Hotel Santa Marina - Venise

Un hôtel agréable mais qui ne mérite pas 4 étoiles , trop cher pour ses prestations , mais très bien situé , à deux pas de la place Saint Marc et du pont Rialto

Lorsqu'un hôtel se prévaut de 4 étoiles, faudrait-il encore que le service soit en relation avec les ambitions affichées. Dans ce cas, il n'en n'est rien. L'accueil est déplorable sinon inexistant. Les responsables du guichet (concierge?) vous répondent à peine car ils gardent un oeil constamment sur la télévision (politesse?...) Lorsque vous demander […] un numéro, on vous demande d'aller consulter internet... soit mais qui du wifi ? Lorsque vous demander un itinéraire, aucune carte ne vous est proposée, mais vous êtes renvoyé sur la place pour consulter les plans de ville... Ne parlons pas de demander un restaurant... tâche visiblement impossible car nous n'avons jamais eu d'autre réponse que "et que propose votre guide"? Les chambres sont petites, voire minuscule. La salle de bains est un mouchoir de poche alors la douche n'en parlons même pas! Cependant, elles semblent relativement propre. Toujours au niveau de l'accueil et de la politesse, les femmes de chambres tiennnent salon tout les matins dans les couloirs de l'hôtel et discutent pendant environ 2 heures (tout les jours de notre séjour). Toujours au niveau des chambres, il semble que l'hôtel proposerait une option fumeur mais, lorsque nous la demandons on nous réponds -de la plus exquise manière...- que c'est impossible, qu'il ne faut pas dire n'importe quoi et que de toute façon c'est comme ça. Soit, mais pourquoi le proposer ? L'unique avantage de l'hôtel est sa situation (proche de Piazza San Marco et du Ponte Rialto) mais, la situation ne fait pas tout. En conclusion, cet hôtel n'a pas du tout l'envergure d'un 4 étoiles. Au délà des étoiles d'ailleurs, les gens sont franchement antipathiques et désagréables. Bref, très mauvaise expérience! Lisez la suite

hotel calme, bien situé, assez propre mais cher. la chambre que nous avons eue était toute petite, difficile d'y circuler. néanmoins un accueil sympa avec vin mousseux dans la chambre. pas de renouvellement de savon et shampoing : si il n'y en a plus, y' en a plus ! petit déjeuner copieux jusqu'à 10 h 30 !

Ce client n'a pas laissé de commentaire.

Nous avons réserve une chambre pour 3 dont un enfant de 9 ans. A la fin de l'enregistrement sur Internet et après paiement je découvre que nous serons loges dans l'annexe de l'hôtel. En fait il s'agit des petits immeubles a 30-40m de l'hôtel . Notre chambre de situait au-dessus d'un atelier de découpe de marbre(chambre612) l'atelier commencait a découper […] les marbres a7h30 jusqu'à 18 ou 19h!!! Bonjour le sommeil! Donc réservez absolument dans l'hôtel et non pas dans l'annexe! Sinon, les chambres sont bien, grande avec salon sépare et Seb bien équipe nettoyage est fait tlj et la propreté est bien (peut mieux faire) le personnel est plus qu'adorable et toujours disponible. Ils parlent anglais, francai, allemand, italien!, et .... Donc au niveau de communication pas de souci. Hôtel est relativement bien situe et en marchant, on peut visiter les principaux centres d'intérêts . N'hésitez pas a demander a l'hôtel (surtout m. Maximo) l'adresse des bons restaurants dans le coin il y en a. Je n'dai pas vu d'ascenseur dans l'hôtel par contre il y a un porteur pour les bagages. Comme tous les 4**** vous avez des parapluis devant l'accueil a votre disposition. Le wifi fonctionne uniquement devan l'accueil et passe 4-5 mètres, le signale est perdu(pas pratique de traverser la rue avec son portable pour venir de l'annexe jusqu'aux salon de l'hôtel pour pouvoir de connecter! Autr chose, tout est tres cher a cause de la situation de l'île et l'aspect touristique (eau 1,5 L = 3 euros) il ya un petit supérette a 1 minutes de l'hôtel comme ED en France avec des prix défiant toute concurrence. Me demander si vous souhaitez avoir l'adresse Lisez la suite

Exceeded my expectations! Was upgraded to a bigger room for a very low price! Room was right on the canal where you could see gondolas pass by every few min. Made us feel like we were 100% in Italy! Hotel service was good and it was a short distance away from Saint Marks Square. Our breakfast was included and free wifi and free printer was very convenient […] for us. Would highly recommend this hotel for anyone on a budget, who is looking for a nice hotel! Lisez la suite

Good location. Close to Rialto and withing 15 minute walk to San Marco square. Very close to restaurants and shopping. I was expecting a window in my room considering I paid extra and choosing a room other than the annex room after reading some of the other reviews. Disappointed to not have one. Service was ok, compared to some of the exceptional service […] we received at other hotels we stayed at duing the trip. Having said that, we enjoyed our trip to Venice and this hotel is at a very good location. Lisez la suite

Ce client n'a pas laissé de commentaire.

I am an American living in Europe & it does NOT get much better. This hotel is perfect in every aspect! I would recommend it to everyone except those with little ones. The staff is very helpful & kind. Our room was breath taking. One of the largest room I have stayed in in Europe. Bravo to this hotel!

Rated as 4 star but probably would be a 3 star or less in any other city. Pillows were like rocks. Room was very quiet.

Our hotel choice turned out to be a winner!. Easy to find and close to all the sites. The rooms were clean and comfortable. the staff were friendly and happy to help. We were able to leave our bags at the front desk after checking out at 12.00, collecting them at 4.00pm. Breakfast was perfect. We would definately book there again. Thank you Hotel Santa […] Marina for making our visit to Venice so enjoyable. Lisez la suite

We thought the hotel was great. The staff were very helpful in so many ways. They had a great breakfast and the hotel was very clean. The only problem was that the beds and bed pillows were very hard making it difficult to get a good night sleep. But I would definitely stay there again because it was outstanding.

What a beautiful gem in the magical city of Venice! Our double room, was beautiful, cozy, very clean and delightfully comfortable.The whole hotel, with it's many winding rooms & halls, was beautifully appointed throughout, gorgeous, especially if you like antique decor. The staff was polite, friendly & very accommodating.The only glitch at all was the […] internet was off for a bit. On the other hand, we were in Venice on holiday, why did we need the internet??? Lisez la suite

Great Location and value for money.

The hotel's location is very good. And clean, but room is a little small if compare other 4 stars. However, I will stay here again if I come again next time.

I recently stayed two nights at Hotel St. Marina. It was a little hard to find at first, but is in fact very conveniently located, a few blocks from Rialto and St. Mark's Plaza. The staff is very competent and helpful, and the rooms nicely furnished and clean. The complementary breakfast was well stocked and provided a great way to start the day.

Ce client n'a pas laissé de commentaire.

Great hotel, wonderful staff, great breakfast! Hotel room was too hot, there is no a/c and we had to sleep with the window open- thank goodness it was cool outside.

Like most places in Venice a little difficult to find the first time but overall location is convenient to everything you need. Hotel very nice, rooms small and tight like everything in Venice. Bathroom small but totally remodeled. excellent breakfast Wifi was slower than dial up and only available in lobby.

plus clean and well decorated but narrow room and located in residential area...less traffic when you come back late to hotel...

We loved the hotel and location, and the staff was great. When we checked in, to our surprise, they had upgraded us to a suite with 2 rooms. We were very happy. The only thing that could have made it better would have been free WiFi in the room instead of in the lobby, as all the other hotels we stayed at offered this service. If you wanted to use the […] WiFi in the room, then you had to pay for it. Lisez la suite

The conditions in general were very good,the location of room itself left a litle to be desired, down an alley way. The staff was extremely courteous and helpfull. I would not hesitate to return. Just one remark the instructions for finding the hotel could be improved.

Ce client n'a pas laissé de commentaire.

In our first visit to Venice, this hotel was a good choice. The location is a 5-6 minute walk from the Rialto Bridge; 12-15 minutes from St Mark Square. The staff was friendly and efficient. Rooms are "European small" but large enough, and clean and comfortable. WiFi is free in the lobby, and internet access via their computer is, too. We were assigned […] a room in the "annex," a building across the (small) Campo Santa Marina, while our friends stayed in the main building. If you choose to use water taxis (expensive), there is a landing right behind the hotel. Vaporetti (water buses) are much more affordable, but you have to walk to the Rialto for the nearest stop. We recommend the multi-day passes if you're going to be there a while and, for a few Euros more, you can include a bus ride to the airport for the end of your stay. The vaporetto pass will get you around central Venice and across the bay to the neighboring islands at no additional cost. Our favorite experiences were the trip to Lido Isle for a morning at the beach, and a late-night vaporetto ride around the Grand Canal. Fair warning: food is costly at the hotel and elsewhere in Venice but breakfast was included in the cost of our room. We hope that you will enjoy Venice and the Hotel Santa Marina as much as we did. Lisez la suite

We booked this room last minute, they gave us an attic room which was actually very spacious. Decor is very outdated but the service is top notch, they helped us with bags since it was in a different building. Very good breakfast as well, location couldn't be beat, not on the water but 5 minute walk to everything!

Ce client n'a pas laissé de commentaire.

Conveniently located between Rialto and San Marco. We found the hotel easily enough with use of a map. All the staff were very pleasant and helpful. The room was spotless and had everything that we needed. Breakfast was more than enough to see us through until lunch time.

The pictures are deceiving. We booked a room--not realizing that the "annex" was a separate building, not well maintained, the size of a matchbox and covered in mold. We ended up paying the difference to switch to the main hotel, where the room was very nice. I wish they had been a little more honest about what you were getting. Were totally unapol […] ogetic! Lisez la suite

I got no refund or credit at this hotel. I had to cancel at the last minute but could not. I ended up going anyway but I have never experienced such a thing. The beds were uncomfortable and I did not sleep well. The breakfast buffet was good, however.

Pretty hotel with a pretty room, but they had no fan or air conditioning, it was hot, and the window opened onto the breakfast room, so the choice was between ventilation and getting woken up by the staff getting breakfast ready at 5AM. The staff was terrific.

March 2011. Hotel was very nice and in very good location. We stayed in the main part of the hotel, and the room was very small however, we were out most of the time so it didn't really matter. The only issue we had is that the rooms were very very hot. The airconditioning did not work, therefore we had to leave the windows open all the time (it was […] freezing cold outside), therfore we work up early every morning with the noise of boats and people. Lisez la suite

Fantastic value with advance prices Great hotel. Very easy to get to and very close to all the best sights. We arrive quite late on a flight to Treviso airport and had a coach journey before the waterbus to Rialto. From there it is literally 5 minutes to the hotel, which we found easily even though it was late and dark. Lovely rooms and breakfast […] was brilliant. We got a great deal on the price by booking in advance and were thrilled at the value One moan: the annexe involved going up a flight of stairs and then down a flight of stairs at the end of the corridor. Fine for most people but worth knowing if you have bad knees, etc! Lisez la suite

Located on a quiet, out-of-the-way piazza five minutes from the Rialto and ten from San Marco, the Hotel Santa Marina was a warm and well-appointed retreat on a chilly weekend in January, at a very reasonable price. We asked for accommodations for a family of four, so they put us up in a separate two-story, two-room apartment just around the corner […] from the main building. Our kids loved it. Breakfast was included, with a good selection. We would gladly go back. Our only caution, noted in other reviews, is that it's a bit hard to find. Be prepared either to pay the extra expense of a water taxi to be dropped off at the canal-side entrance, or to wander a bit if you take the vaporetto to the nearest station, at Rialto. Lisez la suite

This hotel is within walking distance of all the attractions in Venice. The service received from the staff during our short stay was out of the top drawer.....well done. If you go to Venice, stay at the Hotel Santa Marina........Excellent hotel.........Value for money.........Excellent service.

Wonderful place to stay and a great value. The convenience and quality of the breakfast were a boost. So nice to get up and do breakfast before heading out. Helpful and friendly staff. Appreciated the computer available for general use. Would recommend and stay again.

Our overall experience at the hotel was good. The hotel was in a great location: a relatively quiet square 10 minutes walk from the hustle and bustle of Rialto and San Marco. The 'standard' room was on the smaller side but cozy enough. Unfortunately, in our opinion there was not sufficient noise insulation and noisy guests disturbed our sleep during […] the first night of our stay. Additionally, the access to the shower cabinet was affected by the sink being awkwardly closely placed (luckily we are slim and flexible). The breakfast buffet was very satisfying and coffees from the espresso bar was provided upon our demand. The hotel is good value for money in a fairly expensive city. Lisez la suite

Wonderful hotel! Only problem was with the wireless internet access. If you need this while traveling, make sure to request a room in the main hotel, not an annex. There is not wireless internet acces in rooms in the annex which caused a problem for us. My son had to go sit in the lobby to complete some work. This internet is only up until midnight […] . Lisez la suite

Ce client n'a pas laissé de commentaire.

Folks at front desk were very helpful. Found a great restaurant for us that had memorable food (wonderful) and service (entertaining). Room was comfortable. Bed and pillows a little hard, but bed doesnt squeak if you toss and turn. Location was fine, yes, hard to find, but once you do, it's not a problem. One plus to not being close to the canal is […] that it is quiet at night. I'd stay there again! Lisez la suite

My wife and I stayed at the Santa Marina mid October 2010 for two nights and enjoyed our stay. We had read other reviews indicating this to be more of a 3 star hotel labeled as 4 and agree with this conclusion. The accommodations were nice but certainly not 4 star standard. The bed and pillows were firm but acceptable, the bedding average, the room/bathroom […] very, very small. However, it was clean, very nicely appointed and close to the main sites in the city and a good overall value. Breakfast was not great but acceptable; however, there was a coffee/bakery across the piazza that woke us up each morning with some of the most delightful smells! We parked in the Tronchetto parking garage on the island and took a vaporetto (water bus) to the Rialto bridge. The hotel is a 5-10 minute walk from there there and not too difficult if you have a good map. The San Marco basilica is a 7-10 minute walk from the hotel, and there are markings on the buildings that will guide you. We would recommend this hotel to anyone looking for a nice, quaint hotel that is a good value and is close to key sites in the city but not in the direct middle of the masses. Lisez la suite

So its not on a canal, but what a fantastic hotel, decor is absolutely beautiful, staff are professional, friendly and service evangelists. Would never consider another hotel if I revisit Venice. It is conveniently situation in a little square not far from Rialta bridge so walking distance to a lot of main attractions.

This is a great hotel, comfortable, elegant and nicely appointed, perfect service and great location. Close enough to San Marco Square. I stayed prior to this in the Palazzo Priuli (which I found to be a total rip off) and was so much happier with this hotel. Palazzo Priuli was significatly more expensive because it is a little closer to San Marco but […] I much prefer Hotel Santa Marina even disregarding price. Lisez la suite

Ce client n'a pas laissé de commentaire.

It's a question every service company faces. A perfectly acceptable experience marred by one random act of rudeness. In our situation it was after asking for a second copy of a complimentary Venice map. Putting that aside, a quaint hotel with a nice breakfast. We had booked one of the annex rooms as we were traveling with our daughter. The annex rooms […] are converted rooms in a building across the alley way. The room itself was huge, though it was a little musty and dark. Good quality shampoo, soap and lotion. The shower pressure was weak though the water was hot. Breakfast was very good and you could sit outside in their covered patio area. Like everything in Venice, it was extremely hard to find the hotel though it's only a 5 minute walk from the Rialto bus stop. So back to the original question - on the last day, I thought I'd lost my glasses. The woman behind the counter was extremely helpful in looking for them in the lobby and breakfast areas, proving that redemption for individual acts of rudeness is in fact possible. Lisez la suite

We spent three nights at the Santa Marina and found it was a central location to walk to all the main attractions in Venice. The hotel was incredibly difficult to find, as is everything in Venice but we just asked people along the way and we eventually found it. Once we arrived, reception gave us a map and showed us the main sights and after that we […] found our way around without much trouble. We stayed in the annex, which was in a building down the street. Our room was small but adequate and our air conditioning worked very well (almost too well!). Our only complaint would be that our room was next to the staff locker room and staff were entering and exiting on a regular basis and it was very noisy. Not much sound-proofing in this hotel! Although that can be said about most hotels in Europe. We would definitely stay here again. Lisez la suite

Our hotel room was surpisingly not in the hotel itself, but down the street and around the corner in an apartment. The room was very clean and quiet, the beds very comfortable, and AC worked well. No WiFi though. Bathroom looked like it was just remodeled, and the room felt like a step back in time, very nice condition. We needed 3 keys to enter and […] exit our room. One for the courtyard, one for the apartment, and one for the bedroom. This would be our only complaint. The rates were very reasonable, I feel we got a good deal compared to other travelers we talked to. Lisez la suite

If you're looking for convenience to the airport, this is a great place to stay... without the hassle of dealing with the Venice boats and people. This hotel offers shuttle service to the airport and into Venice - which is very convenient and resonably priced.... also they offer shuttle service into Venice. They are on a convenient bus route out of […] Venice too. Lisez la suite

The staff was really hepfull!! the location is really good because you can walk to cibeles, puerta de alcala, puerta del sol, and also the metro sevilla is in front of the hotel.

Ce client n'a pas laissé de commentaire.

The hotel was lovely and the staff attentive and helpful. Getting there was a little challenging, so consider that when packing. But it's no different than getting anywhere else in Venice. Great location between Rialto Bridge and S. Marco Square.