Although our stay was “okay” since we spent most of the day out and only returned in the evening, there were several aspects this time that we did not like.
The room had a very strong moldy smell, which made it uncomfortable to be in. We understand that housekeeping is scheduled every third day, but the service was still lacking. The person in charge of changing the trash bags never restocked the coffee supplies, nor did they replenish shampoo, conditioner, or soap. They only replaced the large towels, while the medium and small ones were taken away and not replaced.
Additionally, the pool area (including the gardens and surrounding spaces) was poorly maintained. There was even trash left on the chair designated for people with disabilities. Considering the environment, this kind of neglect can become a safety risk, especially with the plants and outdoor areas not being properly cared for.
On a positive note, the front desk staff were very kind and attentive, and the breakfast was good.