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Situation
Harrahs New Orleans Casino & Hotel se trouve à La Nouvelle-Orléans (Centre-ville - Warehouse - Arts District), à proximité de Riverwalk Marketplace, Bourbon Street et Jackson Square. Mercedes-Benz Superdome et French Market se trouvent également à proximité.
Caractéristiques de l'établissement
Pour vous restaurer, cet hôtel propose 9 restaurants et un café. L'accès à Internet haut débit avec et sans fil est disponible dans les espaces communs (en supplément). De plus, cet hôtel 4 étoiles propose diverses prestations intéressantes, dont un centre d'affaires ouvert 24 heures sur 24 et un équipement audiovisuel. Le personnel de l'établissement offre un service d'assistance pour les visites touristiques ou l'achat de billets, un service d'organisation de mariages et un service de traiteur. L'établissement propose un casino, une discothèque et un centre de fitness. Le parking de l'hôtel est payant et sous réserve de disponibilité. Cet établissement possède des espaces réservés aux fumeurs.
Chambres
Les 450 chambres de l'établissement Harrahs New Orleans Casino & Hotel sont climatisées et comprennent une station d'accueil iPod et un lecteur de CD. Les lits sont dotés de matelas à plateau-coussin. L'accès à Internet haut débit avec ou sans fil est proposé (prestation en supplément). Les chambres sont équipées d'une télévision LCD avec des films payants. De plus, des journaux gratuits en semaine, un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un téléphone avec haut-parleur avec répondeur vocal sont disponibles dans toutes les chambres. Les salles de bain comptent une baignoire et une douche séparées, des peignoirs, un miroir de maquillage et un sèche-cheveux. De plus, un réfrigérateur et une cafetière ou une bouilloire à thé sont à votre disposition dans la chambre. Les chambres ont également un coffre-fort et un fer à repasser/planche à repasser. Un service de massage en chambre et un service de réveil par téléphone sont disponibles sur demande. Un service de ménage est proposé tous les jours.
"Disponibilité pour le "mardi gras""Avis d'un client Hotels.com envoyé le 23 févr. 2013
Les prestations de cet hôtel sont excellentes. Cela compense son éloignement du centre qui, toutefois n'est pas difficile à atteindre en suivant attentivement les plans. Quelques difficultés pour l'atteindre depuis l'autouroute en arrivant.
"très bon emplacement dans le quartier français à p"Avis d'un client Hotels.com envoyé le 4 févr. 2013
hotel typique, agréable, personnel charmant
"charmant et parfaitement situé"Avis d'un client Hotels.com envoyé le 1 févr. 2013
buffet de petit dejeuner decevant
""Avis d'un client Hotels.com envoyé le 24 janv. 2013
Hôtel propre, calme, avec toutes les commodités. Très bon rapport qualité/prix. À recommander.
"En face du centre de conventions"Avis d'un client Hotels.com envoyé le 21 janv. 2013
Hotel pratique, à 2 pas du centre de convention et 15 mn à pieds du quartier Français. La conception de l'hôtel engendre par contre beaucoup de bruit lorsque le petit déjeuner est servi. Réveil à 6h garanti!
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Ruths Chris - Ce grill sert le petit déjeuner, le déjeuner, le dîner et le brunch. Vous pouvez commander une boisson au bar et prendre votre repas en plein air (si le temps le permet). Réservation obligatoire. Certains repas ne sont pas servis tous les jours.
Besh Steak - Ce grill sert le dîner. Vous pouvez profiter d'un moment de détente en prenant un verre au bar. Réservation obligatoire.
Bambu - Ce restaurant propose des spécialités à base de sushi et sert le déjeuner et le dîner. Vous pouvez profiter d'un moment de détente en prenant un verre au bar.
Fuddruckers - Ce restaurant sert le déjeuner et le dîner.
The Buffet at Harrahs - Ce restaurant buffet sert le petit déjeuner, le déjeuner, le dîner et le brunch.
Un service en chambre 24 heures sur 24 est disponible.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Never Responded to My Issue - Terrible Service"
The hotel is nice on the inside. I had a large room that was very clean. This was a business trip for two nights. At no point during my trip did my shower produce hot, or even warm, water. It was ice cold the entire time. I made six attempts to have this fixed with no success. When it was clear that they were disregarding my request, I asked to switch […] rooms and was unable to due to overbooking on their end. After I left, I attempted to contact the hotel manger, and assistant managers, no less than 10 times with ZERO response. Completely inconsiderate. My worst hotel experience to date, and a place I will never consider staying again. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
excellenet stay overall.Avis véridique Hotels.com
Room was nice and very clean. Wireless internet did not work; spent 2+ hrs trying to get it to work - front desk advice was bad. Fine hotel if you don't need to connect to the internet.Avis véridique Hotels.com
"Excellent!"
This hotel was absolutely fabulous! Everyone was so friendly; the customer service was outstanding! The casino was also great! Even the dealers were courteous! Yolanda and Gerald were particularly awesome!Avis véridique Hotels.com
"very clean"
Employees not very helpful or friendly. Infacr check in person was very rude never ven made eye contact. There were four employees all chating together adout a club, had to wait for them to finish to check us in. Also charged a 30 early check in fee after telling us they would wave the charge. But the hotel itself was nice and great location. But dont […] exspect great service Lisez la suiteAvis véridique Hotels.com
"harrahs new orleans"
Amazing. parking is expensive. We parked for free at the casinos but we had to cross the streetAvis véridique Hotels.com
Did not like very much.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"One of the best."
Nothing bad to say. Had a wonderful time. 10 year anniversary celebration was a success. ;))). If you know what I mean. Ruth Chris downstairs was awesome.Avis véridique Hotels.com
First time stayed at the hotel ,nice n friendly staffs I would stay here again next time back to NOAvis véridique Hotels.com
"Great location"
Great location, within walking distance to French Quarter and local transportation. Casino and gaming in par with other Harrah's properties. Parking is not free for hotel guests.Avis véridique Expedia
telephone didn.t work in room. but other than that all was ok. have stayed here before and will again.Avis véridique Hotels.com
"Good hotel for by NOLA standards"
Good hotel by NOLA standards, but no Vegas! We came to gamble .. The casino is a little old, they only comp domestic beer and fountain Sri is. If you gamble for 30 mins they will comp your hotel parking as well($34/night)Avis véridique Expedia
"NOT CONNECTED TO CASINO"
Nice Hotel, great room service very friendly staff. one very important note. the hotel is not on the same side of the street. You can take a tunnel under the street escalators down and up again then walk out and cross to a side entrance. not a very far walk. its just you stay at other hotels which also surround the only game in town, something to keep […] in mind. it's about an 8 minute walk to convention center. 15 minute walk to Bourbon street. great location cigar bar about 4 minutes away. Lisez la suiteAvis véridique Expedia
"Just a great place to stay!"
Someone always there to take care of what you need.Avis véridique Hotels.com
"Awesome"
The staff was the best ever! Would highly recommend ! Friendliest bunch I've ever seen! Will go back soon! ExcellentAvis véridique Hotels.com
"A happy birthday"
Staff was very friendly on arrival. Felt a warm connection and at home. The rooms are very spacious and beautiful. My boyfriend and I were celebrating his birthday, I must say the hotel was definitely a plus for couples getting away!Avis véridique Expedia
"Expensive, the appearance of service w/o any"
The main impression is one of poor training and incompetence of the staff. One would go down to the lobby and 10 people would ask if they could help you, but none of them actually did help. 3 separate times I asked for Bell assistance and never received it. I got a smoking room instead of the requested non-smoking room. They said they could switch it, […] but in when I got to my room it smelled like a cigar bar. Had to wait a day to switch rooms. The Ruth's Chris Steak house in the hotel was also poorly run. Sometimes OK service, often a lot of staff milling around doing nothing. The two other associated restaurants "Grand Isle" and "Mannings" also had extremely poor service and were not focused on the customer. This may be that many of the customers are getting "free food" by using the casino, and so there is no motivation of the restaurant staff of management to provide good service. Overall I would not recommend this hotel. Lisez la suiteAvis véridique Hotels.com
"Great Location"
Staff extremely helpful and pleasent, particularly the Reception StaffAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"WONDERFUL STAY"
Very helpful and friendly staff Quick service ROOM WAS CLEANAvis véridique Expedia
"Good"
it was great, we spent our honeymoon there. The only issue was the beds were a little lumpy. But the room was nice, I plan on staying there again.Avis véridique Expedia
"Highly Recommend Harrah's Hotel"
We absolutely loved this hotel. From the attentive staff, to the beautiful contemporary rooms, multiple restaurants (with amazing room service) — We highly recommend this hotel! It was in walking distance to everything...the French Quarter, three separate Street Cars, shopping, and even the Aquarium/Zoo. The casino was a perfect size, and built so […] that you have the choice of going through it or not when exiting the hotel. The airport is about 23 miles away... I suggest taking a cab, and NOT the shuttle. Lisez la suiteAvis véridique Expedia
"highly rated, but would not stay there again"
the location is great...close to public transportation, and local attractions. I know this review is about the hotel, but the casino had the tightest slots I have ever seen..not once did I see anyone win enough to get excited about. Even though we gambled a lot, the only thing that got comped was our internet service which was overpriced to begin with. […] In our room, the bed was too hard for a pillow-top, thankfully the pillows were awesome. The faucet handles in the bathroom were in need of work...they were loose in place. The hotel was lovely, and all of the employees were polite, pleasant and helpful. Rooms were clean and room service was great. The big bathtub was a blessing after walking all over town, and needing a good long soak. Lisez la suiteAvis véridique Hotels.com
"Great if you are adults only looking for a casino."
This hotel is not for families with children. It is a beautiful establishment, but I had to pay an extra $30 for my son to stay with us and I had to call housekeeping to get coffee packets sent to our room. It is fine for adults who are there to enjoy the casino atmosphere.Avis véridique Expedia
"Close to everything"
We had a great experience staying at Harrah's. It was close to great food, great entertainment and walking distance to the French Quarter.Avis véridique Hotels.com
"Comfy and convenient"
Very friendly service. The pillows are not great but the bed was good. Very clean rooms. Updated. Love that the casino is so close. We were very comfortable and would definitely stay here again.Avis véridique Expedia
"Bird doody"
Everyone was very friendly at the front desk area. Checked us in and out quickly. Only complaint was when we got our car back the next day from valet parking, it was so full of bird doo that it was disgusting. I could have parked in the self garage and got 30 minutes free play, did not know until after valeted. But I figured hey it is done and will […] be in a safe dry place, NO! I think they parked it under a tree in the street. We were on vacation driving back to Houston and it was so gross. We finally stopped at a gass station and used the window cleaner thing to try and get some of it off but really made a bigger mess. Oh well other than that our stay was nice. But you may want to self park in the garage if you go and get free 30 minutes of play Lisez la suiteAvis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"4 day stay"
In general the hotel was very nice. The staff we interacted with were all truly great. The housekeeping department needs to improve in some areas.Avis véridique Expedia
"Great hotel"
This is a great hotel to stay at. Close to all that you need in New Orleans.Avis véridique Hotels.com
"Amazing Staff"
I have stayed at several hotels in New Orleans and Harrah's has the best staff of any by far. Check in and check out was pleasurable. I found the location to be more convenient than I expected. It is in walking distance of the French Quarter, the Superdome and Riverwalk. The hotel is separate from the casino so if gambling is not what you want to do […] you need never walk through the casino. It is also much better kept and cleaner than a large majority of the other hotels. The casino has several places to eat in all price ranges and the hotel has a Ruth Chris if spicy New Orleans food isn't for you. They offer both smoking and non-smoking rooms. Lisez la suiteAvis véridique Expedia
"Enjoyable place to stay"
Very nice hotel. Convenient location for visiting the French Quarter. Staff was especially friendly and helpful.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Overpriced!"
I grew up in New Orleans and was very excited to have a chance to be a tourist. Harrahs was not worth the cost. Yes, the room was clean and quite..but some of the rooms actually have windows that face the parking lot...yes the parking lot. We were first given a room that had the parking lot view. The bed was not comfortable, there was no desk to work […] from, they charged $11 day to use the internet, parking was $30 a day unless you played in the casino for 30 minutes. Unless you are an amazing gambler the risk it not worth it. House cleaning forgot to leave shampoo in our room three out of 6 days during our day. Lisez la suiteAvis véridique Hotels.com
"Great Hotel"
hotel was very nice. service was very friendly. Room could have been cleaned better during stay.Avis véridique Expedia
"Great Hotel"
The hotel and it's staff were excellent. We were there on our honeymoon and they could not have been more friendly or helpful.Avis véridique Expedia
"If not needed make sure your room isn't handicap"
Everything was great except both rooms were handicap rooms. If that was all that was available I would understand but the front desk didn't notify us. We didn't complain but it was inconvenient because the shower water went all over the bathroom floor. Also one room didn't have a tub. If not for that the hotel would have received all 5's. I hope we […] weren't keeping someone who needed a handicap room from having one. Lisez la suiteAvis véridique Hotels.com
"Loved it!"
We enjoyed every minute of the stay. Didn't really want to leave the room. The staff were very helpful and kind. Everything in the room was beautiful. Will be back soon :)Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Housekeeping and Casino Garage Parking Awful"
The hotel charged $34/day for valet but with 30 minutes of play in the casino, parking is validated. That is great news for me considering I am a gambler. The hotel staff (front desk, concierge, room service) were all professional. I have two complaints. One day, housekeeping did not change our sheets instead the bed was just made (and room cleaned) […] and the linen was not replaced. My second complaint is the casino parking garage had a terrible urine odor. Lisez la suiteAvis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Giving Ya'll a "Yee-Hah!""
Staff was extremely helpful and courteous. Our rooms was not ready apon arrival. checked in Hotel @ 2:30.. Room wasn't ready til @4:30. However, staff gave me a courtesy call, Bellman held on to our luggage and valet parking attendants were very helpful with directions & questions! We enjoyed our stay, hope to visit again soon!! Thank You to all the […] NOLA Harrah staff from us here in Texas! It ws a great family experience! Lisez la suiteAvis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Crescent city classic dream"
Stayed here for the crescent city classic- very convenient, friendly check-in staff, and gorgeous decor....the only "downfall" was the down pillows...had a huge crick the morning of the race......... so words to the rise bring your own pillow!! I stayed at the Sheraton last year which hosts the ccc and valet was 2 hours coming and going, the elevators […] were incredibly slow...will never stay there again! Lisez la suiteAvis véridique Expedia
"Harrah's Hotel"
Excellent position for New Orleans, overall very good. The room was large and comfortable and the bathroom was excellent. However, the whole decor was very old especially the carpets, which need replacing. However, i would recommend this hotel and would stay there again.Avis véridique Expedia
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