Quality Inn & Suites Bandera Pointe - San Antonio

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I travel several times a year to San Antonio for about a week at a time and this time, I decided to try a new hotel based on a Hotels.com special deal. I have never stayed at a Quality Inn before, but was very pleased with this hotel. It has very easy access to the highway (Loop 1604) which makes traveling to most parts of the city very quick. Attractions […] such as Seaworld and Fiesta Texas are a quick 15 minute drive. Since I travel a lot on business, I tend to focus on cleanliness and customer service and this hotel excels at both. My housekeeper maintained a spotless room while the front desk staff truly provided great service. If you are looking for Westin, Hilton or JW Marriott quality...stay at one of those; this Quality Inn is a clean, comfortable room without a lot of frills but certainly worth considering. The pool was immaculate and a nice way to end the day. There is plenty of restaurants and shopping within a 5 minute drive or a long walk, but the hotel is located in a commercial area so do not expect resort-like surroundings. It is very quiet at night despite proximity to the highway. For families with little ones there us a good size playground and BBQs you can use. This is my new hotel of choice when visiting family in San Antonio! Lisez la suite

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Whole place smells really bad, specially the hallways and unfortunately our room too. The carpets and chairs were full of brownish redish stains, so disgusting! And of course the lifesaver displaying "we want to make it right so please let us know if for any reason you are unsatisfied" you HAD to make it right from the beginning, I did not know where […] to start! Lots of trucks parking right next to the hotel, we did not feel safe, please go somewhere else, do not even try, we did and here is our review so beware! Lisez la suite

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Will stay again

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This was our family's first stay at QI Bandera Point, and all agreed that the friendliness of the staff at this location is indeed one of their greatest assets. During our travels we have stayed at lodging facilities on occasion (and never returned) where the staff often treat their customers poorly and sometimes with a curtness that borders on rudeness, […] However, from check-in to checkout the entire staff gave immediate attention to our every concern with a level of professionalism and kindness to which others within their industry should hope to aspire. and endeavor to attain. We booked a 4 night stay through an online agency receiving a discounted rate, and coupled together with the wonderful service and more than adequate amenities, this facility provided for our family the most pleasant stay in SA that we have encountered in our 30+ years of visiting this area. Lisez la suite

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This is the hotel where my family and I prefer to stay when we visit Sea World. It's located on a very quiet street, just off the highway, in a nice and safe part of town. The rooms are clean and comfortable, and the free breakfast selection is excellent! There are restaurants, gas stations, and groceries right around the corner. Facilities and pool […] are well kept, and there is a fun little playground in front of the hotel with swings and a gazebo. If you have kids, you will love this hotel. Lisez la suite

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Good except ,my coffee pot had not been cleaned my second morning. Also the bathtub was not as clean as could have been.

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Safe location, nice lobby and breakfast area. I consider the hotel to be modern and up to date compared to many hotels. I enjoyed my stay and recommend this hotel.

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The staff were so pleasant and helpful. Breakfast was solid and eggs were better than expected. Bed and pillows were very comfortable. Appreciated the chair and footstool in the room. The bathroom showed some wear but we weren't at an expensive hotel. Overall pleased and would return.

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The nastiest room I have ever stayed in! There was snot on the shower handle. There were stains on the towels and sheets. Also mud or some sort of brown brown material caked on the floor. I would not recomend this hotel to anyone!!

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Look, I got this hotel room for $50 a night; and as 50 dollar rooms go this one was great. The staff was courteous and helpful, the room was clean, plenty of pillows, decent bathroom size, and it's in a good area.

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You pay for what you get.

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I was having work done on my house. I needed someplace affordable and easy to get to and from in rush hour traffic. This location filled the bill perfectly. The breakfast buffet was better than expected.

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We had a good experience with your employees. They were very helpful and friendly. We are looking forward to staying there again. Thanks

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I thought the front desk staff were excellent, very knowledgeable and the complementary breakfast was great. I thought the room service could have been better, but was adequate. Overall my stay was great.

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The room cost with a hot breakfast was a GREAT bargain. The front desk staff was very friendly and helpful, especially Ida & John. Due to work being done on my house, I needed a temporary place to stay. This QI didn't disappoint. Ensure you try the texas-shaped waffles!

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I thought the rooms were slightly cramped. We also stepped out and when we returned later that evening the room still had not be tended to. Hotel was clean and overall it was decent for the cost.

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Our parties arrived on two separate days & stayed in a total of 3 rooms. NONE of the rooms were ever available at check in time. My microwave was filthy. The ironing board in another room was in pieces. I left an item when we checked out (yes, I know this was my fault), but I called numerous times, was always told someone would call me back & they never […] did. After the fourth or fifth phone call I was told they couldn't find it. Yes, it is less exspensive than area motels, but there's a reason it is!! Lisez la suite

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Nice, and clean hotel..Did not see any issues...

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My stay was for three nights. The location was fine where restaurants, shopping and entertainment was nearby and the room was generally clean...not super spot, eat off the floor, clean, but decent. The hot tub and pool are warmed but not kept up (clean) from what we could see when we tried getting in one evening. The maid staff did not change the sheets […] our entire stay, but did make the bed (the duvet cover anyway). Kind of made me wonder if they even cleaned the bathroom, but I did not want to ask. Lisez la suite

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Mr friend and I chose this hotel for its rating and price. It lived up to its great rating. Ida at the front desk was quick to help me with a double booking issue and Gloria, who took care of the breakfast made us smile. they were both very professional and took pride in their jobs. There was a cute, well maintained play area with a grill in the front […] of the property. The lobby was neat and updated. The breakfast was typical make your own waffle type fare, but it was fresh and well maintained. At first set, the beds seemed a little hard, but we both got good nights sleep and decided they were OK. It is in a pleasant, quiet location. The pillows are a bit odd, kinda small, but not enough to take away from a pleasant stay. The shower was great. If you are interested in this price point and a good, pleasant nights sleep - I would highly recommend this Inn. Lisez la suite

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The staff went above and beyond to help my family while desling eith a family emergency. Though the hotel was doing renovations / repairs, the staff was always willing to help. I will be going back to this hotel!

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The hotel was ok, but it was noisy. The room walls and the door seemed paper thin and you could hear people walking and talking in the hallway. You could also hear the person in the next room. The breakfast was good, the service was good, and the people working there were friendly. The price was also good.

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Outstanding looking to stay again very soon

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It was great except dog handlers were given rooms on the floor above us and they were jumping their dogs all night with continual thumping on our ceiling. We complained to the front desk about it multiple times, but it did not remedy the situation. They also came and went throughout the night...and slammed doors all the time.

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The staff was great. They made the stay very comfy. Hotel needs upgrades but is better than other i have stayed at. Thank you very much.

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The staff was great. Thank you guys very much.

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We only stayed 1 night yet the pool and park were perfect for a quick trip. Staff was really nice and I loved how there were ice cream machines--yet dippin dots machine was broken-- was bit of a bummer--otherwise great QUICK place to stay at!

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I really wanted to love this hotel! The location and price were great! The breakfast was good. The staff was very helpful, the playground was wonderful and my girls loved the heated pool! However, these were the hardest beds I have ever slept on! My body actually ached all night and the next day. The bathroom light switch was on the outside of the bathroom. […] This meant that at night, you had to turn the light on and then close the door which disturbed the others in your room. It had the loudest commode that I’ve ever heard, and the sink wasn’t in the bathroom, but in the bedroom, which again disturbed others at night. You could easily hear conversations from the hall and the rooms on both sides, and walking from the room above. The closet was small – not even as wide as my shoulders, and the pillows were these hard little squares. Again, I really wanted to love this hotel because of the location and price, but because of the beds and bathroom we won’t be staying here again. Lisez la suite

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noisy

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Just went for a weekend trip with my kids and for the most part, not a bad place to stay. I spend very little time in hotels when I travel because you should be out enjoying your trip, not hanging at the hotel. Location is great, lots of restaurants close by and not too far from Sea World. My biggest complaint was the bed. I can't give above 3 stars […] solely based on them. They were hard and the pillows were small, made for a long night of tossing and turning trying to get comfortable. Get some better mattresses Quality Inn. Probably wouldn't stay there again unless I brought something else to sleep on. I think a sleeping bag on the floor would be just as comfortable as the beds were. If you dont mind a nice firm mattress, you shouldn't have a problem though. Lisez la suite

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was exactly what I expected, and a good value

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Good value for the price. Convenient to highway, restaurants and shopping. Assigned a room that had not been cleaned, but was given another room right away by excellent front desk staff.

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Staff was courteous, professional and friendly. Very clean hotel and easily located from major areas of need. Had all the required amenities that was needed as well without having to request for it upon check in.

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The room was fine. Location is great as its close to Sea World. But I wouldn't stay there if I was going to spend any time in the hotel, except while asleep.

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The beds were great. The personnel was friendly and helpful. The only complaint I had was my room needed a good cleaning. The coffee pot was very dirty. They did have a fridge and microwave in the room which I did not expect but really appreciated because I was traveling with a 3 year old. Overall it was a good stay.

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The regular price for this hotel was 108/nt, so when we saw it on sale for $47 we thought it'd be a major steal! What a mistake! The hotel was way out of way and the room was very small and seemed dirty. Upon walking into the room, our a/c unit was detached from the wall and we could see outside, they fixed it immediately, so that was good! The walls […] and door to the room were dirty, not to mention the size of the bathroom and look of the tub! Plus guests actually had the windows to their rooms open ( I thought hotels rooms couldn't do this for safety purposes???) it felt like we stayed at a motel! Granted for the price we paid it was ok, but being that it was "on sale" and the reg price was over 108... It was a major disappointment! Will never stay at a quality inn again! Lisez la suite

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I had booked two rooms for three days and was happy with the one, but the one my parents had the cleaning staff had missed a bottle in the TV stand and some garbage that had been left in a corner under one of the chairs. After mentioning to the front desk staff it was still there the next day. The hotel is a little out of the way, but we felt that at […] the price that it was still a great value. Lisez la suite

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