Retama Machupicchu

Une chambre avec juste une fenêtre qui donne sur le hall. Chambre plutôt bruyante. Pas d’eau chaude à notre arrivée en fin de journée, nous avons dû attendre. Literie confortable et chambre propre mais rapport qualité prix plutôt moyen. C’est dommage.

Hotel in itself is fine for a comfy stay, but what really stands out is how much staff cares about guests. They were lovely and made our stay very pleasant

We got scammed from this place. Either from hotels.com or Retama. After explaining that we double booked our room months before our trip, no one from booking.com or retama helped us get our money back. This cost us an extra 100 dollars that we couldn't afford. When we got to the hotel, they didn't care or help out in any way. Since we've left, no one has contacted us or tried to fix the problem. This has been going on for 3 months. I've never felt this ripped off or helpless. Either way, watch out for Retama and Viviana. Viviana actually lied to me by saying it would all be simply resolved. No calls, no emails, and no attempt has ever been made.

I had a great stay at Retama. I thought the staff was very friendly and helpful. Breakfast was nice, room was clean and comfortable. I was extremely happy with my 3 nights there.

This was the best night of sleep we got while in Peru. It was truly magical. We opened the windows and could hear the river rushing by. The bed was comfortable; the flowers and chocolates on our bed were sweet. The receptionist at the front desk spoke English and went above and beyond for us; he was awake when we went to sleep and had our lunches ready to go for our hike at 5 in the morning. The hotel itself was very clean, the shower was hot with good pressure, and it was a very short walk to both restaurants and the hot springs. It is the opposite end of town from where the steps up to Machu Picchu is, though, I would recommend hiking to the hydro electric plant or the waterfall to get your bearings the day before Machu Picchu, if you have time. Although the lunch packed was sweet, the sandwich was minimal so our recommendation would be to bring some extra fruit or something of substance.

excellent customer service, big shout out to Viviana, she arranged pick up at the train station, , get me the bus ticket to the MP gate, recommended restaurant, and allowed me to stay in the hotel room briefly after the long trek and before the late afternoon train back to Cusco.

Staff is lovely and my expectations were set for a 3-star experience, so all good in that regard. The unexpected part is more a design issue - the hotel is more akin to a motel in that the rooms are accessed through an open-air "lobby" and yet that access is the only natural light/air available. As a result, (1) to have any light in the room you are basically on-display to whomever is sitting in the lobby and (2) to get any air into the room (there is no thermostat/heating-cooling unit in the room) you have to leave the window open, thus all the noise from the lobby you are also inviting in. And bc the lobby is open-air, you get all the street noise too. We were woken up by barking dogs at 5am! So not exactly the hotel's fault, but the design is what creates the issue.

Fine hotel for spending the night before you head to Machu Picchu. Service is nice. Does the trick.

Very friendly staff and welcoming. Nice location, rooms are next to river. You can have nice sleep with river melody.

Amazing customer service, really helpful with all aspects of our trip. The Rooms are very basic but clean and exactly what’s needed after a hard days trek