I was disappointed that upon booking I was told that I would have a room near the Lagoon pool upon availability. When I checked in that was not the case. I was told that it would cost an extra $25 per night. The pool area on my end was closed. I had someone with me that was special needs and to avoid a long walk for her because she has unsteady gait […] , we constantly had to load up and drive to the pool. Lisez la suiteAvis certifié Hotels.com
very nice place to stay! my boys and I had a great time.Avis certifié Hotels.com
Would definitely stay again! The employees were nice, rate was perfect, and my kids LOVED it. Very secured property, and the hotel had many activities for kids. Staff was very pleasant and helpful!! Would stay again and recommend to anyone!!!!!Avis certifié Hotels.com
It was a good experience but we had to switch room once. The furniture needs to be replaced . It looks very old and the floor felt and smelled damp.Avis certifié Hotels.com
"Good value family fun"
Great if you are going to spend time on the pool. Rooms are good for the price range.Avis certifié Hotels.com
"we had a great time"
What I cannot forget...this place is for kids and I saw several people on several occasions walking thru the place drinking alcohol and in one case...kinda drunk being escorted by security thru the stairways. I don't drink a single drop to give an exampe to my kids and not to see that, only to see it at Nickelodeon. Ha!! Thank you! It could be a little […] cleaner. I know there are many parents who are clean freaks and their kids have allergies for one thing or another. And yes, my room did smell a little stuffy. It needs to be aired out I guess. And yes it was plain but we did get a little refriegerator which helped. Besides that....my kids had an awesome time and so do I... Which is good because I'm the one that's paying. Lisez la suiteAvis certifié Hotels.com
I upgrade to a spnge bobe room but the new room didn't had a Kitchenette with range, other than that, our stay was very goodAvis certifié Hotels.com
Excellent service i love itAvis certifié Hotels.com
"Great Hotel for little ones!"
My family had a blast here! My 3 boys loved it, especially my 7 and 3 year old boys. The rooms are not the best but by far not the worst either. The staff was very helpful and courteous. The real attractions here are the Nick characters and they deliver 1000%. The TMNT dinner was by far the highlight of our trip. The turtles greeted all the kids, took […] pictures, danced with them and the buffet accompanying the show was excellent. If you have young ones and are familiar with the Nickelodeon cartoons, the experience can't be missed. Lisez la suiteAvis certifié Hotels.com
"Good service....bad rooms"
The service was good however the beds were old and hard. My kids had a bad night in those bed. The bed spring was coming out of the mattress in the sofa bed. Definitely time for new ones.Avis certifié Hotels.com
"Once is enough"
I was disappointed with the up keep of the room and property.Avis certifié Hotels.com
Awsome family vacation. My kids loved every day there. Activities include kid and adult interaction. Food was good and surrounding area was great for other activities. Definitely will book again in the future.Avis certifié Hotels.com
This is very poor hotel which I will not suggest to visit if you are paying more than $70 a night! Big Name little to expect! breakfast was over $80 for 2 adult and 2 child, unbelievable! Pool area are extremely old and out dated! Don't book room facing the pool area otherwise you cant sleep until 1:00am!Avis certifié Hotels.com
The rooms would take too long to get cleaned.Avis certifié Hotels.com
Awesome. Clean nice mannered staff. All in one location no need to go anywhere else like Disney and wait in the long hot linesAvis certifié Hotels.com
the kids had fun but for the amount of money they charge you would expect the hotel to be better maintain. The room had stains in the carpet and on the furniture. You can see were water had damage the furniture and they just cover it up instead of repairing it. Also the pool and the building are in need of painting. The mall is for the kids with the […] food being over priced. Eating with the turtles was a blast and the food actually was good. Double daré was lots of fun and the kids enjoyed being slim. Lisez la suiteAvis certifié Hotels.com
"Needs to be cleaner"
Kids had a good time, but sofa bed and chairs were really dirty, we had to covered them with blankets so we can seat. Pool is good for kidsAvis certifié Hotels.com
I used to stay at this hotel since my oldest daughter was 2 years old, today she is 11. The quality of the service dropped a lot. Our last visit was terrible. They didn't have towels at the room and the beds was not ready. When we call asking about the towels it took 11 minutes in hold and the lady said the truck should be there after midnight or 9 […] am. And then 1:45 am a lady knocked on the door. We will not come back anymore. Lisez la suiteAvis certifié Hotels.com
Check in took 2 hrs and after waiting that long it wasn't until after midnight that we had towels brought to our roomsAvis certifié Hotels.com
The linen was the worst,i have to go buy new linen on my vacation. ..beside that my kids had fun and they want to go back.Avis certifié Hotels.com
"Good location but needs a renovation"
Definitely kid centric water park. The room badly needs to be renovated. Smelled musty and very outdated. Food at poolside was typical kid friendly fare. Did not give good rating because I don't feel like it was a good value for what they charged.Avis certifié Hotels.com
This Hotel needs to get a serious remodelation, carpets are old, room decoration, appliances. Hallways and buildings should be easier to identify, specially if you arrive at night and the parking lot is full as usual. Food is horrible, dinner with characters, good luck getting a table, they are always sold out. Kudos to lifeguards, good job. This hotel […] is great for kids, for adults I dont like it. I go for my daughters, and promise not to come back in at least a year and a half. When is much older lol.. Lisez la suiteAvis certifié Hotels.com
Our original intention was just to stay at the hotel for the weekend and enjoy the grounds, but from the moment we walked thru the doors there were just too many people for it to be enjoyable. The wait in the lobby to even check in was almost an hour long. One of the pools was closed down which in turn every guest was making use of one pool and there […] were too many people to accommodate. The rooms were dated and did not meet my expectations. We wound up buying tickets to universal because we were not able to just enjoy the grounds as expected. Lisez la suiteAvis certifié Hotels.com
Good Service, and the location of the hotel is great. The courtesy bus to the parks is a great incentive!!!!Avis certifié Hotels.com
We had a great time!Avis certifié Hotels.com
We had a great time! The character dinner & breakfast were both fantasticAvis certifié Hotels.com
Run down. Very poor value for the money. No towels. No air conditioning in the elevator. Long wait for elevator. Had to call maintenance x3 due to being locked out of our room x 3 before lock was fixed. Stay elsewhere.Avis certifié Hotels.com
"Great family hotel."
This place was great. I found a great deal for our stay. I wish the pool area wasn't so crowded but not too bad. They offered floats and towels at the pool area. Room service was a reasonable price for a hotel. Food overall was good. Lots to do with the kids to keep busy. I stayed two nights and didn't get to do a lot.Avis certifié Hotels.com
"Not what we thought"
Room was dated. We forgot thing in our room and it was never seen again. It was too crowded. Will not be back.Avis certifié Hotels.com
"It was Okay"
It was okay.Avis certifié Hotels.com
"Issues with washcloths & Towels"
Well I must say I was not very pleased as upon checkin thethere was no towels all wash cloths I was told that they had rent out it took most of the night to get towels after several times calling. Then when I got the "waschcloths" realized they were hand towels. THE staff was friendly there were a lot of activities for the children which was good. I […] did like my rome location which was on the first floor near the pool. Lisez la suiteAvis certifié Hotels.com
We enjoyed our stay and all the hotel staff is very friendly. However the staff assigned in "Customer Service" module in charge of to making reservations for the amenities is very rude and unfriendly.Avis certifié Hotels.com
There was an intense mildew smell on the couch, chair and rug of the living room. Made it difficult to hang out.4Avis certifié Hotels.com
For the price you pay The hotel room could have been better my room smelled like old wet carpet but customer service was greatAvis certifié Hotels.com
Great time. Character meals are worth the cost. Characters take the time to greet each child and the food was terrific.Avis certifié Hotels.com
Nice waterpark, room was slightly run down, couch bed had stains and holes. Kids liked it.Avis certifié Hotels.com
"Great for kids!"
My kids loved it and would love to go back. It's definitely fun for them. It's def just barely a 3 star. Room was kind of musty but clean. Pools were kind of dirty. Nothing scary or anything just know it is what it is.Avis certifié Hotels.com
The buffet the one with out the caracters is not as good as the other one, the rooms smell like humidity in the sleeper sofa, and the room we had the shower head was broken we end up taking a shower with a container. We will come back because of the kids.Avis certifié Hotels.com
"not bad needs renovation"
Overall was good the kids had fun , just need some renovation especially the room.Avis certifié Hotels.com
"Poor standard hotel in a great location."
Location to Disney just a few minutes and really close to restaurants, shopping etc. Pool area has great kids amenities but very packed and noisy - only to be expected. But with so much focus on water play you would think they would have operating dryers as there is no where to dry in room. They even have a printed form to fill in for refunds on broken […] dryers so that says a lot. Major problem when kids get wet in pool, then it rains when you are out. Rooms mediocre - themed room had a papered wall and a sticker only. 4 person room but only 3 chairs around table, sofa bed so uncomfortable that had to be replaced. Pricey for the standard of accomodation. Would not stay again. Lisez la suiteAvis certifié Hotels.com
Lots of people swimming and you don't even have space to move around in the pool, unsanitary, very crowded and noisy environment, people out of control, dirty dirty dirty...long wait in that small seated restaurant where the ninja turtles are,my son was very frustrated, Bellboy won't even help you with the luggage, self service,Will not come back!Avis certifié Hotels.com
Staff not that friendly, every time needed something had to wait in line, wait in que on phone or not get any assistance. Large TV didn't work and they never fixed the situation until 10 am the next morning….check out is 11 am sharp. Not very clean,,, sheets in sleeper sofa definitely were used previously. Lagoona pool water had chunks of something […] float in it :( Come prepared to not care about health… Lisez la suiteAvis certifié Expedia
"Kids loved it!!!!!!"
The kids loved it! Always a fun activity to keep everyone busy! Loved it will visit again.Avis certifié Expedia
Very nice and fun hotel for kids.Avis certifié Hotels.com
"Kids loved it!"
Kids had a blast! They really loved the room. We stayed at one of the two room suites with the kids room having a bunk bed. They didn't want to leave the room. It was raining when we got there so the pools were closed, but we got pictures with some characters while we waited. The only reason I took a point off was because I had to wait a while to check […] in. But other than than it was great. I even checked out from my room. Just called the front desk. That way we didn't waste any time and continued at the pool a while longer. Definitely will return. Lisez la suiteAvis certifié Hotels.com
"My daughter loves the water park!!"
Water park is awesome!! Service is good..abigael is great and very helpful.. Very satisfied over all stay.Avis certifié Expedia
"The was bugs in the hotel"
The was bugs in the hotel and I would ever say that some one side go there I have a vido if u like to see it let me nowAvis certifié Expedia
"It is no Disney Resort, but very functional"
On the whole the place was fine and in excellent location for the Disney resorts. The only thing that was a pain was their way they did the wristbands for the access to the pool. It clips on and you have to cut it off to remove it. However, if you do not present the old one, then they charge $25 to replace it. This is something that is not explained […] and very confusing. The pool was fine but everything in that hotel is very expensive. It was $40 to just have a kid gunged! A complete rip-off. So if you just use the pool and dine off resort then this is a great place Lisez la suiteAvis certifié Hotels.com
Where do I begin, I have to say that checking in was the only good experience I had with Nickelodeon. The Hotel front desk clerk was super nice. We checked in @ 5:30 we decided to go directly to the pool. Went into the bathroom to change and take some toiletries and I want to say that I was disgusted by the shower wall, soap scum film not even. It was […] crusty and spotty bath tub. We upgraded to the character room and before I put my kids to sleep I notice the character walls were disgusting, buggers and some sort of dried fluid on the wall. Next day I found cheerios under the chair and dried olives by the refrigerator. So the following day we were checking out and ask the hotel front desk clerk to call the manager for my complaint and she continue to our check out. She apologized for the inconvenience and dismissed us. I asked her is she called the manager and she said " Oh you really want to speak to the manager". I thought that was so disrespectful from her. Of course I wanted to speak to the manager. The manager came and was nice and wrote down Lisez la suiteAvis certifié Expedia
"Not so thrilled"
Hotel is a bit outdated and too much money for what you get. Stay at a newer hotel (cabana bay beach resort) with lazy river and slides for the same price! Smells, looks and feels alot better!!!! Wouldn't recommend this hotel to anyone :(Avis certifié Expedia
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