W Seattle - Seattle

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We chose this hotel because it's modern, cool and it used to be a place to come and have cocktails on a Saturday night at their lounge. Well, I decided to bring in my girlfriend for her bachelorette, we would go out and come back at night..she loved this place! we arrived in the afternoon, went straight to valet, everyone was definitely polite, the […] line to check in was a bit long and seemed to be moving very slow... Couple hours later some friends joined us and informed us that the downstairs parking would cost them around $50 and that they wanted to go look around for street parking... Since I was a guest and no one said anything, I assumed that the parking would be complimentary. I called the front desk anyway, and to my surprise they said that indeed they would charge me for parking... Why would you not inform your guests of this? Now, we have dinner reservations and we are short on time. If I knew this from the beginning, I would have looked for a street parking! We went downstairs to see if we could clarify this situation, what we got instead was: unfortunately there is nothing we can do, yeah you can repark your car but we'll charge you for the last couple hours ($20)... At this point I was really annoyed, not only they didn't tell me this at the check in, they would still charge me to move my car! They would not budge on anything, the employees were just standing there staring at us as if were from another planet, no I'm sorry, no how can we make this a better experience for you..I found this to be a really bad customer service! Hello, you failed to inform me that you would be charging me behind my back! In any case, from what was supposed to be a fun evening, turned into frustrating experience that unfortunately will be always be remembered... Never again! Lisez la suite

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Great trendy hotel in the heart of Seattle. The room was spacious and modern. The bed was comfortable. Pillows were a little too soft and made my sleep a little uncomfortable. I definitely recommend this hotel.

Dark lobby. Comfortable beds. Concierge/Manager (forgot his name) was incredibly helpful and made my niece and I feel very welcome during out stay.

Great and clean room. Only real complaint was the TV. An HDTV that displays a standard definition picture is very sub-par for such a great hotel.

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I was looking for a quite space after my 5 nights in the Artic hotel which I could hear the clamor in the street, neighbors coming and goings garbage trucks at 2 in the morning so before I checked in my only requirement was a quite room with absolutely no noise they took me on a tour on the floor of where my room would be the corridors were dark as […] is the entry of the hotel lobby good light for some people so they showed me the room which surprised me nice and airy so I booked my room. When I checked in I told the clerk of my stay at the Artic so she upgraded my room up into the clouds (lovely) but on the first night (friday night) instead the elevator doors opened and allowed entry to loud drunken men and woman coming in after the wee wee hours causing me to abruptly wake up for my la la dreams. This is not the fault of the hotel and I did not call the host to complain since I knew by the time they would respond it would eventually simmer down once the intoxicated group relaxed in the comfort of their room and pass out. I accepted the hotel which was under construction because of it's neighborhood which was central to everything shopping, food, sights and transportation (by the way there is a place not to far close to pikes market great indian food) but I was hoping to find some night life experience in Seattle but I didn't know that the city as small as it is has no night life at least not what I was used to in NYC so I tracked back to the hotel and found the bar which was also under construction a bit claustrophobic so went back to my room which to tell you the truth after that first night with all the ruckus of my neighbors was pretty quite and I was able to get rest which I needed and woke up to a pretty nice view. The staff were very polite and helpful and alway's maintained a smile. Overall I enjoyed my stay so much better than the Artic. Thanks for asking Lisez la suite

Upon checking in the room smelled like blood. It had a very strange blood iron smell. The rooms need upgrading as they look a little tired. The bed was extremely comfortable though. They are now in the process of remodeling the bar so the temporary bar was a joke in one of the conference rooms. The staff was very good as they immediately moved me from […] my room upon my complaint of the aroma. The TV was not very clear. The location was phenomenal. Close to all the main things to see and do. Lisez la suite

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This is by far the least luxurious W hotel I've ever stayed in. The room was comfortable but not at all what I'd expect from a W. The bathroom in particular was disappointing, you'll find the same thing, other than the glass counter, in a best western. If you want a nice hotel in downtown Seattle, walk down the hill and go to Hotel 1000. Much nicer […] for the same price or less. Lisez la suite

Great location and clean hotel. AC unit was a little loud and there is no pool. Also, $45 valet parking at hotel. Donuts/cookies in lobby which was great.

When we arrived we were told that our truck could not be accomodated in the parking garage, but there was a garage next door or street parking was free. The gentleman also assisted us with finding a place to eat dinner that night. While to decor of the Hotel was very modern and chic, our bathroom which had been renovated seemed to be falling apart already. […] The shower head was loose and the vent was moldy as well as the grout on the tile. The rest of the room was gorgeous and the bed was very comfortable. The sheets were clean. The staff was very friendly and willing to assist. Although the front reception was still under renovation, you could hardly tell. Very well done. I would stay there again, just a shame the bathroom was not in the best condition. It almost gave the feeling of a rush renovation job. Not done to the highest standards. The price was reasonable although without renovations being complete I felt is was a little high priced. I can see the rate being the same or higher once the renovations are complete. Lisez la suite

Great hotel, but was under renovatino when I visited. Renovation status was not indidcated on the Hotels.com booking. The renovations killed the vibe, there was no lobby or resturant. They had a meeting room converted for a small bar, which did have food service. Just not the ambiance of the W I so enjoy.

I selected this hotel based on reviews/location and the bar. People raved about the lobby and bar. Upon arrival I was directed to a temporary lobby which was very small and advised that the restaurant/lobby and BAR were closed for renovation. I was very disappointed and felt that I should have been given a discount on my room charge. I would not have […] selected this hotel if I would have known this in advance. The bathroom in the room is nothing great, standard tub/shower combo. The daily parking charge is also a disappointment. Lisez la suite

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They are under construction, which is understandable, but would have been nice to know before I booked my stay here. I wanted to check in for a while and waited to check out, too. My room smelled like dog pee, there was hair in the bath tub, a cracked tile and the bathroom light had a short in it. The hotel bar is a temporay bar that would be used for […] events and I tripped on the carpet that was taped to the floor when I walked in. The margaritas are small are were $14 each. This was a disappointment, especially when I could have stayed some place nicer and enjoyed it. Lisez la suite

OVerall the hotel is very nice. They did not have a lounge and bar area it is being remodeled. The room was nice, on the 14th floor there was still some outside noise in the morning hours. THE MAJOR TURN OFF WAS THE BLACK MOLD GROWING IN THE SHOW AREA. HOW COULD THE HOTEL CLEANING STAFF MISS THIS! MY TRAVEL PARTNER WOULD NOT ALLOW ME TO "COMPLAIN" TO […] THE MANAGEMENT. SHE JUST WANTED TO GO A DIFFERENT HOTEL, WHICH WE DID THE NEXT NIGHT. Lisez la suite

The hotel is currently (Jan. 2011) undergoing renovations that make dining there a bit more difficult than it would normally be. But my stay overall was still comfortable. Coffee and pastries every morning, snacks and refreshing beverages available in the lobby throughout the day. All hotel desk staff were equally knowledgeable about the surrounding […] neighborhoods and always willing to give advice. Cleaning staff and valets were also helpful and obliging. Great service, great location - within walking distance of most Seattle tourist destinations. Lisez la suite

Beyond the call of duty service. Very clean and comfortable rooms. We were right off the elevator and there wasnt a peep all night! Free room upgrade upon arrival. maintenance came immediately to show us how to use the heat. Only issue I had was learning to use the shower fixture! Great place, Good price.

Very nice rooms with a view of Mt Ranier. Expected microwave and fridge but had none. Everyone in Seattle drinks coffee except this reviewer - no hot chocolate in the rooms. We had two rooms and were accommodated with adjoining rooms - very convenient. Valet service is expensive - almost $100 for two cars - ouch! All-in-all, a much nicer hotel than […] most. Staff very helpful. Good pastry and cider in the lobby. Would visit again (but will bring my own cocoa). Lisez la suite

The location is fantastic and the staff are terrific. Everything about this hotel is of the highest quality. The staff recommendations as far as restaurants and bars were superb. Loved the car service that was provided free of charge and the Bliss products are fantastic! Will be back.

A note should be posted that the bar and dining facilities are under construction. The temporary arrangement is not in keeping with a W Hotel.

Great hotel for a night or 2 away. Very friendly staff all along the way. Great beds - feather tops and pillows were comfy. They were renovating the hotel so there is not much of a bar or dining area, but there are plenty of other places around if you need to eat. Walking distance to all of downtown Seattle, and the Hotels guest shuttle service is […] another great benefit! Lisez la suite

For the money I expected more than single ply toilet paper and lack of coffee in the room. The tub/shower was tiny. The only good thing about the stay was the location.

It's hard to rate EVERYTHING about this hotel when you only stay one night but what I can say is I'm sure the other amenities are awesome. Albeit our room huge (ninth floor NE corner), the "coolness" (room ordered was "cool king corner" was lost when all the windows on one wall faced the parking garage *sigh* and the other window peered into the pool […] of the nearby Four Seasons. Again, it's hard to rate the hotel for a one night stay but the staff was always very friendly and helpful. The room had top notch finishes, towels were soft and the bed was very comfy. The W is definitely spendy, so if you are on a budget, forget it, this place is all about luxury! Lisez la suite

I must start off by saying, I wasn't overly familiar with the W hotel chain. Being a Canadian, I had only seen and not sure if I had ever seen a W hotel in person. Last month my wife and I stayed at the Edison Hotel in Times Square - the W hotel is between the Edison and 47th and Broadway (the top corner of Times Square). I popped my head in the lobby […] and was quite impressed. As I was planning a trip to Seattle for a football game, my wife went to www.hotels.com looking for a good deal (we were staying 2 nights). When she saw the W come up on the list, it wasn't even a question as for the price we got, we couldn't believe how good of a deal it was! The experience was awesome. Such a cool hotel, very nice, very clean. All of the staff were extreemly helpful, professional, and friendly - cant say any more. The little touches you don't get at other places really stood out such as the drinks in the lobby and the Acura MDX service (we used it twice) was a wonderful suprise. Even something as small as the "Good morning, afternoon, evening" mats in the elevators (which were fast and very nice) were great. I do have to say, I think the "what's your wish" thing is a little hokey. I'm a professional 30 something person (thinking that's likely your target market) and I even think it's a little strange. It does stand out as different though if that's the goal. All in all, I really really enjoyed my stay. I stayed with a friend that has season tickets to the Seahawks, so I think you have another new client for life! Thank you, Lisez la suite

Parking fee sucked. Paid close to $200 for room, then 40 plus for valet, sucked.

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We had an amazing time at the W! The service was exceptional in just about every way and the room and lounge were beautiful. Friend of ours that came to visit who were staying at supposidly comparable hotels found ours quite superior. Loved the Vibe and decore great music and drinks in the lobby. One of the highlights was to free car service, It was […] pretty nice to be able to take the luxury suv instead of a cab to just about everywere we wanted to go. The hosts at the front desk were excellent and really went the extra mile to do extensive reaseach in giving us a varity of dining recreational and transportation options for our weekend. We will be back! Lisez la suite

We've given them all week to respond to the incident, but they are not returning our calls. The room was missing the do not disturb card, which was at first a minor issue, we used the interior locks. In the morning, I went to the lobby for coffee, shutting the door behind me, unable to use the interior locks from the outside, while my wife was preparing […] for a shower. In the time it took me to board the elevator, a man walked into my room using a keycard, shocked my wife, and immediately left without explanation or ever announcing entry or knocking. At first i thought maybe it was an honest mistake, but I don't believe it was. The security department took a statement and still had no idea who entered our room. He promised us that the head of security would be contacting us within days, which they haven't. This sounds to me now like a theft attempt using someone inside the hotel to gain access, the man did not have any "W" badge or ID. I believe he may have intended to quickly check the room and steal what he could steal, and so far i have not been given any explanation that would refute this. The W is a nice chain, the hotel is nice, but this event and the lack of followup is inexcusable. Lisez la suite

What can I say. I have stayed at various W Hotels on many occassions and have never been disappointed. It's clean, the staff is amazing and always helpful and it's always located in the best areas, with easy access to wherever you want to go. There really is not need stay anywhere else, as It's simply the best!

Be aware: Overnight parking for guests is $37/night + tax = $45/night. When comparison shopping for a hotel room, this little fact quickly prices the W into a higher category. I guess I should have checked beforehand, but I never thought the parking price would be so outrageous. Additionally, the W nickels and dimes you for internet. $15/day or $50 […] for three days. When are hotels going to realize that free internet attracts guests and ridiculous fees frustrate them and turn them away? The climate control in the room was finicky. We had to set it to 65 to make it pleasant even though it was in the 40s outside (and my fiancee is generally always cold!). Also the slightly noisy fan did not have an AUTO setting; it's either on or off. The guests in the adjacent suite were loud late at night and we could easily hear them laughing and talking while we were trying to sleep. They eventually settled down, but some better sound insulation would have eliminated the issue. The service, cleanliness, ambiance, location, etc. were all good or better. Overall, our experience was good despite a couple hiccups, but a very poor value. Lisez la suite

Great hotel and location. Only dissapointment was the parking charge, I believe the online information from Hotels.com noted free parking.

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This my first trip Seattle & my first W hotel. I loved both--the W had a calm, cool vibe. The room was beautiful and the lobby W fireplace was a beautiful place to read in the early mornings. The location was a few blocks from hubbub Of First Street, but close enough to walk to there and market In less than 10 minutes. I am a new fan of the W's based […] upon my stay at Seattle's. Lisez la suite

I was very disappointed in the W Seattle - I paid for an upgraded room and got a view of the parking garage! I had to request soap and shampoo since room service refresh after a few days. I will stay at the Hilton or Crown Plaza which are far better than this hotel -

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Everbody was nice. Hotel was clean and very pretty. Location was a perfect. Everything was at a walking distance. Very happy with my stay at the W Seattle

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Our stay at the W in Seattle was wonderful. My wife had stayed here before, yet it was my first time. She loved, loved the bath products and the very soft robes. I'd recommend asking for a higher floor room - we were on the 16th floor and 'almost' had an unbelievable view of the Sound and the Olympic Mtns to the west. Having lived in Seattle we know […] what those looked like and were excited when the desk told us we were facing west. Alas, that was the only negative and could have easiliy been rectified if we'd asked - but we weren't there to spend our weekend in the hotel. :-) The loction in downtown makes it a nice easy stroll to the Pike St. Market, Pacific Place Mall, Pioneer Square and the Stadiums. And - it's a very affordable cab ride to the great restaurants and coffee shops on Queen Anne Hill or in Capital Hill. We will definitely be back to the W on our next trip to the Emerald City. Lisez la suite

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No better place to stay in Seattle.