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Situation
À Kansas City, Ameristar Casino Hotel Kansas City se trouve tout près de Oceans of Fun et Worlds of Fun. Kansas City Museum et Harry S. Truman Library and Museum se trouvent également à proximité.
Caractéristiques de l'établissement
Pour vous restaurer, cet hôtel propose 9 restaurants et 2 cafés. L'accès gratuit à Internet Wi-Fi est disponible dans les espaces communs. Cet établissement 4 étoiles met à disposition des salles de réunion pour petits groupes et un équipement audiovisuel. Le personnel de l'établissement offre un service de conciergerie, un service de traiteur et un éventail de services d'affaires. L'établissement propose un casino, une salle de jeux vidéo et un personnel multilingue. Vous disposez d'un accès gratuit au parking (avec service de voiturier) de l'établissement. Cet établissement possède des espaces réservés aux fumeurs.
Chambres
Les 184 chambres de l'établissement Ameristar Casino Hotel Kansas City sont climatisées et comprennent une station d'accueil MP3 et un coffre-fort. Les lits sont dotés de matelas à oreiller incorporé. L'accès à Internet haut débit par Wi-Fi est gratuit. Une télévision à écran plasma 42 pouces donne accès aux chaînes thématiques par câble et propose des films payants. De plus, un bureau, des journaux gratuits en semaine et un téléphone avec haut-parleur avec répondeur vocal sont disponibles dans toutes les chambres. Les salles de bain comprennent un miroir de maquillage, un sèche-cheveux et des articles de toilette gratuits. Toutes les chambres possèdent un réfrigérateur et une cafetière ou une bouilloire à thé. Les chambres ont également un fer à repasser/planche à repasser et des fenêtres ouvrantes. Un service de couverture et un service de réveil par téléphone sont disponibles sur demande. Un service de ménage est proposé tous les jours.
"Séjour à renouveler"Avis d'un client Hotels.com envoyé le 20 mai 2012
Très bonne impression
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
**Ces services pourraient être disponibles uniquement dans certaines chambres (ou logements). Certains services pourraient comporter des frais additionnels.
Horizons Buffet - Ce restaurant sert le petit déjeuner, le déjeuner, le dîner et le brunch. Certains repas ne sont pas servis tous les jours.
Falcon Bakery - Ce café sert le petit déjeuner.
Amerisports Brew Pub - Ce pub sert le déjeuner et le dîner. Vous pouvez profiter d'un moment de détente en prenant un verre au bar. Certains repas ne sont pas servis tous les jours.
Great Plains Cattle Co. - Ce grill sert le dîner. Vous pouvez profiter d'un moment de détente en prenant un verre au bar. Les services de restauration ne sont pas disponibles le lundi et le mardi.
DeliLux - Ce restaurant traiteur sert le déjeuner et le dîner.
Un service en chambre (horaires limités) est disponible.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Les frais et dépôts de garantie suivants sont appliqués par l'établissement lorsque la prestation est effectuée, à l'arrivée ou au départ.
La liste ci-dessus n'est peut-être pas exhaustive. Les frais et dépôts de garantie peuvent être mentionnés hors taxe et sont soumis à modification.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hôtel.
Une pièce d'identité officielle avec photo et une carte de crédit sont requises à l'arrivée pour couvrir tous frais imprévus.
Les demandes spéciales sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires.
"Fun stay!"
Lady at the front desk was very nice. Our waitress at the Horizon's Buffet was very attentive and the food was great! My only complaint was the air conditioning wasn't cooling as well as it should. Oh, the mattress was very comfortabe, as we the pillows.Avis véridique Hotels.com
"Power Outlets Don't Work"
Well it was initially looking like it'd be a good stand up hotel to take care of resting in with my lady but there were some power plugs that didn't work. Yeah I coulda taken care of it by telling the front desk... Sure but my lady & I need to come into a room that will not need to be visited by a maintenance crew right at the beginning of our stay […] . Lisez la suiteAvis véridique Hotels.com
"The worst experience I ever had"
is the worst experience I've had, before I make a reservation I always read the reviews, and all the reviews gave four or five stars, so I made the reservation at this hotel, but ,I do know if is a racism or what it is, but I got an old room, smelly and dirty, the money worth the same no matter what race we are, I found an empty beer bottle, it is inconceivable […] that things like that happen ... I can go on and on.... Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel Kansas City I'm so sorry to hear you were not satisfied with your stay. We certainly do not want any of our guests to feel as you did. Of course our goal is to treat each and every guest with respect and provide the absolute best guest service possible. Your comments will be forwarded along. We appreciate your honest feedback and we do hope you give us another try.
"Best room we've had"
To celebrate we booked mini players suite and it was the best room weve been in. Everything was nice and the staff were friendly. We would love to stay again.Avis véridique Hotels.com
Very comfortable hotel. Many restaurants and movie theater on hotel grounds makes you feel like you are in a small city rather than a hotel. Will stay here again for sureAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Very Pleasant Stay"
I would stay here again. The casino is pretty basic but we tried a few of the restaurants and bars and were very pleased with the service. The bakery was amazing. The room was nice though the bed wasn't extremely comfortable. All-in-all, I enjoyed my stay. Taking third in the Thursday night poker tournament and leaving with an extra $200 didn't hurt […] either. Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel Kansas City I'm glad you had a pleasant stay and congratulations on your success in our poker tournament! We appreciate your feedback and hope you can visit again.
"Easy Place to Stay"
I have stayed here many times ( on business ) and it is easy to find from the Airport. The hotel is large, the rooms are spacious and clean. The hotel has a casino attached and lots of restaurant choices inside the hotel - handy if you don't want to leave the hotel. The only downsides for me are the smoking in the casino which can drift out into the […] main hotel area on a busy Saturday night and the lack of a gym - a hotel this size really should have a gym. Lisez la suiteAvis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Room ripoff"
The room is billed as a mini suite which is deceiving. It is just a regular hotel sized room. The beds were hard as a rock so I got no sleep and my entire body hurt after sleeping. We had the temp set at 65 and the room was still quite warm. Valet service was great and the bakery was wonderful. If I were to come back it will not be to stay only to eat […] or gamble. Lisez la suiteAvis véridique Expedia
Réponse de la part de Ameristar Casino Hotel Kansas City I'm sorry you were not completely satisfied with your stay. We want our guests to enjoy every aspect of their experience when visiting. We hope you do reconsider and stay with us again.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Good place to stay and play."
The Ameristar was a great choice. Our room was spacious and very clean. The Ameristar has many restaurants on-site and a decent sized casino if you like to gamble. The casino is mostly video slot machines, but there are also some table games and a poker room if that's what you prefer. All of the employees we encountered were friendly and helpful. Don't […] expect a four star Las Vegas casino experience and you won't be disappointed. Lisez la suiteAvis véridique Expedia
Réponse de la part de Ameristar Casino Hotel Kansas City Thanks so much for visiting and for the review! Next time you come see us, look for the non-smoking section on the second floor of our casino at the far east end.
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Great place"
Had a blast and enjoyed the experience. Would stay here again.Avis véridique Hotels.com
"poor servicemen"
We got what seemed to be a basement room, sheets had holes, vanity had burn marks, didn't refill shampoo and lotions with maid service, no USA today paper delivered to door, no room service menu available and when called for one no one brought one. I had to go to the front desk and ask for one the next day. When checking out maids cart was blocking […] our way out and we had to squeeze through the doorway with our luggage. Valet retrieved our vehicle, but didn't help with putting luggage in our vehicle. This was my fourth stay at the Ameristar, and the worst. Especially in a mini player king suite. It was my birthday and the room was disappointing! Very disappointing! Lisez la suiteAvis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel Kansas City I'm so sorry to hear about this. Quality guest services is a top priority for us and I apologize if we fell short this time. We are continuously trying to improve so please feel free to call us directly and ask for our hotel manager so we can get further details of your visit and personally apologize to you.
"Great hotel room and service"
The hotel room was quiet, clean, comfortable, and I enjoyed the large space of the room and modern decor and comfort. Although the casino doesn't have the buzz going like it did 10 years ago, the Ameristar casino still has a Vegas-like feel with fantastic customer service.Avis véridique Hotels.com
"Beautiful Hotel & Casino!!!"
Wonderful Hotel & Casino!! Great service, friendly people, beautiful hotel room & a great atmosphere!! I loved it!!Avis véridique Hotels.com
"Great Room for the Money..."
Everything was great. Nice room that was clean and comfortable. Very reasonable rate. Staff very helpful. Lots of restaurants in the facility and all we tried were good.Avis véridique Hotels.com
"My family enjoyed it!"
I was leary about taking my young girls to a casino atmosphere, but with the arcade, theaters, and great places to eat we had a great time!Avis véridique Expedia
"Great weekend getaway!"
Great place to stay, clean and service oriented staff. There was a variety of fun and food.Avis véridique Expedia
"Summer 2012"
Very nice hotel. Casino was clean. The rooms were a descent size. The restaurants were a good variety.Avis véridique Hotels.com
"Great hotel for everyone!"
The hotel ws more than we expected when we arrived. The room was very clean and staff was very friendly and helped out in every way they could. We ate at the buffet downstairs and the food was excellent. I would recommend this hotel to anyone hands down. Great atmosphere for kids as well. Ours loved it and can't wait to go back.Avis véridique Expedia
Réponse de la part de Ameristar Casino Hotel Kansas City I'm so pleased to hear you had such an excellent experience with us! Thank you for your kind words and recommendation. I'm glad you found our staff to be friendly and helpful, and enjoyed our buffet. We hope you and your whole family visits again!
"Overrated"
Went to MLB all star game and they wouldn't offer a shuttle to the stadium. For as expebsive as it was each night I felt taken advantage of. Would've preferred the motel 6.Avis véridique Hotels.com
"ATMOSPHERE OF HOTEL"
FELT SAFE AND RELAXED WHEN WALKING AROUND THE HOTEL AND TO THE CASINO. FOOD AT RESTAURANT NICELY PREPARED.Avis véridique Expedia
"Close to Worlds of Fun and Oceans of Fun"
We had a very nice time, room was really nice and clean. The hotel has a lot of different things for the entire family. Casino, dinning options, play areas for the kids, movie theater, overall a super place to stay!!!!Avis véridique Hotels.com
"Terrible service-horrible employees"
I had the worst experience at the ameristar in Kansas city. I called ahead of time to let the staff know we would not be there at check in time. They told us to come early and pre-check in and then after the game we would just have to pick up our keys. we went early and checked in. The hotel called me around noon saying our suite was ready, we arrived […] after the game to pick up our keys and after a little bit of a wait they gave me keys to a room. Turns out the room was just a standard room with only one bed, not the suite that we paid for. I went down to the front office and let them know of their mistake and they just turned me over to another employee. He then gave me another set of keys to a differnt room. When we went up to this new room it was now a standard two queen bed room. They gave us another wrong room! when I go to the font desk they tell me to wait and continue helping other guests. I stood waiting for another 30 minutes so I just asked for the manager. When she finally arrives she tells me they gave our room away and now have no room for us.They ended up having to split me and my party into two different rooms because there was no other suite ready. It was extremely unprofessional and inconvenient for my guests and I. I will never stay here or at any ameristar again. I was treated with the worst hospitality and will never forget how rude the employees were to me. I suggest you take your money elsewhere if you want good service and organized employees. Lisez la suiteAvis véridique Hotels.com
"Ameristar Casino and Hotel Kansas City"
Had to ask for a different room only because we weren't given the room we requested. Had to wait about half an hour when we showed up. But, there was no problem with the change and someone brought up our keys to the new room and even offered to carry our bags. Dim lighting in the bathroom area, if the ladies are fixing their face. Don't expect much […] of a view in any direction just because of where the casino is located. Everyone was pleasant and it was a fun stay. Lisez la suiteAvis véridique Expedia
"Nice Hotel and have no complaints!!"
Nice hotel overall, the hotel portion is connected to the casino. Hotel rooms do not match the look and feel of the lobby and the casino. Don't get me wrong, the hotel room is still better than average hotels. It just wasn't as nice as the casino and lobby of the hotel. Overall, this is one of the better hotels we have stayed at and were overall pleased […] with the environment. We didn't need to leave the hotel to have 2 nice meals in the connected restaurants (there are about 5-7 restaurants connected to the hotel!) Lisez la suiteAvis véridique Expedia
Réponse de la part de Ameristar Casino Hotel Kansas City Thanks for posting a review. Glad you enjoyed your stay with us during your visit to Kansas City!
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"family trip"
Our room wasn't ready when we got there we waited an hour and my parents wait 1.5 hours.. They didn't offer any sympathy.. I was there with my two young kids who were ready for nap and they seen that. not happy.Avis véridique Expedia
"A little pricey"
Great room, but a little pricey for the great view of the air conditioning units.Avis véridique Hotels.com
"One night stay"
Good experience except the room was too warm - weather was unseasonably warm that weekend.Avis véridique Expedia
"ameristar kc mo"
service was good. didnt get the room i requested, and you wouldnt offer a jaccuzzi suite to me when i requested one. i really was wanting a romantic get away with my other half. but got stuck with 2 queen beds in our room. other than that nice place to stay, will probably come back again.Avis véridique Hotels.com
Réponse de la part de Ameristar Casino Hotel Kansas City Thank you for sharing your review and for staying with us. I'm so sorry we could not accommodate your room request. We do our very best to honor each of guest's requests based on availability. I'm glad you had a nice stay and we hope to see you again!
"Ameriastar Kansas City"
We felt very welcome from the time we hit the door, we were greeted by hotel staff and they were very friendly it was a good stay and would come back again.Avis véridique Hotels.com
""Home" for a week!!"
Stayed for 7 nights during a business trip. It was a great place to call "home" for a week. The staff went out of the way to be friendly. The Falcon Bakery was a great way to begin the day with a hot breakfast whlie the Pub & Steakhouse had great meals for finishing the day. I will go back!Avis véridique Expedia
"Peaceful evening"
Great place! Rooms were quiet and staff was friendly!Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Ameristar Casino Hotel Kansas City"
The Hotel was very nice, got a player's mini suite. No complaints about the room and hotel service was very good as well. The Casino was not friendly taking mine and my wife's stake very early in the evening allowing us to spend more time in the suite.Avis véridique Hotels.com
"Ameristar Rocks!"
The most beautiful place we have ever stayed. Loved the room, the valet service, the bellboy, the casino, the theater, the arcade, the burger king. We were treated like royalty. We were travelling back from 3 weeks in Florida. This hotel had more wow factor for the kids than anything we saw at Disney.Avis véridique Expedia
"Perfect grtaway"
Perfect location. Just 10-15 from downtown, the plaza, and worlds of fun. Hotel looks great. Lots of things to do inside too! Casino was ok but we were staying for the kin suite. BIG BIG BIG. We had a view of the river. The bed was ok comfortable (my wife thought it was amazing) but very clean. A little disappointed that we just had a normal tub/shower […] unlike the pictures, but for the price it was an overall good stay. Service was amazing as the desk asked if we needed help with our bags and then continued to converse with us every time we passed by. Lisez la suiteAvis véridique Hotels.com
"The Best"
Can't wait to come backAvis véridique Expedia
"Business Trip"
Stayed for business because of price and was pleased to see how much the hotel had to offer. Excellent room, food, and service and the entire staff was very pleasant and helpful. Definitely would stay here again on any return to Kansas City.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Very nice hotel"
We had a really nice experience at Ameristar. Loved the food & the casino was really nice.Avis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
"Very Comfortable"
The hotel was very clean and comfortable and the staff were helpful. It would be nicer if they had an outdoor sun terrace and pool because most people don't just want to be in the casino all the time. Apart from this we had a very enjoyable stay.Avis véridique Expedia
"Great stay in KC"
Loved the quality and location of Ameristar. The staff was extremely Pleasant and polite. The hotel is a short easy drive to royals and chiefs stadium as well as worlds of fun. Enjoyed the large HD tv in the room. We were on the 5th floor and it was very quiet. We enjoyed the very nice casino and the buffet was very good. Will definitely stay here […] again. Lisez la suiteAvis véridique Expedia
Ce client n'a pas laissé de commentaires.Avis véridique Hotels.com
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