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01 57 32 36 09"pres du centre ville"Avis d'un client Hotels.com envoyé le 23 janv. 2013
bonne impression generale, seul bemol :isolation phonique deficiente
""Avis d'un client Hotels.com envoyé le 14 déc. 2012
tres bien, propre, confortable // petit dejeuner tres complet pour un motel avec reassort sur demande
"Bien situé mais entretien et propreté à améliorer"Avis d'un client Hotels.com envoyé le 9 oct. 2012
A seulement 2km du Riverwalk et de Fort Alamo, l'hôtel est bien situé et le personnel est disponible. Il y a une salle de fitness et un ordinateur. Par contre, notre chambre n'était pas vraiment propre, le ménage n'a pas été fait tous les jours, et la tuyauterie de la douche et de la chasse d'eau mériterait un peu d'entretien.
"Brand new hotel, a bit far from centre SA"Avis d'un client Hotels.com envoyé le 16 sept. 2012
Extremely clean hotel, very good service, very quiet rooms.
"beau studio pour 4, équipé."Avis d'un client Hotels.com envoyé le 11 août 2012
Beau studio pour 4 personnes (lit pour 3 et un sofa à déplier). Personnel très gentil et serviable. Navette pour le 6 flags gratuite, très pratique. wifi gratuit dans l'hôtel. Petit déjeuner copieux. Assez éloigné du centre, prévoir une voiture car pas d'autre moyen de déplacement possible.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Établissement vert/durable - Certification de degré 3
Cet établissement participe au programme de certification indépendant par des tiers : Green Key Eco-Rating Program. Ce programme de certification par des tiers évalue l'impact de l'établissement sur une ou plusieurs des catégories suivantes : l'environnement, la communauté, le patrimoine culturel et l'économie locale. Les pratiques touristiques durables de cet établissement ont été évaluées de façon objective par un vérificateur extérieur à ce programme de certification.
Un petit déjeuner complet (en supplément) est servi tous les matins au restaurant entre 6h00 et 10h30.
Achiote River Cafe - Ce restaurant sert le petit déjeuner, le déjeuner et le dîner. Vous pouvez commander une boisson au bar et prendre votre repas en plein air (si le temps le permet). Certains repas ne sont pas servis tous les jours.
Un service en chambre est disponible.
Cet hôtel offre une piscine extérieure et une salle de fitness ouverte 24 heures sur 24.
Les enfants de moins de 12 ans ne sont pas admis dans la piscine ni dans le centre de fitness sans la surveillance d'un adulte.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Sauf indication contraire, les frais ci-dessous ne sont pas inclus dans le prix total de la chambre. Si non inclus, ils seront facturés directement par l'établissement, à l'arrivée ou au départ. Les frais peuvent varier, par exemple, selon la durée du séjour ou le type de chambre réservé. L'établissement nous a communiqué que les frais suivants seront appliqués :
Nous avons indiqué tous les frais dont l'établissement nous a fait part. Toutefois, ces frais peuvent varier, en fonction par exemple de la durée du séjour ou du type de chambre réservé.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Disappointed with the luxury of the room compared to the Hyatt Regency and other Riverwalk hotels.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for taking the opportunity to review your recent stay with us. We appreciate your feedback.
The stay was excellent. I really enjoyed my time there.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio We appreciate your feedback. Looking forward to seeing you soon!
This was a great hotel. I would definitely stay there again.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for your feedback. We appreciate your comments and look forward to seeing you soon!
"Location, Convenience, Comfort, & Reasonable Rates"
My title says it all. I would stay there again.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Very convenient"
Right on the Riverwalk. Staff was helpful and friendly. We had a nice time.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for your feedback. We appreciate your comments and suggestions and look forward to seeing you soon!
"Happy Guest"
It was fun.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio We appreciate your feedback. Looking forward to seeing you soon!
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
A great experience. My party was reduced from 4 to 3 but I prepaid for 4 and lost that money. Was not prepared for $39 per day parking fees for each of 2 autos. My only other experience with large hotels is Las Vegas where parking is free. Culture shock on my part.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio We appreciate your feedback and hope to see you again soon.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Downtown walking distance all sights"
Service excellent. Room comfortable except for feather pillow. Amenities great with extensive free add-ons for forgotten items.Avis véridique Hotels.com
Easy check-in by very professional staff. My room was very comfortable and clean. Room service was awesome, and other staff members were great.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"very convenient to all must-see sights"
I feel very satisfied with the location and comfort offered by the hotel.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Very quiet room and in the heart of San Antonio, close to river, shopping, Alamo.Avis véridique Hotels.com
"Could be perfect if not for over priced parking"
The perfect getaway destination. Great room, heated pool, fabulous healthy dining, friendly staff from the first moment until our easy checkout, unbelievable fitness center. Never felt crowded even though lots going on at and around the hotel. Right on the best part of the river. Easy walk to everything worth doing downtown! Parked across the street […] in Market Street garage because hotel too much $$ for parking and we could see the truck from our room parked on their roof top garage! Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"great staff"
I'll start booking hyatt on all my trips.Avis véridique Hotels.com
Nice hotel & friendly personal.Avis véridique Hotels.com
"A+ for Grand Hyatt San Antonio"
An excellent hotel! Very convenient location right on River Walk, the fitness center was very good and the room was great. I recommend this hotel if you visit San Antonio.Avis véridique Hotels.com
Hotel was very nice. Outside pool was heated and workout facilities are excellent. Location is very good also. The only thing to be aware of is parking costs in the area. was cheaper $9. Overall the hotel and location to Riverwalk is excellent.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"SA Hyatt stay"
Was wonderful trip. Friendly staff and great location for the places we needed to attend. Room was nice and clean. Getting our vehicle from the valet service took a bit to long for the many crew members on site.Avis véridique Hotels.com
"I was expecting more"
A little dissapointed about the roomsAvis véridique Hotels.com
"Choose your room wisely"
We have stayed at this hotel in the past and been very pleased. This visit, less so and our overall impression was that our room did not live up to Grand Hyatt standards. Our bed was squeaky and the sheets did not smell fresh. Also, the first time we went to take a shower, no hot water. Two hours later, we were able to finally take a hot shower. The […] lack of hot water was probably due to the fact that the hotel was busy for Spring Break / St. Patrick's Day. On check out we were asked how our visit was, we mentioned the room wasn't up to the Grand Hyatt standards, we were greeted with a simple "I'm sorry to hear that" with no further desire for clarification or detail. Obviously from a disinterested employee. Will we be back? We're not sure... with so many choices in downtown San Antonio we'll need to think long and hard. This is a top class hotel that did not deliver on our most recent visit. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
We had a great time and the hotel was great! The front desk people took really good care of us and it was greatly appreciated!!! The restaurant buffet food was delicious too for brunch!!!Avis véridique Hotels.com
"Great service"
The Grand Hyatt was a great place to stay. It is a great location, right off the highway and on the riverwalk. The hotel was so nice and the hotel staff was great! So glad we chose to stay here.Avis véridique Hotels.com
"close to riverwalk"
I enjoyed the stayAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"close to convention center"
It was just lovely, all the hotel staff were very friendly and helpful which we needed!Avis véridique Hotels.com
"A weekend in SA"
We read reviews prior to booking about how nice the beds are...yes they are very comfortable.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you, we appreciate your comments. We are pleased to hear that you enjoyed the bedroom accommodations, and hope to see you again in the future!
I booked a "Spa Package" from Hotels.com. When I asked the hotel at check in what all was included they said they didn't have a spa and didn't know anything about it. Just prior to check out we discovered that we were supposed to receive a $100 credit at the spa at another Hyatt location around the corner, as well as breakfast for 2. This information […] would have been great to know when we checked in. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for your feedback. We apologize for the confusion. The fact that Hyatt Regency and Grand Hyatt San Antonio are both located downtown on the Riverwalk creates confusion for many people. We hope that you were able to use your spa credit and enjoy breakfast at the Hyatt Regency.
"Great Location"
It had all the comforts of home. Perks coffee shop was great. The room service menu needs some more variety.Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you, we appreciate your feedback. We are happy to hear that you enjoyed the accommodations, along with Perks. We hope to see you again soon!
"Nice hotel but too big for me"
This hotel has over 1,000 rooms so be ready to see some other people. It is located just next to the Riverwalk, which is good but also makes getting around quite difficult. We brought a car but never took it out of the parking garage for fear of the traffic. Cabs were cheap though. The room was small but comfortable. The breakfast buffet was great, […] but expensive so try to get a package with free breakfasts. I think I will choose a smaller, more intimate hotel next time. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for your feedback. We have 1,003 rooms and known to be grand in size. This is convenient for travelers who are in town for conventions, as the Convention Center is located right next door to us. We are glad that you had a nice stay and hope to see you again.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Nothing to Write Home About"
New hotel that tries hard but has a way to go. Arrived late but was told the restaurant was open until 10:30 PM. Went down at 9:50 and was informed that the restaurant was closed. Next day was told by the concierge thatthe rodea was in town - later found out that the rodeo would begin the following week.In faiirness, the people were nice, service fine....The […] hotel is at the extreme end of the Riverwalk which was inconvenient. Rooms were on the small side.Would stay elsewhere if I visit San Antonio again Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"handy for riverwalk"
Nice clean trustworthy hotel with great beds. The lobby area is a wee bit soulless but the staff are very helpful. Stayed before as its close to the riverwalk. You can park the car over the road in the multi-story (self park and its a lot cheaper).Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for your feedback. We are glad to hear that you enjoyed the accommodations, and hope to see you again soon!
"GREAT STAY AGAIN!!!"
This is my second stay at the Grand Hyatt in less than two months... this is for sure my favorite hotel in San Antonio from all the hotels i have stayed in...Avis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for your kind comments! We are pleased to hear you enjoyed your time with us. Looking forward to your next stay.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"wonderful hotel"
had a great experience. clean rooms, bathrooms were nice. staff was very accommodating to our needs. overall we had a great experience.Avis véridique Expedia
Réponse de la part de Grand Hyatt San Antonio Thank you, we appreciate your feedback. We are happy to hear that you enjoyed the accommodations, and hope to see you again soon!
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"LOCATED ON THE RIVERWALK"
This was the BEST hotel and I mean BEST hotel we have ever stayed at!! The hotel staff was the MOST professional, friendly, and attentive we have ever met!! Julie (front desk) was the first person we met and she made feel welcome the moment we walk up the the desk. We want THANK all your staff for their OUTSTANDING PERSONALITIES!! THANKS AGAIN AND AGAIN!!! […] GOD BLESS THEM!! Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Grand Hyatt San Antonio Thank you for this wonderful review Vanessa! We truly appreciate your kind comments and are pleased to hear you enjoyed your stay with us. See you again soon!
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Good but not great."
Hotel was excellent for the price. Hotel very nice - great location. Carpets were a bit dirty in room and maid service could have been a bit better - cleanlyness wise. All and all I'd recommend the hotel.Avis véridique Expedia
Réponse de la part de Grand Hyatt San Antonio Thank you for your feedback. We are pleased to hear that you enjoyed the location, and hope to see you again in the future!
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