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Situation
Bénéficiant d'une situation idéale près de l'aéroport, à East Chicago, Ameristar Casino Hotel East Chicago se trouve tout près de Port Indiana Harbor et Port de Buffington. Chicago Museum of Science and Industry et River Oaks Center se trouvent à quelques kilomètres.
Caractéristiques de l'établissement
Ameristar Casino Hotel East Chicago possède un port de plaisance sur place et une salle de fitness ouverte 24 heures sur 24. L'accès gratuit à Internet haut débit par Wi-Fi est disponible dans les espaces communs et un poste informatique se trouve sur place. De plus, cet hôtel 4 étoiles propose diverses prestations intéressantes, dont un centre d'affaires ouvert 24 heures sur 24, une salle de réunion/conférence et un équipement audiovisuel. Pour vous restaurer, cet hôtel offre 5 restaurants et un bar lounge. Le personnel de l'établissement offre un service de conciergerie, un service d'organisation de mariages et un service de traiteur. Les services de cet hôtel de style Art déco incluent un casino, un personnel multilingue et une boutique de souvenirs/un kiosque à journaux. Vous disposez d'un accès gratuit au parking (avec ou sans service de voiturier) de l'établissement. Cet établissement possède des espaces réservés aux fumeurs.
Chambres
Les chambres offrent une vue sur la plage. Les 290 chambres de l'établissement Ameristar Casino Hotel East Chicago sont climatisées et comprennent un coffre-fort et une cafetière ou une bouilloire à thé. Les lits sont équipés comme suit : un jeu de trois draps et de la literie de qualité supérieure. Vous disposez d'un accès gratuit à Internet haut débit sans fil depuis votre chambre. Une télévision LCD 42 pouces donne accès aux chaînes thématiques par satellite. Toutes les chambres possèdent un bureau, des journaux gratuits en semaine et une ligne téléphonique directe avec répondeur vocal ; les appels locaux et longue distance sont gratuits (sous réserve de certaines restrictions). Les salles de bain possèdent une baignoire et une douche séparées avec une baignoire profonde. De plus, un miroir de maquillage, un sèche-cheveux et des articles de toilette gratuits sont à votre disposition. Les chambres ont également un fer à repasser/planche à repasser et un radio-réveil. Un micro-ondes, un service de couverture et un service de réveil par téléphone sont disponibles sur demande. Un service de ménage est proposé tous les jours. Toutes les chambres ont été rénovées en février 2012.
Avis d'un client Hotels.com envoyé le 27 févr. 2013
Ce client n'a pas laissé de commentaires.
"hotel trés bien placé dans le loop"Avis d'un client Hotels.com envoyé le 21 févr. 2013
excellent emplacement;hotel confortable;petit déjeuner trés copieux ,personnel serviable; seul bémol pas de baignoire mais douche pas trés design mais aucun regret de notre choix d hotelhoetl accessible directement de la eroport o hare par la lgne bleu arrét monroe en 40 min
"bon rapport qualité prix"Avis d'un client Hotels.com envoyé le 19 févr. 2013
Accueil sympathique, propreté OK, bon emplacement proche de millenium park, seul bémol : le bruit du métro aérien!
"Très bon accueil et emplacement idéal"Avis d'un client Hotels.com envoyé le 7 févr. 2013
Malgré des prix un peu élevés au restaurant, excellent accueil, hotel très agréable. La décoration est sobre et élégante, la propreté irréprochable et les chambres relativement bien insonorisées (pour un hotel). La clim se coupe, exceptionnel aux US :) Un très bon séjour.
""Avis d'un client Hotels.com envoyé le 9 janv. 2013
parfait
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Un petit déjeuner préparé sur commande (en supplément) est servi tous les matins au restaurant entre 7h00 et 10h30.
Heritage Buffet - Ce restaurant buffet sert le petit déjeuner, le déjeuner et le dîner. Certains repas ne sont pas servis tous les jours.
Bugattis Steak and Pasta - Ce grill sert le dîner. Vous pouvez profiter d'un moment de détente en prenant un verre au bar.
Amerisports Bar and Grill - Ce restaurant sert le petit déjeuner, le déjeuner et le dîner. Vous pouvez profiter d'un moment de détente en prenant un verre au bar. Certains repas ne sont pas servis tous les jours.
Double Down Dogs - Ce restaurant traiteur sert le dîner.
Sbarros Italian Eatery - Ce café sert le déjeuner et le dîner.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
L'établissement annulera votre réservation si vous n'arrivez pas avant 21h00.
En cas d'arrivée tardive, vous êtes prié de contacter l'établissement afin de prendre les dispositions nécessaires pour l'enregistrement. Les coordonnées figurent sur l'e-mail de confirmation de réservation.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit sont requis à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Always a great stay!"
Very clean, stylish and comfort comfort comfort!! Just wish they had room service. Also, their best restaurant doesn't offer carry out. After a long drive, you sometimes want to eat a great meal in your room and not the restaurant.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Met our expectations"
Very pleased with our experience. The room was nice. The view wasn't a beach view- more accurately a small marina and a big steel mill. Bed was comfy, room was clean and spacious, bathroom was huge. Walls were thin tho, had to listen to neighbors TV the entire night. The casino was indeed smokey tho Joliets were much worse. The top floor is non smoking […] with slots, but small-so we got bored and didn't spend a lot of our time there. All Of the staff we met were friendly and helpful. Slow service at the sports restaurant at midnight but at least they were open. Felt like I had smoked a few packs the next day but overall a very fun trip and we would go again. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Noisy stay"
Although the room was very clean and beautiful, we were disappointed by the noise surrounding us while in our room. We could hear everything; people talking next door, plumbing from showers and toilets and doors consistently opening and closing. We expected some noise, but the walls seemed to lack any insulation to reduce interruptions throughout our […] stay. Unfortunately, the relaxing night sleep we thought we were getting ended short as we left earlier than anticipated the next morning. Maybe the noise is a purpose driven tactic at a casino hotel. Less time sleeping in your room means more time spent at the machines. Lesson learned the next time we book a room. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago Thank you for sharing your review; we really value our guests' feedback. I apologize if you were not completely satisfied with your stay. We encourage our guests to let our team members know if there is anything preventing them from receiving a restful night's sleep and we will do whatever we can to ensure you have a comfortable stay. Thank you for visiting.
"Very nice"
It was very nice, beautiful rooms, very friendly staff but the casino was horrible, kinda ghettoAvis véridique Hotels.com
"Romantic"
It was wonderful and my wife loved it allAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"might be better next time"
Other than room not fully cleaned and not getting room that was reserved, it was an alright stay. Will return and try again.Avis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago I'm so sorry you weren’t completely satisfied with your room. All of our room types are based on availability and we do our best to accommodate each and every request. Thank you for giving us another try and continuing to be our guest.
"Smoke-fest"
The hotel and casino is located downwind of the steel mills so it stinks outside, and since smoking is allowed in the hotel and casino, the no-smoking rooms are a joke. The whole place reeks like smoke. This is a LOW END experience, won't be back.Avis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago I’m so sorry you feel this way. Although we do allow smoking in our casino, we also offer a designated non-smoking slot section on the 4th floor of our casino, along with non-smoking floors in our hotel. Air quality is important to us, as we want to provide an enjoyable environment for all of our guests, both smoking and non-smoking. We appreciate your feedback and our Facilities department does their best in monitoring and maintaining the ventilation system to keep the air as fresh as possible. Thank you for visiting and we do hope you give us another try.
"Nice Casino"
I have stayed in this facility several times. However, this time I incurred a cleanliness issue. The facility states that they have two employees enter the room to ensure it is cleaned properly. However, when I went to bed, and pulled down the sheets I found blood in the bed. The sheets hadn't been changed. It made me think that they don't change the […] sheets as they should. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago I'm so sorry to hear this. We have policies in place to ensure that each guest receives a quality experience both in the condition of our hotel rooms and in the service we provide and I’m sorry if we fell short this time. We appreciate your feedback and I will be sure to pass it along to our team members. Thank you for staying with us and I do hope you give us another try.
"amaxing room for travel!"
room is beautifulAvis véridique Hotels.com
Water didnt get hot, internet sucked, and casino was garbage. Valet guys were nice. Food at sports bar was ok. Waitress was nice. Gave me a free buffet coupon.Avis véridique Hotels.com
"Great rooms!"
Reserved for one night to surprise my Hubby for Valentine's Day. Beautiful room, clean hotel, and friendly staff.Avis véridique Expedia
"Diamond in the rough!"
A beautiful hotel in the middle of the industrial area of Gary/East Chicago, Indiana. Updated, comfortable hotel with a very friendly and professional staff. Highly recommend if you're looking for a hotel stay to just lounge around. There isn't much near the hotel, but it's a short drive to Chicago area attractions.Avis véridique Hotels.com
"Excellent for businss trip"
The room was excellent, checked in late without any hassles. Room was spacious. I had booked two rooms, one smoking and one nonsmoking. My room was excellent, but the other was missing a mini fridge. The neighborhood wasn't nice, but its location to the company I was meeting with was excellent. I would recommend it to anyone who has business in East […] Chicago and doesn't want to make the drive from downtown Chicago. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago I'm glad you had a great stay and thank you for sharing your review. We do provide mini refrigerators in each room. If you are ever not completely satisfied with your room, we encourage our guests to let the front desk staff know and we’ll be more than happy to do what we can to accommodate you. I apologize for any inconvenience and appreciate your recommendation.
"Down the drain"
I loved the overall condition of the hotel itself. My problem is with the plumbing. I have stayed there on 2 different occasions, each time on different floors and noticed the same thing....the toilets are extremely loud when being flushed. Toilets can be heard as well being flushed on either side of the rooms that are next to each other. It was really […] annoying. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Concert trip!"
The hotel staff is wonderful, very helpful & friendly! We stayed here because it was close to The Venue where we attended a concert.Avis véridique Expedia
"Nice for Business Travelers"
I was only there for 1 night, but had a great experience. I would return there again.Avis véridique Expedia
Convenient to BP-Amoco RefineryAvis véridique Hotels.com
We enjoyed our hotel stay with only one complaint. I observed a cockroach on the wall during a visit to the restroom.Avis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago We strive to provide a superior experience for every guest and we take hygiene and cleanliness procedures very seriously, carrying regular audits and training. Thanks for visiting and we hope that you do stay with us again.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"The Best of the Best In The Area & Beyond"
The absolute best hotel in the area and most certainly the only one worthy of the price paid to book. The hotel looks just like the pictures online as well! They separate the smoking and non-smoking rooms by floor, so you don't have smell the disgusting smoke while staying in the hotel portion. I though this was a very good way for them to do this. The […] casino was very clean and organized as well. Some fun games, but a lot of those newer blah type machines. Very few from WMS or IGT. The buffet was great as well. The price was great for the value. Food was hot, delicious and plentiful. The ice cream is actually ICE CREAM there too and not that corn syrup junk that some buffets try to pass off as ice cream. The staff in all areas was very pleasant and friendly. I would definitely stay at this location again ... I wouldn't even bother with the other local hotels. If you are in the area to gamble, then this is THE BEST OF THE BEST! Ameristar definitely has earned a new repeat customer here! Lisez la suiteAvis véridique Expedia
"Don't go for the casino"
The room was great, very clean and better than most rooms in downtown Chicago. Great Staff! The casino on the other hand was full of smoke. Very bad ventilation in the casino, we left within 10 minutes of entering, and my clothing still reeked of smoke 3 days later. Also, The expressway (912) is closed to the west. The 912 west has been closed for the […] past 2 years due to a bridge that is out of service. Had to come in from the 912 south, a 10 minute detour. Would have been nice to know at time of booking. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago I'm glad you enjoyed your stay and our staff. I apologize if you were inconvenienced by any smoke. We do provide a non-smoking slot room on the fourth floor of our casino, as we try to accommodate all of our guests, both smoking and nonsmoking. I’m sorry about the inconvenience due to the bridge closure. We are redirecting our guests to take Cline Ave exit off of 912 Exit 10 and take the 912N to Exit 5C Ameristar exit. Thanks for sharing your review and for staying with us.
"Passing Through From Midway Airport to South Bend"
Pleasantly surprised the quality of hotel. The casino was smoke filled, tired, and uninspired. However, I would stay again if I ever needed a hotel outside of Chicago but on the way to Indiana on !-90Avis véridique Hotels.com
"Clean and Comfortable"
clean room, nice staff even with the mega storm about to hitAvis véridique Expedia
"Great Room, facility lacks amenities."
I chose this hotel due to it being half at between me and my friend. We checked in around 7 back downstairs at 9.Was told the steak house was closing soon so we were directed to the sports bar.I was looking for fine dining... and this hotel is in a marginal neighborhood at best. So we went to another location. We came back played a few games lost some […] money had a good time. But after an hour or so the smoke was killing me... And I was a smoker. I think hey could benefit from so e ventilation in the casino. Over all it was a beautiful hotel but my time there was short and my ability to enjoy my self was also cut short. I'll be back to the area again and I will consider this location again if the alternatives are not more agreeable. All in all the experience was a good one and it was capped off by the staff and room being so great. What would help is keeping the steak house open till 11 or midnight. Buffet all night, and a nice bar would help. Additionally the gift shop is weak... no nice gifts to speak of there.. I know its not Vegas so I won't find a Cartier or saks but seriously you are 20 min outside of chicago they an afford to have a few vendors leave some goods on consignment or something.... instead I drove her to chicago the next day for brunch and shopping..Last bit if our are on the fence I say stay here and give it a shot. Lisez la suiteAvis véridique Hotels.com
"Great for gamblers"
Awesome hotel. Huge clean room with modern decorations. Free wifi, valet parking and no hidden fees. Casino is a little outdated. Buffet was good. Great place to stay if you go to gamble as there are 2 other casinos nearby. A good 20 -30 minutes away from Chicago city center. Would not recommend for families.Avis véridique Expedia
"I would stay here again"
Great room, not so great casino or area.Avis véridique Hotels.com
"Wedding anniversary celebration"
My husband & I recently celebrated our 1st wedding anniversary at the Ameristar Hotel/Casino and it was magnificent! The hotel chefs prepared a miniature version of our wedding cake and had the most amazing chocolate-covered strawberries and a bottle of champagne chilling in our suite when we arrived! The desk staff was absolutely wonderful and always […] made it a point to acknowledge us by name every time we walked past the front desk. Every single staff member we encountered at the front desk, in the casino and in each of the restaurants were very polite, helpful and always made us feel special. Our room was absolutely beautiful with a view of the "beach", the bed was sooooo comfy and the bathroom was simply stunning with all of the glass, marble & gold fixtures, not to mention HUGE! Unfortunately, we dropped a bundle in the casino...lol...but we sure had a blast doing it! If you're looking for a hotel/casino where you will be treated like a King or Queen, THIS IS THE PLACE!!!! Our heartfelt gratitude to Will and his entire staff for making our 1st anniversary everything we ever dreamed of and more!! Lisez la suiteAvis véridique Hotels.com
"Wonderful"
We had a fabulous time. The hotel was very clean and felt pretty new. Great beds. The casino was small in terms of table games but still fun. The entire staff was really great especially Chet and James Bond!Avis véridique Hotels.com
It was very nice, I just wish there wqs room serviceAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago Many of our guests will order from Amerisports to go and then take the meal to their rooms to enjoy. Thanks for sharing your review and for staying with us.
"You Will Like The Ameristar !"
The Ameristar Casino Hotel is excellent. Cleanliness, service, friendliness, and amenities are all at high levels. The rooms are first rate. Beds are comfortable. The food in the restaurants is very good. The casinos are fine with all staff being very polite. I would have no hesitations in recommending this hotel to anyone. Lake side view is very nice. […] I have a steel miil view and it was not bad. There was a marina to view as well as the steel mill. The only negative to comment upon is the typical heavy smoke smell in the casino. Once you enter the casino, your clothing will retain the smell and unfortunately, it goes with you to your room. If you are phobic about second hand smoke, you will have a panic attack in the casino. Location is what it is in the old steel mill area of East Chicago. Unfortunately, there is currently some road construction on the 912 which, if you are going to downtown Chicago, will require a detour but they are well marked and not too much of an issue. I am not from the area and did not have an issue although I did look at MapQuest beforehand and realized there would be a minimal side road jog. I felt safe in the area. I would not hesitate to recommend this hotel / casino and we had a very pleasant stay. Good job to the very friendly staff. Lisez la suiteAvis véridique Expedia
Réponse de la part de Ameristar Casino Hotel East Chicago Thanks for sharing your review and I'm glad you enjoyed your stay with us! I'm sorry if you felt uncomfortable at all during your visit. We do have a non-smoking section on the fourth floor of our casino and designated non-smoking floors in our hotel and sections in our restaurants. Thanks for visiting and we hope to see you again.
"All around good time!"
Loved the room on the 14th floor. Not a great view but the part that was Lake Michigan was awesome, specially in the mornings. Room was clean but had a few things that caught my eye... found a hair (not ours) on towel and room could have been vacuumed better. Not a lot of options but the restaurants that were near the casino were good (even the Sbarros). […] The American sports bar/restaurant has the best food. The only real problem I had was that there was no room service. On the 2nd night we went down to the American sports restaurant and had to wait an hour for 2 appetizers (wings and cheese sticks). I would mind waiting and I understand they can get busy but that's why you have room service. So your guests can wait in their room instead of in a smoke filled pavilion at 10:30 at night. Overall, had a lot of fun and would recommend this Hotel/Casino to friends. Lisez la suiteAvis véridique Expedia
Réponse de la part de Ameristar Casino Hotel East Chicago Thanks for sharing your review; we really value your feedback as we are continuously working to improve. We do not offer room service, however, many of our guests order Amerisports to go and bring the food to their rooms when it is ready. Thanks for staying with us and we hope to see you again.
Great hotel in a marginal neighborhood but I would go there againAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
The hotel was very nice. Our time frame didn't allow us to enjoy the casino, but the room was nice. The property surrounding the hotel, old manufacturing was interesting to see but a bit run down for the hotel. The staff was very nice.Avis véridique Hotels.com
"Beautiful room, extremely friendly staff!"
The room was beautiful & clean, the beds were beyond comfortable. But what impressed us above everything was how friendly ALL of the employees were. We had a great time, even though we all lost in the casino.Avis véridique Expedia
"Great Hotel in industrial setting"
Great hotel. Great buffet. Great beds and great rooms. The area is in industrial area and this is definitely a diamond in the rough. Surprized at how nice the hotel was and the staff was very friendly. About 30 minutes to Lake Shore Dr. in Chicago, so was convenient to see sights and gamble at night. Would stay here again.Avis véridique Hotels.com
"Great value"
Probably one of the nicest places we have stayed. Reasonable travel time to downtown Chicago.Avis véridique Expedia
"Excellent choice, I will return."
I was flying blind here never being there previously or knowing anyone else who stayed there but considered the hotel likely a customer focused facility being a Casino. I was on a business trip lasting the entire week and wanted to be comfortable at a reasonable price. Yes, a short drive each day but highways not far away. From the moment I arrived […] until leaving I couldn't have asked for better service, care and attention. The room was great, clean and everything worked perfectly. Staff smiled the entire time and went out of their way to ask if there was anything I needed, By the end of the third day staff became familiar and it was more of a family atmosphere where you could feel quite comfortable. Food options were more than adequate and excellent in taste/quality/value and the option to enjoy casino games seemed more than adequate. With the exception of a noisy neighbor one night the stay was exceptional. Lisez la suiteAvis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great alternative to expensive downtown Chicago"
Exceptional hotel. Without question the friendliest, most professional staff I have ever encountered. Yes the hotel/casino is in an industrial area, but once there you never seem to notice. Very nice restaurants again with wonderful staff. Comfortable rooms. 35 minute drive to McCormick Center. Would certainly stay again.Avis véridique Hotels.com
Very hospitable staff, Average food at the Steak house/Italian Restaurant. There was a very limited selections of steak on the menu. The casino was clean, and the dealers were pleasant. There were a few hairs in the sink in the bathroom of my room, but other than that the room was excellent.Avis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel East Chicago Thanks for staying with us. I'm glad you found our staff to be very welcoming. I apologize for any inconsistencies during your visit. We strive for quality and continuous improvement and cleanliness is a top priority for us. I will definitely pass your feedback along and thank you for posting your review.
"Nice stay"
There smoke detectors kept going off ! Very loud at 4 am . Otherwise great rooms , casino is kinda sub-par , Horseshoe up the street is a lot better .Avis véridique Expedia
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