Hard Rock Hotel and Casino featuring HRH Tower Suites - Las Vegas

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Good hotel Except if Wifi was expensive: 21USD per day!

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Un peu excentré

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Hôtel loin du strip , piscine fermée a 18h , du zèle concernant certains staff et leur acceuil en tout cas la prochaine fois je choisirais un autre hotel a las Vegas Par contre les chambres très propres et fonctionnelles.

Hotel Branché et jeune ,un peu loin du strip ( faut prendre sa voiture à chaque sorties) ,Belle piscine surtout le soir avec ses jeux de lumière et l'ambiance , prendre les chambres cotés piscine ( plus chère mais plus sympa la vue ).Les chambres sont très propres . Compter 16 $ de taxe par jour . Attention de ne pas retirer les boissons du frigo pour […] mettre au frais une bouteille d'eau que vous avez achetés à l'extérieur, sinon elles vous seront facturés , mais tout ça s'arrange très vite à l'accueil . Hotel conseillé , mais un peu loin du strip , mais franchement agréable , pas exceptionnellement grand , donc assez facile de s'y retrouvé , Lisez la suite

TRES BEL HOTEL. Accueil très très moyen et incompréhension des hôtesse d accueil. Facturation beaucoup trop importante. Obligation de négocier la facture de départ sur des choses suspectes et non consommées. Limite arnaque... Demande de garantie trop importante. L' hôtel n accepte pas les cartes française alors que l'on à réglé la réservation avec ( […] sur le net). Lisez la suite

Ne vous fiez pas au prix de base, dans cet hôtel vous allez payer des suppléments pour tout ! Pourtant situé très en retrait du strip (du coup il est quasi désert en semaine), le HRH vous impose un supplément obligatoire de 15$/nuit dès votre arrivée ! Douche froide ! Ensuite le Wifi vous coutera... 14$/24h et tout ça pour un accès très très lent ! […] Une honte, quand beaucoup d'hôtels américain propose l'accès gratuit. De plus les horaires d'ouverture de la piscine sont tellement courtes que l'on a jamais réussi à y aller... l'hôtel est soi-disant ultra branché, mais il n'y a pas de quoi écouter son iPod dans les chambres (c'est un lecteur de CD !). Les prix du laundry sont délirants... Et il n'y a que du shampoing et du savon dans la SDB, même pas de gel douche. De tous les grands d'hôtels que j'ai essayé à Vegas (Mirage, Treasure Isld., MGM...), c'est le premier qui me déçoit autant. Lisez la suite

L'hotel était vraiment magnifique: chambre spacieuse, décoration de goût et confortable. Personnel de l'hotel très accueillant. Piscine digne de films américains (ça tombe bien on y était!!!). Par contre un peu loin du strip (obligé de prendre un taxi pour s'y rendre) et réservation non respectée dans la mesure où si l'on ne se mettait pas un peu en […] colère pour avoir la chambre que nous avions réservée (un grand lit en non fumeur) on nous donnait deux lits en fumeur... un peu énervant quand on est fatigué par le voyage! Lisez la suite

Le Hard Rock Café est un excellent hotel à Las Vegas. Cerets, celui-ci est situé à 2 blocs du Strip mais justement, son emplacement lui permet davoir une vue magnifique le soir sur l'avenue illuminée. La piscine avec ses plages de sables fins est également excepyionelles !!

Une déco à couper le souffle, une piscine géniale un seul bémol : un peu loin du strip.

The bed is very comfortable in Casino Tower. Paradise Tower is newer with more fancy interior. Impressive pool but no warm water. Mediocre service, seldom did they pick up the phone call from guest rooms. Front desk was not really helpful during check-in. Nevertheless, consider the price, it was still a good deal.

I enjoyed my stay overall. This is a great hotel for rock aficionados. The in-casino music is fantastic. The room was comfortable and the beds were extremely comfortable with feather-top mattresses. The lighting in the room was poor. The pool was fantastic, except for Sundays. On Sundays for Rehab, unless you pay $60 you will only have access to one […] of the smaller pools as a guest of the hotel. Drinks are expensive if you are not gambling, $9 for a beer, $10+ for a cocktail. The gambling floor is small and limited. Lisez la suite

Excellent!!! Would definitely return. Hopefully soon.

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The rooms were great....comfortable beds and very clean rooms. The only problem we had was one of our guys was upgraded to a pool view room and couldn't believe the noise coming from the pool area all afternoon. I guess MTV takes over the pool area and it's crazy down there.

I've stayed at the Hard Rock many times with little problems but the last time I had more problems then ever! I walked into my room and it was gorgeous! Until I walked into the bathroom. The room service left their broom also it wasn't very clean . ( hair on the floor, black gook on the tub) I never complain usually. So my friends and I went down to […] gamble and when I returned to the room my key wouldn't work! I went down twice because the key they kept giving me wouldn't work the third time I went down they saw that I was upset ( I just wanted to get out of my Vegas heels and sleep!!) They then told me that my lock must be broken and to wait by my door for security to help me in. So I waited.. Waited and waited some more until the security officer could let me into my fully paid room. Once he let me in I realized that I was now stuck in my room and couldn't leave unless I wanted to go through the hour long pain in the butt situation I just got out of! When I checked out they were training someone and I told them how horrible my stay was and they took off the extra $20 hotel fee. All without making direct eye contact. Lisez la suite

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first of all, you need to know that i initially booked a casino room (2 queens). HOWEVER, i got an e-mail for a special rate in the HRH tower - the newest building. we booked that special for 2 nights, and then the casino room for the following 2. once we got to the hard rock, they let us stay in the suite for a nominal "upgrade" fee instead of switching […] rooms. therefore, my experience was ONLY in the suite. the suite was well-appointed. modern and clean furnishings, and the MOST COMFORTABLE bed i have stayed in to date. the foyer is nice, yet the closets are located in this area and NOT in the bedroom. the seating area is nice, but the speakers for the ipod dock SUCKED. the bathroom was large...almost bigger than some hotel rooms. we also went to the reliquary spa; a nice break from the smoky casino. the spa was empty because most people are out-and-about. regardless, it made for a relaxing experience. all-in-all, i would DEFINITELY stay here again depending on the rate that i can get. although the HRH is off the strip, it is well worth staying here. then again, we had a rental car so it made coming-and-going easy. Lisez la suite

When we first checked in, the assistant at the front desk informed us that there was no more rooms with a king-size bed. So to compensate, she gave us a free upgrade to a room in the newly remodeled HRH Tower. It was well worth it! SOOOO beautiful and clean and luxurious. We had a blast and enjoyed the room. And the shower was amazing- huge rain-type […] shower head. Overall, we were very impressed and we will be back! Lisez la suite

The customer service we received at the Hard Rock was very poor. We were on hold in the room with the front desk for almost 25 minutes. The lines to check in and out took forever. It took almost 27 hours to get our drain unclogged so we brushed our teeth in the bathtub. The front desk representatives were rude and had no care whatsoever for the customers […] of the hotel. I've stayed at a lot of the hotels in Vegas and this was my worst experience yet. I won't be back here again. Lisez la suite

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20 min wait for the front desk to answer a call...ridiculous

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The stay was great but the T.V. kept pixelating. Maintenance came up to fix but only half fixed it. The A/C did not get cold.

Well, Everything was really pretty good. Room was nice... However, Check in seems to take alot longer than one would think. The attendants don't seem to be in any hurry. frustrating when in a long line. Security at the pool, did a great job, but seemed to be mad alot at Guest. Its ok to smile and do your job. And finally the bad, My Wife got her purse […] stolen... not good. Lisez la suite

Stayed at Hard Rock for business trip (not a convention). Would recommend upgrading from the standard king mountain view. My "view" was of a roof a few stories below my window. The room was basic but clean. The service at the hotel was average. I did not find the staff to be unpleasant but they did not go out of their way to make me feel valued. I am […] comparing this to a similar booking at the Palms about 6 weeks earlier where the front desk was very pleasant and accommodating. I would choose the Palms over the Hard Rock for my next visit. Lisez la suite

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Good. Only complaint was excessive noise from the pool area.

Friendly, competent cust svc. Large, diverse, modern pool areas. Rooms and public areas outdated and worn. Cab or shuttle to strip. Hotel resort fee. Long waits at bell desk.

The Hard Rock is about the funnest place you can stay in Vegas. I love the rock that plays in the hallways and of course all the memorabilia. Mostly a young crowd. Unbeatable pool scene! I can hardly imagine a better value. The casino's got that casino smell, but I had a good time at the tables--a bit more casual feel than some of the higher-dollar […] places. Staff was cheerful and helpful. Lisez la suite

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We were not informed that the refrigerator was $20 a day which was ridiculous. I had called prior to the trip and when we checked in and no mention of the fee. The manager, Mike comped the refrigerator for us. There are resort fees whether or not you use them. The staff checking in the first day Brittany had no customer service skills it seemed as if […] we were wasting her time. Another girl helped me later she was new and being trained and she had the best customer service skills, I believe her name was Juilana. Brittnay never did send the refrigerator we had to call and ask for one that's how we found out about the fees. The toilet still had cleaning spray on it. the TV remote never worked properly. The worst part it took over 10 tries to get get into our room each time. We had staff help us, maintenance. They said that's just the way it is. Totally shocked. The best part the pools were fantastic and the beds were like sleeping on cloud nine. I have stayed her before with girlfriends and sadly this was my husbands first impression. Lisez la suite

As this was my birthday treat I have to say I was very pleased with the general ambiance and attention to detail the staff offered, especially the room staff who were some of the best I have come across

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Five star on all accounts, service off the charts, pure quality, it has moved to the top of my list and I have stayed at what is considered the best, great job HRH

Well, with most hotels in Vegas, I have no notion what to expect, but I had already stayed at the San Diego HRH, so I had a notion of what to expect there. I didn't get it in the Vegas property, The staff was nice and everyone was very professional, but the property itself gets an F and is in need for Refit. The room itself was titled Mountain View […] was in fact a view of the casino walls. that I published on Facebook. But what sealed my bad grade was an an all but plugged up tub drain. The TV check-out did seem to work, but I not sure since it didn't tell me so. Over all I love this Hotel but it is tuff love am afraid. This place needs some help!! Fix it!! Lisez la suite

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The first room we got was not what we booked, after the hair dryer almost caught on fire and the mirror fell on the floor we decided to complain. The clerk at the desk was helpful and kind, she gave us an "upgrade" which is pretty much the original room we booked. The Pool was nice but the water felt like the pacific ocean in December.