The Royal in Cancun All Inclusive Spa & Resort - Cancún

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Me and my wife had an awesome time. Don't see how anyone can give this amazing resort a bad review. Staff was friendly and helpful throughout. The only cons would be they told us that they didn't have a King bed available even though we reserved for one. But it wasn't a big deal, their two full size beds were able to be moved so we had an enormous bed. […] The other con would be they try to sell you a timeshare the next morning. But you can always say no if you don't want to sit through their presentation for 2 hours. In return they gave us 1000 pesos, a tote and a 4 day 3 night stay. They had 3 restaurants open when we went, a seafood one by the pool, asiana which is Asian food, and one with three restaurants in it. The food was amazing. We were on the 6th floor and it was extremely quiet and peaceful. All in all it was a very relaxing weekend getaway for us and would recommend to others to go. Lisez la suite

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The hotel and it's frontline staff were all wonderful and genuinely eager to please, but there seemed to be a lot of pressure to be sold on their 'membership program'. Had I simply declined to be presented the 'program' I probably would have had the vacation of anyone's dreams. The only reason I agreed, was as a favor to one of the staff who had been […] wonderful durring our stay. The upper management I encountered in that presentation had a completely different objective. We were passed from one progressively stronger sales manager to another until they reluctantly let us leave. It soured the entire experience and should not have been part of an otherwise wonderful and much needed vacation from winter in Seattle. I have really hesitated to say anything negative because the rest of the experience was spectacular. Lisez la suite

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We had a great time and we were very well taken care of!

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When you first walk in they meet you with a cool towel and glass of champane. The check in process took around 15-20 minutes. You get to pick your choice of pillows, turn down time and fragrance in your room. The staff is great and the hotel is very clean and in good shape. Lots of pool area. You do have to get up early for a bed close to the pool. […] The restaurants are wonderful! Lisez la suite

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The hotel is well located in the Zona Hotelera, close to Flamingo Mall and La Isla Shopping Mall. The staff was incredibly helpful and attentive to detail from check-in to check-out. The pool area is great, with great views of the turquoise waters of the Caribbean sea. There you can relax in lounge chairs, poolside cabanas or beach cabanas. Even in […] high season it was not hard to find a place in the sun. The beach is gorgeous but the sea can get considerably rough when it's windy. If you really want to enjoy swimming in the ocean, maybe this is not the best place to be. Or maybe consider spending one day at their resort in Playa del Carmen, where waters are calmer and you can still eat and drink anything you want if you are a guest of The Royal in Cancun. All of the bars (including the splash bar) serves all sorts of drinks you could possibly want. The only thing I wish is that they had a little better wine. Of course that's being a bit picky and you can always order great quality bottles at an extra charge if you wish. Food was amazing in all of the restaurants, but I have to say that Maria Marie was the best. Even room service dinner was good. The room is superb, with a private Jacuzzi offering views of the sea. The king size bed can be filled with numerous pillows from the 'pillow menu'. If you are in a low floor suite and they offer you an upgrade, I would definitely recommend it. For 50 dollars total we were moved to the 5th floor, with much nicer views. Amazing hotel! Lisez la suite

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The hotel, pool, beach are beautiful and clean. Better beach and lounge chairs than most on the strip. The staff cannot do enough for you. They are the best! The food is really good at all restaurants and buffet at The Royal itself but do not bother to go over to the next door hotel affiliated with The Royal (Grand Caribe) their restaurants were average […] at best. The spa was great and Perla was wonderful, she gave a great massage. Buy 3 services and get 30% off. The gym is free, kinda small but has all you need - 5 treadmills, 2 elipticals, 2 bikes, 4 Summit Trainers, free weights, circuit machines. They do a show/activity each evening at 9pm in the main room off the lobby bar. The show is okay but it is not Vegas. They don't skimp on the liquer in the drinks and their champagne is delicious. This is not a party hotel and is quiet by 11pm. Meet nice people here from all over the world. They will bother you to do the 90 minute timeshare meet and greet. Warning: this will take you more than 90 mins, more like 2-3 hours. They give you some "free" days at the hotel for participating but you still have to pay for the food/drink. Lisez la suite

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Overall, our visit was fantastic and relaxing. Pros: Location is directly on the beach, short drive from the airport, food (even the buffet) is better than an avg. all inclusive, terrific service. Extremely clean and not too 'over the top' with what can sometimes be obnoxiously-loud activies. Cons: Check-in is too lengthly, with a definate push to upgrade […] your room and watch the time-share pitch. Maybe extra cranky since I was up at 3:00AM, but I would rather have the option to decline and avoid the dissertation. There could have been more adult activities. I am not sure this is really a 'con', but I will say the cooking class for lunch at Asiana was a nice surprise. The resort is good about toweling the chairs in the morning, but there is bit of an early rush to select your spot and claim it pre-dawn. Again, maybe not a con on the facility, but a bit annoying. My husband and I have traveled extensively, and for the location and all-inclusive status, it was right up there. We did not have spa services and ditched most nighttime entertainment, or excursions, so I can't comment. With Expedia we got a room upgrade and they included us in the honeymoon treats for our coming up 25th anniversary. Very, very nice. We did have a bit of a mix up at check-in, but if not for the SNAFU of a visitor photographing the oceanside room (we thought we were double booked), they would have succeeded in giving us a far better room than planned for the night. Recommend for sure. Lisez la suite

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From the lobby check-in to our suite everyone was super helpful and only seeked the best for us. The food was amazing and the ambiance along with all the parties were amazing! I cannot wait to go back! The Tuesday night beach party was a lot of fun. The best part: THE BEACH/POOL BUTLERS and upgrades are highly recommended!

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This was our fourth trip to the Royal in Cancun, and as always it was fantastic. The staff are always eager to please and be as helpful as any persons can be. The only draw back is that we had to leave, wishing we had just a few more days to stay. We just can't praise this place enough.

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I had been first time in Cancun. Japanese staff is very comfortable at this hotel. I just small concern about Wi Fi network inside room. Some room could not get enough speed. Eventually I love this hotel.

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Everything about this resort was superb, the staff was kind and helpful in every way, the food was wonderful, and the atmosphere was great.

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The hotel was over the top in service, cleanliness, quality of food, drinks and presentation The best all inclusive ever!!!!!

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The hotel was very nice. It was clean, beautiful, and the rooms were very good. Not a ton of night life going on at the hotel for say people in the 20-40 age bracket. (What I mean, it wasn't a huge party nightlife#. The hotel did offer a beach party on Thursday #?) that played some ok music but that was about it. They also offered entertainment every […] evening in the middle of the hotel area, but it just wasn't our thing. The food was pretty good. All of the reviews that I read stated that the food was excellent. Again, I agree that it was good, but maybe not outstanding. We checked in on line before getting to the hotel. When we got their we had to wait an hour for our room to be ready. At the end of the hour, they told us that room would be ready in another hour. At the end of that hour it still wasn't ready, we finally got our room but only after that I suggested that they give us a free upgrade. They found different room at that time for us. The staff at the hotel was extremely friendly. Lisez la suite

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This hotel has gone down hill. You book a king room and they put you in a room with 2 double beds unless you pay to upgrade a significant amount of money. They have done this 2 times in a row to us and we were there for our anniversary. This time we fought with them for almost 2 hours were the literally said "I don't have to do anything for you". They […] were absolutely horrible. Lisez la suite

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The resort is amazing from start to finish. We did not know what we were getting into with some of the mixed reviews. The pool was awesome. The service was the best we have ever had. The drinks were YUMMY and the food was pretty good.

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Beautiful property, but the overall rating for the hotel fell down a bit. The lack of replenishment of food in the Spice Restaurant and the 24-hour lounge was surprising. Coming down for breakfast, the eggs looked all dried up. The cooked to order food was wonderful. The 24-hour lounge suffered the same issue, some of the food was left too long and […] looked dried out. The condition of the room was still very nice, but the leather on the bed frame was torn and the desk had some extreme wear on the drawer. These are small things, but I never saw these problems on our previous 2 visits. I also noticed that the uniforms on some staff members were dirty, tight, or way too big. This is not major, but I'd never seen this before. It looked sloppy. Lovely property, but it is showing some growing pains. Some of the staff looked unhappy, something that we had not seen before. Lisez la suite

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My impression of this hotel started off on a bad note - check in was a bizarre drawn out experience, I was there early ( noon -ish) and rooms were not available, and no attempt to speed up the process. Evidently - magically - all rooms are cleaned at exactly 4, and not a minute before. While there i would usually go the Spices buffet.... seemed to have […] the most 'normal' food. Went there 3 or 4 times before I realized there was a hostess to seat you - she was usually talking with the chefs or other staff... other guests told me just to seat myself... just easier. The food was at best OK... I was there for 3 nights, longer and it would have been extremely boring eating there. When i first got into Cancun I spent a night at another hotel that was a couple hundred dollars a night cheaper... the difference between the two hotels was not worth the extra cost. Lisez la suite

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Excellent resort and terrific value! We spent a week during the holidays and it was beautiful. The resort is very well maintained and the amenities were first class. The only complaint we heard was that the jacuzzis weren't very hot. We spent time in the pools and on the beach with no complaints at all.

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Hotel was spectacular. What really made it special was the staff, who were so very friendly and accommodating. I'm not used to hotels of this caliber and unfortunately for me, after staying at the Royal, its going to be very difficult to go back to lesser quality places. My only complaint, which is really so very minor, is that I wish they had more […] Mexican food. Don't get me wrong, the food was excellent, however, it seems to have more french and Asian influence than Mexican which was slightly disappointing. Lisez la suite

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Our room had some issues (fan not working, tv not working), but the staff did a great job of fixing the issues in a timely manner.

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Hotel and services are good, but food is awful for me. Even though I expected great food as hotel's, it is poor than an ordinary restaurant. Except for food, everything is perfect.

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wonderful location, service, cleanliness, friendly staff

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Beautiful resort in every way. Highly recommend the swim up rooms. Step off your private patio into your semi-private pool (shared with 4 other rooms), relax in your own lounge chairs with a view of the main pool and the beach but still like being in your own private area. Easy access to all activities right off your patio. Go see the people at the […] Best Day Travel desk (inside the resort) for the best excursions - Snorkel Advendure!! I would not recommend the snorkel trip they sell you at the activities cabana down by the pool. The food on-site, while prepared with some flair, was not very good. Not unusual for all-inclusives. Step out to Harry's for a great steak! Lisez la suite

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The facility was beautiful with a fantastic pool. The shows, and entertainment in general, were great. Service provided by the staff was superb!!! However, we would not classify the food as outstanding. The food was more on the quality of cruise ship food, in other words plenty of it, but mediocre in quality.

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This is one of the nicest all inclusive resorts I've stayed at. The staff are very friendly, the facility/building is beautiful and in great condition, and there is a great selection of restaurants (besides the typical buffets at most resorts). The resort is a great place for couples, adult families, or adult friends. The atmosphere is laid back and […] festive but it does not seem to attract a crazy drunk party crowd, which makes it pleasant for those of us who like to drink at the beach but don't want to be bothered by obnoxious drunks. Lisez la suite

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Didn't think food was as good as expecting. Avoid vacation club speech immediately or you will be stuck for almost three hours going through three different sales managers (price kept going down, of course). Had to change rooms after one night as another couple reserved our room. Heard of lots of room moving and it was very inconvenient. Be prepared […] to get to the pool by 6:30am in order to save a good lounger. Lisez la suite

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Stayed here because stayed previously at the sister hotel in Playa del Carmen. Like that hotel, this hotel was delightful in every respect. The hotel is friendly to guests with mobility problems, with ramps and railings everywhere, and a staff that looks after every need. Guests were mainly American middle-aged couples and Japanese honeymooners. Definitely […] not a wild party place. Lisez la suite

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Second time we have stayed here. First time we were wowed and would have given it a 5! This time, as you will see other people complain, you book a certain room, have a voucher for an upgrade, same old story.......The room you booked and paid for on Expedia is not the room you get when you check -in. We were celebrating my son's engagement, notified […] the hotel twice, with no response. They were given a room with 2 double beds as were my husband and I. They told us they could move us all the next day but had to repack and have our things ready by noon, and the new room would not be ready until 3:00. When you are only there a few days, it is such a hassle to have to keep packing and unpacking and planning around room change times, etc. Why can't we just have the room we booked and paid for on Expedia. Also, there were no perks this time. At least once per stay, our room was filled with rose petals on the bed and in the hot tub. Out of 3 rooms in our group, nobody received that even though we were supposedly upgraded. DO NOT EVER let them talk you into upgrading for a fee. You can not tell a difference in the rooms and they are all ocean view rooms anyway. Next year, we will try another property. Food also was a let down this time. Always had to make a reservation and 1/2 the time it was very late or very early. You would get to the restaurant and it would be 1/2 empty!! Lisez la suite

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Everything in this hotel is wonderful and all restaurant food are so delicious!

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The resort was amazing and had everything that you would want to do for a brief stay. The only negative was them trying to push a time share on you, but that was only for a bout 30 minutes.

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The hotel was clean and the rooms were nice. We were forced to pay more money to upgrade to a room that had a king size bed, because we were told they had no other rooms available. This upgraded room happened to be right next to a construction site. After not sleeping for 2 days because of the construction, we requested to change rooms. We had to fight […] with the hotel to get a refund on the upgrade. Originally, we made our reservations on Expedia for a room with a King size bed, but were told that a king size bed was not available when we arrived. Their customer service is severely lacking. We paid for a romantic dinner on the beach because we were offered a 'special' rate. It was not romantic, it was a few tables scattered on the beach and to top it off the food was TERRIBLE. Since we were still hungry, we went to a tapas place and that food wasn't good either. We played golf the following day, and another person that we played with agreed with us that the food was terrible. We advised the hotel's concierge about our bad experience during our so-called romantic dinner on the beach, and they did and said NOTHING. During our whole trip we ate at a restaurant called Spice for Breakfast and Lunch, which had almost the exact same menu the whole time we were there. For dinner we decided to spend the money and go across the street to a restaurant called LORENZILLOS. It was expensive but the food was great. Stay away from beef products! Lisez la suite

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The Royal was recommended to us by someone who has stayed there for the last 5 years. After the recommendation and looking at the hotel on the website we decided to make our reservation. Our stay was everything and more that we had hoped for. From the first day to the last, there was never a time that we regretted our decision. The staff was excellent […] and very accomodating to our every need and the hotel was extraordinary!! We will be going back and will recommend it to anyone who is looking for a great, relaxing vacation. November is a great time to go!! Lisez la suite

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The hotel and staff was amazing! You can tell that management and staff work very hard to make sure you have all that you would need and always accessable. The massage my husband had the beach was awesome and my ancient stone massage was so wonderful to have on my birthday. The beach and grounds were very well attended as well. The view from any room […] is excellent. The transfer company Best Day that expedia uses for the trip to and from the airport was excellent and well worth the expense. Will make every effort to go again to The Royal Cancun! Lisez la suite

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Hotel, beach, pools and restaurants were great. Only one main bar at (Hi Nacho).Didn't have a band every evening. Entertainment was too serious. Need some something funny or cute. The lobby is not a great place to have the entertainment. I included some things I thought were negitives but this resort is first class and wonderful. Hope to return som […] eday. Lisez la suite

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This was the most amazing honeymoon experience. Everyone was so accommodating and friendly. From start to finish it was relaxing, fun and romantic. I would definitely recommend this hotel to anybody.

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This was our second time to the Royal, and it's still the best place we've ever been too - beautiful hotel, fantastic food, staff is amazing, highly recommended!!!

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Absolutely Amazing !!! No complaints at all! Hotel is beautiful and the staff is wonderful. My husband and I went for our honeymoon and I couldn't have chose a better place! We will definitely be returning =)

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Everyone was exceptionally nice and helpful. Ive stayed at other resorts and the food here is probably at the top of the list. Everything is super good! The staff go out of their way to make your experience the best. The only thing I didn't like was that our flight landed early and they wouldn't allow us to check in earlier, even while our room was […] already clean and ready to go. Lisez la suite

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All rooms have a balcony directly facing the ocean, maybe except the bottom floor where views might be partially blocked. On-line checkin was down. At front desk we asked for higher floor, and they gave us an end unit on the top floor. Room upgrade was mentioned but there was zero pressue when we said no. Hotel is very clean and luxurious. Room is […] great, clean and super comfortable bed. Room service is on-time. At some of the resturants the service is not always the best, depending on which waiter you get. Some of them are OK/good, and some are exceptional. All other staffs are super nice. Maria Marie is the best restaurant, better than Chef's Plate. Ask for their lamb dish. Don't go to their "private club" presentation. It is not worth it. Lisez la suite

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Great hotel- great view-perfect place for relaxation

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Our experience at this hotel was exceptional. Staff was fantastic. Upon arriving, staff helped us setup dinner appointments for each night of our stay so we knew what to expect. The food at each of the restaurants was very good. Maria Marie was the best dinner we had and Spice was the best breakfast (a buffet). Every single room in this hotel has a […] nice sized balcony that faces the ocean (facing East). The sand was clean (they rake it). The pool area was elegant and impressive to say the least. There were plenty of chairs, beds, and other pool-side furniture arranged in various was and located in a variety of places (e.g. some in a foot of water, others not). The cabanas were well maintained and well staffed (for drinks, pillows, and towels). Almost every night at this hotel there is a choreographed show that is performed by dancers. This show is excellent but you should arrive 30-45 minutes early to get a good seat. On Monday, arrive an hour early because Monday's show is the best. We were able to pick the specific time of day for room cleaning. They cleaned it well every day and decorated the bed and surrounding area with rose petals or other decorations every day (the decorating changed from day to day). They turn down the bed, leave chocolates, lay out your robes and slippers, etc., every day in the evening before you return for the night. The in-room kitchen is kept stocked with drinks and snacks. Lisez la suite

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This place really lives up to it's name, we felt like royalty.Everyone made sure we were having a great time.The food was really great, my wife is a vegetarian and there was not to many options for her on the menu's, but we told the waiter's at all the restaurants and they made her special meals.

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Amazing hotel. The beach was beautiful.. white sand, calm waves, bright blue water. We had a swim up suite that was fantastic.. including our own private chairs. 24 hour room service. Premium drinks including Grey Goose, Sapphire, Don Julio, Bacardi, Black/Red Label Whisky, etc. Food was really great too, especially in Maria Maria and Asiana. The service […] and overall resort was as nice of a place as we've every been. Definitely a 5 star rating on all levels for us and although we've never gone back to any resort 2x, we will 100% be going back to The Royal. Also, the golf course is beautiful. Amazing condition. Not a weed on the whole course, super nice greens fairways and tee boxes. Jack Nicholas design... honestly couldn't believe it was included. We could have golfed every day if we wanted. They gave us ride over in brand new Lincoln Navigator. ... also included. This place is top shelf in everything they do. We loved how they said "its a pleasure" with hand over heart any time you thanked them. They truly were amazing staff and treated everyone there like royalty. Lisez la suite

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Hotel was great. The beach was perfect. Room service food was great. Resturants on the property very average. Nothing great

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Nice place good beach. friendly staff. wish the swim up bar was bigger and the dj and music was on the other side of the pool too.

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OK - the hotel is just amazing and it really wows you when you get there. We totally loved our stay but just a few little niggles 1) when you ask for a king bed you dont always get it - we had to swap rooms after a night 2) they dont tell you that its hard to book a table in Maria Marie, so do it early as we didnt get in! 3) The Tapas restaurant was […] just awful food! Really poor! Everything else was great! Fab pool and lots of sun beds. Lisez la suite

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