A fantastic spacious room with a very modern bathroom and really comfortable beds .
Kitchen was very well equipped and toiletries in the bathroom were lovely
We had a family room. The pillows were not comfortable resulting in a restless evening. The mini bar was empty - just 4 small bottles of water in the room, and the car park cost ÂŁ24 a night even though we were paying ÂŁ450+ a night for a family room. Breakfast was just ankle average. Furthermore my wife and daughter were told off for taking 2 water bottles in the breakfast area.
When asked if reception could take our 2 small suits to the room as we wanted to go out for the afternoon before the room was ready, the answer was no.
Hotel decor was lovely, Gym was well equipped and clean but the overall hotel experience/service felt like a 3 star not a 4 star.