Riu Tequila All Inclusive - Playa del Carmen

PROPERTY IS VERY PLEASANT, FOOD GOOD, WI FI WEAK, GROUNDS VERY WELL MAINTAINED, SECURITY STRONG, SOME ISSUES WITH AC, FRONT DESK STAFF VERY RELUCTANT TO BE OF ASSISTANCE, CHECKOUT WAS UNPLEASANT WITH UNREASONABLE DEMANDS BY FRONT DESK STAFF.

old & ugly room furnishings. rooms smell. no wifi in rooms, only lobby and even there it's patchy. there is a LOT of food but quantity doesn't mean quality. same goes for alcohol. we left our meals at the steak restaurant they were so bad. front desk staff completely unhelpful. overall, would not stay here again nor recommend it.

Stayed for a few nights. Great service, fantastic food. Preferred to go to the Riu Yucatán on daytimes as it is on the beach and pool facilities are better but we were very happy that we had chosen to stay in the Tequila as the Kiosko bar, sports bar and nightclub were great on evenings. Food was excellent. Restaurants in the hotel were also great, particularly the Asian restaurant. We celebrated a birthday whilst at the hotel and the staff went above and beyond to make it memorable even though we did not directly inform them (we returned to our room to find it decorated with balloons, towels shaped into a cake, a nice letter and Mexican souvenir gift - we were surprised and very happy). They also set up a table in the Asian restaurant with rose petals and balloons then sang happy birthday with a lovely cake. If you want good food then go to a Riu, we stayed at the Riu Lupita previously but Tequila is definitely a level above in standard and finish.

good place for rest

We really enjoyed our stay. The staff was extremely friendly and the food was good.