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Situation
Près de l'aéroport, The Fairmont Empress se trouve au cœur de Victoria, à quelques minutes de marche de Miniature World, Victoria Conference Centre et British Columbia Parliament Building. Victoria Bug Zoo et Royal British Columbia Museum se trouvent également à proximité.
Caractéristiques de l'établissement
The Fairmont Empress possède un centre de bien-être, une piscine couverte et un centre de remise en forme. Un accès haut débit à Internet avec ou sans fil est disponible dans les espaces communs (prestation en supplément). De plus, cet hôtel 4 étoiles propose diverses prestations intéressantes, dont un centre d'affaires ouvert 24 heures sur 24, une assistance technique et un service de location de limousine/berline de luxe. Cet hôtel propose 4 restaurants et un bar lounge. Le personnel de l'établissement offre un service de conciergerie, un service d'assistance pour les visites touristiques ou l'achat de billets et un service d'organisation de mariages. Les services de cet hôtel de style édouardien incluent une piscine pour enfants, un bain à remous et un club pour enfants. Des services de transport vous sont proposés moyennant un supplément, notamment une navette vers et depuis l'aéroport (selon horaires), une navette vers le terminal des paquebots de croisière et une navette vers le terminal des ferrys. L'établissement peut vous proposer de conserver l'accès au parking après votre départ, moyennant un supplément. Cet établissement possède des espaces réservés aux fumeurs.
Chambres
Les chambres offrent une vue sur la ville ou sur l'eau. Les 477 chambres de l'établissement The Fairmont Empress comprennent un minibar et des journaux gratuits. Vous disposez d'une télévision à écran plat avec chaînes par câble, une console de jeux vidéo et des films payants. Un téléphone avec répondeur vocal est disponible dans toutes les chambres. Les salles de bain comprennent des peignoirs et un sèche-cheveux. Les chambres ont également une cafetière ou une bouilloire à thé et un fer à repasser/planche à repasser. Un service de couverture, une literie hypoallergénique et du linge de lit/serviettes de bain supplémentaires sont disponibles sur demande. Un service de ménage est proposé tous les jours. Toutes les chambres ont été rénovées en janvier 2010.
""Avis d'un client Hotels.com envoyé le 30 sept. 2012
très bon breakfast
"Visite de la ville de Victoria"Avis d'un client Hotels.com envoyé le 26 sept. 2012
Le motel est très agréable, avec une chambre spacieuse et calme. Une navette peut amener les clients au centre ville. Par contre , je déconseille le petit déjeuner sur place : très cher pour la quantité servie.
"Hotel tout proche du centre, calme et soigné"Avis d'un client Hotels.com envoyé le 17 août 2012
Rien à redire , acceuil sympa, chambres spacieuses et bien tenues
""Avis d'un client Hotels.com envoyé le 4 août 2012
bon hotel piscine interieur
"Hôtel chaleureux avec un très bon emplacement"Avis d'un client Hotels.com envoyé le 22 juil. 2012
Qualité du service. Petit déjeuner compris avec une ambiance chaleureuse. Laverie dans l'hôtel. En plein centre, mais au calme.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Établissement vert/durable - Certification de degré 3
Cet établissement participe au programme de certification indépendant par des tiers : Green Key Eco-Rating Program. Ce programme de certification par des tiers évalue l'impact de l'établissement sur une ou plusieurs des catégories suivantes : l'environnement, la communauté, le patrimoine culturel et l'économie locale. Les pratiques touristiques durables de cet établissement ont été évaluées de façon objective par un vérificateur extérieur à ce programme de certification.
Lasalle à manger Empressest décorée de tapisseries ouvragées, de tableaux paysagers et d'un plafond en acajou sculpté. Vous pourrez y écouter un joueur de harpe. Dans ce cadre élégant, le restaurant gastronomique sert le petit-déjeuner et le déjeuner tous les jours.Les spécialités maison incluent le saumon rouge de Colombie-Britannique accompagné d'un gratin de légumes et le carré d'agneau aillé accompagné de gnocchi aux olives kalamata.Un menu thermal plus léger est également disponible.La carte de vins compte 500 appellations et l'appariement des vins est une spécialité.La réservation est obligatoire.
LeBengal Loungeest un salon de style colonial décoré de mobilier en cuir et d'une peau de tigre qui lui confèrent une atmosphère particulière. Il est réputé pour ses déjeuners et dîners buffet à base de curry ; c'est aussi un haut lieu de rencontre dans la ville.De groupes de jazz assurent l'ambiance le week-end.Grande carte de martinis.
Tradition à Victoria depuis presque un siècle, le serviceThé dans le halldu Fairmont Empress propose du thé, des pâtisseries, des sandwichs, des fraises et de la crème grumeleuse dans le hall original de l'hôtel décoré de feuilles de palmier, de plafonds sculptés, de mobilier ancien et de vues du pittoresque port intérieur.
Les clients de l'Empress peuvent s'entraîner dans le centre de conditionnement physique doté de trois tapis roulants, deux appareils d'exercice à mouvement elliptique, deux vélos d'exercice, une machine de musculation et poids et haltères. Le centre surplombe une piscine de 18 mètres dans l'atrium, à côté d'une pataugeoire et d'un bain à remous. Les vestiaires du centre de conditionnement physique sont dotés de douches, d'articles de toilette, de serviettes, de casiers et de saunas.
La location de vélos et d'embarcations est disponible de l'autre côté de la rue, au magnifique arrière-port de Victoria. Le personnel de l'hôtel se fera un plaisir de vous fournir des cartes de sentiers de jogging, des bouteilles d'eau et des serviettes. Des excursions par voie aérienne ou d'observation des baleines sont proposées à partir des quais du port.
L'hôtel est situé à deux pâtés du parc Beacon Hill, où l'on retrouve des installations complètes avec sentiers pédestres et pistes de jogging, un zoo pour enfants, des courts de tennis, ainsi que des vues magnifiques sur le détroit de Juan de Fuca et les montagnes de la péninsule Olympic qu'on voit au loin.
Les activités récréatives proposées ci-dessous sont offertes sur place ou à proximité de cet hôtel du centre-ville de Victoria; un supplément pourrait s'appliquer.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Excellente !, la salle de bain etait un peu petite, mais c'est comprehensible etant donne l'age du batiment...mais tout etait tres bien. Belle hotel historique avec plein de vécu ! Les gens sont tres souriants. Bien situe dans le port.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"The Faimont Empress: prestige"
Majestueux hôtel pour ceux qui aime le style ancien mais personnel un peu hautain. Très petite salle de bain.Avis véridique Hotels.com
Room was just ok. The service lacked - had to wait in line but the young receptionist was very nice. did not seem like the front desk was very organized - five people out there with only one helping people. The showerhead hit my husband mid chest. The sofabed was from the 70's. I would not recommend especially for the cost of the room!!!Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Really great place to stay"
Very well run. I don't think I've ever been in a hotel where I have felt more comfortable. That being said, I think it's a fun place for grown-ups, but I suspect children might find the place boring.Avis véridique Hotels.com
"No King Beds for Discount Price"
While I was offered the option to pick a King Bed, I was told they didn't have any of them left and only had the option for 2 double beds.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Historic"
The staff were friendly and helpful. Our room was quite a walk away from the front doors, but we enjoyed the extra exercise. The hotel is definitely rich with history, but not as comfortable as some we've stayed in. The light switch to the bathroom is on the outside of the bathroom, and there was quite a lip in the threshold. Overall it was quiet and […] the beds were comfortable. We enjoyed the hotel's close proximity to shopping and food. Lisez la suiteAvis véridique Hotels.com
"Pre Honeymoon Vacation"
We had a great time in Victoria and at the Empress Hotel. We enjoyed High Tea one day and several meals in the Bengal Club, Its easy to walk up Government Street for other businesses and eating establishmentsAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Nice trip, great staff."
Went to a wedding which was held in Palm Court. (If I was planning a wedding, I would choose a room which didn't allow so much ambient noise from guests eating in open dining area next to it.) But otherwise, the staff was extremely good at making you feel pampered. That includes the in-room dining staff, very courteous and make you feel like a million […] bucks. The rooms are smaller (if you don't upgrade). The wedding suite (Bob Hope room on 3rd floor) was very spacious and roomy, but you pay for it. Overall, didn't like the food options in the restaurants, so we ate in the surrounding area. MUCH cheaper and fantastic places all within walking distance (my walking distance encompasses up to 10 or so blocks away). Liquor store nearby as well if you didn't hit up Duty Free on the way into Canada for US residents like me... :) Lisez la suiteAvis véridique Hotels.com
"Great location, beautiful building."
I read quite a few negative reviews about the Empress before staying, and I have to say that I disagree with every single one of them. The building is in excellent condition in all of the areas that I saw, maintaining the original charm of the building without compromising the level of comfort & convenience that we expect nowadays.We were in Victoria […] for three nights in total, with the first two nights at the Grand Pacific Hotel. The Grand Pacific could not accommodate us for the last night, so we booked the Empress instead. How we wish we had booked the Empress for all three nights, far more comfortable. We will adopt the Empress as our regular hotel in Victoria. Lisez la suiteAvis véridique Hotels.com
the bath room was very small for such a room and of course for three people.The bath room amenity did not keep up for a good 4* hotel. i.e only soaps and shampoo no slippers or other amenities.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great OLD Hotel that needs a Makeover"
Great location and atmosphere, BUT rooms are small and in need of updating. As usual, the checkin staff tries their best to talk you into upgrading your room at significant cost, even though it becomes obvious during your stay that they are lightly booked. This hotel is just not good value for money unless you want to say that you have stayed at the […] Empress. The afternoon tea is a great experience. Typical old famous hotel where everyone has a plan to get in your pocket for some kind of gratuity or ridiculous internet charge. Lisez la suiteAvis véridique Hotels.com
"One of Canada's best hotels"
... 100% enjoyable stayAvis véridique Hotels.com
"Excellent hotel with an interesting history"
We originally booked a harbor view gold room but, to our surprise, upon checking in, they offered us a complimentary upgrade to a harbor view junior suite. The room was clean and spacious, the staff was extremely polite and accommodating. We told them our ferry would arrive around 5pm, and they offered us late check-out (2pm, which was the latest they […] could do) without any additional charge. The bed was one of the most comfortable beds I've ever had in a hotel. Lisez la suiteAvis véridique Expedia
"Great hotel"
I had a wonderful stay at the hotel. The staff were extremely nice.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"'FAIR'mont Empress"
First time staying at the Empress. As beautiful as it sounds, and reasonably priced to boot.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Fairmont Empress Victoria"
The Empress is a bit expensive but you are really paying for the amazing quality of service and a beautiful place to stay. The hotel is immaculate and has a very interesting history. Definitely worth staying there!Avis véridique Expedia
"Time for an upgrade"
While the exterior and tea room is lovely, the hotel room that we stayed in desperately needed upgrading. The bathroom grout was stained black in spots, the bath tub was stained, the lamp shade next to the bed had holes in it, and the furniture needed a good cleaning. We paid extra for an upgraded room, which equated to a view of a brick wall. The bright […] spot was the housekeeping staff who were pleasant and welcoming. I wouldn't recommend staying here unless you stay in a suite. Lisez la suiteAvis véridique Hotels.com
"We entered our wall painting of The Empress"
Our dream was to enter the painting of The Empress we have hanging on the wall of our home in Queensland - Australia. Like many dreams, the scene is idyllic. However, our dream became reality and our stay was one of the most enjoyable experiences we have lived. The courtesy of the staff, the ambiance of the hotel and the quality of the food was beyond […] reproach. We will always remember our visit and perhaps one day, we may have the opportunity of visiting our dream again. Lisez la suiteAvis véridique Hotels.com
The room was a good size the bathroom was very small the front desk only had one person on for checkout of 6-8 people. Could have used another clerk parking very expensive -$30.00Avis véridique Hotels.com
"At least once in your life"
Everyone must visit Victoria and spend the night at The Empress at least once in their lives. Victoria is a walkable city and The Empress is incredible and central to all the sites in Victoria. It was a short walk from the Victoria Clipper ferry we took from Seattle. Of course, you must have Tea at the Empress. In the winter you don't really need reservations […] but you will during the rest of the year. Only thing I don't like about The Empress and other high end hotels is having to pay for wireless internet. Victoria is not a very wireless friendly city. It was difficult to get a good signal in many parts of the city. Lisez la suiteAvis véridique Hotels.com
"The most comfortable hotel beds."
This is a grand old hotel, but some of the rooms, like the one in which I stayed, are rather common. The checkin process took a while as the front desk did not have adequate staff on duty and some of the staff were busy with telephone calls while guests waited. I was disappointed when a supervisor came out to the front desk from a back office but failed […] to help any of the guests waiting in line before disappearing behind the scenes again. Despite these areas for improvement, I will probably stay here again as the location is great and the beds are some of the most comfortable hotel beds in which I've ever slept. Lisez la suiteAvis véridique Expedia
"Close to all must see sights"
ConfortableAvis véridique Hotels.com
"Overall enjoyable experience"
Old building barely held together in some places, bathrooms need a lot of work, bed was very good. all in all the experience of staying here alone is worth the inconveniences.Avis véridique Hotels.com
"Great place to stay"
Everything about the Empress is wonderful. The location, the services, the food and drinks. The rooms were fairly standard in size, but very charming. Thin walls, so bring earplugs if you are a light sleeper.Avis véridique Hotels.com
"Empress"
View wasn't as good as I had thought.....wouldn't. pay more for it again. The kind of place you will want to stay once, and then find something better for less money.Avis véridique Expedia
"Disappointed at the Empress"
Had asked for a room with a view, got a view of the garbarator, had also requested a king bed and was initially given a queen bed. They did move us but it was an inconvenience to us. The room washroom was too small, toilet seat hits the bathtub when utilizing. It is a very old hotel and is very nice (the rest of the hotel), Amazing view of harbour if […] you were to get a room with a view. The bathroom sink in our room had a big crack down the centre of it, the shower curtain had large stains on it. Lisez la suiteAvis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great hotel for any size group"
We were with you during the Christmas Holidays and had a wonderful time. Everything was decorated so beautifully, the Christmas trees displayed were outstanding and so beautiful as was the giant tree in the foyer, the services from your staff were outstanding, so personable and quick to respond, and the Express Cafe was wonderful. Thanks for all you […] did to make our stay so memorable. Lisez la suiteAvis véridique Expedia
"Royal Canadian Charm"
Hotel is in a great location and convenient to walk to many attractions.The rooms available for travel packages are in the older wing of the hotel and just remember you get what you pay for. I enjoyed the room and housekeeping did a bang up job. Everyone in the hotel was helpful and friendly. If you take any meals at the hotel or high tea expect high […] prices. Check out Yelp for local eateries. I would suggest joining the Fairmont's President's Club. It provides free local phone calls, daily paper and free internet service in your room. If you like to work out, be aware, the fitness club is small so get there early. The pool is great for laps but the water is heavily clorinated so goggles are a must. Lisez la suiteAvis véridique Expedia
"Disappointed"
A top class hotel but did not provide free wi-fi and parking, mattress too soft & too small for 2 persons, room was small too for a family of 4.Avis véridique Hotels.com
"grand old lady on Victoria Harbor"
The Empress is a wonderful old "Grand Hotel" located beautifully on Victoria Harbor. Well-appointed and maintained, it showcases the grace of a bygone era yet has been tastefully updated. You can walk everywhere and visit the harbor, nearby parks, and a lively downtown that features an amazing array of shops and restaurants as well as museums and galleries.. […] At Christmas the harbor is dazzling with lights and the hotel lobby is abuzz with the public viewing the many decorated trees throughout -- very festive. Only drawback: exorbitant charge for wireless access. Should be complimentary for the price charged for a room. Parking is also very expensive. Lisez la suiteAvis véridique Hotels.com
"Best Location in Victoria"
Great Hotel!!! I would have to say it has the best location in Victoria! Only one suggestion.....could they possible get a hot-tub on the roof?? Because that would be epic and I would go there a lot more!Avis véridique Expedia
"Hotel room review"
The standard rooms of the hotel are not in keeping with the Fairmont Empress standards. they definitely need to work on those rooms.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Service delivery poor due to lack of staff"
One person at prime check-in time doesn't work. Same as Empress dining room - had to wait too long to be served. Waiter at dinner had to be told to bring the correct wine glass.Avis véridique Expedia
"it's terrible"
everything is old but not classic, there are even holes and cracks on the wall!Avis véridique Expedia
"Good, but needs updating."
Room needed updating. Same great service as other fairmonts. Very child and pet friendly. Good location. Afternoon tea good, but for the price tea at whislter fairmont better.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great romantic getaway"
This is a fabulous hotel of the old style. It has an overall feeling of luxurious relaxing comfort. The rooms feel like living rooms. Some drawbacks are that the bathrooms are small, and there are no complementary papers, no complementary continental breakfast, coffee in lobby, or free wifi (it is available for a fee). The view over the harbor is spectacular, […] and the location is fantastic. Everything is in walking distance. A great place to truly relax, unwind, clear the head, and recharge one's batteries. Lisez la suiteAvis véridique Expedia
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