Guesthouse Hotel Norwalk - Norwalk

Ce client n'a pas laissé de commentaire.

pro: room is clean, check in/out is smooth. con: toilet leak a bit(water flow constantly) no ice from ice maker

I think this Hotel is great for its price! The breakfasts get boring after 2 mornings of it and the location isnt the greatest if your wanting to go 2 LA and hollywood etc. Traffic can be amazingly frustrating and using taxis can end up being very pricey and cause alot of grief. The staff are aweome! Very helpfull and kind. The air conditioning is very loud though if your a light sleeper :)

Ce client n'a pas laissé de commentaire.

The lobby was really nice, so I was hopeful...but the bathroom was yucky...moldy edges. In the AM there was a large cockroach in the bathroom. Also, I picked it from a list of hotels "near LAX" but it was about a 30 minute drive (with NO traffic - would have been at least an hour if we had any traffic). But, it was cheap...so I guess I got what I paid for. The staff were really nice also.

nice location with a night club walking distance.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

I live with others at the time and I use this hotel to get away from them. Wether it be for one night or the weekend. I wouldn't want to go anywhere else. I take my laptop, fill up the fridge and just relax.

they are remodeling and there is material everywhere and I could not access the internet

Ce client n'a pas laissé de commentaire.

I had previously read some of the reviews after I had made my reservation and was not impressed with what I had read, so the day before, I went to the hotel and asked if I could be shown a room. I explained to them, about reading the negative reviews. They obliged me and gave me the key to a room and it was a very nice room. When I arrived the next day, the clerk was very nice and once I entered the room, was pleasantly surprised at the upgrade. I did call down for some extra towels and those were immediately brought to my room. If I were to complain about anything is that there was a guest at the pool that had loud music on. The music being loud is not the issue, it was the type of music that had plenty of curse words, which young children should not be subject to. It took a few hours for anyone to do anything about that. Aside from that, there are not a lot of sit down restaurants in the area that I or the desk knew about, so that was a slight disappointment. But, overall, as a getaway for the night/weekend, this place was very very nice.

I chose the the Guesthouse Hotel in Norwalk, CA. as it is less than 5 miles from where I live, that and a great price on Hotels.com made it an ideal getaway for my boyfriend and I. The room with 1 King bed was spacious and comfortable. Despite the hotels close proximity to the freeway , train tracks and the many tour buses bringing large groups tourists who were unable to return to their country due to recent volcanic eruption, our room was very quiet and we were both able to get a good nights sleep. We both enjoyed the jacuzzi as it was very relaxing and the perfect temperature. Overall we had a great stay and look forward to our next stay at the Guesthouse Hotel.

Ce client n'a pas laissé de commentaire.

We have stayed at this Guesthouse Hotel several times over the past two years with very positive experiences. However, in the past Three times the front desk manager, Marilu has been very rude and less than accomodating to us. Just today we checked in and we asked if our room had a fridge because NOT all the rooms have them and her answer was: "If you are asking for anything extra it will be $10 more per night" with a blunt look and unfriendly look on her face. And knowing this hotel well I know that is not true. Like I said this is the third rude encounter with this same woman who has NO Customer Service skills. I tried complaining to the hotel general manager directly and no one could tell me a name so I am writing on the "Public Page" and see if I get any response. I hope I get a resolution to this unecessary on-going problem. Some nights were a bit noisy due to inconsiderate neighbors. But overall I like this hotel a lot.

Ce client n'a pas laissé de commentaire.

Needed a weekend getaway and this was the place. It was comfortable and clean. Besides the second pool being out of order everything was great. Will absolutely stay again.

I'm not sure how this got a 3 star rating as it was one of the worst places we stayed. Not only was the room moldy/musty smelling but I did not feel very safe.

overall hotel is good but the location and instay fellows were alarming...

Ce client n'a pas laissé de commentaire.

Ce client n'a pas laissé de commentaire.

clean room. good internet connection. good restaurant.

I don't know how this property got 3 stars -- by far the worst room this trip. We were only in the first room for approx 15 minutes and then had to be moved as the mold/mildew smell was so strong. The WIFI internet although free was of poor quality. The staff were nice and the breakfast was okay. We will not be back nor recommend this property.

Nice hotel with 2 pools and jacuzzi. We stayed 4th of July weekend. We lit fireworks in the parking lot, it was a lot of fun. Good value. But I am also not very picky. Oh, and the free breakfast is not included if you book on hotels.com. Found that out the morning of, so it was kind of irritating. Had to pay $7 each. Not worth it to pay. But it was cool to roll out of bed, walk over to the restaurant, eat, and roll right back into bed. lol

I should of known better, I got what I paid for. The room was clean but it's definitely not a 3 star hotel room. It's an old hotel with some work done. If you're looking for cheap, it's fine. But if you're picky, just pay a little more somewhere else.

Very down to basics. did not feel confortable.

Ce client n'a pas laissé de commentaire.

we got what we paid for ,beds were really hard,ice machine not woeking near room,and no fridge or microwave room had enough room for couch but non in room .

I really missed appliances in the room, there was no microwave oven and refrigerator. Otherwise the room was clean and the good thing was air-conditioning worked well.

I thought this is a three star hotel, yet the service and everything is not even close to three star hotel. There is no breakfast included with the hotel and customer service is not that great... I won't recommend this hotel to any of my friends...

1. Ants in the restroom and on the bed. 2. Little black bugs flying around (in the 2nd rm they put us in, because the first one had ants). 3. Woken up by chainsaws and landscapers at 7am. (palm trees being cut back and groundskeeping). Called front desk, they stated that the landscaping is done on Friday's and Monday's. Ok, I understand, but atleast warn the guests, I would not have scheduled that long of a stay and avoided the landscapers. 4. Landscaper standing out in front of room running the blower, but he was not cleaning anything. He was stopped in front of our room, staring at the females that were enjoying the pool. He did not move from in front of our window, until I made myself noticeable in the window. 5. Called to speak to Manager, big mistake. Manager proceeded tp recite California State Law to us regarding hours of landscaping??? Then, proceeded to tell us that he cannot please everyone. At which point, we asked for someone above him, which he stated, "I don't answer to no one." I don't work for no one, I'm the boss." 6. Later called front desk in hopes to talk to someone new, female at front desk listened to our concerns and stated that she would get back to us. No one got back to us. 7. Tried to order from the restaurant, did not have the first meal I ordered (salmon), neither the next (steak) nor the next (appetizer). Gave up after that. Atleast the guy had customer service skills. Consideration was all it took to resolve this matter, we were not asking for a discount, anything for free, etc. Would not recommend this place to anyone.

Only problem we encountered was that we had no phone (not working) and smoke alarm not working (in case of emergency). Front desk contacted, told it would be corrected, but not during our 4day stay. Very clean room and employees very nice.

Ce client n'a pas laissé de commentaire.

The shower stall in our bathroom was designed for people who are under five feet tall. I'm only 5'5" and had a problem taking a shower. Had to sit down in the stall to rinse my hair. We had an unexpected one day delay in arrival date. Our room was pre-booked and paid for in advance. We phoned the hotel and let them know. We asked that the reservation be held for one day and were told it wasn't a problem. When we arrived our reservation had been cancelled. Only when I demanded a refund did they "find" a room.

Ce client n'a pas laissé de commentaire.

The accommodations were fine and the value for the price we paid were OK. However, there were ants crawling with us in bed in the first room. We were changed immediately and without hesitation to another room. In the other room, we had to take a shower in 4" of water as the tub would drain extremely slow. The second day we stayed, the landscapers were working in the courtyard early in the morning. When we called the manager, he indicated that, "California law stipulates that we can make noise from ...." I explained to him that I didn't care about the law and was actually looking for a quite place where we could rest since we were on business and working into the early morning hours. He then indicated to me, "We cannot satisfy every customer". I asked for the telephone number of his boss and he indicated, "I don't have a boss. People work for me. I work for myself". In finding out, he did not own the building or the company. My wife comes out of the room after the incident, and one of the landscapers is starring toward the pool at a lady in bikini... To say the least, customer service was well below standard. I will definately not recommend this hotel to anyone.

This was my second stay at Guesthouse Norwalk- it's very close to friends that I visit, and also centrally located in L.A. The hotel seems to have been re-modeling/updating and is coming along nicely. It's a great value- located in a blue collar part of L.A., so best probably if you're planning to be out and about, although it has a nice pool area for families. The staff is very nice and forthcoming.

It was pretty hot when i was there, and the A/C didn't work it would only blow air...

There was a very attractive blonde kmai front desky lady. :)

It was a very clean hotel and is close to other locations(gas, restaurants, etc...).

We weren't sure how good the motel was going to be, seeing as for most nicer hotels you want to stay at a hotel for the extra security in LA. But the neighborhood was great. The hotel had been fully renovated with only one main monitored entrance and was fully staffed with security patrolling. The rooms themselves were very spacious and were in great condition. We had a problem with being given two beds instead of the one, but they promptly changed it. Enjoyed this place!

I WAS A LITTLE SCARED OF STAYING THERE SINCE I HEARD THE HOTEL HAD BEEN ABANDONED FOR A WHILE. BUT I WAS SURPRISED TO SEE HOW NICE IT WAS WHEN I GOT THERE. IT WAS GOOD, DIDN'T HAVE ANY COMPLAINS. NOT THE MOST COMFY BEDS BUT MY FAMILY SLEPT JUST FINE!

The price made this hotel my choice and i was pleasantly suprised. Very clean...Housekeeping wouldnt leave me alone when i said i didnt need service until i accepted new towels from them. Pool's nice with a spa. It's very quiet on the property and just down the street from the 605. Will be back. Oh and the 24 hr Jack in the box down past the freeway was a perfect pit stop on the way back from l.a. nightlife.

I like the stay

Ce client n'a pas laissé de commentaire.

It's a good hotel for the price if you don't go expecting to get what is shown on the "more photos" on hotel.com. The lobby and pool is the only thing that really matches as far as newnest.

Great facilities in lower price. Staff is friendly . Rooms were cleaen.

The motel is located near several office parks. The motel is made up of 6 different buildings 3 stories tall, with ample parking near your room. There are 2 pools on the premises. The room was spacious. 1 King bed, desk, 2 night stands, 3 lamps, television, 3 drawer dresser, iron, ironing board, no fridge or microwave in the room. Only a shower stall no bathtub. Free wireless internet access, ask the front desk about it. The room I was in (room 4105) hadn't been renovated in years and was showing its age. The cold water faucet was loose and leaky. The baseboards were falling off and there was chipping paint. The walls do not have adequate sound insulation. I could quite clearly hear neighbors moving around in their room, and any time someone walked by the room I could hear them. The staff was friendly enough although didn't ask too much from them. The bar / restaurant is a little unusual. It has a very limited menu and service was through the bartender. I didn't eat there because of the limited nature of the menu.