Excellent service i love itAvis certifié Hotels.com
"Great Hotel for little ones!"
My family had a blast here! My 3 boys loved it, especially my 7 and 3 year old boys. The rooms are not the best but by far not the worst either. The staff was very helpful and courteous. The real attractions here are the Nick characters and they deliver 1000%. The TMNT dinner was by far the highlight of our trip. The turtles greeted all the kids, took […] pictures, danced with them and the buffet accompanying the show was excellent. If you have young ones and are familiar with the Nickelodeon cartoons, the experience can't be missed. Lisez la suiteAvis certifié Hotels.com
"Good service....bad rooms"
The service was good however the beds were old and hard. My kids had a bad night in those bed. The bed spring was coming out of the mattress in the sofa bed. Definitely time for new ones.Avis certifié Hotels.com
"Once is enough"
I was disappointed with the up keep of the room and property.Avis certifié Hotels.com
Awsome family vacation. My kids loved every day there. Activities include kid and adult interaction. Food was good and surrounding area was great for other activities. Definitely will book again in the future.Avis certifié Hotels.com
This is very poor hotel which I will not suggest to visit if you are paying more than $70 a night! Big Name little to expect! breakfast was over $80 for 2 adult and 2 child, unbelievable! Pool area are extremely old and out dated! Don't book room facing the pool area otherwise you cant sleep until 1:00am!Avis certifié Hotels.com
The rooms would take too long to get cleaned.Avis certifié Hotels.com
Awesome. Clean nice mannered staff. All in one location no need to go anywhere else like Disney and wait in the long hot linesAvis certifié Hotels.com
the kids had fun but for the amount of money they charge you would expect the hotel to be better maintain. The room had stains in the carpet and on the furniture. You can see were water had damage the furniture and they just cover it up instead of repairing it. Also the pool and the building are in need of painting. The mall is for the kids with the […] food being over priced. Eating with the turtles was a blast and the food actually was good. Double daré was lots of fun and the kids enjoyed being slim. Lisez la suiteAvis certifié Hotels.com
"Needs to be cleaner"
Kids had a good time, but sofa bed and chairs were really dirty, we had to covered them with blankets so we can seat. Pool is good for kidsAvis certifié Hotels.com
I used to stay at this hotel since my oldest daughter was 2 years old, today she is 11. The quality of the service dropped a lot. Our last visit was terrible. They didn't have towels at the room and the beds was not ready. When we call asking about the towels it took 11 minutes in hold and the lady said the truck should be there after midnight or 9 […] am. And then 1:45 am a lady knocked on the door. We will not come back anymore. Lisez la suiteAvis certifié Hotels.com
Check in took 2 hrs and after waiting that long it wasn't until after midnight that we had towels brought to our roomsAvis certifié Hotels.com
The linen was the worst,i have to go buy new linen on my vacation. ..beside that my kids had fun and they want to go back.Avis certifié Hotels.com
"Good location but needs a renovation"
Definitely kid centric water park. The room badly needs to be renovated. Smelled musty and very outdated. Food at poolside was typical kid friendly fare. Did not give good rating because I don't feel like it was a good value for what they charged.Avis certifié Hotels.com
This Hotel needs to get a serious remodelation, carpets are old, room decoration, appliances. Hallways and buildings should be easier to identify, specially if you arrive at night and the parking lot is full as usual. Food is horrible, dinner with characters, good luck getting a table, they are always sold out. Kudos to lifeguards, good job. This hotel […] is great for kids, for adults I dont like it. I go for my daughters, and promise not to come back in at least a year and a half. When is much older lol.. Lisez la suiteAvis certifié Hotels.com
Our original intention was just to stay at the hotel for the weekend and enjoy the grounds, but from the moment we walked thru the doors there were just too many people for it to be enjoyable. The wait in the lobby to even check in was almost an hour long. One of the pools was closed down which in turn every guest was making use of one pool and there […] were too many people to accommodate. The rooms were dated and did not meet my expectations. We wound up buying tickets to universal because we were not able to just enjoy the grounds as expected. Lisez la suiteAvis certifié Hotels.com
Good Service, and the location of the hotel is great. The courtesy bus to the parks is a great incentive!!!!Avis certifié Hotels.com
We had a great time!Avis certifié Hotels.com
We had a great time! The character dinner & breakfast were both fantasticAvis certifié Hotels.com
Run down. Very poor value for the money. No towels. No air conditioning in the elevator. Long wait for elevator. Had to call maintenance x3 due to being locked out of our room x 3 before lock was fixed. Stay elsewhere.Avis certifié Hotels.com
"Great family hotel."
This place was great. I found a great deal for our stay. I wish the pool area wasn't so crowded but not too bad. They offered floats and towels at the pool area. Room service was a reasonable price for a hotel. Food overall was good. Lots to do with the kids to keep busy. I stayed two nights and didn't get to do a lot.Avis certifié Hotels.com
"Not what we thought"
Room was dated. We forgot thing in our room and it was never seen again. It was too crowded. Will not be back.Avis certifié Hotels.com
"It was Okay"
It was okay.Avis certifié Hotels.com
"Issues with washcloths & Towels"
Well I must say I was not very pleased as upon checkin thethere was no towels all wash cloths I was told that they had rent out it took most of the night to get towels after several times calling. Then when I got the "waschcloths" realized they were hand towels. THE staff was friendly there were a lot of activities for the children which was good. I […] did like my rome location which was on the first floor near the pool. Lisez la suiteAvis certifié Hotels.com
We enjoyed our stay and all the hotel staff is very friendly. However the staff assigned in "Customer Service" module in charge of to making reservations for the amenities is very rude and unfriendly.Avis certifié Hotels.com
There was an intense mildew smell on the couch, chair and rug of the living room. Made it difficult to hang out.4Avis certifié Hotels.com
For the price you pay The hotel room could have been better my room smelled like old wet carpet but customer service was greatAvis certifié Hotels.com
Great time. Character meals are worth the cost. Characters take the time to greet each child and the food was terrific.Avis certifié Hotels.com
Nice waterpark, room was slightly run down, couch bed had stains and holes. Kids liked it.Avis certifié Hotels.com
"Great for kids!"
My kids loved it and would love to go back. It's definitely fun for them. It's def just barely a 3 star. Room was kind of musty but clean. Pools were kind of dirty. Nothing scary or anything just know it is what it is.Avis certifié Hotels.com
The buffet the one with out the caracters is not as good as the other one, the rooms smell like humidity in the sleeper sofa, and the room we had the shower head was broken we end up taking a shower with a container. We will come back because of the kids.Avis certifié Hotels.com
"not bad needs renovation"
Overall was good the kids had fun , just need some renovation especially the room.Avis certifié Hotels.com
"Poor standard hotel in a great location."
Location to Disney just a few minutes and really close to restaurants, shopping etc. Pool area has great kids amenities but very packed and noisy - only to be expected. But with so much focus on water play you would think they would have operating dryers as there is no where to dry in room. They even have a printed form to fill in for refunds on broken […] dryers so that says a lot. Major problem when kids get wet in pool, then it rains when you are out. Rooms mediocre - themed room had a papered wall and a sticker only. 4 person room but only 3 chairs around table, sofa bed so uncomfortable that had to be replaced. Pricey for the standard of accomodation. Would not stay again. Lisez la suiteAvis certifié Hotels.com
Lots of people swimming and you don't even have space to move around in the pool, unsanitary, very crowded and noisy environment, people out of control, dirty dirty dirty...long wait in that small seated restaurant where the ninja turtles are,my son was very frustrated, Bellboy won't even help you with the luggage, self service,Will not come back!Avis certifié Hotels.com
Very nice and fun hotel for kids.Avis certifié Hotels.com
"Kids loved it!"
Kids had a blast! They really loved the room. We stayed at one of the two room suites with the kids room having a bunk bed. They didn't want to leave the room. It was raining when we got there so the pools were closed, but we got pictures with some characters while we waited. The only reason I took a point off was because I had to wait a while to check […] in. But other than than it was great. I even checked out from my room. Just called the front desk. That way we didn't waste any time and continued at the pool a while longer. Definitely will return. Lisez la suiteAvis certifié Hotels.com
"It is no Disney Resort, but very functional"
On the whole the place was fine and in excellent location for the Disney resorts. The only thing that was a pain was their way they did the wristbands for the access to the pool. It clips on and you have to cut it off to remove it. However, if you do not present the old one, then they charge $25 to replace it. This is something that is not explained […] and very confusing. The pool was fine but everything in that hotel is very expensive. It was $40 to just have a kid gunged! A complete rip-off. So if you just use the pool and dine off resort then this is a great place Lisez la suiteAvis certifié Hotels.com
"Worst stay ever!"
The hotel was really old and the room was not clean. There was an underpants left from the previous occupants of the room. The toilet was clogged and the hair dryer was not working. We asked for extra blanket and we never got it. When we called guest services from our room there was a 5 minute wait. I couldn't believe it!!!! The hotel pool area was […] super packed. It was hard to find a place to sit/lounger. It was really loud. The bed was caved in the middle. My back was hurting so bad. The pull out sofa was even worst! We will never stay in this hotel ever again! Lisez la suiteAvis certifié Hotels.com
"Fun but I don't recommend"
This is like a theme park within a hotel, so many people, so much chaos. This would be more fun if it was classier. There are lockers at the pools because you won't feel safe leaving your phone/wallet with your towel. The kids had fun but I won't return.Avis certifié Hotels.com
Let me start by saying we were very excited to stay here with the children(9 and 11) the pool was not very clean chairs were very hard to come by because they allow outsiders in to swim..at one point we had to leave the pool because a child went number 2 in the pool.Avis certifié Expedia
Every other time I went it was amazing but this time the room was crappy so I guess it depends on the room you getAvis certifié Expedia
"If you have children, stay here in Orlando!"
I have no complaints! Room was very clean and accommodating, staff was great. We stayed in a Theme Room (Jimmy Neutron) and the kids thought it was great with the bunk beds! King Bedroom was very nice. Small kitchen with small sink, small refrigerator and plenty of cabinet space. The water parks were awesome for the kids..shower section for the little […] ones and 2 huge pools (not real deep) for the older children. Plenty of things going on there during the day to keep everyone busy if you want to set a day aside from the outside Parks and relax. Lisez la suiteAvis certifié Expedia
"Great place for the kids! They loved!"
Love breakfast with Sponge Bob and all his friends! The 4D theater was great! We really enjoyed our selves!Avis certifié Expedia
"Nickelodeon Visit Review"
The visit was ok however it was disappointing that everything was so expensive. Nothing was included in the high price. Due to this we couldn't afford to participate in a lot of the activities. My daughter also commented that the pool opened do late and closed to early. The mattress on the pull out couch is very hard and the sheets are thin. The hotel […] is also very large and the logo's for the room very complicated. We saw many newcomers got lost and so did we. Guests need escorts or you WILL get lost. Lisez la suiteAvis certifié Expedia
"Great for kids."
It was a good place if you have kids. Not much for adults. Nice pool and good entertainment for pre teen kids. Fairly high priced. My son enjoyed it though.Avis certifié Expedia
The hotel.is great if you have kids who love water.... it was a blast next year I will be returning...Avis certifié Expedia
Even though we arrived after 4pm they said our room was not ready and we accepted another room until we walked in and found our "upgrade" was not really an upgrade as it was smaller and did not accommodate our party. We went back and they quickly gave us the room we paid for. After we finally got to pool I stood in line for 20 minutes only to find out […] when they switched our room they forgot to transfer my credit card so no drinks for frustrated mommies. The room was clean, staff was friendly, and grounds well maintained. The rooms and appliances are a bit outdated and could use a facelift. Tons of fun activities and the kids had a blast. Lisez la suiteAvis certifié Expedia
"Very nice hotel"
It was a GREAT experience except the first room we had smelled of mold. We didn't get another room until after 12 noon the next day. So it delayed some of our plans due to the fact we had to stay in the room the whole morning. It's a GREAT place to take your children. Take plenty of money because everthing is expensive.Avis certifié Expedia
"For Kids ONLY"
While my kids enjoyed the water park, even they commented on the run-down, smelly, musty, old rooms. The adults in our party were extremely disappointed (especially considering the high price tag). The whole place, including the water park with peeling pool decking, needs a remodel. Also, I am not sure how a mini fridge and a microwave qualify as a […] kitchenette as advertised on the website. I won't even get into the fact that the whole hotel is extremely noisy until about 11PM with kids running up and down the hallyways. Very disappointing. Lisez la suiteAvis certifié Expedia
The water park was cool and fun for the kids but I expected way more out of the actual room for the money. Everything was just ok not great not terrible. The room was clean no complaints there. You can hear everything I mean everything. The pool is open until 10 and you will know it so be prepared for that. The bunk beds were a good idea but that was […] about it. I feel like I could have gotten the same experiance else where for way less money. There are plenty of other kid friendly resorts and hotels that have water parks in them. I won't stay here again. Lisez la suiteAvis certifié Expedia
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