Eurostars Hacienda Vista Real Hotel - Playa del Carmen

Nous avons passé une semaine dans cet hôtel qui nous a servi de base pour visiter les lieux touristiques du Yucatan et du Quintana Roo en voiture. L'hôtel est au calme, au milieu d'un golf. Seul défaut, la mer est à 500 m à vol d'oiseau mais inaccessible car séparée de l'hotel par des propriétés privées qui entourent le golf. Il faut donc une voiture […] ou prendre le taxi pour aller à la plage car à pied, on mettrait probablement 45 min. Personnel sympathique, service impeccable, chambres superbes, lits confortables. Un séjour très agréable. Lisez la suite

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Très bien loin du bruit de playa ..très appréciable..très calme...revoir sur votre site tout de même le prêt des vélos...enfin de compte c est 10 dollars par jour ,,nous avions vu sur le site de l hôtel cette commodité que nous n avons pas profite...

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Hôtel bien situé 15 min à pieds du centre de playa del Carmen dans une très jolie zone hôtelière . Très coquet , chaleureux , romantique , intime et surtout très calme . Service d'accueil excellent , réponse rapide à nos demandes et même en français ! Buffet du petit déjeuner copieux , varié , servi au bord de la piscine avec un panorama très agréable […] donnant sur le lac et le golf. Chambre petite mais très bien décorée , manque un peu de lumière , grande salle de bain avec grande douche . Très appréciable le wifi partout dans l'hôtel . Nous avons adoré et y retournerons pour un prochain séjour au Mexique . Parfait pour un couple . Lisez la suite

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Nous y avons passé 4 j (après 4 àCancun) c'était magnifique! L'hotel est situé dans une résidence privée, à coté d'un golf .Entre celui ci et l'hotel il n'existe une réelle séparation: tout en étant sur sa chaise longue entrain de bronzer à coté de la piscine, on apperçoit, au delas de l'étang ( appartenant au golf) des biches lièvres et d'autres espèces […] sauvages que je ne saurais nommer.. L'hotel est bien situé, il est à 15-20 minutes à pied de la plage et la rue la plus annimée de Playa del Carmen. Lisez la suite

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Bonjour, nous revennons d'un sejours de 10 nuits dans cet hotel, nous avons ete tres satisfait de cet hotel, le personnel est tres aimable, et discret, hotel tres calme a l'interieur d'un parc où il y a un golf, les tortues venaient le matin nous réclamer leur petit déjeuner. le seul petit désagrement ce serait l'etat de propreté de la salle de bain. […] je recommenderais cet hotel sans ésitation. sans doute que je mis rendrais encore une autre fois. Lisez la suite

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Excellent rapport qualité prix hors saison

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I enabled myself to take a Deluxe studio, since there was an offer on hotels.com. Wouah! Really big room, huge and very comfortable bed and the must... a bubble bath! Really nice and calm area even though you'll need to walk about 20 min to reach Playa del Carmen. The breakfast was great (compared to other places I've been in the surroundings). Highly […] recommendable from my experience... Lisez la suite

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L'Hacienda Vista Real est un oasis de paix, car il est situé loin de la ville et du bruit, et de sécurité car il se trouve à Playacar qui se soucie de la sécurité de ses résidents, ayant des agents de sécurité à chaque entrée du site. L'Hacienda, de style colonial, est un hôtel tranquille et propre offrant un délicieux petit déjeuner complet (style […] buffet). Le personnel est gentil, serviable et prêt à vous aider et répondre à toutes vos questions. Pour les amateurs de golf et de spa, c'est l'endroit idéal. On peut marcher jusqu'à Playa del Carmen à 20-30 minutes de marche ou prendre le taxi, ou l'autobus pour aller à plusieurs endroits. Mais il est recommandé de louer une voiture pour tout déplacement car, de cette façon, on peut vraiment découvrir cette magnifique région du Mexique. Je vous suggère Alamo, ils sont super gentils. Nous avons beaucoup aimé cet hôtel et espérons y retourner souvent. Lisez la suite

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The people who work there provide the best service possible. Also, the food that they offer is amazing. Plus, the outside view is wonderful. I highly recommend people to stay at Eurostars Hacienda Vista Real Hotel.

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This was the second time we stayed at this hotel. Great value for our money. The room was impecable, the staff was very friendly and helpful. The breakfast buffet they include had a lot of variety and enjoyable by the lagoon. The hotel is a little hard to find, but it is definitely a good deal. I would recommend it to my friends.

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Loved the buffet breakfast: excellent food, nice outdoor ambiance and beautiful views. The room service was was great as well as the rest of the staff: very friendly and accomodating. An opportunity for improvement would be to have the pool side bar open daily in the evenings.

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We loved our stay at this beautiful and open air hotel. Their hospitality was wonderful. Beautiful and well maintained gardens with beautiful walkways to the rooms and to the patio area with the swimming pool. Breakfast buffet was enjoyable and delicious.

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If your goal on vacation is to hang out at the resort and relax, this is probably not the spot for you. But if you are the type who likes to spend your days exploring and come home to a comfortable, cozy, well appointed room, this is definitely the hotel for you! Great value, great location, nice staff, we had a huge room with full kitchen, dining room, […] living room, two huge bedrooms, spiral staircase and our own private deck, very close to playa del Carmen, free beach club access, great breakfast, etc... So what's not to like? Tiny pool with 4-5 public loungers to be shared by all guests. And that's about The only negative. We have 2 kids 13 and 14 that wanted more of a social scene not available at the hotel. Amazing for the price . Lisez la suite

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My kids and I stayed here for four nights. I felt safe and comfortable. Lovely staff, and nice clientele. Breakfast buffet at tables by the poolside saved us time and money each day. We booked a basic suite, which felt like a small house, due to the full dining room, living room and kitchen (fridge, stove and microwave). I think all the suites have […] patios or big balconies. The bathroom was more artistic than functional, and the marble tiled floor could get slippery. Firm beds and plenty of complimentary bottled water. It cost 70 pesos for a cab ride to town/beach/ADO station. 155 pesos cab ride to Xcaret. There is a convenience store just a short walk down the road, which was particularly handy when my son got travelers stomach . I was able to walk to the shop, buy pepto bismol tablets, yogurt, jello, etc and be back again in 15 minutes. I definitely recommend staying here. Lisez la suite

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We loved our stay at the Hacienda Vista Real. The staff was very friendly and very helpful. The location was great, so pretty along the golf course and quiet in the Playacar. The breakfast buffet was nice. We had a great suite with a kitchen and the only reason I'm not giving a 5 was the kitchen was not very clean and there were no towels (not even […] paper towels) to clean it with. The dishes weren't clean and the oven didn't work. Otherwise our stay at this Hotel was perfect. Lisez la suite

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Our room was very dated, and the bathroom is like a dark cave. But I have seen other rooms are very nice. I only stay for 3 nights, and it was my 2nd night I found other room are nicer, so I didn't bother to change the room. Staff are friendly. Nice location if you enjoy walking.

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It was difficult to find. It is in a beautiful area of PLAYACAR, a gated community. The local taxi drivers refer to it as "Vista Real".... If you are looking for extreme quiet, and no interaction with people, this is your place. The staff was nice and spoke decent English. The breakfast buffet was the exact same every day with the exception of the meat […] offered. We were unaware the hotel has an arrangement with the a Beach Club in Playa Del Carmen. They really try to leave you alone, and I don't know if it is out of respect or just that they were sort of understaffed. The grounds are beautiful, well-kept. The pool area is very small and VERY quiet. No music, nobody hanging out in the bar area. Not a lively atmosphere at all. The walk to Playa Del Carmen is 15-20 minutes away. Taxi service is quick, approx $5-8 . We enjoyed it for the most part but will not return. We would prefer to be closer to the beach now that we know what amenities this hotel offers. The room service is actually a take out menu from restaurants in town. If you don't have anything for dinner your choices are very limited. Our biggest complaint was the beds in our suite were extremely hard. I slept on the couch for half of our stay. Lisez la suite

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Perfect with one exception.... climate control.... Either to hot or to cold... The free breakfast was extroadinary

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We had a wonderful trip to vista real!! The staff were very friendly and helpful. The hotel rooms were beautiful and clean.

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Beautiful surroundings ,the pool area with a view of the golf course Very attentive and friendly staff. Great buffet breakfast with a lot of variety. We had a beautiful suite and although we did not use the kitchen (fridge only) or the spacious living room and dining room, it was nice to see it coming back each day. The only negative is the far walk […] to town and the beach and only 3 restaurants 5-10 min. Walk and soso food. We liked the walk but it was quite warm and sticky and after a day on the beach and walk back we did not feel like a long walk again to go for dinner and the hotel only offered lunch till about 3.00-4.00 pm. Lisez la suite

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will return

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we had a wonderful time at the Hacienta Vista Real in Playa del Carmen. The staff was extremely nice and friendly and provided excellent customer Service. We were treated like Royalty. The building is unique in its architecture and it feels very solid. The Ambassador Suites are extremely roomy, full of light with a very stylish interior design which […] gave us the feeling of living in a mansion. We truly enjoyed our stay, and we are planning to go back soon. Lisez la suite

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1. THE BEST PLACE TO RELAX. 2. NEAR A GOLF COURSE,IF YOU LIKE GOLFING. 3. VERY ECOLOGICAL.NICE POOL 4. BREAKFAST WAS GOOD,AND PLENTY OF CHOICE 5. ONLY 1 MILE AWAY FROM DOWN TOWN,AND THE BEACH.

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Our suite was superb -- 5 balconies, huge space, excellent value -- extraordinarily good value! Beautiful decor and architecture, delicious, varied breakfasts. But: impossible to locate! We drove around and around -- street signs had arrows, but there was NO SIGN indicating the entrance! The spa a lovely, but minimally functional: no hot tubs, sauna […] or steam...the spa needs to be brought to full function. Finally, the bathtub is quite deep; grab bars need to be placed beside the tub for safety. Lisez la suite

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Great location, great staff, excellent breakfast. Everything you need for a reasonable price.

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Our group of four travelers stayed five nights en route from Belize. Three of us shared a grande suite, which was very large, with three large balconies, a full kitchen, indoor and outdoor dining areas, two large bedrooms with ensuites, and a large living room. The hotel is really very beautiful. The grounds are lush and very well maintained. The pool […] is clean and a delicious breakfast is served outdoors overlooking the golf course and pool area. The hotel staff are warm and welcoming. For the price we paid, it was a great bargain. Situated in PlayCar, the hotel is a 20 minute walk to the ferry terminal to Cozumel on Fifth Avenue, which was fine for us, but probably not for everyone. A taxi to downtown is very reasonable. Overall, we arrived very weary from our travels and left refreshed and relaxed, with very positive memories of our stay. I would stay here again and will recommend it to others. Lisez la suite

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Great

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The hotel looked nice, the breakfast was ok. The staff was nice but they seriously misadvertised on hotels.com what you would get. We pre-paid for a pillow-top king bed. So we get there and the mattress is a king but its sitting on a full size box, we slid off the sides, not pillow top either. We got switched to a new room two nights later finally, […] and the bed was king but again was not pillow top, even harder than before, and this time we had no mini bar. We went to to the front desk and they said they could nothing that night, and they didnt do anything for the rest of our stay. Other things were that the hotel was very noisy starting at 6 am, you could hear people talking as if they were in our room. Lisez la suite

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Nice Gardens, I have two complaints: a)No place where to eat Jan 1st. The front desk didn't even have a pizza delivery number to call. b) They wanted us out on the dot at 12:00 noon, no buts.

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Perfect for relaxing. Rooms are clean and in good shape.

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This hotel was disappointing. The location was ok - right in Playacar and very quiet and you have to cab it almost everywhere. The views on to the golf course are awesome. The hotel itself is beautifully built but is in dire need of updating. THe bathrooms are dark and dingy and poorly lit. We had a 2 bedroom which was very large and had a big patio […] - big plus. It's worth paying the few extra dollars to get the breakfast buffet included. The pool was very cold - big disappointment. We didn't travel all that way to swim in a cold pool. Housekeeping was mediocre. If you like quiet surroundings and aren't picky about the quality of the hotel then this place is for you! Lisez la suite

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The rooms are huge. Breakfast is very good. Pool offers plenty of shade. Very safe. Must pass through two guarded gates in order to reach the hotel. No restaurant or bar after 3:00 pm. About a 20 minute walk to downtown Playa. About a 1/2 hour walk to the beach.

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Great Hotel if you dont want to be just in Playa del Carmen (the beach is about 30 minute walk). Has enough parking lots, nice and quiet neighbourhood, great breakfast buffet; deffinetely ask for a room on first floor with balcony as we did.....much better than on ground floor. It might be difficult to find this hotel if you are not aware about the […] location. It is situated in Playacar so you have to pass 2 ramps to get there. (check on internet first) Lisez la suite

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A hidden gem. This hotel seems to draw primarily business folks. It is a bit off the beaten path, which makes it wonderful. Peaceful, quiet and in a beautiful setting. Your clients need to know that less than 1/4 mile away is a small shopping area with three restaurants, a laundry, and a convenience store (24/7). Surely no one needs to pay US$6+ to […] travel that distance. The beach is about one mile away, easily accessible on foot in about 1/2 hour's walk. It's beautiful, but there are no services right there. We will definately try to stay there again, the next time we are in Playa. Lisez la suite

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I had visited Vista Real many years ago when it was still part of the vacation ownership (timeshares) and it was a beautiful place. About three years ago it was sold. The greatest spa I had ever seen is now closed. The hotel itself is kept very clean, but I am starting to see a few things (maintenance issues) being overlooked. Included is free internet […] (with a computer in the main entrance). Fast and great. The staff is very friendly and when our TV didn't work, the maintenance man came immediately! The breakfast, included with stay, is amazing. It is an entire small but varied buffet, with different native Mexican foods daily, cheeses, cold meats, coffee, cereals, etc. The only negative I really have about the hotel is the distance from town. If you have a car, it is an idealic and calming setting in the middle of the golf course in Playacar. Walking is another thing. It was hot, but... Lisez la suite

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Quiet, comfortable, worth the money spent. A very nice sabbatical from the usual hotel stay.

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it was nice, only that the food at breakfast was very cold everyday.. but the employers are very nice and polite, I will go back..

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Hotel had a grand presence. Beautiful architectural details. Peaceful, quite setting but yet within walking distance to Playa De Carmen. Great breakfast included!

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I felt like a queen in our room. Very helpful staff and a quit atmosphere. I didn't realize we were next to a golf course, which was fun, but also allowed us to see a lot of unusual animals we would not have seen in town!

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The Vista Real in Playa del Carmen was a delightful peace of old Mexico with modern conveniences. Way more than you would expect for the price. The staff was pleasant and accommodating. The complimentary breakfast was ecellent. The hotel is located on a beautiful golf couse and is in easy walking distance of 5th Ave.

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the room wasn't clean, the breakfast bufett was really bad, and we couldnt get hot water until the next morning

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Very nice and quite. Huge outdoordownfall covered lobby andis good sizedu rooms. Very quitegood and peacful. Pool was very nice, great all you can eat breakfast by the pool. 15 minute walk to the shops and beach, also to the ferry over to cozumel. The staff was great and nice.

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Very nice. Good value for the price. Breakfast is really good, and the bed was very comfortable. Staff was helpful, they let us do a let check-out for free which was really convenient. Great hotel!

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I was very surprise with this hotel ,very huge with a living roon and kitchen and a valcony

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Stay was great. Beautiful setting, beautiful rooms, and friendly staff. Breakfast buffet was tops. Only downsides, did not get the room I resesrved and not on or near the beaches, but the taxi are readily and cheap...

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Lives up to expectations.

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