4,7
sur 5
Excellent
(3 avis)
(Moyenne du quartier :
4,2)
Note des clients sur Hotels.com
Note des clients sur Hotels.com
Note des clients sur TripAdvisor
This is a very pleasant, quiet, beautifully decorated, spotless hotel in a lovely location (up 210 steps) but I am not sure it warrants the 5 stars it... professes to be. We did not eat dinner in the hotel as it is expensive and the food for breakfast was varied but the same uneaten cakes seemed to reappear for several days. Also a cooked breakfast is available but there is no menu and what you are offered depends on who serves you. Drinks are offered at the swimming pool but on a rather adhoc basis. Most of the staff try their utmost to please but there seems to be an overall lack of management supervision and direction particularly with regard to some of the restaurant staff who are young and inexperienced. However when we complained about the restaurant service and issues with the tap in our room which the hotel failed to repair after several requests the manager was most upset and upgraded our room and could not have done more for us. The owner owns a restaurant and hotel in the town and spends most of his time there - I think the hotel would benefit from him being around more. de SJG de London, UK le 14/09/2012
