We got there by mistake due to late booking, other places being fully booked.
Reception desk was not pleasant at all and probably not used to foreign visitors with poor understanding of strong american accent, getting there after a long drive and difficulties to find the place.
Should behave in a more understanding of the situation!
The motel is located long way away from Chicago downtown and although GPS was mentionning 32 minutes drive to Shoreline at Navy Pier, it took us 95 minutes on that Friday pm, due traffic.
Our mistake, we must admit, was to not choose a more expensive place closer to downtown, which at the end of the day would have saved time and colateral expenses (Parking fees are dreadful at Navy Pier).
We learn from experience