4/10 Correct
12 nov. 2025
We waited an hour and a half to get a key for our room. I understand that was not necessarily their fault but they should have known it would be busy and adjusted for that. As well once we got to our room it had not been cleaned. The bed was slept in and bathroom was a mess. They did send someone to clean it but it wasn’t the optimal situation. My girls needed to get ready in a hurry for the concert after waiting so long and the room was not in a condition for them to efficiently do so. I went to talk to the front desk and was simply told “I’m sorry “. I paid $300 for the room and even called that morning to ensure my room was paid for. I was told our keys would already be ready for us upon arrival and of course they were not. It was very frustrating after driving 5 hours. The beds were very hard and my back hurt the next morning. Over all it was not a pleasant stay and we will not be going back.
Cheryl
Cheryl, séjour en famille de 1 nuit
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