VIK Hotel Arena Blanca-All Inclusive - Punta Caña

TRES BON HOTEL

Bonjour, je souhaite signaler plusieurs bons et mauvais points de cet hotel: Bons points: - Disponibilité, qualité et sympathie du personnel de tous les services (Accueil, Ménage, Animateurs, barmen...) - Situation de l'hotel, bien situé - Le restaurant "La Estrella del Mar" - Diversité et sympathie des clients (très peu de Francais, très bien) - […] Accueil général - Le service Plongée est sérieux et pas cher (59$ pour une plongée) par rapport aux hotels voisins - Les bars (il faut quand même demander pour plus d'alcool en général) Mauvais points: - Alpagés le 1er jour pour souscrire à une arnaque au Cayena Beach Club: Payer maintenant 2000$, payer 20000$ sur 60mois pour payer ensuite 30 semaines de vacances à 479$/semaine... - Connexion internet très lente - Pas vraiment un club pour faire la fête entre jeunes (beaucoup de temps morts sans animations, pas de musique ou d'animation sur la plage) - L'impression d'être pris pour des banques perpétuellement (obligé de prendre un taxi à 40$, alors qu'on s'est arrangé à 15$ à l'extérieur de l'hotel) - Mauvaises informations dan le but de consommer leur Tours à des prix exorbitants (on s'est arrangé avec des locaux) - Problème de climatisation dans la chambre - Pas d'eau chaude - Ma serviette personnelle perdue - Vétusté générale (mobilier, entretien de la piscine) - Qualité de la nourriture (le Snack à éviter absolument) - Animation quasi inexistante le soir (un spectacle entre 21h et 22h, la discotheque ouvrant à 23h) - Tours d'excursion très décevants (ressemble plus à des arnaques à acheter à prix fort dans des shops que des réélles découvertes de la Rép Dom) Lisez la suite

The Hotel messed up our reservation & had to wait 2 hours to get a standard room. We had a ocean view confirmed. Sammuel, mgr on duty, was rude & not very cordial. Later he said the hoted screwed up but was quite arrogant about it. They said we would be credited the difference.

You get what you pay for, cheap food, cheap spirits, cheap service. For the same price you can get better hotels in the area.

This hotel was great for the money the was paid. Nothing to complain about...and yet nothing to rave about. The hotel grounds were very well kept. The food.....well honestly...unless you get some REAL Dominican home cooking from one of the locals homes, just about all of the food in all of these hotels taste about the same...bulk...somewhat flavorless […] cooking...unless you go to a 5 star hotel. There are vendors there selling you things and they seem pushy, but I just looked at it as people trying to make money to live. Yes they are interrupting your vacation but again...for the inexpensive price...saying no while walking away didn't hurt me. Pool was clean...entertainment was great and entertaining as always. Check-out was hassle free. I was there for only three days. Could I have stayed longer? Not really. I got what I paid for and I was good. Would I go again or recommend this hotel? Yes...if I or the person I would recommend was on a budget and needed to get away for awhile. I did hear some guest complaining...actually quite a few...but in listening, I think that they set their expectations too high for this hotel. Great hotel...but you get what you a for. All in all I had a GREAT time with the people I was with and the VIK Hotel made the atmosphere enjoyable to be shared with them. A little advice....you might want to learn a little Spanish...it helps...they do treat you friendlier if you at least try to speak their language. Lisez la suite

This hotel would be great if it wasn't for the consistently poor customer service. Pros: -Great price -Beautiful location -Decent food Cons: -Took me 2 and a half hours to check in because they could not "find" my reservation from hotels.com. I've booked with hotels.com several times and never had this problem before. After they finally accepted a […] copy of my reservation I thought the problem was settled. However four days later at check-out they claimed that they still didn't have the necessary information from hotels.com--had to provide them with another copy of my reservation before they allowed me to check out. I wish I could say that check-in and check-out was the only problem but unfortunately that was not the case: -Terrible wait service at dinner buffet- you could only get drinks directly from the wait staff at dinner and they were highly inattentive. One meal I never got a beverage. A couple of times I had to hunt down the beverage area myself- which for some reason the wait staff was not pleased with but they let me sit at my table for at least 20 minutes without acknowledging me and my travel companion. If it is such a hassle they should just allow guests to get their own drinks, after all it is a buffet. -Another thing about the buffet meal service be prepared for them to run out of plates often. Which wouldn't be a big deal if you didn't have to wait 20 minutes for more plates. -Rooms were clean but sparse. This is a four star resort but the room was missing simple things like toiletries and the remote control for television. Plus the pillows were very very musty- had to cover them with my own blanket in order to sleep. -Common area restrooms were disgusting. Got to the point I would rather go back to my room then deal with the filthiness. -Also beware of getting drinks at poolside bar. They do not wash dirty glasses- just rinse them out and reuse them. I witnessed this several times-- which is not only disgusting but irresponsible in light of th Lisez la suite

O serviço do hotel deixou muito a desejar. Comida do buffet repetitiva, a la carte nada demais. O Guest service é pouco solicito. O que vale a pena no hotel é a sua localização no trecho mais limpo, sem algas, da praia.

todo muy bien, el servicio, la limpieza, la comida, pero hay 3 cuestiones que debo mencionar, el servicio de wifi, deberia estar incluido en el hotel, y no que te lo cobren por 15 minutos, siendo de 4 estrellas, eso tendria que estar incluido. falto musica en la playa privada del hotel, solo ponian cuando daban las clases de baile con el equipo de animacion. la […] discoteca tenndria que tener musica para bailar, escuchar, musica latina, o propia del lugar, bachata, merengue, reggeton etc.. no solo musica electronica imposible de bailar ni escuchar, malisima la musica de la disco todas las noches. Lisez la suite

O atendimento é ótimo. A praia é linda. Fui com minha esposa e minha filha de 8 meses, e não faltou nada para elas nunca. Punta Cana não é uma cidade, é uma vila, por isso não tem nada fora do hotel, e para se deslocar para o centro só de taxi. Mas isso ocorre em todos os hotéis. A comida é boa. A piscina também. Recomendo muitíssimo.

Ce client n'a pas laissé de commentaire.

We stayed three nights at Arena Blanca and really enjoyed our visit. The place was a paradise with great beach and nice pool area. Food buffet was excellent and especially breakfast and dinner were great. Also internet computers worked well even they were a bit slow. The only real minus comes from really pushy activity salesmen who try to sell you something […] all the time. Beware also that on your first day the salesmen in front of the breakfast buffet try to take you to a private presentation for vacation club memberhip. Also the nightlife was totally dead (May) but we didn't go there for the nightlife after all. All in all, a very nice place to stay! Lisez la suite

EL hotel es agradable en general en todas sus instalaciones, la comida exquisita y variada. Programan actividades de recreación durante todo el dia para todos los integrantes de una familia desde un adulto mayor hasta los niños. La única recomendación que le haria al hotel es habiliatr el servicio wi-fi para conexión a internet