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Situation
Country Inn & Suites By Carlson St. Charles se trouve à St. Charles (Aurora - Banlieues ouest), à proximité de Charlestowne Mall, Dupage Expo Center et Dellora A. Norris Cultural Arts Center. Arcada Theater et Beith House Museum se trouvent également à proximité.
Caractéristiques de l'établissement
Country Inn & Suites By Carlson St. Charles possède une piscine couverte et un centre de fitness. L'accès gratuit à Internet haut débit par Wi-Fi est disponible dans les espaces communs et un poste informatique se trouve sur place. Cet hôtel propose diverses prestations, dont un centre d'affaires ouvert 24 heures sur 24 et une salle de réunion/conférence. Un petit déjeuner gratuit est proposé. Le personnel de l'établissement offre un service de traiteur et un éventail de services d'affaires. L'établissement propose une bibliothèque, un personnel multilingue et une laverie. Le parking de l'établissement est gratuit.
Chambres
Les 84 chambres de l'établissement Country Inn & Suites By Carlson St. Charles sont climatisées et comprennent des journaux gratuits et une cafetière ou une bouilloire à thé. Vous disposez d'un accès gratuit à Internet haut débit sans fil depuis votre chambre. Une télévision LCD 37 pouces donne accès aux chaînes thématiques par câble. Toutes les chambres possèdent un bureau et un téléphone avec répondeur vocal ; vous pouvez passer des appels locaux gratuits (sous réserve de certaines restrictions). Les salles de bain comptent un ensemble douche/baignoire, un sèche-cheveux et des articles de toilette gratuits. De plus, un micro-ondes et un réfrigérateur sont à votre disposition dans la chambre. Les chambres ont également un fer à repasser/planche à repasser et des fenêtres ouvrantes. De plus, un service de ménage est proposé (tous les jours). D'autres prestations sont disponibles sur demande, notamment un service de réveil par téléphone.
"l'hotel est à deux pas de l'Akoo Theatre"Avis d'un client Hotels.com envoyé le 22 janv. 2013
l'hotel est très confortable et le service est parfait
"hotel sympa!"Avis d'un client Hotels.com envoyé le 8 déc. 2012
agréable le hammam dans la douche et la grosse balnéo,plus sympa en hiver du fait qu il n y a pas de fenetre dans la chambre.Pas loin d une tres grande zone commerciale et a deux pas de la nationale qui va direct a chicago donc pas mal placé si on a un véhicule la-bas.j en garde un bon souvenir.
"Bon hôtel"Avis d'un client Hotels.com envoyé le 23 nov. 2012
Chambre lumineuse, équipe agréable, rien à dire.
"Très bon rapport qualité-prix"Avis d'un client Hotels.com envoyé le 6 nov. 2012
Chambre très propre, personnel agréable et serviable. Le petit déjeuner est copieux, varié. Hôtel assez bien situé pour la visite de Chicago... surtout si l'on dispose d'une voiture (20 à 25 minutes du centre ville).
"Hotel a cote du centre commercial"Avis d'un client Hotels.com envoyé le 1 nov. 2012
C est la 2eme fois que je reste dans cet hotel et c etait encore parfait.C est un tres bon rapport qualite prix.La chambre est tres grande et bien equippee.Le personnel est tres aimable.On est a proximite du woodfield mall et il y a plein de restaurants et des supermarches aux alentours.L acces internet wifi et le petit dejeuner sont gratuits.Le seul petit probleme est qu on est assez loin du centre ville de chicago,il faut compter au moins 30 mins de voiture,mais compare aux prix des hotels du centre ville il n y a pas photo!Excellent rapport qualite prix,j y retournerai encore
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Un petit déjeuner buffet froid et chaud est servi gratuitement dans la salle du petit déjeuner entre 6h00 et 9h30.
Un service en chambre (horaires limités) est disponible.
Cet hôtel offre une piscine couverte et un centre de fitness.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"GREAT BED"
Didn't stay for breakfast. Had problems with a leaky air conditioner. But all that is no biggy cause the beds were AWESOME! They were the perfect firmness and the sheets were soft like a baby's bottom. You just melted into the bed. Best sleep I had in a hotel EVER.Avis véridique Hotels.com
"good beds, adequate breakfast"
will return. pleasedAvis véridique Hotels.com
Breakfast was great. The staff was very welcoming.Avis véridique Hotels.com
Had a great time! Comfortable rooms. Fun at the pool. Loved the continental breakfast (poppy seed min-muffins, yogurt with toppings, juice, coffee, ect.)! Great location off of a main road with restaurants in walking distance. Stayed for four nights and it felt like a home away from home (with an elevator)! :) Only complaint...they started maintenance […] on the stairs at 8:30 a.m. our last morning there. Lisez la suiteAvis véridique Hotels.com
We had a great time with our grand-daughters in the swimming pool. It was clean, quiet and breakfast was great. The staff was very friendly and accommodating.Avis véridique Hotels.com
"St. Charles Country Inn"
Everything was top notch!Avis véridique Hotels.com
"nice stay for the price"
over all was not a bad stay for the price we paid. We were in town visiting some family friends so it was conveient to what we needed to do. Issues with my stay - first there was a stain on the sheets when we first checked in and we informed the front desk. They apologized and said they would send someone up to change the sheets. No one showed up until […] we called back down again. Secondly the breakfast, not sure if there were a lot of people or what the weekend we stayed but whn we got down on Sunday, there were no plates, no silverware, and the food was almost empty so we had to ask the front desk to get us plates so that we could get what food was remaining. Other than that the stay was fine. Lisez la suiteAvis véridique Hotels.com
"Average"
Didn't like the tiny pillows. You could hear EVERYTHING from next room. I couldn't sleep because of all the noise. Perhaps the headboards should be bolted to the walls, not to mention I could hear what was being said as well. It was a decent breakfast, not near as good as the Counry Inn and Suites we stayed at in Minnesota. They had an excellent breakfast. […] I will say that the ladies working in the food area were EXTREMELY nice and helpful. Lisez la suiteAvis véridique Hotels.com
After a long week and a 6-hour drive, I needed a good night's sleep and I got it. It was a very comfortable bed. It was quiet. The breakfast in the AM was better than most at similar hotels. If I had to search high and low for some criticism, it would be that there was a group of about 7 rather loud people at breakfast. Nothing too serious. I'll certainly […] choose Country Inn and Suites again when I'm in the area. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
A very nice place, it is the second time I have stayed there and I have been pleased both times. The hot breakfast was very good, the rooms clean and the bed was comfortable. The staff was pleasent and helpful. I will use this hotel on my next trip down.Avis véridique Hotels.com
"Great place in a great location."
Very nice Hotel with welcoming staff. Room was a bit small for 2 queen beds but was sufficient. Great location to the city and lots of amenities nearby. Only small complaint is that the shower curtain barely reached the tub and that led to water flowing onto the floor.Avis véridique Hotels.com
"Friendly staff, Cozy stay"
The lobby is inviting and staff was frindly throughout stay. The room was very clean.Avis véridique Hotels.com
Clean accommodations, good Sunday morning breakfast buffet. Quiet.Avis véridique Hotels.com
"Lousy breakfast service"
Check in perfect. Desk clerk perfect. Room perfect. Location perfect. Breakfast service not so much. Breakfast was to be served till 10:30 AM on the days that we were there. Got down to the breakfast room at 10:10 AM. No eggs, no sauage, only waffle batter left. Ask the attendant to bring out more, she nodded and walked away. At 10:20 AM ask her when […] she re-appeared when the hot stuff would be out and she stated to us that "no, it's too late, I'm cleaning up". Our family was NOT HAPPY. This isn't rocket science, its breakfast. Meanwhile the attandents husband and little son were eating breakfast and they were NOT guest of the hotel. I don't care if you have to leave early because you are too lazy to do your job, but breakfast is till 10:30 not till you decide it's over. What a shame, because otherwise it was perfect, but we won't be back. Lisez la suiteAvis véridique Hotels.com
"Always nice and cozy, always welcoming..."
For a small hotel Northwest outside of Chicago, it's been always a pleasure. Since it is in close proximity of my final business destination, I stay at least two times a year, different seasons. Never had any problems, nothing to complain. Administration is always welcoming and accommodating. Great value for services. Totally recommend.Avis véridique Hotels.com
"Price match promise is just fancy advertising."
Hotel was good and clean. Our only problem was that our organization reserved a block of rooms, however not enough. Country Inn would not honor the discounted price to the overflow. attn. Country Inn, we are coming back in Febuary. Should we look to stay elsewhere?Avis véridique Hotels.com
"Nice for the price!"
Was there for a cheer competition at the DuPage EXPO--very conveniently located. Allowed us late checkout on Sunday. Breakfast area got a little crowded and there were kids running up and down halls, but that's because of the competition--no fault to Country Inn. Was a great option for us, and I would definitely recommend!Avis véridique Hotels.com
"Poor breakfast"
Only complaint was that the staff seemed to have trouble keeping up with keeping food refilled for breakfast . We were downstairs to eat by 7:15 and the eggs and hashbrowns were gonevand no one refilled them after the frontbdesk was informedAvis véridique Expedia
"A little hard to find - but great stay."
We stayed as part of a group birthday/night away. Rooms were comfortable and we all slept well. The hotel was hard to see coming into it. Front desk was pleasant and the breakfast was great!! The queen sized beds were actually queen sized. Would return.Avis véridique Hotels.com
Excellent hotel......rooms are spotless and the hotel staff very friendly. The shower needed a new curtain bar as it was coming out of the wall. No other complaints.Avis véridique Hotels.com
"Comfortable but showing its age"
Service is great, but things need updating: carpets, breakfast area, furniture in suites. Hotel is quiet, in a shopping area with plenty of restaurants nearby. Staff are courteous and very helpful.Avis véridique Hotels.com
"Close t highschool"
Clean, comfortable and conviently located motel.Avis véridique Hotels.com
"Great stay!"
Great breakfast offered. Polite & helpful staff, especially Juana. She took care of our room during the stay & did a wonderful job. We stayed at the Country Inn & Suites in St. Charles, Il. and look forward to our next trip.Avis véridique Hotels.com
"Seeing the grandkids & sleeping well."
We were delighted to see our Granchildren and spend Thanksgiving with them. We played games, ate an awesome dinner, and laughed. Now there were 3 adults and 2 dogs. We came later in the evening after seeing the family and were tired., We were on the 3rd floor and the room was huge with 2 queen size beds. We were not there for Black Friday as there is […] a mall close by but we never heard or saw anything. There is some road work going on but not at the hotel. e to check out until noon there and so there is never any hurry. Our free basket was delicious and we slept well. The room was quiet, we love their extra window darkening shades, and I highly recommend them. "The dogs loved it too A lovely pool is on the 2nd floor and a great exercise room, if you are looking for that. Lisez la suiteAvis véridique Hotels.com
"Review"
We were well satisfied with all features of this motel.Avis véridique Expedia
"Illinois Trip"
Worked out tremendously for me and my colleagues.Avis véridique Hotels.com
"A nice but starting to get run down"
The hotel was ok. About right for the price. The pool is a little small, but at least it is indoor! Much of the hotel is beginning to show is age. Lots of fix up jobs with no paint, etc. but these are relatively small. Breakfast was pretty good compared to similarly priced hotels.Avis véridique Hotels.com
"Excellent Location to Dupage Expo Center"
Great restaurants and shopping in the immediate area. Would definitely be my hotel of choice in the St. Charles area. Only minor complaint would be the Sunbeam hair dryer that is furnished. Many hotels use this hair dryer and it is really poor.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"a wonderful place to stay"
we were greeted with a friendly simile and our room was nice and clean. the staff was wonderful whatever we asked for they gave it to us quickly and with a smile. we will definitely go back there.Avis véridique Expedia
"Good for all, family or business"
The hotel was nice and clean. Hot tub and pool area is nice too. Staff was very friendly.Avis véridique Expedia
"Just OK"
Room temperature control did not work . The internet speed was extremely slow (less than .5MG). Staff was very friendly and helpful. Location was excellent but lots of road construction nearby made trips longer than they should be.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Big group ruined stay"
I wish I could give a better rating because part of my stay was fine. The room was clean and the location was convenient to business I was in town for. However, the last 2 nights of my stay there was a large group staying at the hotel that was extremely loud and inconsiderate of the fact that there were other people in the hotel besides them. One night, […] they used a meeting room that was across the hall from my room for a party. There was loud music and very loud talking. The party kept spilling out into the hallway, which made any kind of rest impossible. I complained to the front desk twice and also asked the group twice on my own to quiet down. If the hotel allowed this group to use a hotel meeting room, they should have put a time limit on it - perhaps until 11pm or something, so as not to disturb other guests who were not there to party and be up all night. Furthermore, despite my repeated complaints and requests for support from the staff to control this crowd, I felt they did not handle the situation, and barely even apologized for the horrible night I was having. They didn't offer to move me to a quieter part of the hotel (which would have been an inconvenience to me, but at least I would have been able to sleep!), or comp my last night when I had such a miserable experience. This hotel has nice rooms at a good value - they just need better crowd control with their big groups to make sure those groups don't inconvenience their other paying guests. Lisez la suiteAvis véridique Expedia
Réponse de la part de Country Inn & Suites By Carlson St. Charles We apologize for the disrupted stay you had at our hotel. We have groups often and typically handle them very well. However, this group was particularly unruly. We have learned a valuable lesson in customer service because of this group, however, unfortunately, at the expense of some of our guests that night. I sincerely apologize again and If you do find yourself back in this area - please call me.
"Great Hotel Staff"
Room was great.. Perfect for what I needed. Breakfast was good, nothing spectacular.Avis véridique Hotels.com
"DISAPPOINTING IN BREAKFAST"
The Hotel was very clean and all in all good value. The only negative was the organisation at breakfast and disappointing. The room was packed full of guests the first morning at 08.30 and their was no hot bacon or sausage left. The Hotel apart from this was very good,very clean and good value for moneyAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Room was great. The front end service was good. The breakfast was unsatisfactory. We arrived to the breackfast are about 7:05. We're early risers and needed to get on the road. There was practically nothing there to eat. There was no hot food at all. The milk was not set up. One of the cereals was empty. Abpout the only thing you could eat was Yogurt, […] donuts (still frozen), bagels and toast. While we were there some of the other foods started to come out. By the time we left the area about 7:35 there was sausages, eggs and bisquits. I've been in business all my life and where I come from, 7:00 means 7:00. The hostess was not very friendly and appeared to wish she was somewhere else. It's too bad that we experienced this because the rest of our stay at your motel was very enjoyable. Lisez la suiteAvis véridique Hotels.com
"Tired Rooms and Indifferent Service"
The type of flooring used between the floor levels readily transmits noise. We had requested a change in rooms after the first night in which we heard every step by the individual occupying the room above us, even though we knew that it was no fault of the occupant. The young lady at the front desk was a bit indifferent and non-apologetic when we requested […] the change the next morning. During the hasty change, I inadvertently left a pair of casual shoes behind in the room. Despite the fact that we were still staying at this hotel for a further two nights, no one from the hotel even attempted to let us know that they had my shoes. Upon our return home, and upon realizing that I had misplaced my shoes, I inquired with the hotel into whether or not they had my shoes. I was told that the housekeeper claimed that they had had the shoes in a storage area “for over a week”. Clearly, they need to ramp up their attention to caring and detail for their guests. This lackadaisical attitude appears to be consistent with the overall tiredness of the hotel. The staff was fairly friendly, but the overall package was lacklustre at best. We feel that the 4.4 rating that this hotel received is very generous and undeserved. I’m glad that we used hotel.com, and as such received a lower than rack-rate pricing. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great Hotel Chain."
We ended up staying two nights. The man working the front desk when I called to say we were arriving earlier then I booked was very helpful, and was able to get us the same suite. The pool & exercise area was nice. Breakfast had alot of variety and was kept clean and stocked. I did have a problem that housekeeping never came to make up the room on Saturday. I […] like this chain and usually seek it out when I travel. Lisez la suiteAvis véridique Expedia
"Good choice"
We stayed at the Country Inn and were pleased with the service, the hot breakfast and cleanliness of the room. We would stay there again. Close to the mall too. Accessible from major roads.Avis véridique Hotels.com
"Close to Lamplight Equestrian Center"
Great room, comfortable beds, ok breakfastAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Disappointing stay"
The toilet in our room was slow when we checked in and got periodically worse. The front desk said it was because of the rain we had had that day. The toilet downstairs by the pool was also clogged, but there was no "out of order" sign on the door. Consequently, people continued to use a toilet that was clogged ... you can picture the rest. Still no […] sign on the door that it was not usable. The toilet in our room became impossible to flush. I called downstairs and they said again it was the storm. So, I took the cover off the toilet back and played around the huge water-saver tank. Finally, I pushed the silver push button and held it in for about 10 seconds ... there was a big whoosh! and the toilet cleared. Unfortunately, we were checking out that morning so for about an hour, we had a workable toilet! Lisez la suiteAvis véridique Expedia
Réponse de la part de Country Inn & Suites By Carlson St. Charles Thank you for taking the time to post this review. We apologize you did not enjoy your stay at this location and understand the frustrations. We would like to talk with you further. Please feel free to contact us at Customer Care.
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