Best Western Big Bear Chateau

This hotel was very nice. Loved the fireplace. Note: this hotel only has king beds or 2 double beds; no Queen beds. My family was a little tight for comfort in the sleeping arrangements.

Our stay was a great experience..the accomadations are very nice, clean, inviting etc..Even though it was for 1 night, we could see the helpfulness of this property in making your stay pleasurable.

Overall, a very nice stay. there was a waiter in morning to take your omelette order at the table. A.C. didn't work properly, despite adjustable settings, it was either off or on. Dresser was an antique and so the drawers were difficult to open and close. I would book again.

Everything was decent, as expected, exvceot we got a room which, upon checkout, the clerk told me they only rent out when they are full. Room 115 I think. Her reason was that the AC makes a horribly loud deep rumble upon each startup. Yes it does but the worst thing about the room was the incredibly intense chemical smell which I attributed to new carpet. I’ve smelled new carpet many times but this was insane. Also, when we first entered the room upon checkin and opened the bathroom door, it reeked if cigarette smoke. I called the desk to request air freshener. The clerk and I agreed that the smell likely cake into the bathroom from someone smoking in a different nearby bathroom and it came into ours because our exhaust fan was off. We left the fan on the entire two days and nights we were there because of the persistent cigarette odor and intensely outgassing carpet. We also kept the patio door open when we were in room in daytime. Breakfast was excellent for free. You can order from a very limited menu of basic egg, bacon, sausage, and potato dishes, and also serve yourself the cereal, DIY waffle, yogurt, toast, oatmeal, fresh fruit as is commonly found in similar hotels. Staff were friendly. Parking was easy even though hotel was full. Walking distance to a couple restaurants. Oh the decor is “very outdated overly ornate old lady.” But I didn’t care. Room had a mini fridge and tiniest microwave I’ve ever seen. Everything worked. Mattress was decent.