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Avis d'un client Hotels.com envoyé le 25 août 2010
Ce client n'a pas laissé de commentaire.
Situation
A Edmonton, l'établissement Matrix Hotel se trouve tout près des sites suivants : Art Gallery of Alberta, University of Alberta et Commonwealth Stadium. Les sites Alberta Legislature Building et Centre-ville d'Edmonton se trouvent également à proximité.
Caractéristiques de l'établissement
Pour vous restaurer, cet hôtel vert/durable offre un restaurant, un café et un bar/lounge. Un petit déjeuner gratuit est servi tous les matins et une réception organisée par la direction est gracieusement offerte certains jours. L'accès à Internet haut débit par Wi-Fi est gratuit dans les espaces communs. Pour les voyageurs d'affaires, cet établissement 3,5 étoile(s) met à disposition un centre d'affaires, des salles de réunion pour petits groupes et un service de location de voiture de ville/de limousine. Le personnel de l'établissement propose un service de traiteur, un éventail de services d'affaires et un service d'assistance pour les visites touristiques. L'établissement propose une salle de fitness ouverte 24 h/24, une laverie et une cheminée dans le hall. Moyennant un supplément, vous bénéficierez d'une navette aller-retour pour l'aéroport (selon horaires). Le parking en libre service est gratuit. Il s'agit d'un établissement non-fumeur . Cet établissement a été entièrement rénové en novembre 2007.
Chambres
Les chambres offrent une vue sur la ville. Les 184 chambres de l'établissement Matrix Hotel sont climatisées et comprennent un lecteur de CD et des journaux gratuits. Les lits sont dotés de matelas à oreiller incorporé et sont préparés avec une literie de qualité supérieure. L'accès à Internet haut débit avec ou sans fil est gratuit. un téléviseur à écran plat 32 pouces donne accès aux chaînes thématiques par le câble/satellite. Toutes les chambres possèdent un bureau et une ligne téléphonique directe avec répondeur vocal ; les clients peuvent passer des appels locaux gratuitement (sous réserve de certaines restrictions). Les salles de bain comptent un ensemble douche/baignoire, des peignoirs, des articles de toilette de luxe et un sèche-cheveux.
Toutes les chambres possèdent un réfrigérateur et une cafetière/bouilloire à thé. Les chambres ont également un fer à repasser/planche à repasser et des fenêtres ouvrantes. Les services et équipements suivants sont disponibles sur demande : un service de préparation de lit, une literie hypoallergénique et du linge de lit/serviettes de bain supplémentaires. Un service de ménage est proposé quotidiennement. Toutes les chambres de l'établissement Matrix Hotel sont non-fumeurs.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Etablissement vert/durable - Certification de degré 1
Cet établissement a pratiqué une auto-évaluation de type certification de degré 1. Cette auto-évaluation des pratiques touristiques durables a été effectuée sur la base du programme Green Key Eco-Rating Program, qui permet de mesurer l'impact de l'établissement sur un ou plusieurs des éléments suivants : l'environnement, la communauté, l'héritage culturel, l'économie locale. Les résultats de cette auto-évaluation n'ont pas fait l'objet d'une vérification indépendante de degré 2 ou 3.
Le petit déjeuner est servi gratuitement tous les matins. Une réception organisée par la direction est offerte aux clients le lundi, le mardi, le mercredi, le jeudi et le vendredi, en début de soirée.
Wildflower Grill : ce restaurant sert le déjeuner, le dîner et le brunch. Il abrite également un bar.
L'établissement met à disposition des clients un service d'étage.
Les activités de loisirs répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Certains établissement facturent des frais supplémentaires pour des équipements ou des services, même si vous n'en faites pas usage. Certaines taxes gouvernementales peuvent également vous être facturées à votre arrivée ou départ. Cet établissement nous a informés qu'il facture les frais suivants :
Nous avons indiqué tous les frais dont l'établissement nous a fait part. Toutefois, ces frais peuvent varier, en fonction par exemple de la durée du séjour ou du type de chambre réservé.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, ou bien à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Impécable"
La prestation est excellente pour le prix, Bien situé, chambre décoré avec gout, petit-déjeuner délicieux et par surplus un vin et fromage très agréable.
"Hotel Matrix à Edmonton"
J'ai séjourné à l'hôtel Matrix avec mon fils durant le week end. Tout est parfait dans l'hôtel sauf que l'hôtel est situé dans le quartier des affaires donc assez tranquille durant le week end (majorité des restos fermés). Cet hôtel serait pour les gens d'affaire. L'hôtel est très propre, la chambre impeccable et le personnel gentil et courtois. Une […] petite note négative est la télévision, l'usage de la télécommande était très compliqué. On nous a dit que l'hôtel envisageait de changer le type de télécommande car ils avaient eu plusieurs plaintes à ce sujet. J'y retournerais mais durant la semaine et non le week end. Lisez la suite
"Matrix à Edmonton"
Hôtel élégant Personnel bien formé et professionnel Près du Centre-ville, des galeries d'art, des sites touristiques...
"excellent"
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"excellent"
very nice and clean hotel, good breakfast, friendly staff.
"Great Hotel"
Great hotel, good location in the city. Limited parking, bathroom doors are on sliders and do not lock. Clean, comfortable.
"Friendly Staff, Poor Hotel Experience"
One of our party had stayed here before but when three of us stayed here over Easter weekend, we had a disappointing stay. The main issue was the hotel not having hot water twice when we were there. On our first evening there we had no hot water. They fixed it by the morning but the following morning when we tried to shower there was no hot water again. Apparently […] this time it was isolated to a few rooms and front desk kindly offered us a 'key' to a room 2 floors up so we could shower there. But it didn't have enough beds so we couldn't move there and in the whole hotel there didn't seem to be another double bed suite with running hot water. The staff was kind about it and we're sure it was a nightmare for them, but with an old building like this the water system should be properly upgraded, especially if they are charging rates like this. The staff offered to us the option of having hot water transported by the kitchen staff in buckets to our room, which seemed a bit ridiculous. We settled for cold sponge baths instead. There were other minor but disappointing things that have turned us off of this hotel. We had booked for 3 people but our room was only set up for 2 when we arrived and we had to call for more towels and cups for water. Towels came quick but we were told they had no more cups. Only one bed had a mattress cover and after the first night of sleep the sheets had pulled up to reveal the mattress which we found quite gross. This was fixed by apologetic staff in the morning. The room itself needed a bit of maintenance. The bathroom's fan wasn't powerful enough and with one bed right beside the bathroom, it wasn't pleasant. Our lock wasn't working properly and we had to struggle each time we unlocked it. When we told front desk they said there are a few rooms like that. The cappuccino machine was broken, although fixed by the second day. Lucky there's a Starbucks underneath the hotel. All in all, a pretty bad hotel experience and because we had bo Lisez la suite
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"nice"
This is my 2nd stay here, happy, nice, clean, good breakfast.
The hotel stay was fine but we didn't have any hot water on the evening of our stay. However I was very pleased that they did not charge us for the room due to the water issue.
"Good experience"
We had a very good experience . We will difently visit again . We recommend this over others
Ce client n'a pas laissé de commentaire.
"Nice Hotel"
Very nice hotel, great loaction close to LRT station, breakfast in the morning was very nice, staff were pleasant and very helpful. Only issue was that the room was a bit warm and the window didnt open very wide so it took a while to cool down.
"Great Hotel Great Service BAD SPOT"
The hotel itself is great awesome service very polite and very helpful....BUT the spot it is located is really bad not very good parking and VERY VERY RUDE PEOPLE almost got hit by a car. Great tip stay on the outskirts of edmonton more friendly people there.
"Good Time @ The Matrix"
Hotel is always clean and welcoming...would like to change the parking to it all being covered but what can you do. The breakfast is something to write home about though, the best I have ever had in my life!!
Ce client n'a pas laissé de commentaire.
"great hotel, great service"
convenient location though the area is a bit sketchy at night. The lobby and breakfast room was lovely. The breakfast was really good with a lot of variety and nutrtious slections. Loved the fresh fruit and coffee machine. The room was very modern but needed a bit better cleaning in the corners and around the edges.Our air /fan unit did not work so […] it was stuffy and hot in the room. Housekeeping brought a fan that helped a bit. Staff were very friendly. Lisez la suite
"Will not return to Matrix downtown Edmonton"
I would not recommend staying at the Matrix. There are a lot of other nicer hotels in the same price range nearby. When we arrived at the Matrix, I laid down in the bed for a quick nap..only to be awoken to by a bug in the sheets. The bathroom was really small; it only had a sliding door so it lacked privacy. The hair dryer in the bathroom did not work. […] The shower was really small; my boyfriend had the crunch down to avoid bumping his head on the ceiling. Although free parking is an attractive feature of the hotel; the Delta suites just around the corner is much better hotel with bigger, cleaner and nicer rooms for only 25$ extra The Matrix will never get my business again; I will be staying at the Delta suites from now on. Lisez la suite
"One little thing..."
The hotel is always good. It the tv is extremely complicated and frustrating.
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Matrix downtown Edmonton"
It was a good hotel. Breakfast was awesome. Although loud Neibourghs made it hard to sleep. The tv wouldnt work either. The robes were awesome though.
Ce client n'a pas laissé de commentaire.
"Matrix hotel"
We enjoyed the wine tasting. Relaxing after a busy day. Very nice breakfast. Excellent restaurants nearby. Transit stop on the same block is handy and an easy walk.
Ce client n'a pas laissé de commentaire.
"The Matrix Hotel - Edmonton - right in the heart"
The deluxe continental breakfast was great, except it was missing a meat item.
"Best Value In Town"
It's been several years since I travelled to Edmonton. I used to go there all the time for business and stayed at one of the the high profile chains. The Matrix is a fantastic boutique hotel with excellent Cutomer Service. The rooms are well equipped with very comfy beds and pillows. The Free Breakfast and Wine Sampling are just great extra touches! […] My Hotel of Choice in Edmonton. Lisez la suite
"value"
great value, quiet, breakfast outstanding and the wine tasting very nice
"Matrix- Very nice :)"
I actaully enjoyed my stay quite a bit. The whole sliding door thing, not a problem if your with your partner, it was kinda fun actually. I could see it being awkward of it was your mother though, makes sense. Breakfast was good, friendly stay, modern luxurious look to the room(King). They have taken steps to better the environment, and given you insentive […] to add them. You can should to reuse your sheet for your second night instead of having them replaced, and if you choose to do so you get a five dollar credit to the refreshment bar, (the snack in your room). Obviously the hotel saves tons of money my not washing your sheets again, but it's nice that they are not keeping it all to themselves. If you can understand that something are just out of the hotels control, you will love this place :). (what I mean is if someone's stumbling through the hallway, talking loudly because there drunk, and your the type that doesn't blame the hotel for that you'll like the matrix, because everything in there control is great) damnn You'd think I got a extra free night or something lol. No, just giving credit where deserved. I should say though that i am not a frequent hotel stayer and i dont have much hotel experience to compare too, but at the same time I'm not easy impressed by something average. (I tried to keep it unbiased) Good day :) (excuse my spelling, this autocorrect is useless) Lisez la suite
"Matrix Hotel, a great choice"
I was impressed with the cleanliness and the style and the comfort. Have already recommended it to others and I will stay again.
"Convenient to Jasper and Whyte"
It was my first time in Edmonton. The staff made me feel at home and comfortable. The breakfasts were good as were the apples. Parking was adjacent and always available so travelling around was easy. I would be happy to stay there again.
Ce client n'a pas laissé de commentaire.
"Matrix Hotel"
It was close to where I had to do business.
Ce client n'a pas laissé de commentaire.
"Matrix by Jasper Ave., Edmt"
Hotel lobby is quaint and classy. The foyer lounge area is quite nice, but rather empty. The rooms were nicely renovated, although the second room was smaller than the first and had a ttiny bathroom with an unsightly sliding door.
"Matrix Hotel in Edmonton, Alberta"
The room rate was far to high for the quality of the hotel. Front desk was understaffed and comfort of the room was far below expectations. Fire place did not work, satellite tv complicated.
Ce client n'a pas laissé de commentaire.
"nice but starting to get a bit run down"
Noticed that the mouldings and door frames were in need of repair. Carpeting is starting to show high traffic areas. But all in all a very nice hotel with friendly staff. Will stay there again. Would highly recommend the platinum suite...very nice.
"Devil's in the Details"
While many of the amenities offered by the Matrix are delightful, be warned it would appear cost savings has been targeted by supply each room with one (1) ply bathroom tissue. Bring your own.
"recent stay"
Overall stay was good. Front hotel staff could use some happy pills..... and maybe the hotel could spend some money and invest in some quality toilet paper.... If you decide to stay there bring your own.
"The Matrix in Edmonton - Prime location"
I spent my first weekend in Edmonton (Canada itself even) at the Matrix Hotel. It's a very chic and cozy spot where I could visit over and over again. Continental breakfast was above sub-par, happy hour included beverages and light appetizers and finally the Wild Flower restaurant for dinner was spot-on! The location of the hotel is convenient as […] well as it is close enough to the City Centre, YEG Airport and White Avenue. Double thumbs up to The Matrix for such an accommodating stay! Lisez la suite
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
"Wine and Cheese Tasting"
The evening wine and cheese tasting was the one (1) disappointment. Chunks of ordinary cheese dumped on a place with biscuits (not even) slices of baguettes along side the blandest and highly watered salsa was "bush leaque" at best. Offering clients a limit of two(2) glasses of low end wine was so unenventful I laughted at the absurdity of the situation. Next […] time I won't waste my time but will go out to a nice wine bar. Lisez la suite
Ce client n'a pas laissé de commentaire.
Ce client n'a pas laissé de commentaire.
The hotel was quite nice but the bathtub would not drain. that was the one bad thing about the room. Otherwise and enjoyable stay.
"Horrible!"
This hotel has to be one of my worst stays ever! There was not enough parking available, which was very frustrating! The room seems to have alot of upgrades BUT what is with the bathroom door? It offers no privacy at all! The room seemed clean until I opened the curtains & was met with several lady bugs! The menu for room service was so over priced […] & did not offer a great selection! The rooms have next to no sound proofing, so unless you are a deep sleeper do not expect to sleep in! So if you are looking for a comfortable get away, DO NOT stay here! This hotel is over priced for the quality of the rooms! I will not recommend this hotel to ANYONE! Lisez la suite
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