DoubleTree by Hilton Metropolitan - New York City - New York

Hotel sympa mais ne pas être pressé pour le ménage, nous avons du réclamer que le ménage soit fait. ménage souvent effectué en fin de journée (19h30) qui coincidait avec notre retour à l'hotel. Sur 6 jours il n'a été fait qu'une fois le matin. Chambre pas très bien agencée pour 3 personnes !!! On peux trouver mieux pour le même prix.

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Hôtel très bien situé dans MidTown, rapport qualité prix très intéressant au mois de février (hors saison). Assez impersonnel mais la chambre est au niveau des prétentions de cet hôtel, literie et prestations très convenables. Mieux vaut choisir les étages hauts car une partie de l'hôtel donne sur la caserne de pompiers juste en face. Journaux gratuits […] le matin et Wifi gratuit dans le hall/bar. Lisez la suite

Hôtel très bien situé. Chambre qui a besoin d'être rénovée. Nettoyage succinct. Accueil correct

j'avais réervé une chambre trois places, à l'arrivée il a fallu repayer un supplément. Ma fille qui dormait dans le canapé lit a été mordu par des punaises

Positif : Personnel sympa, draps et serviettes changées tout les jours, grand lit et surmatelas bien moelleux, taille de la chambre normale Négatif : Hotel vieillot, menage fait mais pas à fonds, les stores sentent très mauvais donc ouverture de la fenetre obligatoire toute la journée. Sdb un peu juste

tres satifait de notre séjour, hotel très agréable, très bien situé, et stations de bus et métro devant l'hotel .nous y retournerons certainement .

Hôtel très bien placé , mais attention au bruit de la rue car caserne de pompier à proximité.

Qualité de l'accueil irreprochable ; les salles de bains et la moquette mériteraient un rafraichissement. Attention, pour les personnes sensibles au bruit, beaucoup de bruit (caserne de pompiers, voitures) Merci à Odi qui a fait son possible pour réduire ces nuisances en nous changeant de chambre (17è étage exclusive au lieu du 11è)

trés bien situé, mais personnels antipathiques.

Rapport qualité prix correct bien placé chambre meriterée petit rafraichissement

Quand j'ai réservé je voulais un hotel dans Midtown pour être près de tout mais j'avais peur car certains commentaires parlais que l'ammeublement était désuet ! FINALEMENT j'ai été gagnante sur tout la ligne ! Notre chambre avait été rénové, ammeublmeent neuf, tapis neuf, céramique et tamisserie neuf, lit et literie neuf !!!!! Nous avons très très bien […] dormit ! WOW ! Nous somme à la hauteur de la 51ième et a 4 ou5 rue de la 5ième. Centre Rockefeller juste au coin (micheal Kors) a 10minute du centrale parck, 15minutes de time square ! bref j'ai adoré ! Lisez la suite

bien situé à coté du métro pratique, resto pas loin, les environs se fait bien à pied , j`y retournerais , propre, lit trop moelleux mais ses personnels, le service est bien , Merci

chambre pas très grande mais tout ce qu`il faut pour le confort, lit double un peut trop moelleux, propre et bien situé, je n`ai pas utilisé les services offert alors pas de commentaire, près de times square ect,,,,

Cozy, comfortable and clean..

Ce client n'a pas laissé de commentaire.

The Hotel itself was nice and very clean. The service at Front Desk Reception was not welcoming nor helpful. The rooms were not ready on time and staff did not follow through with call to notify us when it was ready. We were even told that we had not checked in for said room, when in fact a drivers license and credit card were scanned.

good for business and pleasure

This hotel was in a great location within walking distance to great sight seeing and right next to a subway station. There were plenty of great places to eat in the immediate vicinity of the hotel. The hotel staff was very helpful and on the last day when my daughter was having a little melt down one of the bellmen ran and got her some cookies (which […] were DELICIOUS!). Overall a great place to stay. Lisez la suite

I've stayed here a few time. The staff is always so helpful and warm. Always clean and breakfast buffet is delicious!

The hotel was clean and sleek. The upgrades were in process, but we did not have any disruptions from it during our stay. The room was spacious for a NY hotel. The location was very central with a train 1 minute away. The cons were: 1) the A/C in our room was not working despite turning it down all the way to 55 degrees. since we only stayed for one […] night we did not contact the front desk bc we experienced the A/C (or lack thereof) in the middle of the night. 2) our check in experience was unfortunately lacking in customer service. we came to the consensus that the individual hated her job bc it reflected in her attitude towards us. Lisez la suite

Ce client n'a pas laissé de commentaire.

The hotel has a great location. We went there for a meeting which was at the Hilton, so just a couple of blocks away and also to the upper part of 5Th Avenue for shopping, Central Parc and tourist spots like Trump tower, Empire State Building or Rockefeller Center. For Jazz clubs you have to take either the bus or a cap as they are down to the tip of […] the island. Times Square and the Broadway for shows was in a (European) walking distance. Would go there again! Lisez la suite

Had we known there would be buzz saws and hammering at 7am we would not have stayed here. Not much sympathy from management.

Over all was good. However, to start your renovation crew at 7:00AM on Saturday was not a good idea!

The Location was perfect, the hotel is going through renovations so everything wasn't perfect but very manageable. No refrigerator or coffee in the room.

Ce client n'a pas laissé de commentaire.

The DoubleTree Metropolitan is in the midst of a renovation. From the activity on our floor my guess is that we were one of the first guests in this particular room. The remodel is first-rate and feels much more like a boutique hotel than a corporate place to park a bed. I stayed in five different hotels during my recent East Coast trip and this one […] was easily in the top two. The front desk service was excellent too. Since I also stayed at the DoubleTree Chelsea, I can make a fair comparison, and the Metropolitan comes out far ahead because of its modernity. Lisez la suite

Comfortable room. Great, helpful staff.

Ce client n'a pas laissé de commentaire.

Newly renovated room, very comfortable and clean. Great desk. Quiet room. Only downside in the shoulder seasons is that the hotel either has heat or a/c depending on the outside temperatures....and you don't get to choose and may not agree with their choice. You can turn it off and you can open the window. The location cannot be beat and the subway […] connections are on the corner or a couple of blocks away. Go further east for good diners and many restaurants, with reasonable prices Lisez la suite

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All around, a great option for a business traveler. Fast, easy check in (even late, about 10 pm) with a free delicious, warm cookie. Comfortable bed, nice toiletry products. For my fellow female travelers, there was a hair dryer that actually had enough power to achieve a blow-out (it did overheat halfway through, but it cooled down quickly enough not […] to be a real inconvenience in my morning toilette). And the Duane Reade across the street had a good selection of healthy snacks and drinks for a late night or early morning grab on the way to the office, as well as to pick up forgotten saline solution. Location, amenities, and service were all just what I'm looking for as a business traveler. I'd definitely stay here again. Lisez la suite

Didnt do much in hotel but use it as a place to sleep . Great location clean rooms tight but it's not that tight, New York City awesome location only thing is internets too expensive and slow but it could have been my computer overall would come back and stay

I was in town on business and if your work is in the area, this is a great option. The hotel has a great staff and is clean. You can't beat the price and it is very close to 2nd Ave that has tons of restaurant and bar options. The hotel bar is also very nice to unwind in at the end of the day!

Hotel under renovation. Decent rooms for the price.

Ce client n'a pas laissé de commentaire.

It is hard and will be unfair to rate it accurately as the room I stayed in was still under refurbishing. Only the very basics. One has to ask for bath robe, slipper and even wash clothe. Only soap, shampoo, body lotion and conditioner available Even though the room was dark with minimum lighting, I slept very well. The bed was comfortable. I'll like […] to see it when the works have been completed. Lisez la suite

The hotel was nice as far as design and convience to access. However the management at the hotel needs to be completely redone. Management just doesn't care. We got a room came in the first day and the hotel looked nice. They even give you a cookie upon check in. However the problems started after there. First the bathroom door won't lock because the […] door knob and the hole on the door frame were misaligned. Second the power keep going off when you turned on the iron. The whole left side would go out. Then when you called the front desk it took 15 mins to reset the breaker but then they turned off the right side of the room. Called again and they fixed however we had to iron our clothes and then it would turn off again. During this whole show and dance did anyone come to ask if it was fixed. They reset the breaker somewhere on the floor and never asked if everything was ok. Complained to the hotel staff and they were like we will call them again. Then after the fourth time did they offer a room change. They offered to move everything to the new room once it became available. So we went out on the town and came back. Asked the front desk for the new room key and we went to the room. One of our small bags with three shirts were missing. We called they said they would look around, but never found it. However during all this never did manager show their face it was all over the phone. It's a nice hotel but Hilton needs to change the management in this hotel. Lisez la suite

Ce client n'a pas laissé de commentaire.

great place to stay in center area of new york.

Ce client n'a pas laissé de commentaire.

Overall it was a really nice hotel. The thermostat did not seem to work appropriately and so it was either really hot or really cold, could never get it quite right. Otherwise the staff was super helpful and the location was really convenient.

Would be better if added free wireless in the rooms.

There was no way to adjust the thermostat; we were advised to "open a window" if we wanted cooler air. We had lots of hot water, but no cold water, only slightly cool water. The ice machine contained ice which would have cooled the water, but the ice was covered in debris, probably from the construction. There was no "door hanger" to advise the maid […] to either clean the room or leave it alone; we asked for one but it never appeared. However, the maid figured it out and the room was always cleaned and tidied up. I think that when the contruction is over, things might be better. The new paint and appearance of the room was very attractive. Then a little more attention to detail might be possible. The front desk staff, the concierge, the bellmen, the doormen were all very friendly, prompt, courteous and did their jobs very well. Lisez la suite

The bed and furnishings were very comfortable. We had an issue with our safe and the staff responded immediately almost before we hung up the phone. We also requested a fan and once again the service was excellent. I would certainly stay there again as well as I would recommend the Doubletree to all of my friends

...if the desk staff was a little friendlier. They acted like they were above answering questions and it was an inconvenience to be bothered. The bellhops on the other had were warm and friendly. For the most part the rooms were clean but the carpets in the rooms and hallways were filthy and looked as though they are never vacuumed. Either that or […] the vacuums themselves are very old and need to be replaced. I asked to change rooms since there were long gray hairs all over the carpet in the room among other things. We were moved at their convenience. Although the girl on the customer service line was very friendly the desk agents was in no hurry to comply. I ended up going down to pick the key up myself. The new room still had "stuff" on the floor but not as much. I probably will never stay there again even thought it is so convenient to everything. Lisez la suite

Very disappointed with the size of our room. Extremly small, bathroom wasnt very clean. Bed was comfortable. Neither check in or check out was great. We had a differeent lady for both, neither one was very pleasant.

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