Omni Austin Hotel

The location of the property is awesome! But we had a couple of things that didn’t sit right with us. Upon checking in, the lady at the front desk could scarcely be bothered. She literally handed us our keys. We tried to ask pertinent info that they normally offer you when checking in but we didn’t know to ask about parking. That cost us, as you don’t automatically get the hotel guest rate and we didn’t know till the second day. A manager comped is two days of parking, so it probably worked out. The room was so cold and we literally could not get any warm air so it wasn’t comfy. And the pillows and bedding were woeful. On the positive side, most of the staff was very friendly and helpful. They tout the restaurant inside the hotel, but it is nothing special. There are amazing places within a one bloacl radius- eat out!!

Great location and warm and attentive staff

Was great stay just stinky room

Hotel needs a significant renovation. Not great quality/condition for the price.

My wife ended up with food poisoning after eating raw oysters. Since she was so sick, I brought our belongings down first and went back to the room to get my wife and help her to the car. Unbeknownst to us, when I was upstairs getting my wife, my wife's wallet was taken out of her bag when put into our car by valet. I contacted the hotel a few times and the was blown off. I should have been contacted by manager with at least an acknowledgment of the incident! Normally, I would not have left a wallet but I was not thinking as my wife was sick. We will never stay there again.