DoubleTree by Hilton New York City - Chelsea - New York

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On a passe un excellent séjour ... Hôtel et personnel agréables ... Le seul hic, les chambres un peu petites .

J'ai l'habitude de séjourner à NYC et pour cette gamme de prix, ce n'est pas le meilleur hôtel que j'ai fait. Je l'ai trouvé très propre et pas trop mal situé mais sans charme et ayant un peu besoin d'être rafraîchi. Bref une bonne seconde option.

Plutôt décu par cet hotel... Il arrive au personnel d'oublier de faire la chambre (et le réceptionniste vous soutient que c'est parce-que vous avez demandé à ne pas être dérangé en posant l'indication qui va bien sur la porte alors que cela est faux). Il ne faut pas vous retrouver en bas étage coté rue sinon vous vous retrouvez nez à nez avec le linge […] sale et les poubelles de l'hotel. Nous avons donc demandé à changer mais quelque soit l'étage, les chambres restent sombres. Parfois de l'ambiance (dispute de personnes qui n'avaient pas l'air très "sympathiques" dans l'hotel au moment ou nous y étions). Situation centrale mais pas forcément idéale (mais à NY il faut marcher donc à priori, cela ne pose pas de problème). Je ne recommande pas cet hotel. Lisez la suite

Pas de chichis : un hôtel simplet et bien entretenu, situé idéalement à 10 min à pieds de l'Empire State Building, dans une rue calme et peu passante (pas si fréquent à Manhattan !)

Hôtel placé au centre de Manhattan à 10-15 mn à pied de Times Square. Personnel sympathique, serviable et compétent. Chambre 2 lits Queen (140) petite et manque de rangement, clim réversible horriblement bruyante (vitesse ventilo non réglable), à couper pour pouvoir dormir . . . ascenseurs (2) très lents. Sinon très propre, lits confortables, théière […] et repassage. Voyage réalisé en déc 2010 ds chambre n° 404. Lisez la suite

Hôtel très bien situé. Les seuls points négatifs sont les suivants : ascenseurs pas toujours rapides pour faire les allers retours des 27 étages, ce qui peut provoquer des files d'attente le matin. Chambre extrêmement petite. Attention à ne pas prendre de chambres fumeurs (ça empeste déjà dès l'ouverture des portes de l'ascenseur). Bien pour le prix […] payé surtout dans une ville aussi chère que NY, mais si vous êtes prêts à payer un peu plus pour avoir une chambre plus agréable, faites le. Lisez la suite

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Avait réservé une chambre fumeur mais eux avait une chambre non fumeur. Pas eu de problème à avoir une chambre fumeur. Les chambres sont très petites mais le lit très confortable.

La localisation est superbe et le servoce tres bon. Le seul hic c'est que les chambre ne sont pas insonorise. Ce fut tres desagreable specialement quand il y avait des personnes dans le hall qui fesait la fete. S'il regle ce probleme, cet hotel serait superbe en tout et partout! It was a great location we were close to everything we needed. The service […] was good also. The only down point was that the room are not insonorized. Wew could hear every single noise from the hall. It was very anoying especially when there was 4 women in the hall laughing and talking in the hall. It was as if they were right next to us. If they fix there lack of privacy issus they would be amazing overall Lisez la suite

tres tres bonne hotel,,,

Recently stayed at the Double Tree-Chelsea for a girls weekend in NYC. Location was fantastic, close to 34th Avenue shopping and many subway stations providing quick access to the rest of Manhattan. Far enough off of the main streets that there was no traffic noise at night.

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My stay was outstanding. Very nice hotel.

Location was good. All personnel were polite. Concierge was helpful. We enjoyed our stay.

I had a quick business trip and loved the convenience of walking off the train, and being only steps to the hotel. This area of Chelsea is great, and always my neighborhood of choice. Its proximity to restaurants, the train and the subway, is really great. The hotel is small and comfortable -- perfect for a quick business trip. My room was relatively […] small, but nicely appointed and clean. Lisez la suite

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The DoubleTree Chelsea has a good location just a few blocks from Penn Station and Times Square. For some, the neighborhood may seem a bit unkempt around the edges, but it feels very New York, so I Iiked it. The rooms were comfortable, with the standard NYC size. After a jaunt up to New England, I returned to New York and stayed at the DoubleTree Metropolitan […] on Lexington. Wow. If I had a choice and that night's rate were similar, the latter's renovation blows Chelsea away. Lisez la suite

Being from Colorado, after I got over the sticker shock of New York City hotel prices, I realized I found a fairly good deal at this hotel. Good location within walking distance of many of the typical sights. Exceptionally friendly staff from the front desk to the concierge, restaurant and housekeepers. Very clean, but some of the smallest rooms I've […] encountered in 30+ years of business travel, but I like a King bed in the room. No problems other than that pesky TV remote that would not advance any channels even after I reported it. I would come back given I wanted to stay in the Chelsea area. Lisez la suite

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The hotel is like 3 minutes walk to megabus arrival stop, 10 minutes walk to dozens of Korean restaurants (at Korean town, I think), 10 minutes walk to Empire state building, one subway stop away from Times Square. Location is really convenient. Staff is helpful and friendly. But I was told in the morning I would get a room with two queen beds while […] in the evening I only got two double beds. Room is compact but clean and functional. Lisez la suite

Had a great time. Could walk to several attractions;Time Square, Rockefeller Center, Theater District, NY City Library, Empire State Building.Business Centre in Hotel most helpful, could look up restaurants and additional attractions. Staff and Concierge very helpfull and friendly.Room was very clean and comfortable. Would stay there again.

We had a 3 block walk to see Bruce Spingsteen at the Garden . Thank you!

Small lobby and elevators were a bit slow one day. But all the staff is super helpful, rooms are great and food is good value for hotel rates.

Excellent hotel and staff.

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The hotel was in a great location; the room was fine. However, there were a number of "pending" charges that appeared on my credit card the day I checked out. They actually charge your credit card for incidentals - this shows up as a pending charge of $50 and doesn't disappear for 3-5 days. There also seemed to be double bar bills, although these, too, […] disappeared. I don't know whether it was because I called twice to question the charges or because that's the way they do things... Lisez la suite

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There are no complaints I can make about this hotel, but I wouldn't necessarily recommend it. It was clean and quiet enough. There are much cooler hotels with more character around.

Everything about this hotel is quality: the service, the rooms, the hotel, the restaurant. The cookies upon arrival are so welcoming and absolutely delicious! The room service was very reasonably priced and, once again, the service was excellent. I felt so cozy and comfortable, so well taken care of. The location is also very convenient. I walked to […] and from Penn Station, Union Square, and numerous excellent restaurants and shops. Lisez la suite

The rooms at this hotel were quite small, but I guess thats pretty normal for NY. On the bright side, the beds were super comfortable,the rooms were very clean, and the staff was friendly and accommodating,

Awesome hotel for the price

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Nice hotel, great location, near 123 train at 28th and 7th.

I was misinformed about the location and surroundings of the hotel.

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Rooms are tiny, no refrigerator,and king size bed wasn't real king size(

I booked the Doubletree Hilton in Chelsea for a mother and daughter trip based not only on the great deal I got but also on the superb reviews. Almost every review raved about the fantastic customer service of the front desk staff. Unfortunately, this was not my experience (though it primarily came from one particular front desk individual). For 2 days […] of our visit we could not get our tv to work. This wasn't much of an issue as we were out of our room for most of the time but it is nice to see the morning news while getting ready or to watch a bit of tv before going to sleep. At the end of our second day (11pm) I asked the man at the front desk how the tv works. He gave me some remote instructions and we happily went up to our room. I tried what he told me many times and nothing happened. I then called the desk, the same man answered, and I informed him the remote did not work. He told me someone would be up to look at it. 35 minutes later, and desperately wanting to go to bed, no one had appeared so I rang the desk again. This time a different front desk person answered and he had to check with the other man I had originally spoken to. He found out that the maintenance man had been sent out on a errand and should be back in about 10 minutes. Well, another 30 minutes went by and as I was just about to phone them and tell them to forget it, when a very apologetic front desk man (now on shift and not the original character) knocked on our door and had to move furniture around to discover the hidden cords had unplugged thus resulting in our inability to turn on the tv. Our second experience with the same front desk man happened on our fourth day. We had returned, very tired, from many hours out touring only to discover our door keys did not work anymore. We went to the front desk and told him our room keys were not working. Rather than simply resetting the keys and maybe sending a maintenance man up with us, he proceeded to imply it was our fault the keys didn't work Lisez la suite

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Great location. Problems with: no blanket/comforter on one bed; damp spot on carpet (due to bathroom leak?); tub drain did not work; room was not cleaned, except for emptying trash. Housekeeping responded quickly to our issues.

Everything about our stay was positive, especially the staff!! Everyone, not just the front desk people, were friendly and helpful. We will definitely try to stay here in the future.

Great location and fantastic staff but small rooms. Still, a decent value for NYC on a budget. Breakfast is WAY overpriced-- bring granola bars or visit a cafe instead.

Free internet in the business centre, clean, great rooms. Needs more elevators. 22 floors and only two lifts was a bit of a pain. Central location. We walked everywhere in Manhattan. Close to subway. Two cool deli's on opposite corners. Penn Station (Madison Square Garden) is only one block away

What great value! Considering it's a NY City hotel, the room was a reasonable size and very nicely furnished. The best thing, though, was the staff. Friendly, helpful and could not do enough to make our stay enjoyable. We asked for more coffee and milk for the room, they gave us lots of extras, as well as more of their great Choc Chip cookies. From […] the concierge to the front desk staff to the porter, everybody was great. It is only a short walk away from the 28th Street station for the 1 train . Lisez la suite