Lovely stay, got there early but room not ready, but had full use of pool and spa which was fantastic. Still got room keys an hour early thanks to lovely staff. Room was immaculate and food in restaurant excellent if expensive. Only quibble no air con so room was very hot
Such a lovely hotel but I had a night call out and phoned ahead to say I wouldnât arrive until 4am- I got to the hotel and theyâd cancelled my room despite already paying in full it then took 20 minutes to free up a room and get a key by this time I was falling asleep on the desk, there was any real apology for the delay. I also put a do not disturb on the door and despite that housekeeping still knocked on my room door at 9am, not a great experience!!!
I booked a deluxe room and upon check in they gave a standard family room which was old, dusty no walk in shower. Just a poor condition over head tap. Mouldy bath and things flaking off. Reception said over booked and cpuldnt do anything. Spoke to the reception next day and had to keep explaining myself that its wrong they overbooked and didnt provide me the room and experience paid for. The steam room was also filthy and sauna broken planks inside.