Omni Austin Hotel

My AC went out the second night. You sent the service man up twice to fix it. Both times failed as I woke up to 81 degree room in pool of sweat. You fixed it the next day but it still could not cool below 72 which is much better but still not functioning properly. I told the concierge both twice about this and that you guys should make this right. Not once did your Hotel offer any sort of compensation, rate discount, free meal, anything for the extreme uncomfortable inconvenience. I paid extra to be in a suite on top of it which really irritates me. I even had to pay for internet.

The main reason we chose this hotel was for the rooftop pool... When we checked in, the 1st thing the front desk manager said was that we should stay away from the pool because of multiple bachelor/bachelorette parties they had going on. He offered to let us use the pool at a sister property 15-20 minutes away, but seriously who would want to do that at a hotel they aren’t staying at? So we decided to brave the pool anyway, hoping it wouldn’t be too full. It was only then that we realized his warning should’ve been about how gross the pool is rather than possible partying. The water was so disgusting, like really murky & clearly full of germs. The room itself was fine and the people who work there were nice, but when the only reason I chose this hotel doesn’t come close to meeting expectations, it’s worth warning other travelers.

Very noisy- could hear people all night long. Pool was filthy. The bed was so old that it was sagging in the middle. Location for going out to 6th street was ideal.

One of the nicest hotels I’ve visited in a while. A 5 minute walk from 6th street. Will definitely visit again and again!

I enjoyed my stay at this hotel. Few things I weren't too happy with, no refrigerator for guest use (instead there was a refrigerator/cooler with overpriced drinks and snacks) for personal drinks, no vent in the bathroom, and the pool appeared rather "milky". Overall, I enjoyed my stay.