suite does not have a whirlpooll as advertised. However the front desk people were so helpul and upgraded us too one. We had a lovely stay. Breakfast was sufficient and choices pretty good also. I will stay again!

Very friendly , quite, clean ,excellent breakfast {free}, lots of pillows,love the bed spread, bed was ssoooo comfortable .This place is my favourity all time spot .We never got the opportunity to try the pool and jucuzzi.

Very convienant location to the West Edmonton Mall and restaurants, Clean well kept rooms, good free breakfast, clean pool/hot tub/gym and internet room, overall satisfied customer for the price