Best Western Big Bear Chateau

Everything was decent, as expected, exvceot we got a room which, upon checkout, the clerk told me they only rent out when they are full. Room 115 I think. Her reason was that the AC makes a horribly loud deep rumble upon each startup. Yes it does but the worst thing about the room was the incredibly intense chemical smell which I attributed to new carpet. I’ve smelled new carpet many times but this was insane. Also, when we first entered the room upon checkin and opened the bathroom door, it reeked if cigarette smoke. I called the desk to request air freshener. The clerk and I agreed that the smell likely cake into the bathroom from someone smoking in a different nearby bathroom and it came into ours because our exhaust fan was off. We left the fan on the entire two days and nights we were there because of the persistent cigarette odor and intensely outgassing carpet. We also kept the patio door open when we were in room in daytime. Breakfast was excellent for free. You can order from a very limited menu of basic egg, bacon, sausage, and potato dishes, and also serve yourself the cereal, DIY waffle, yogurt, toast, oatmeal, fresh fruit as is commonly found in similar hotels. Staff were friendly. Parking was easy even though hotel was full. Walking distance to a couple restaurants. Oh the decor is “very outdated overly ornate old lady.” But I didn’t care. Room had a mini fridge and tiniest microwave I’ve ever seen. Everything worked. Mattress was decent.

No welcoming and the welcoming bags kept it behind the counter far from reach of guests. Noise came from upper room but the clark on front desk first said the room is empty and when I insist she changed her story and sent worker to warn guestus upet

Great friendly service and very nice atmosphere.

Sherry was amazing. She took great care of my family. We are going back in a few weeks, and we will be staying there again just because of Sherry.

The hotel was fine and as expected for Best Western. Close enough to down town Big Bear. We booked a King room, last room down a long hall, but near the ice machine which was quite loud. (The second night we closed the ice room door.). Walls are thin, so sound from other rooms traveled, and the room ran warm at night. The shower head was awesome! Breakfast was perfect and gave us a good start for the day’s adventure. Front staff was competent.